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Reviews of Hilton Grand Vacations Club Sunrise Lodge Park City

3.5 out of 5
Hilton Grand Vacations Club Sunrise Lodge Park City
2307 West High Mountain Rd, Park City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 531 reviews" "
Rating 8 - Good. 115 out of 531 reviews" "
Rating 6 - Okay. 47 out of 531 reviews" "
Rating 4 - Poor. 30 out of 531 reviews" "
Rating 2 - Terrible. 22 out of 531 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Clearlake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

kimberly, Ogden

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay!
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

BRENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend. Beautiful area. Quiet. Extremely nice 1Bedroom Suite. Would definitely recommend and we will definitely be back to stay even longer next time.
Stayed 2 nights in May 2024

8/10 Good

Jessica

Liked: Property conditions & facilities
It was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and had a ski valet. walkable to main lift.
Stayed 3 nights in Apr 2024

8/10 Good

Marc, Tooele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Property great Location just Noisy not very well insulated. Could he the cars, people in next room halls
Stayed 2 nights in Apr 2024

10/10 Excellent

Emily

Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Stayed 3 nights in Dec 2023

10/10 Excellent

kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful---any concerns we had, and none were out of the norm, were addressed immediately. This is our second stay here and we love it!
Stayed 8 nights in Nov 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad we didn’t get a decent view from our room but it was a nice stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

TJ

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, beautiful clean property.
Stayed 2 nights in Oct 2023

10/10 Excellent

Destiny, Hartselle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good Stop in off season
This "ski chalet" condo complex was fun to visit in off season, when prices are reasonable. Room was nice, but had some maintenance issues including a hole in the wall where someone slammed the door handle thru the drywall. It's a bit isolated but an easy drive back into Park City.
Stayed 1 night in Sep 2023

4/10 Poor

Sinjita, McKinney

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
This is not a hotel. No food, no amenities. Terrible coffee. Old rooms . Avoid
Stayed 3 nights in Sep 2023
Response from Guest Services on Oct 4, 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay !
This was such a welcome surprise. Our room was spacious and very comfortable. It was cleaned immaculately and the view of the mountains was great. The daily rate was hundreds of dollars less then other rooms in Park City
Stayed 4 nights in Sep 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay, easy in and easy out. I felt safe and appreciate the VIP treatment
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice experience
Stayed 4 nights in Sep 2023

10/10 Excellent

Karlie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service. The only thing that slightly hindered the fun was the pool lights never came on. Perfect otherwise. Thanks
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton was great. The front desk people were helpful and pleasant. The upgraded room was awesome! The pool and hot tubs were amazing!
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the extra things like lotion and good shampoo, etc in the bathroom
Stayed 1 night in Aug 2023

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk staff, the concierge and the shuttle drivers were all excellent . Especially helpful was Brian at the front desk. He is a wonderful employee.
Stayed 4 nights in Aug 2023

10/10 Excellent

Marc, Tooele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the property except the sink in the bathroom had very minimal counter space which made it difficult with 2 people in the room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but I am embarrassed about the fact when I got there I was very tired and the fact it took me over 7 hours to go 300 miles due to traffic and rain and I was rude to the girl working the counter over the fact I did not know there was a 20.00 cost to park times 2 days and I did not know this she handled it like a professional .I did say how sorry I was turns out it is my fault and it did say on expedias web site Please let her know this but if you are looking for a great place this is for you again a great job
Stayed 2 nights in Aug 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

aviram

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. Well kept clean rooms with a view balcony. Very close to the lift rides and dinings areas in Canyon Village area. The staff was very helpful.

10/10 Excellent

andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean and the staff were all very friendly and helpful.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was nice but...
The hotel is a little older but that was part of the charm. The full kitchen was well appointed and all of the appliances seem brand new. The location could not be beat. But, while we were there, the pool was not open and it was over 100 degrees in SLC and in the mid 80's in Park City. Then the AC went out for the entire property overnight with rooms reaching 80+ degrees. If it weren't for the unusable pool and broken AC I would have given this property all of the highest ratings. They were very apologetic but offered no options for swimming at a sister property even though we asked if we could.
Stayed 2 nights in Jul 2023
Response from Guest Services on Aug 7, 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

4/10 Poor

Amy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are not friendly, parking is an absolute joke - plus they make you pay separately for it. Buildings are confusing, staff are just as confused. Room is so so at best
Stayed 1 night in Jul 2023
Response from Guest Services on Aug 7, 2023
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future travels.

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great overall experience beginning at the front door with the valet. Parking was convenient, the staff was always helpful, the room was cozy and the swimming pool was convenient. Definitely, the place we'll stay at in the future. Thank you!
Stayed 4 nights in Jul 2023

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was great
Stayed 2 nights in Jul 2023

6/10 Okay

Pari

Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Alison

Stayed 1 night in Jul 2023

8/10 Good

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Clean facilities. Spacious room. Getting from the parking garage to the elevator was a nightmare and we ended up walking through an office somehow. Also the tv/room internet didn’t work to connect to the tv. Called down to front desk for help and was told it was supposedly throughout the hotel, and wouldn’t help me anymore. I was able to log into the hotel internet just not the room one that allowed you to stream from your device.
Stayed 1 night in Jul 2023

10/10 Excellent

Britany

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Jul 2023

4/10 Poor

Graciela

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service from the front desk was condescending and unhelpful. Our room had no A/C on a 85 F day. We reserved a room with a king bed but we got a queen. When we asked about accommodations that had what we reserved 2 weeks in advanced, we were told they had nothing available. Room cleanliness was unsatisfactory. We found trash and food debris from previous occupants. The valet and shuttle drivers were awesome! Very helpful in getting around and giving us tips.
Stayed 2 nights in Jul 2023
Response from Guest Services on Jul 21, 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okay

Kim

Traveled with group
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Jared

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Would stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Nancy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Sally @ front desk was less than courteous. The others were great.
Stayed 3 nights in Jul 2023

4/10 Poor

Chad

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Doesn't show $20 nightly parking fee when booking. Hotel was nice, customer service was not. Stayed one night and they doubled charged for parking. I called and lady said shed credit it back but was too busy to deal with it right now. We'll see.
Response from Guest Services on Jul 21, 2023
Thank you for your review. Our parking fee is listed under parking and transportation on our Expedia listing. We apologize for any confusion and inconvenience.

6/10 Okay

Claire

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Tammy

Stayed 1 night in Jul 2023