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The place was great! The magic and dinner show next door is a must do.The restaurant has some great American food,of course with the Dutch touch. Ed in the front desk was a pleasure to chat with.
Staff were very friendly. Site appears to be regularly updated. Room was clean. Bathroom is small, but there is a space that is perfect for makeup application. I would definitely stay here again. Very close to the Sight&Sound theatre.
The whole entire staff was awesome front desk, maintenance, housekeeping everyone who worked there were just so nice to us. We will stay again, 100 percent thanks BW plus.
Brandon
Stayed 2 nights in Apr 2024
Response from Kim on May 2, 2024
Thank you so much for your review! We look forward to your next visit.
We didn’t like the fact that when we went into our room, there were no blankets. We had to go down to the desk to get them. That should be automatically in the rooms.
Joseph
Stayed 1 night in Apr 2024
Response from Kim on Apr 28, 2024
Thank you for staying with us.
6/10 Okay
Estelle
Traveled with partner
Apr 15, 2024
Liked: Cleanliness
We had to complain to the front desk twice about noise from the 2nd floor (rowdy, noisy kids). The first complaint had no resolution. it took a second attempt at complaining about the noise--at 11:30pm
Estelle
Stayed 2 nights in Apr 2024
Response from Kim on Apr 18, 2024
We appreciate your feedback. We do everything we can to make our guests comfortable. I apologize for the noise during quiet hours.
Indoor pool was clean and spacious. Beds were comfortable. Lobby is lovely. The breakfast in the morning was an extra bonus! This just might be our new place to stay when visiting Lancaster
diane
Stayed 2 nights in Apr 2024
Response from Kim on Apr 6, 2024
We are so pleased you enjoyed our breakfast selection! Thank you for staying with us.
This Best Western had the friendliest staff I have ever encountered. They go above and beyond to make your stay comfortable and pleasant. I rec this hotel highly!