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Reviews of Hotel Roma Plaza

3.5 out of 5
Hotel Roma Plaza
Ave Justo Arosemena y Calle 33, Panama City, Panama

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 70 reviews" "
Rating 8 - Good. 25 out of 70 reviews" "
Rating 6 - Okay. 21 out of 70 reviews" "
Rating 4 - Poor. 9 out of 70 reviews" "
Rating 2 - Terrible. 3 out of 70 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 19 nights in Aug 2018
Response from Jully Fonda. Hotelier. on Sep 19, 2018
Muchas Gracias por su valoración.

8/10 Good

FREDERICK Gray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid value
Great price for Panamá city..nice breakfast. 1 block from the metro stop . not the Taj but a solid value. All I needed...
Stayed 1 night in Jul 2018
Response from Jully Fonda Hotelier. on Aug 9, 2018
Muchas Gracias, Mr. Frederick por sus valiosos comentarios. Nos complace que el servicio de desayuno y ubicación hayan sido de su agrado. Esperamos verle muy pronto. Gentilmente, se despide.

10/10 Excellent

jim, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel in the city Easy for me to get to from the airport or coming back into the city from the country great buffet breakfast Been using this hotel twice a year for 12 years
Stayed 1 night in Jul 2018
Response from Jully Fonda Hotelier. on Jul 19, 2018
Buenas Tardes, Mr. Jim. Gracias por sus valiosos y motivadores comentarios. Trabajamos con esmero para ofrecerle la hospitalidad que Usted merece, como invitado especial de HRP desde hace tanto tiempo. Usted es un "amigo de la casa" que esperamos con cariño siempre. Buen Viaje y hasta pronto.

8/10 Good

jim, new york NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I use this hotel everytme I go to Panama City Easy for me to find Pool Buffet breakfast I like the quality for the price Helped me get established in Panama when I first came 12 years ago
Stayed 1 night in Jul 2018
Response from Jully Fonda Hotelier. on Jul 13, 2018
Dear Mr. Jim: Thank you very much for your very motivating comments. We work with care to offer the best service you deserve. We wait for you for the next 100 years more. Greetings

8/10 Good

Verified traveler

Stayed 1 night in May 2018
Response from Jully Fonda. Hotelier on Dec 11, 2018
Muchas Gracias por su evaluación. Trabajamos con esmero para exceder sus expectativas. Saludos.

8/10 Good

Verified traveler

Stayed 2 nights in May 2018
Response from Jully Fonda. Hotelier on Jun 3, 2018
Muchas Gracias por su evaluación. Trabajamos con esmero para exceder sus expectativas. Saludos.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Jully Fonda Hotilier on Dec 11, 2018
Gracias por su tiempo y valoración. Saludos.

2/10 Terrible

SF, Bze.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Hotel
I booked online & emailed the Roma Plaza Hotel for confirmation of airport pickup. They had forgotten to write commitment. I was traveling with the family and I had to call the Hotel for their transportation upon arrival at night. They couldnt so we had to catch a cab costing $30. Hotel ended paying one way only. Gave us the worst room. Ac was rattling like crazy disturbing rest, no hot water, dirty towels, half of a sm soap. No wifi and was incommunicado. Had to go to d lobby to get little reception. Very disappointing poor service and will not recommend it to anyone. After much complaints I was changed to another room the last 2 days of my stay. The personnel were not cooperative or helpful after that. Ugly experience. No more Hotel Roma Plaza for me and I won't recommend to anyone either. All sorts of excuses that they don't do pickups from the airport and what their page advertises was not consistent. Never again!!!

10/10 Excellent

douglas, CRi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for all people
Very good hotel, clean and save Tks for all

10/10 Excellent

Dugy, CRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very good hotel I recommend it! Tks for all

8/10 Good

M J, Cape Town

Liked: Cleanliness, staff & service
Good value in Panama City
Good value even though a short cab ride from city centre.

6/10 Okay

Luis A

Liked: Cleanliness

6/10 Okay

Radoslav

Liked: Cleanliness
Good fo short time stay
I stayed there with friend only one night. Opposite of the hotel is one local restaurant and small mini market. Is near with walking distance at promenade. Nice staff and enough clean hotel.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not recommended
Bit of a dump and would definitely not recommend to others! Our room didn't have any windows so was like a boxed prison cell...the walls were like cardboard and we could hear people in the halls as if they were in our room. At 6am someone was chipping ice on the level above our room...it was like they were using a sledgehammer to constantly smash through the ceiling. We were a bit jet lagged as had travelled from overseas so when we slept in til half 10, the cleaners were opening our door shouting at us that we were late to check out...very rude to customers. Also there was no towels in the room the first night and the shower is like a power hose. Reception didn't have good English either so that was a struggle for us (maybe own fault for not learning more Spanish) and no information such as a map of the area, metro station, etc was given to us.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
A regular hotel in a good location
The bad: Overall appearance is not as imagined, it is an old fashion place, the rooms are too small and not well distributed, the elevators very slow and small, the A/C is noisy, and hallways too dark. The good: Buffet breakfast was good, variable options. Hotel location is good if your trip purpose is to visit several places like Malls, the Canal, and other touristic places. Uber was a great choice for moving from the hotel to those places and/or Metro Station is just 100 meters and it is a good and cheap transportation choice. ...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

8/10 Good

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel for a capital city
Although the area didn't seem to have much to offer, the hotel is only 200m from the metro. For the price and comfort ratio, plus the rooftop pool and buffet breakfast ($10 extra), I'd stay again. Note economy rooms don't have windows but with the traffic outside, you wouldn't want one.

8/10 Good

Tomgin, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Good quality for the money, clean and convenient. We were looking for a reasonably priced hotel for one night before leaving Panama and found the Roma which impressed us. Definitely recommend it. Close to McDonald's and variety store.

4/10 Poor

Rubi, Washington

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay again
Neighborhood is not the best, avoid at night. Staff is not so friendly, building is older. Rooms not do clean, found roaches in restroom. Restaurant food is poor, was not impressed with the food not worth the money.

6/10 Okay

Lawrence, Cuenca, Ecuador

Disliked: Staff & service, room comfort
You get what you pay for.
The hotel was what would be expected for the price. Front staff were nice. The restaurant staff was surly. their were 2 double beds in the room where there should have been one double bed and perhaps a small desk or table and chair.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Eddie, Las Vegas

Liked: Cleanliness, staff & service, room comfort
no hot water
my room was on the street side of hotel and man talk about noisy, people was on the street all hours of the night making noise.Don't get a room on this side.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Roma
Nice hotel, good staff. The bathroom shower was excellent. Disappointed that the room did not have windows or a place to unpack.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

chev, miami

Disliked: Property conditions & facilities
value for money
Decent place to stay and an above average breakfast.

4/10 Poor

Max, Trieste

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Camera non pulita, e odore sgradevole per non dire peggio. Pazzesco rumore dal corridoio e da altre stanze dove suonano musica latino-americana ad alto volume, anche molto tardi di notte. Colazione deludente.
Stayed 4 nights in Oct 2018
Response from Jully Fonda. Hotelier. on Oct 30, 2018
Buenos Días, Sr. Max: Ofrecemos disculpas por los inconvenientes durante su estadía. Tomamos nota de sus observaciones y haremos los correctivos necesarios para subsanarlo. Rogamos nos dispense. Saludos.

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Si te gusta subir escaleras y amas las cucarachas,
Pésima esperiencia. Cucarachas en la habitación. Ascensores rotos. Teniendo que subir por escalera. Y el personal inmutable.
Stayed 3 nights in Oct 2018
Response from Jully Fonda. Hotelier. on Oct 26, 2018
Buenas Tardes, Sr. Mario: Ofrecemos sinceras disculpas por los inconvenientes del servicio intermitente de los ascensores. Estamos trabajando arduamente para rehabilitarlos, a la brevedad posible. Mil disculpas. Se despide gentilmente,

10/10 Excellent

juan carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Jully Fonda. Hotelier. on Sep 30, 2018
Muchas Gracias Sr. Juan Carlos por el tiempo invertido en nuestro cuestionario y la calificación otorgada. Trabajamos con esmero para exceder sus expectativas. Gentilmente, se despide

8/10 Good

Jose M, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente hotel cómodo y limpio desayuno muy bueno y variado
Stayed 5 nights in Sep 2018
Response from Jully Fonda. Hotelier. on Sep 19, 2018
Buenas Tardes, Sr. José M. Agradecemos sus comentarios y nos invita a seguir trabajando con ahínco para ofrecer el mejor servicio y exceder sus expectativas. Esperamos una pronta visita. Gentilmente, se despide.

8/10 Good

freddy, santo domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel muy acogedor está serca de todo el personal es muy amable la pase muy bien
Stayed 6 nights in Jun 2018
Response from Jully Fonda Hotelier. on Jul 11, 2018
Buenos Días, Sr. Freddy: Muchas Gracias por sus comentarios. Estaríamos complacidos de tenerlo con nosotros, muy pronto. Feliz comienzo de semana. Saludos.

10/10 Excellent

Diego, San jose costa rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execelen me encanto la ubicacion muy buena las habitaciones siempre limpias la comida muy buena la atencion excelente los trabajadores muy amables me quedaria en el hotel sin pensar lo unico malo fue el wifi muy mala señal dentro el hotel
Stayed 6 nights in Jun 2018
Response from Jully Fonda Hotelier. on Jun 27, 2018
Buenos Días, Mr. Diego: Gracias por su comentario. Tomaremos nota de su observación con respecto a la señal de WiFi y confesamos que la Zona en general, presenta fallas de conectividad. Seguiremos trabajando con esmero para exceder sus expectativas.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
I don’t recommand this hotel
I am normally not too picky when it’s time to choose a place to sleep but this hotel was just a let down for me. The hotel is old. There was no wifi in our room (your room needs to be near the rooter or you won’t have any wifi). You need to let the water flow for a good 10-15 minutes before you have hot water (we complained about the cold water and it’s the trick they gave us). The breakfast was not good at all. You should definitly pay a few dollars more and go somewhere else.
Stayed 1 night in Jun 2018
Response from Jully Fonda Hotilier on Jun 15, 2018
Good afternoon, Thanks for your comments. We apologize for the inconveniences during your stay. We will make the necessary corrections to solve these situations. Cordially,

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Bien , Un hotel viejo bien mantenido....el wifi debe mejorar.
Response from Jully Fonda Hotilier on May 10, 2018
Buenas Tardes, Mr. Jorge. Gracias por sus comentarios. Seguimos trabajamos con mística para exceder sus expectativas. Esperamos verle pronto. Saludos.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Response from Jully Fonda. Hotelier on May 6, 2018
Muy Buenos Días, gracias por sus comentarios y calificación. Trabajamos con mística y de manera ardua para exceder sus expectativas. Saludos.

8/10 Good

Luis Ramon, Aroa Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación precio calidad
Muy bien. Excelente desayuno
Response from Jully Fonda Hotilier on Apr 28, 2018
Muchas Gracias por su comentario. Trabajamos con mística para exceder sus expectativas. Esperamos verle muy pronto, Mr. Luis Ramon. Gentilmente, nos despedimos

8/10 Good

Luis Eduardo

Liked: Property conditions & facilities, room comfort
buen sitio y buena ubicacion
bien ahunque puede ser mejor.pueden mejorar la amabilidad de algunos funcionarios. y mejorar algunas areas, como piscina escaleras y baños sociales
Response from Jully Fonda Hotilier on Apr 25, 2018
Buenas Tardes, Mr. Luis Eduardo. Muchas Gracias por su tiempo. Estamos trabajando para garantizarle un servicio óptimo y a la altura de sus expectativas. Le invitamos a visitarnos muy pronto. Gentilmente, nos despedimos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jully Fonda Hotilier on May 28, 2018
Muchas Gracias por su calificación. Trabajamos para exceder sus expectativas. Gentilmente, nos despedimos

6/10 Okay

Manuel E, Panama

Liked: Room comfort
Disliked: Property conditions & facilities
La casa de la mandinga
Regular / Habian muchas cucarachitas en la habitacion: los baños, incluso hasta en la cama/ el ascensor cuando le daba la gana paraba en el piso. No hay parqueadero vigilado.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Enrique c, Venezuela

Liked: Staff & service
hotel cerca del centro financiero de panama
esta cerca del corazon financiero de la ciudad uno puede caminar hasta la cinta costera a hacer algo de ejercicio el personal es agradable estuvimos 4 dias la pasamos bien en general

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Céntrico
Habitación muy pequeña para el precio. Estacionamiento bajo techo a una cuadra del hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Precio favorable buenas habitaciones
La primera impresión no fue la mejor pero la habitación es muy agradable las instalaciones del hotel no son muy buenas la ducha se estanca el agua horrible pero el precio fue bastante favorable.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
En la estadía muy buen servicio y atenciones de todo el personal que labora en las instalaciones.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
el hotel es muy sencillo,
el hotel es básico, limpias las habitaciones,la ubicación en mi opinión es muy fea, el personal es muy amable, en especial el botones, pero solicite una balanza para pesar las maletas y me somprendiò que no tenían una.

8/10 Good

Victor, Bijagual, Turrubares

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placentera!
Muy agradable, volvería sin duda.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Un poco descortés el personal de recepción! Y en cuanto al restaurante nuestra experiencia no fue bun a en cuanto a la comida

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante bien

8/10 Good

yesica, panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tranquilo
tranquilidad, comodo. la comida bien preparada , atención amable

4/10 Poor

Antonio, San José, Costa Rica

Disliked: Staff & service, property conditions & facilities, room comfort
El hotel cuenta con instalaciones deterioradas por el paso del tiempo, con carente mantenimiento. El servicio de alimentos y bebidas del restaurante es deficiente.

8/10 Good

PATRICIA, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con 3B: “Bueno, Bonito y lo mejor... Barato"
Llevaba una referencia del Hotel, por el precio que pague, este supero mis expectativas!!, Buscaba seguridad, amabilidad y un lugar cómodo donde descansar. Yo lo recomiendo, en la zona hay hoteles con habitaciones en costo más baratas, pero seguiré prefiriendo el Roma Plaza.