Indoor pool, 5 outdoor pools, pool umbrellas, sun loungers

Reviews of Hammock Beach Golf Resort & Spa

4 out of 5
Hammock Beach Golf Resort & Spa
200 Ocean Crest Drive, Palm Coast, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 84 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how beautiful the grounds were. We loved the convenience of having the beach and pools next to each other. I loved the green grassy area for kids to play. We did not enjoy the breakfast service at Atlantic Grille (very slow x 2 days in a row). The rooms are generally a little outdated in their decor. We felt a little "nickel-and-dimed" with the resort charging extra for everything fort he kids.
Stayed 3 nights in May 2024

10/10 Excellent

tonja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well maintained. Lots to do
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Tonja, the team at Hammock Beach Golf Resort & Spa is thrilled to hear you found the resort beautiful and well maintained. It’s wonderful that you enjoyed the variety of activities available. We're looking forward to welcoming you back!

6/10 Okay

Sean

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is always great the room had a kitchenette but no pots or pans and the bathtub did not work correctly other than that all good
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Sean, thank you for your feedback. We're pleased to hear you enjoyed various aspects of the property. Your comments about the kitchenette supplies and bathtub are appreciated and will be reviewed to improve future stays. We hope to have the opportunity to host you again.

10/10 Excellent

Maribella

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in May 2024
Response from Customer Service on May 16, 2024
Maribella, thank you for your wonderful feedback! The team at Hammock Beach Golf Resort & Spa is thrilled to hear you had an amazing stay. We hope to welcome you back soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Thomas, Hammock Beach Golf Resort & Spa is delighted you enjoyed your stay! The team looks forward to welcoming you back for another great experience.

8/10 Good

Anielka, Jacksonville

Traveled with family and small children
Liked: Cleanliness, amenities
Amenities
Stayed 2 nights in May 2024
Response from Customer Service on May 16, 2024
Anielka, thank you for sharing your experience. We're delighted you enjoyed the amenities at Hammock Beach Golf Resort & Spa. Our team works hard to ensure guests have a memorable stay, and it’s wonderful to know that you had a positive experience. We look forward to welcoming you back soon!

10/10 Excellent

Jennifer D., DeLand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful with lots of space and things to do for all ages. Very family and pet friendly!
Stayed 3 nights in May 2024
Response from Customer Service on May 15, 2024
Jennifer, it's wonderful to learn that you appreciated the picturesque surroundings and numerous activities at Hammock Beach Golf Resort & Spa. We're thrilled you found our environment to be conducive for all age groups, and that you noted our efforts to accommodate family members and furry friends alike. We hope to see you and your family back again soon for another memorable experience.

10/10 Excellent

Shakimia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Customer Service on May 16, 2024
Shakimia, the team at Hammock Beach Golf Resort & Spa is thrilled to see your positive rating. We are delighted you had an excellent experience and look forward to welcoming you back!

6/10 Okay

Shawn

Traveled with family and small children
Liked: Staff & service
Check-in time is always closer to 5 and rooms could use an upgrade
Stayed 2 nights in May 2024
Response from Customer Service on May 15, 2024
Shawn, thank you for sharing your feedback. We pull all the stops to have rooms ready as early as possible although during peak times this can extend to later in the day. As for the rooms, we continually strive to provide the most comfortable and pleasurable stay possible and your input is valuable to us. We hope you will consider us for your future travels.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Third time there. Great for multiple families staying
Stayed 4 nights in May 2024
Response from Customer Service on May 15, 2024
Karen, it's thrilling to hear that Hammock Beach Golf Resort & Spa continues to be a preferred choice for your family gatherings. Providing an enjoyable experience to all of our guests is a top priority, and it seems we succeeded with you. We appreciate your loyalty and are looking forward to your next visit!

8/10 Good

Jeanette

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
While we love Hammock Beach for a quick get away, it needs some updating. We stayed in the ocean rooms this time and I do love being closer to the view. My patio was so peaceful. The service this weekend was less than standard and was disappointing knowing they should be ready for a Mother’s Day crowd. All that said, we will come back. It’s affordable and close by.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Jeanette, thank you for your unique perspective and dedication to the Hammock Beach Golf Resort & Spa. We're pleased to learn you found tranquility on your patio and proximity to scenic vistas. It's disheartening to understand your recent encounter with our team members fell below expectations, especially during peak periods like Mother's Day. Improving guest experience remains our focus and we appreciate your feedback. We eagerly await your return, intent on enhancing your impressions of our resort.

10/10 Excellent

Maryrose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit 244 was great
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Maryrose, it's wonderful to know that you found unit 244 of Hammock Beach Golf Resort & Spa to be up to your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Natalya

Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Thanks for the fantastic rating, Natalya!It's outstanding we could exceed your expectations during your stay at Hammock Beach Golf Resort & Spa. We're all looking forward to your next stay with us.

10/10 Excellent

Carol

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and beach were amazing
Stayed 4 nights in May 2024
Response from Customer Service on May 8, 2024
Carol, it's splendid to hear you enjoyed the exceptional beachfront and pool facilities at Hammock Beach Golf Resort & Spa. We're delighted your time with us was satisfactory and we look forward to your next visit. Thank you for choosing us for your vacation.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Always love coming back to Hammock Beach!
Stayed 1 night in Apr 2024
Response from Customer Service on May 2, 2024
James, it's fantastic to hear that you always enjoy your return visits to Hammock Beach Golf Resort & Spa. We can't wait to host you again soon for another memorable stay.

10/10 Excellent

Ignacio, Orlando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very relaxing and peaceful experience. The staff was great, the room was clean and overall a great experience
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Ignacio, thank you for sharing your enjoyable experience at Hammock Beach Golf Resort & Spa. We're thrilled to hear that you found the environment relaxing and the cleanliness of your room met your expectations. Your feedback about our team members providing excellent service is also much appreciated. We hope to have the pleasure of welcoming you back to our resort in the near future.

10/10 Excellent

Ekaterina, Jacksonville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel and property. I first stayed here with my husband on our honeymoon. Two kids, COVID, countless sleepless night later we finally came back with the kiddos. Still had so much to do here now just like back then, just different stuff. Dining is amazing, they have kids programs, bike rentals, in-room childcare, putt-putt golf and of course, pools, spa and delicious gelato made in house! I cannot recommend this place more. So many booking options to choose from, from a getaway for a couple to a nice stay with your family and friends in villas, condos and beach houses (go to their website for those). It’s worth every penny.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
Ekaterina, we're thrilled to hear that Hammock Beach Golf Resort & Spa has been able to create memorable experiences both for your romantic getaway and your family vacation. It's heartening to know the array of services, from our extraordinary dining to the fun children's programs and recreational activities, were well enjoyed by you. Your strong recommendation is much appreciated and we eagerly await your, and your family's return, for yet another unforgettable stay with us.

10/10 Excellent

JORGE

Stayed 1 night in Apr 2024
Response from Customer Service on May 20, 2024
Jorge, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hammock Beach Golf Resort & Spa!

10/10 Excellent

Shawn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing but a great experience all the way around!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Shawn, it's fantastic to hear that your stay at Hammock Beach Golf Resort & Spa provided such a pleasant experience! We're thrilled that you thoroughly enjoyed your visit. We thank you for your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Ronald, Alachua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Nice view. Clean. We had a kitchenette but the Coffee maker was mising. One was requested and never showed up.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ronald, we appreciate your kind words about Hammock Beach Golf Resort & Spa, especially about the room, view, and cleanliness. However, it's disappointing to hear about the coffee maker concern as timely resolution is typically a part of our service. We'll ensure to pay attention to any future requests to guarantee a smoother experience. Thank you for sharing your experience, we're looking forward to hosting you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hammock Beach remains the best bang for the buck in the area. The place is in a class by itself and worth every dime. Treat yourself.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
James, thank you for your glowing feedback about Hammock Beach Golf Resort & Spa. We're thrilled to hear you found value in your stay and genuinely appreciate your encouragement to others. Joining us should indeed be a treat! We look forward to your return visit.

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else to say
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Dawn, it sounds like your stay at Hammock Beach Golf Resort & Spa left you without words. We hope that means you thoroughly enjoyed your time with us and look forward to welcoming you back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Laura, we are thrilled you had an excellent experience at Hammock Beach Golf Resort & Spa! We sincerely appreciate your rating and we can't wait to welcome you back in the future for another wonderful stay. Safe travels till then!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this property and we would definitely come again. The grounds are beautiful…according to my husband the golf course is great. The service is excellent as was the food at the Atlantic Grill. Plenty of seating around the pool!
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Kevin, it's wonderful to know that you enjoyed your return visit to Hammock Beach Golf Resort & Spa. From our lush landscapes to the enjoyable golfing experience, we strive to make every stay special. We're pleased that you appreciated our service and savored your meals at the Atlantic Grill. Your comments about ample pool seating are also much appreciated. We cherish your loyalty and look forward to welcoming you back for another fantastic visit.

10/10 Excellent

Tim

Stayed 2 nights in Apr 2024
Response from Customer Service on May 2, 2024
Tim, your five-star rating of Hammock Beach Golf Resort & Spa is greatly appreciated. We're pleased to see you had an enjoyable stay and we hope to see you again soon. Thank you for sharing your experience with us and other Expedia users.

6/10 Okay

brooke

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Brooke, thank you for staying with us. We see your stay was not entirely satisfactory, and your feedback is vital as we continuously strive to improve our service and guest experience. We hope we have another opportunity to better serve you in the future.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I went to the pool with my daughter wearing oxygen and there were no beach chairs available. We didn’t know and weren’t told until we were in. We weren’t told you had to reserve. Going to the small pool by the lodge was great and empty
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Joan, it's wonderful to learn that you and your daughter enjoyed the intimate setting of the pool by the lodge at Hammock Beach Golf Resort & Spa. We regret the misunderstanding around the beach chair reservations at the main pool area. We'll remind our team members to effectively communicate such procedures to make every guest's experience enjoyable. Thank you for your valuable feedback. We look forward to your next visit.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, amenities
Terrible service
Stayed 3 nights in Jan 2024
Response from Customer Service on Apr 3, 2024
Linda, we regret hearing about your less than satisfactory experience. Our team is typically recognized for their high level of service, so it's unfortunate to hear this wasn't the case during your stay. We appreciate your feedback and will utilize it in our ongoing training.

6/10 Okay

Nastassja

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort is beautiful, but not very handicap accessible. The lobby staff is not very helpful and somewhat rude. In addition, make sure to check your bill throughly at checkout. I was charged for things I did not purchase.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
It's unfortunate that your stay at Hammock Beach Golf Resort & Spa didn't meet all your expectations. We're keen to take heed of the constructive remarks regarding the accessibility, and ensure steps are taken to enhance our guests' comfort and convenience. Our primary aim is always to cater to the needs and satisfaction of each guest. We appreciate your feedback and hope it won't deter you from visiting us again.

8/10 Good

Dr. Jeffrey, saint marys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
directions on parking in garage were terrible. There was work going on in part of parking garage and no signs really showing where you could park. I parked in the back lot near golf course not knowing if I would be towed away there or not. Could have better directions on getting to P1 level and to pool area from there. Fantastic pool complex area... grand kids loved it and the ADULTS TOO!!!!
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Dr. Jeffrey, we appreciate your honest feedback. We're sorry to hear about the difficulties you faced with navigating our parking garage. Your comments will help us improve and enhance the way we guide our guests about parking. On the brighter side, it's delightful that you and your family enjoyed spending time at our pool complex. At Hammock Beach Golf Resort & Spa, we aim to provide fun experiences for guests of all age groups. We hope to serve you again in the future.

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, amenities
The property looks beautiful on the outside, and the majority of the inside areas are beautiful as well, however, it is almost due for a complete update and it shows. The lobby is nice, as are the restaurants, but even the rooms that have been recently redecorated are a tad dated (early 2000s styles with a lot of scuff marks) though still nice… I wasn’t disappointed! The bathrooms in particular are spacious and lovely. The exterior areas (hallways to rooms, which are external, elevators, and walkways to the pool/beach are in need of a power wash and paint). The pool area is nice and great for kids, though the workers were hit or miss with friendliness and they could use a few more chairs. They charge for beach chairs (pool chairs are free) which I think is uncalled for as the rooms are already expensive. The food is expensive, but most of it is decent. The cafe’s oven wasn’t working while we were there some of the days which was a bummer as the only other breakfast option is Atlantic Grille… which I did enjoy, but it is pricey and the menu/service could use an update for lunch and dinner. Overall, the resort is pretty, the rooms are solid, and the beach and pools are lovely. If you’re looking for a one stop shop resort for a beach vaca, this is a good option, especially if you have kids. There were a lot of kid activities through the week!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Kristin, thank you for sharing your appreciation for Hammock Beach Golf Resort & Spa's grounds and interior décor. We're pleased to hear that our rooms, specifically the expansive bathrooms, met your expectations. Your feedback regarding certain maintenance needs and team members' attentiveness has been noted. We're striving constantly to provide excellent services, and we appreciate your insight. Your observations related to beach chair charges and dining options also have been noted for future consideration. We're glad that you found the resort to be an overall good match for your needs, especially your enjoyment of our beach, pools, and various activities for children. We look forward to welcoming you back, for more pleasant experiences with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Patricia, it's fantastic to see you had a 5-star experience at Hammock Beach Golf Resort & Spa. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future. Thank you for choosing us!

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort beautiful clean. Staff was very friendly & helpful. The grounds were pristine. My family really enjoyed the visit . Highly recommended 😎👍
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Peter, it's wonderful to hear about your enjoyable visit at Hammock Beach Golf Resort & Spa. Our dedicated team members are thrilled to have been able to assist you during your stay. We're pleased to learn of your appreciation of the cleanliness, beauty, and care we put into our resort. Thank you for your strong recommendation and we look forward to welcoming you and your family back for another great experience.

4/10 Poor

Jeanne

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Jeanne, your rating indicates your recent stay didn't meet your expectations, and that's disheartening news. That's not the experience we aim for and your feedback, though limited, is appreciated. Should you choose to visit us once more, we sincerely hope to offer you the enjoyable stay you deserved on your previous visit.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at hammock and absolutely loved it! The staff is incredible, amenities amazing, food was out of the world and the property was beautiful. Anytime I go to palm coast this is the place I will be staying
Response from Customer Service on Mar 14, 2024
Nicole, we're thrilled to hear that your second stay at Hammock Beach Golf Resort & Spa was a delightful experience! We're glad our team members, amenities, cuisine, and stunning grounds left a positive impression on you. Thank you for making us your preferred choice in Palm Coast. We eagerly await your return.

8/10 Good

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Aron, it's great to see you enjoyed your stay at Hammock Beach Golf Resort & Spa. We hope you'll visit us again soon for another wonderful experience.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hammock is a beautiful property right on the ocean. Lots of dofferent options for food and drinks. Wish it was a few dollars cheaper, so i could visit more often
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Paul, it's delightful to hear that you appreciate the beautiful surroundings of Hammock Beach Golf Resort & Spa right beside the ocean. We're pleased you enjoyed our assortment of dining and beverage choices as well. We continually aim to provide excellent value for our customers, hoping to have you back more frequently in the future.

4/10 Poor

Garrett

Traveled with partner
Disliked: Staff & service
Upon arrival I was charged with a $522 dollar security deposit that I was told I would be reimbursed with by 4 o’clock the day I checked out. It is well beyond that and I still have not seen that money come back into my account. The resort was nice, everything was super expensive but if you have extra money to spend then it would be a good place to go!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 10, 2024
Garrett, we appreciate your feedback. We understand your concern about the security deposit delay and assure you that these matters are typically resolved by the bank. Our team strives to provide accurate information about this at check-in. We're pleased to hear you appreciated the resort, though we understand pricing might not accommodate all preferences. Regardless, we assure you that our rates reflect the quality and value we endeavor to provide all guests. Thank you for visiting, we hope to have the opportunity to serve you again in the future.

8/10 Good

Jenn

Liked: Amenities, property conditions & facilities
Beautiful location - right on the ocean.The oceanfront room was gorgeous. However, the shower wasn't cleaned well and the glass doors leading to the balcony were dirty as well.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Jenn, at Hammock Beach Golf Resort & Spa, we're pleased to hear that you enjoyed our beautiful oceanfront location and found your room to be appealing. We do appreciate your feedback regarding the cleanliness of certain areas. Our team is dedicated to maintaining an immaculate experience, and we will definitely take your comments into account for pointers on where to focus our efforts. Thank you for choosing us and we hope to welcome you back soon for a flawless stay.

10/10 Excellent

Richard Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Hammock Rssort wad a great host and did an excellent job hosting!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Richard, it's wonderful to hear that Hammock Beach Golf Resort & Spa made a positive impression on you. Our aim is to provide an unparalleled experience for our guests, and it certainly seems like we were able to accomplish this for you. We appreciate your kind words. Looking forward to hosting you once again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant beautiful place
Stayed 8 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Anthony, we're thrilled to hear you enjoyed your stay and appreciated the aesthetics of Hammock Beach Golf Resort & Spa. We appreciate your kind words and look forward to welcoming you back soon!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Mike, it's great to see that you had a positive experience at Hammock Beach Golf Resort & Spa. We're delighted you chose us for your stay and we hope to warmly welcome you back in the future.

10/10 Excellent

JESSE

Stayed 7 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Thank you for the perfect rating, Jesse!We are very pleased to hear that you had a wonderful stay at Hammock Beach Golf Resort & Spa. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

2/10 Terrible

Janice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was NOT impressed with the lodge at all. A rip off for the price. Won’t be back.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Janice, we're genuinely disheartened to learn about your dissatisfaction with your stay. Our team strives to provide extraordinary value and exceptional experiences. We regret to hear that we didn't meet your expectations during your visit. We appreciate your feedback as it provides us with the opportunity for improvement. Your concerns are important to us and will be shared with the respective teams.

2/10 Terrible

Elaine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a Five star experience!
Stayed in condos. Unable to contact front desk . Room heater not working in freezing room. Phones in condo not working. Had to drive to front desk to inform them. Maintenance unable to fix. Moved rooms with all our bags again to second condo. Phones and WiFi not working in this condo either. Common sense would have these rooms checked beforehand. Beds were uncomfortable on top of it. Number given didn’t work to contact front desk with cellphone. Would not stay here again with how expensive condos were. On top of it patio door to balcony wouldn’t open. Unable to relax with all issues. Went to restaurant with rude staff at grill. Other guests complained as we were sitting there. When speaking to management they kept saying these were not concerning issues. A hotel stay should not be this much work. They sent someone to move our bags and we ended up doing it. Seemed to be lazy staff unwilling to give any effort to customer service.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Elaine, thank you for sharing your experiences. It's concerning to hear that you experienced certain difficulties during your stay, particularly in regards to the condo utilities and issues with our team members at the front desk and the restaurant. We want all our guests to experience smooth and enjoyable stays and it seems we fell short during your visit. Rest assured, these issues have been noted for review and corrective measures will be implemented to prevent such occurrences in the future. Our goal is to ensure top-quality customer service at our resort, and we hope we can show that to you should you consider a future stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hammock Beach
Even though we arrived around 5:00pm our room was not ready. They switched us to another room and the bell man took us to the new room. When we went to go in, we thought someone was still in it. There wasn’t anyone in it but it had not been cleaned and was a mess. The desk told us it would take 1 or 2 hours to clean. We stayed several days and never had our room serviced. We were told if we had the do not disturb sign on the door when housekeeping came, they would not come back later. The room was nicely furnished, was comfortable and had a great view. Service could improve.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Your feedback is greatly appreciated and it gives us the opportunity to better our service. We understand that the readiness of your room was not up to expectation upon your arrival and for this, we apologize. Our goal is to provide each guest with exceptional experiences right from the start, so hearing that you had an issue is disappointing. With regards to the housekeeping schedule, we will see to it that we communicate it more clearly in the future. We're pleased to hear that the room decor and view met your expectations. We are dedicated to improving all aspects of the guest experience and we will take your comments on board for future improvement.

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort super friendly staff, we had a great time.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
David, it's delightful to hear you enjoyed your stay at Hammock Beach Golf Resort & Spa. Your comments regarding the positive attitude of our team members are truly appreciated. We're glad to hear you had a wonderful time with us. We look forward to welcoming you back for another outstanding experience.

6/10 Okay

THOMAS

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Thank you for taking the time to share your feedback, Thomas.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Alexa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here, the amenities were great! The only negative thing is they should specify their room service doesn’t Include bringing any food to the room, just towels and small extras.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 17, 2024
Alexa, we're thrilled to hear you loved your stay at Hammock Beach Golf Resort & Spa and appreciated our outstanding amenities. We take note of your feedback about room services and will ensure clarity in the services that we provide for the future. We thank you for your review and look forward to welcoming you back.

6/10 Okay

Rosa

Traveled with family
Liked: Staff & service, room comfort
Hotel needs a facelift. Room itself very dated. Functional but a bit depressing
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Rosa, we appreciate your feedback. It's evident that some elements of your stay didn't meet your expectations, especially your comments about the room needing updates. Our goal is to provide comfortable and pleasing accommodations for all our guests. Rest assured, we consistently work on our property's improvement and your comments will certainly provide valuable guidance. We hope for another opportunity to exceed your expectations in the future.