Junior Suite Room | Minibar, free WiFi
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Reviews of Hotel Luna Otsu

2.5 out of 5
Hotel Luna Otsu
7-1-20, Ogaya, Otsu, Shiga

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 3 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

7.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Audra

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
So when we purchased this online the property looked gorgeous and the rooms looked clean and put together but once we got there we knew something was off. They don't have keys for your door instead they lock and unlock it from their office. Once we got to our room we realized this was a love hotel and nowhere online had it said this. The bedding was stained and the atmosphere was dark. We decided to check out early as we felt unsafe here. We tried to get a refund for the 7 nights we were not going to be there but we were denied. Overall this was a terrible experience. The best way they can remedy this is to say that they are a love hotel from the beginning.
Stayed 8 nights in Mar 2024

8/10 Good

Wing Shan Bonita

Liked: Staff & service
It is very strange that you are being locked in the room unless you ask the staff to open , it means every time you go out , you need to ring them ! Doesn’t feel great when imagining disaster such as earthquake …. Staff members are helpful but no English speaking , nice location near a river and it’s a perfect secret spot for cherry blossom.
Stayed 8 nights in Mar 2024

10/10 Excellent

Frederick

Stayed 3 nights in Apr 2024

8/10 Good

Yuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ふうき

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備が整っていて、ビールサーバーがあったりと楽しめるホテルでした‪‪❤︎‬
Stayed 2 nights in Mar 2024

8/10 Good

FENGTUNG

Traveled with group
Liked: Cleanliness, staff & service, amenities
英語較難溝通。
Stayed 1 night in Nov 2023

2/10 Terrible

KWOK YIU

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
不會入住！
给人被軟禁的感覺!出門口的自由都沒有!因長時間沒有人入住，連飲水都有味!永不入住!
Stayed 1 night in Nov 2023

4/10 Poor

セイジ

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023

8/10 Good

たけお

Stayed 1 night in May 2023

10/10 Excellent

ともこ

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
12時チェックアウトが嬉しいです 泡風呂を2つ入れて欲しいです 次回は、違う部屋を利用してみたいです とても楽しい時間を過ごせて楽しませて頂いてます。ありがとうございます
Stayed 1 night in Jun 2022

4/10 Poor

Shunichi

Stayed 1 night in Nov 2021

10/10 Excellent

toshihiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食無料、ウェルカムドリンクありなどサービスいっぱいのホテルでした。
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空気清浄機までついていてコロナ対策がしっかりしていてとても良かった
Stayed 1 night in Mar 2021

6/10 Okay

HIRAI

Stayed 1 night in Feb 2021

8/10 Good

Hiromichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020