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Reviews of Hotel San Rocco

4 out of 5
Hotel San Rocco
Via Gippini 11 Orta Sanguilio, Orta San Giulio, NO

Reviews

8.2

Very Good

Rating 10 - Excellent. 101 out of 252 reviews" "
Rating 8 - Good. 95 out of 252 reviews" "
Rating 6 - Okay. 32 out of 252 reviews" "
Rating 4 - Poor. 19 out of 252 reviews" "
Rating 2 - Terrible. 5 out of 252 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brigitte

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Quality has declined
I have staid here before and quality and front desk friendliness has declined
Stayed 2 nights in Sep 2023

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Cisse on Sep 10, 2023
Greetings from Hotel San Rocco!Thank you very much for your valuable review. We look forward to welcoming you again in the very near future.Guest serviceHSR

10/10 Excellent

JOHANA, Sunny Isles Beach

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel overall is an amazing property with outstanding views. A very nice front desk guy Cande "Papi" helped me a lot and was very diligent to try to give an excellent service. I had an upgrade do that the AC wasn't working in the room I was assigned to. Breakfast was very good and the Capuchinos were amazing. Bathroom ok, but dirty dirty shower.
Stayed 2 nights in Aug 2023

8/10 Good

Shalinee

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fabulous location in the town centre! The hotel is in a beautiful property on the water with a nice pool and overall great atmosphere. Rooms were too small though versus the price and cleanliness standards could’ve been much better.
Stayed 3 nights in Aug 2023

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great!
great hotel for a break, nice lake, but will be nice to have a better access to the lake, you need to climb the rocks to come back, a small stairway would be great
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Faye

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay here, we only stayed for 3 nights but the views were amazing! Very well placed on the lake. Very clean. Check staff were lovely, very friendly and welcoming. Small criticism would be pool area where the sun lounges are is not very big and found it hard to get a seat. Some brilliant restaurants near by. Also wasn’t aware you had to pay extra for parking so bit surprised when we checked out.
Stayed 3 nights in Jul 2023

8/10 Good

Weiqiang

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property has an excellent location, warm staff and easygoing dining room. The only problem is the sign for entry for a car is not very clear which might lead to a difficult road.
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Martin

Stayed 1 night in Oct 2022

8/10 Good

Elizabeth, New York

Stayed 2 nights in Sep 2022

8/10 Good

Antony John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is superbly. situated property, right at the side of Lake Orta. A very peaceful setting, with a lovely terrace overlooking the lake. The staff are very friendly and attentive, they helped to make our stay very pleasant indeed. Parking is available, which is very useful in this small town. The room was comfortable, but could use some homely touches-pictures on the wall or example. It felt a little bare, but this wasn't a great deal. The lady servicing the room was excellent. Overall, a comfortable hotel in an excellent location, with lovely staff.
Stayed 7 nights in Aug 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

6/10 Okay

Steve E., Belmont

Traveled with family
Liked: Cleanliness
Stayed 1 night in Oct 2021

4/10 Poor

DEBORAH

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not Up to Expectations
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, amenities
Amazing location, beautiful view & pool, however property lacks upkeep, rooms don't justify the price
Stayed 2 nights in Jul 2021

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a place
What a lovely place to stay great staff super location and great facilities would go back in a heartbeat 💓
Great deck
So romantic
Stayed 3 nights in Sep 2020

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city center
Very nice hotel in quiet Lago di Orta.
Stayed 1 night in Oct 2019

10/10 Excellent

Diran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location -small room.
Lovely hotel in a great location. The property is beautiful and the staff very warm and helpful. My only complaint is about the room. While the design was nice It was quite small and the real problem...no shelves -nowhere to put our things. Whoever designed the room clearly never stayed there! However even with this complaint I’d stay here again. The location and view couldn’t be beat.
Stayed 3 nights in Sep 2019

10/10 Excellent

No, Oregon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the lake. Right in town. Great location. Bed and pillows very nice. Breakfast was outstanding. Great selection and quality. Pool was not heated and not very clean. Had algae on bottom of pool.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an idyllic location, right on Lake Orta with stunning views. Staff were incredibly friendly and helpful and the bar and restaurant staff particularly so. It was perfect for our 30th wedding anniversary.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The waiting staff were not friendly or welcoming at breakfast and didn't clear tables quickly or lay them up again. They weren't interested in the guests.
Stayed 3 nights in Sep 2019

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
First impressions count
We arrived at the hotel by taxi and had to carry our bags up a flight of stairs to a rather unimpressive reception entrance. We did not find the receptionists helpful or that friendly compared to the reception team at Grand Hotel Majestic Pallanza. We arrived at around midday. As check in time is 3pm we had to put our bags in a grubby storage room. We asked about the geography of the hotel and was given a map. Neither of the two receptionists explained that there was another exit or entrance and quicker way to get to the town. Consequently we had to walk up the steep incline to exit the hotel. On our return after 3pm we checked in. We were not shown to our room and was left to get our own bags out of the storage room.The general level of service was not as good as the Grand Hotel Majestic. The bar staff were excellent. We loved the bar location with its view of Lake Orta and Iso San Guilio. At night it is magical. Our bedroom was stylish and comfortable. Breakfast was self service. Fare was good. Very little or no service at breakfast even to the point of using a vending machine to dispense tea or coffee. The location where breakfast was served was unimpressive compared to Grand Hotel Majestic dining area with its panoramic view of Lake Maggiore.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for location and staff were all lovely
Stayed 1 night in Aug 2019

2/10 Terrible

Aaron

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Noisy room
There was a wedding that I was uninformed about that was loud until 2. The room, which was seaside would have been nice if it wasn’t for the band playing and loud patrons. The walls and glass did very little to quite the noise and I felt like I was next to the band.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
A good setting but indifferent and not very helpful staff and a rather stuffy and crowded breakfast are.
Stayed 2 nights in Aug 2019

8/10 Good

TF

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this was a lovely hotel. The room was clean. The AC did not work, and during summer that was not a great experience! The staff said it wasn’t AC abut “air fresh” and couldn’t keep up with temps of 30 degrees (90s F). So that was disappointing. The room had no coffee making facilities and no iron. Other than that, it was ok.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Amenities, property conditions & facilities
It is a beautiful location. The classic room was a bit cramped. Lack of drawer space. Breakfast food was delicious, but experienced long queues to use coffee machine. Would return!
Stayed 5 nights in Jul 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in an excellent location.
We have stayed here before and returned for the excellent location on the lake front and within a short walk to town. Modern comfortable room though a little on the small side - bigger rooms are available and we weren't in the room very much.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the island in Lake Orta is magnificent!
Stayed 1 night in Jun 2019

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Not as good as it should be
Girls on reception were miserable and did not even ask if we needed help with our bags - a long way to the dark dismal room. Given the room rate the room is very bland and sparsly furnished. luckily we didnt spend much time in it. Breakfast was chaos both mornings - ask a waiter for a pot of coffee rather than using the machine! Its a great location and the bar is nice but its let down by things that could easily be fixed
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointing room: oddly configured, felt like a generic airport hotel with no charm. Staff generally uninterested in helping (with luggage, directions, how to find the room and parking, etc.). Location and views are great, but you can find better options elsewhere. Avoid the restaurant.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting hotel on enchanting lake
Beautiful hotel. Lake view rooms capture enchanting views. Desk speaks adequate English. Breakfasts with good variety and quality. Location a five minute walk to Orta San Guilio. Drinks next to the pool on the deck up against the lake are a dream come true. If you are going to Lake Orta, this is a fine place to stay.
Stayed 2 nights in Mar 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must visit in Italy!
One of the loveliest locations in Italy with a lovely hotel and dining experience to match. Staff couldn’t be any friendlier or helpful.
Stayed 1 night in Nov 2018

8/10 Good

George

A Very Good Hotel in a Great Location
This hotel is noteworthy for its perfect location, views of Lake Orta and an extraordinarily helpful staff, especially Alice, "A-lee-chee", who was of immeasurable assistance to us. Our room was small, with some design flaws, such as a one foot plus step up to the shower, and some maintenance issues like balcony furniture that was falling apart, but that faded to little significance when sitting on that balcony with a perfect view over the lake and Isola San Giulio. We would stay there again.
Stayed 5 nights in Sep 2018

6/10 Okay

Anna, Melbourne, Australia

Disliked: Property conditions & facilities, room comfort
Location is excellent the "floating bar" (platoon) was delightful with fantastic views. Ensure you get there early for evening drinks as this is open to everyone and you may miss out on a table. The swimming pool was OK but dated with the lounge chairs and umbrellas. The rooms were awful, very warm and had a dreadful sulphur smell due to the hydrogen cooler. The weekends are jammed packed with weddings so definitely stay midweek. Perhaps would stay elsewhere if we revisited but would definitely visit the platoon bar again!
Stayed 3 nights in Sep 2018

8/10 Good

Janet

Small room - great view
We stayed in a lake view room. Great location, fabulous views, good buffet breakfast and very nice restaurant. But the rooms are very very small and the bathrooms tiny. The shower was so small I could not wash my hair without banging my elbows.
Stayed 2 nights in Sep 2018

10/10 Excellent

Harry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

bob, cheshire

Disliked: Property conditions & facilities, room comfort
Hotel on the lake
Just had a week at this hotel Would only rate this hotel as 3* very poorly maintained the pool area in particular had a rope around it forcing you to enter it in one loacation didnt see anybody clean the pool once, the pool surroundings very very neglected, most of the chairs at the jetty and outside resteraunt need the bin “unsafe” the air con was pre set to around 22 degrees by reception no individual control, breakfast staff miserable and both the toaster and coffee machine caused queues, limited selection of food and not topped up quickly enough when busy, not a single draw in the rooms what’s that all about, poor lighting, had a lake and pool view room on the first floor with a large tree and bush blocking most of the view, that lack of maintainanc again Generally not a great experience I expected more given the cost Very Overpriced and not good value
Stayed 7 nights in Aug 2018

6/10 Okay

Mary, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Don’t ask for milk
Let me start by saying I have never left a negative review in all the years I have been traveling. Hotel was very nice and had lovely bed and sheets. Unfortunately our stay was made less pleasant by the “room service” charge. When we request milk to make a tea, we were told to ring room service. Then put through to the bistro instead. The milk was brought up and then was told it would cost one Euro for a small cup ( no problem) but then charged 10 Euro for delivery. I was never informed of this. My husband went down to the front desk that explained not told beforehand we were unhappy about the delivery charge and after some discussion we were told this would be taken off the account. Next morning when we checked out, it was still on our bill and we then had to spend another 15 mins telling the new staff of our previous conversation. Reluctantly the woman at the front desk canceled that charge. Really made the check out unpleasant in what was otherwise a very nice stay.
Stayed 1 night in Aug 2018

10/10 Excellent

Willy Cheng Hua

Completely satisfied !
Great, dog loving place. Central location with Parking
Stayed 2 nights in Aug 2018

10/10 Excellent

Mrs Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful location and lovely hotel
Stayed 1 night in Jul 2018