Exterior

Reviews of Escale Oceania Orleans

3 out of 5
Escale Oceania Orleans
16 Quai Saint Laurent, Orléans, Loiret

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 627 reviews" "
Rating 8 - Good. 290 out of 627 reviews" "
Rating 6 - Okay. 58 out of 627 reviews" "
Rating 4 - Poor. 21 out of 627 reviews" "
Rating 2 - Terrible. 5 out of 627 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet snd relaxing. 15 minutes walk to the center.
Stayed 1 night in Jan 2024
Response from Marine on Jan 15, 2024
Dear Francisco, thank you very much for taking the time to leave this positive review of our hotel. We are delighted that you enjoyed your stay and that you found our establishment pleasant. . We look forward to welcoming you again on your next trip to the region. Sincerely,

10/10 Excellent

Bob

Stayed 1 night in Sep 2023
Response from Marine on Nov 14, 2023
Cher Bob, nous vous remercions d'avoir partagé votre avis concernant votre séjour. Nous sommes ravis de la note laissée, au plaisir de vous revoir prochainement. Cordialement

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from Jérémy on Sep 30, 2023
Cher Peter,Merci de partager votre expérience au sein de notre établissement. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous espérons que nous aurons le plaisir de vous accueillir à nouveau très prochainement.Bien à vous,JérémyLa réception

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - we arrived late and left early but they looked after us so well. But worried about how we would park - but all worked out fine. Thanks to th team!!
Stayed 1 night in Sep 2023
Response from Jérémy on Sep 30, 2023
Dear Steven,Thank you for sharing your experience with our Hotel Escale Oceania Orleans***.We are really glad to learn you enjoyed your stay. We are deeplymoved by your kind words. We hope we will have the pleasure to welcoming you again very soon for your next stay in Orleans !Best regards,JérémyThe reception

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jérémy on Sep 24, 2023
Cher James, merci de partager votre expérience au sein de notre établissement. Nous sommes ravis que le séjour ait été à la hauteur de vos attentes, et nous espérons avoir très bientôt le plaisir de vous recompter parmi nous ! Bien à vous, Jérémy, la réception

8/10 Good

David

Traveled with partner
Liked: Amenities
The hotel was fine but could do with a restaurant
Stayed 2 nights in Aug 2023
Response from Jérémy on Aug 30, 2023
Dear David,hank you for sharing your experience with our hotel. We are really glad to learn that you enjoyed your stay. We look forward to your next stay.Best regards,JérémyThe reception

10/10 Excellent

Alan

Stayed 1 night in Aug 2023
Response from Marine on Aug 18, 2023
Cher Alan, nous vous pour votre note laissé après votre séjour parmi nous. Au plaisir de vous revoir, cordialement

6/10 Okay

John

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Marine on Aug 16, 2023
Cher John, nous vous remercions d'avoir partagé votre avis concernant votre séjour. N'hésitez à nous en dire d'avantage afin de mieux comprendre votre note. Bien cordialement

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, nice location
I enjoyed my stay and beautiful view over the river
Stayed 2 nights in Apr 2023
Response from Marine on May 10, 2023
Dear Christopher, Thank you for taking the time to share your recent stay at Escale Oceania Orléans. We are delighted to discover your satisfaction! Be sure that we will share your comment with all our staff who receive it as a reward for their daily efforts. Best regards

8/10 Good

Lucía

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great location
Stayed 1 night in Apr 2023
Response from Jérémy on Apr 20, 2023
Dear Lucia, thank you so much for taking the time to share your experience with our Hotel Escale Oceania Orleans***. We are glad your stay has met your expectations. We are looking forward to welcoming you again for your next stay in Orleans ! Best regards, Jérémy, the reception

4/10 Poor

Mrs Pascale C

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor quality
Reception and restaurant staff very customer focused. However overall bad experience: quilt cover with stains, cobwebs hanging from room ceiling, dîner: traiteur food microwaved to rubbery consistency, breakfast: no alternative to cow’s milk. Quality way down from all the times we previously stayed over the last 10 years. So disappointing and poor that we’ll not stay there again.
Stayed 1 night in Jan 2023
Response from Marina on Feb 3, 2023
Dear Mr Gay,We thank you for sharing your opinion following your stay in our hotel***.We are delighted to know that you enjoyed the reception team and the breakfast team.However, we are sorry to hear that your new stay in our hotel was not up to your expectations. Please know that we have taken into account your remark concerning the cleanliness of your room and it has been transmitted to the concerned service so that this kind of situation does not happen again. We are sorry if the quality of our breakfast did not satisfy you. Please be assured that all our products are fresh and our breads and pastries are baked the same morning. For our breakfast we also offer soy milk, but all our apology we were out of stock that morning. We hope to have the opportunity to regain your trust soon, Sincerely, Marina, Reception

10/10 Excellent

Michael

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Jérémy on Oct 27, 2022
Dear Michael,We thank you for sharing your experience with Hotel Escale Oceania Orléans***. We are delighted to learn that you really enjoyed your stay. We look forward to welcoming you again for your next trip to Orléans.Best regards

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great no frills stop over hotel.
Ideal hotel for stop over on the way back to UK. Easy walk into centre. Being dog friendly is a great bonus! Breakfast ok too.
Stayed 1 night in Oct 2022
Response from Jérémy on Oct 27, 2022
Dear Sue,Thank you so much for sharing your experience with Hotel Escale Oceania Orléans***. We are delighted to learn that you enjoyed your stay. We look forward to welcoming you again for your next trip to Orléans !Best regards

10/10 Excellent

Jose E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Personnel was friendly.
Stayed 1 night in Sep 2022
Response from Marina on Oct 6, 2022
Dear Jose, So many thanks from all of us for taking the time to post your comment! We are glad to know than you appreciate your stay with us. We hope to have the chance to welcome you again in our hotel for your next stay in Orleans. Best Regards, Marina, The reception

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Beware if you have prepaid.
Good hotel for overnight stay on way further south. Main issue was on check out. Our card was debited for stay despite us having prepaid with cash and vouchers in uk. Luckily it was only one night cost. Took a while to convince reception we had prepaid and amount credited back to Bank Account. If it had been a long stay the payment taken could have resulted in bank charges for us.
Stayed 1 night in Sep 2022
Response from Carine on Nov 7, 2022
Dear Sue, Thank you for sharing your feedback with us. We are sorry that you had to experience this situation on your check out. We had the information that your reservation was prepaid and we are sorry for the team's mistakes. As our team is still young, we will not hesitate to review with them these particularities so that it does not happen again and that each customer can enjoy their stay. We hope to welcome you again so we can prove you the quality of our service. Faithfully,

10/10 Excellent

Michael, Chelmsford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay at this hotel the is walking distance from city centre and almost hidden along the riverbank. We use Orleans as a stop off point every year on the way to Dordogne to enjoy the restaurants and bars and usually stay at the Mercure, which was under renovation when we booked This was an alternative choice but very pleased and surprised with the whole experience. Large secure car park to rear, clean, comfortable room and nice atmosphere a strong contender for future stays and the staff were all very friendly and helpful Definitely recommended
Stayed 1 night in Sep 2022
Response from Carine on Oct 5, 2022
Dear Michael, THank you for your cheerful feedback! We are pleased to see that you enjoy your stay with us. We will be happy to welcome you again in our Escale Oceania Orleans! Faithfully,

6/10 Okay

Verified traveler

Liked: Cleanliness
The room was very small but clean. Breakfast was ok but small croissants, pain de Chocolat, plates etc. Reception wasn't very efficient.
Stayed 1 night in Sep 2022
Response from Carine on Oct 5, 2022
Dear Anonymous, Thank you for sharing your feedback. We are surprised by your comment about the reception as our team do their best to help the customers. May be you could explain about the lack of efficiency of the team so we can improve our service. We hope we can welcome you again in our Escale Oceania Orleans so we can prove you the quality of our services. Best regards,

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel on the banks of the Loire, and a pleasant 10 minute walk away along the river to the old town. The staff are friendly and incredibly helpful. One of the Manageress's even helped us sort out a problem with our car in her own time by driving with us to a local garage and translating for us.
Stayed 1 night in Jul 2022
Response from Antoni on Aug 6, 2022
Dear Ray, Thank you very much on behalf of all the staff for your heartwarming and positive review! We are extremely delighted to read how much you enjoyed staying with us and particularly the location and friendliness of our staff. We are always very available and attentive to our guest in order to be as helpful as we can. We hope to have the pleasure of welcoming you again soon! Best regards, Antoni

10/10 Excellent

A

Stayed 1 night in Jul 2022
Response from Carine on Jul 7, 2022
Cher A, Nous vous remercions d'avoir partagé votre avis! Au plaisir de vous accueillir une prochaine fois! Cordialement,

8/10 Good

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is it a common error?
One thing I will get off my chest. On arrival an error was made when guaranteeing my credit card. 100 Euro's was taken then paid back to my card. The exchange rate for both processes were dramatically different and in the transactions I lost £5 paid to the hotel. I don't know if this is a common "error". As for the stay, the hotel is well situated close to the town centre. Breakfast was very nice and well presented. Loved our stay with exception of the comment above
Stayed 3 nights in May 2022
Response from Antoni on Jun 11, 2022
Dear Sandy, First of all we thank you for choosing Oceania Hotels for your stay in Orleans. It is a real pleasure for the entire team to see that you enjoyed your stay and enjoyed our breakfast buffet. Concerning the pre-authorization we did on your card it is not an error which means that it is a temporary hold on a customer’s credit card that typically lasts around 5 days, or until the post-authorization (or “settlement”) comes through. it is a common practice in certain hotels in France and certain foreign banks could charge a fee when we do a pre-authorization. Banks in France does not charge for this. Hoping that these few words helped clarifying this misunderstanding, we will be delighted to welcome you on your next trip thru our city. Kind Regards Antoni

10/10 Excellent

Jeremy

Stayed 1 night in May 2022
Response from Marina on Jun 9, 2022
Bonjour Jeremy, Nous vous remercions d'avoir pris le temps et de donner votre impression suite à votre séjour chez Hôtel Escale Oceania d'Orléans***. Nous sommes ravis de savoir que votre séjour vous ait plu parmi nous. Au plaisir de vous recevoir lors de votre prochain séjour dans notre établissement. Bien cordialement, Marina, La réception

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic old building. Nicely renovated.
Stayed 2 nights in May 2022
Response from Antoni on Jun 11, 2022
Dear Donald, We're delighted to see that you we're charmed by historic old building. Thank you for taking of your time and leaving us a review. We hope we will welcome soon again. Best regards Antoni

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good, convenient hotel. Pity staff were unable to supply even a peanut or a crisp with a cup of tea. One of the party had no hot water.
Stayed 1 night in May 2022
Response from Antoni on May 29, 2022
Thank you for taking the time to leave us a feedback on your stay, we take your remark into account and we will do our best to provide quality service to our customers. Kind regards Antoni

10/10 Excellent

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming hotel with car parking. Room although small was comfortable. Walking distance to centre
Stayed 1 night in May 2022
Response from Antoni on May 29, 2022
Dear Francis, Thank you for choosing our hotel. It is a pleasure to see that you enjoyed your stay with us all tho the room the was small you felt comfortable. Hope that we will welcome you soon. Best regards Antoni

10/10 Excellent

Eleanor

Stayed 1 night in Apr 2022
Response from Marina on Jun 9, 2022
Bonjour Eleanor, Nous vous remercions d'avoir pris le temps et de donner votre impression suite à votre séjour chez Hôtel Escale Oceania d'Orléans***. Nous sommes ravis de savoir que votre séjour vous ait plu parmi nous. Au plaisir de vous recevoir lors de votre prochain séjour dans notre établissement. Bien cordialement, Marina, La réception

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Carine on Oct 14, 2021
Cher Simon, Nous vous remercions d'avoir partagé votre expérience parmi nous. Nous espérons vous revoir prochainement à l'Escale Oceania Orleans !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Orleans
Well positioned and good breakfast.
Stayed 1 night in Sep 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River location
Excellent hotel on the bank of the River Loire. Short walk into the centre of Orleans. Used this hotel several times as a stop over on longer trips. Very secure parking with friendly and helpful staff
Stayed 1 night in Aug 2021

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and great staff
Great hotel close to the city centre and across the road from the Loire
Stayed 1 night in Sep 2021
Response from Carine on Oct 14, 2021
Dear Paul, Thank you for sharing your experience with us. We are pleased to see that you enjoyed your stay at Orleans. Do not hesitate to try other experiences with the hotels of our group Oceania Hotels.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, well-located and great for the price
Nice hotel, very conveniently located for a trip north or south. In our case we were returning from Spain to the UK and it was a we placed stop, only a few mins from the Autoroute and well located for the restaurants of central Orleans. Nicely equipped hotel, small-ish rooms, but good quality. Mattress and Pillows good. Friendly staff
Stayed 1 night in Aug 2021
Response from carine on Oct 14, 2021
Dear Steven, thank you for sharing your feedback with us ! We hope to see again at the Escale Oceania Orleans.

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Good location, great room, kind staff, good breakfast. Felt very secure about the clean and safe for Covid as well.
Stayed 1 night in Aug 2021

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and quiet rooms.
Very accommodating staff made our stay a delight. Free, secure parking is a welcome bonus. Chose riverside rooms for the great view but our room overlooking the parking area meant that we had absolute peace and quiet for two nights. The property is clean and cared-for and is a short walk to town. Overall, this is a great choice for Orléans.
Stayed 2 nights in Mar 2021
Response from Carine on Apr 5, 2021
Dear Scott, Thank you for sharing your feedback. We are pleased to see that you enjoyed your stay among us. We hope to see you soon during your next stay at Orleans. Best regards,

10/10 Excellent

joye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Carine on Jan 17, 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CliveandJudy, Chester uk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy complying with covid 19 guidelines
Stayed 1 night in Aug 2020
Response from Carine on Sep 19, 2020
We are happy to know that you found our check-in process easy. We hope that you enjoyed your stay at our hotel and at Orleans. We will be happy to welcoming you during another stay.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Disappointing
Very disappointed with my stay, won't do it again.
Stayed 3 nights in Aug 2020
Response from Carine on Sep 19, 2020
Hello, Thank you for sharing your feeling about your stay. Please, do not hesitate to share with us what displeased you so we can understand what was wrong and improve our service.

8/10 Good

P M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Zak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stop over
A great place for a stop over on our way back to the UK, secure parking, great location to explore the beautiful city. Hotel was clean and had everything the family needed.
Stayed 2 nights in Aug 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel clean and friendly
Stayed 1 night in Mar 2020
Response from Nadia on Apr 8, 2020
Many thanks Thomas, see you after the covid 19 crisis for another journey in Orleans, on the edge of the river Loire. Best regards

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Good hotel. clean and comfy. ace location
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and new property, great location with parking on site.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice hotel but should have air con working
Nice hotel, clean but room was boiling hot. I called reception asking them why the air con wasn’t working and they said they don’t have air con only to later find a review saying the rooms were air conditioned and it being listed as an amenity on hotels.com
Stayed 2 nights in Oct 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinarily helpful staff
Well done. Very helpful and welcoming staff at check-in. Located a decent nearby restaurant for us to eat a superb fish and seafood dinner, and also to prepare our bar meal on the previous evening. Great to have convenient parking only a short walk from the town centre. Excellent breakfast choices and good coffee. Room was comfortable, and good value immediately opposite La Loire. Would definitely stay again if in the area.
Stayed 2 nights in Oct 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, warm welcome and cute city!
Amazing stay. Staff really nice. Barbara received us and gave us a map and lots of tips to places do have dinner. Breakfast complete and honest for 12 euros. Highly recommend the stay there!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking, river views, short walk to center
Great parking in the back of the hotel, view of the river from our room, breakfast that started early which fit our travel schedule well, and multi lingual staff that were very helpful. The hotel is about a 10 minute walk from the center of everything you might need in terms of food and shopping, and the walk along the river is lovely during the day, and felt safe coming back at night.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the road and the free parking spaces
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great value for money.
Lovely hotel with very helpful and friendly staff. Within walking distance from the old town. Great value for money and I would certainly recommend.
Stayed 1 night in Aug 2019