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Reviews of Best Western Orlando Gateway Hotel

2.5 out of 5
Best Western Orlando Gateway Hotel
7299 Universal Blvd, Orlando, FL

Reviews

7.8

Good

Rating 10 - Excellent. 997 out of 2303 reviews" "
Rating 8 - Good. 546 out of 2303 reviews" "
Rating 6 - Okay. 311 out of 2303 reviews" "
Rating 4 - Poor. 204 out of 2303 reviews" "
Rating 2 - Terrible. 245 out of 2303 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Demetria

Liked: Cleanliness, staff & service, amenities
Easy check in, easy parking. Room needed a little work (paint on door not matching, closet door looked like it was missing one of the sliders), smelled musty, otherwise clean and comfortable bed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Fahd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog
Stayed 1 night in May 2024

8/10 Good

Holanda

Liked: Cleanliness, staff & service
Nice customer service/staff. Excellent location. Ice machine was not working
Stayed 3 nights in Apr 2024

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Multiple roaches in room and in bathroom toilet would only flush if you kept you hand down on the handle. Funny thing is I’ve stayed at this hotel multiple times over the years and they even upgraded the entire hotel. Was disappointed this time and will consider other venues in the future.
Stayed 2 nights in May 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi Robert,Thank you for taking your time to provide us with feedback regarding your most recent stay with us. We regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.

6/10 Okay

Rosette

Liked: Cleanliness, staff & service, property conditions & facilities
Place is clean and very comfortable, staff is friendly.
Stayed 2 nights in May 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi Rosette,Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

2/10 Terrible

Tyler

I paid for this reservation through Expedia prior to midnight had confirmation number was trying to help a friend who was stranded in Orlando after securing the room. I said an Uber to pick him up and take him to the hotel. He arrives shortly after midnight at which time the hotel refused the booking and stated that the room is no longer available. Nor was there another room available My friend ended up sleeping on the street I had informed the hotel prior to making this booking through Expedia and was told to follow this process Have to be returned
Stayed 1 night in Apr 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi Tyler,We want you to know that the comments of our guests are taken seriously. A review of our concerns log does not indicate any abnormalities resembling what you have described. Please, feel free to contact a member of our management team should you desire to provide a clearer understanding so that we can improve.Thanks again and safe travels.Best Regards.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi Jennifer,Thank you for the positive feedback! We appreciate your support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

ANDERSON

Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was not clean at all. A lot of noises
Stayed 2 nights in May 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi AndThank you for taking your time to provide us with feedback regarding your most recent stay with us. We regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.erson,

10/10 Excellent

Luz

Liked: Amenities
Everything was clean
Stayed 1 night in Apr 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi Luz,Thank you for the positive feedback and the 5 out of 5 review! We appreciate your support, and we look forward to hosting your next trip to the Orlando area. Best Regards.

8/10 Good

Claudia

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western on May 17, 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Jesus m

Liked: Cleanliness, staff & service, property conditions & facilities
Cayado
Stayed 3 nights in May 2024
Response from Best Western on May 17, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Ollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Best Western on May 17, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 2 nights in Apr 2024
Response from Best Western on May 12, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Maquino, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot to be at
Stayed 2 nights in May 2024
Response from Best Western on May 12, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Troy

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Best Western on May 11, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked my stay and very convenient
Stayed 2 nights in May 2024
Response from Best Western on May 10, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Apr 2024
Response from Best Western on May 10, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Best Western on May 10, 2024
Thank you for your feedback. Please, accept our apologies for any short-comings you encountered during your stay with us.We hope to welcome you back during your next visit to Orlando.Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Lídia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, super friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Best Western on May 10, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Wesner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in May 2024
Response from Best Western on May 10, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Norberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing.
Stayed 1 night in May 2024
Response from Best Western on May 10, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Norberto

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carol, Rachael and Evelyn from front desk were amazing....very proffesional attentive.....Ill be back for sure
Stayed 2 nights in May 2024
Response from Best Western on May 4, 2024
Thanks for scoring us a perfect 5 for location and staff. We appreciate the compliments. We look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel Management Team

10/10 Excellent

JAMES E.

Business traveler
Liked: Amenities, property conditions & facilities
John the Sunday manager was beyond helpful. I am so grateful for his support and help.
Stayed 3 nights in Apr 2024
Response from Best Western on May 3, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

Don't Underestimate

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Best Western on May 3, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Steven, Westbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel close to Universal.
Stayed 4 nights in Apr 2024
Response from Best Western on May 3, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

Helya

Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on May 21, 2024
Hi Helya,Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

10/10 Excellent

Moradi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful
Stayed 4 nights in Apr 2024
Response from Best Western on May 3, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Stacy

Traveled with family
Liked: Cleanliness, staff & service
Power was out for over 7 hours our first evening. The sink drained extremely slow. The exhaust fan was noisy and only worked half the time. You had to run the shower water for 5-10 minutes to get it hot or you took a cold shower.
Stayed 4 nights in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Bobby

Traveled with family
Location is convenient but the property is a little dirty
Stayed 1 night in Apr 2024
Response from Best Western on May 17, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Vanessa

Traveled with group, Traveled with partner
Liked: Staff & service
Nice hotel the staff was very helpful and friendly. Location was perfect would stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

WESLEY, MARLBOROUGH

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place safe and convenient
Stayed 3 nights in Mar 2024
Response from Best Western on Apr 29, 2024
Thank you for the positive feedback and the 5 out of 5. We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

Smaillky

Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

H

Disliked: Staff & service, amenities
I have bad experience with their service during the whole building power outage. I checked-in around at 6:30pm. at about 7:00pm, power suddenly shots down, the inside of room very dark and muggy. we can't find front deck service. and no any of hotel employee comes to floor to direction how to stay in safety. I stay room up to two hour with no dinner, no drink. I started headache. finally I took stairs to out of the building. I walked down the street several round until saw the building has lights back. the time was about at 11:00 pm. totally the power outage about 4hour during night. funny thing that I sent text message to costumer service number to ask if they have back up generator when the event happened, they answer me at 8:30am next day, they said they do not have back up generator.
Stayed 2 nights in Apr 2024
Response from Best Western on Apr 29, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Luis

Liked: Cleanliness
Good for the price
Stayed 1 night in Apr 2024
Response from Best Western on Apr 29, 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Shanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western on May 10, 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Marcia

Stayed 1 night in Apr 2024
Response from Best Western on May 18, 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Ramon, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everything can’t complain
Stayed 7 nights in Jan 2024

6/10 Okay

Michelle, Orleans

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Best Western on Apr 26, 2024
Thank you for your feedback. Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. We hope to welcome you back during your next visit to Orlando.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities
Luciana serve us very well!
Stayed 3 nights in Apr 2024
Response from Best Western on Apr 25, 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Stefanie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Orlando Gateway Hotel on Apr 26, 2024
Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

2/10 Terrible

Vijay

Traveled with family and small children
Disliked: Staff & service
Nothing
Stayed 1 night in Apr 2024
Response from Best Western on Apr 25, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Chim

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room.
Stayed 1 night in Apr 2024
Response from Best Western on Apr 25, 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western on Apr 30, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Dee

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room had big Roaches running so bad I had to move to the 7th floor and I'm handycap it made I difficult for me to walk that far to get in and out of the building and I was only given 15 dollars I think so I was supposed to stay 2 more days but I decided to stay at a different hotel and I didn't want to do that because Iove the area of this hotel but I hate 😡 Roaches
Stayed 3 nights in Apr 2024
Response from Best Western on Apr 24, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Atlas

Stayed 1 night in Apr 2024
Response from Best Western on Apr 24, 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Haydee

Disliked: Cleanliness, staff & service, property conditions & facilities
Lights went off for hours
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on Apr 23, 2024
Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

10/10 Excellent

Paulo, Fort Myers

Stayed 2 nights in Apr 2024
Response from Best Western on May 12, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Best Western on Apr 24, 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Sheena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Apr 2024
Response from Best Western Orlando Gateway Hotel on Apr 23, 2024
While we appreciate the nice comments about our staff and our Location, we regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.

8/10 Good

Dallymar

Traveled with family
Liked: Staff & service
My room has small animals and in the two night that I stay, the housekeeping never do the room.
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on Apr 23, 2024
While we appreciate the nice comments about our staff and our Location, we regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.