ACO Bella Vida Resort 5 Bedroom Vacation Home with Pool (1870) | Living room | TV
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Reviews of Bella Vida Resort

3.5 out of 5
Bella Vida Resort
1172 Marcello Blvd, Kissimmee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 27 out of 73 reviews" "
Rating 8 - Good. 19 out of 73 reviews" "
Rating 6 - Okay. 7 out of 73 reviews" "
Rating 4 - Poor. 8 out of 73 reviews" "
Rating 2 - Terrible. 12 out of 73 reviews" "

7.6/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean. Nice and quiet area. Comfortable living accommodations
Stayed 7 nights in Oct 2023
Response from Ronald on Oct 22, 2023
Dear Chane,Thank you so much for taking the time to share your feedback about your recent stay at our vacation home. We're thrilled to hear that you found the place to be very clean and enjoyed the quiet area. It's always a pleasure to offer comfortable accommodations to our guests.We appreciate your kind words and hope to welcome you back for another stay in the future. If there's anything you need or any questions you have, please don't hesitate to reach out.Best regards,Ronald

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing and perfect for our vacation!
Stayed 5 nights in Oct 2023
Response from Ronald on Oct 14, 2023
Hello Chloe,We're so happy to hear that you found our vacation home amazing and perfect for your getaway! It's always great to know that our guests are having a fantastic time. We appreciate your feedback and would love to welcome you back for another memorable stay in the future.Best regards,Ronald ACO Vacation Homes

8/10 Good

Sean L., Washington DC

Liked: Cleanliness
Great stay!
The house was great. We would definitely stay here again. The minor issues we had we reached out to Management and they were fixed. We only wish the spa and pool temperature was hotter. The house was clean smelled fresh the only issues we had was the spiderwebs in the ceilings. It wasn’t worth calling Management for, however the cleaning staff should pay more attention to those details. We also wish the screens around the pool we’re fixed because the frogs and lizards continued to come in. We know this is part of nature however if the screen was fixed they wouldn’t have came in as much but again we felt as though this wasn’t something to reach out to Management about. We would definitely stay at this house again and we had an a great time!
Stayed 4 nights in Jun 2021

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, room comfort
Family vacation
This was a family vacation to orlando theme parks. We enjoyed staying at this house but a few things could had been better for example we were really looking forward to the house pool but it was dirty. Also the room with the bunk bed was uncomfortable to sleep in because it didn’t have a mattress.
Stayed 5 nights in Jun 2021
Response from Ronald on Jul 14, 2021
It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 Good

Vu

Traveled with family
Liked: Cleanliness
Great place. Their was no hot water. Bad communication.
Stayed 3 nights in Mar 2021

10/10 Excellent

chasity

Traveled with family
Liked: Cleanliness, room comfort
LIT
Beautiful place me and my family enjoyed ourselves. We couldn’t find the trash cans so we put everything in trash bags and piled them up! My kids loved the pool I wish we could’ve made it to the clubhouse but overall very lovely!
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
The ceiling was in poor condition as I looked at it the moment I walked in the door.
Stayed 2 nights in Oct 2020

2/10 Terrible

Andrea

Traveled with family
Very disappointed
For me to pay almost $800 I was very disappointed. I arrived Friday May 22 and left May 25, the first day I arrived the house seemed very beautiful but as the stay went on I got more disappointed. Saturday the next morning I woke up everything in the refrigerator was bad b due to the refrigerator not working so I tried to call the number given to me so it could get fixed, also to tell them some of the other problems we were having, as well as letting them know so I don’t get charged,WHICH I DID ANYWAY.While being on the phone with them I got hung up on 3 times and then when I finally got ahold of someone the power I’m the house goes out. I let them also know that issue, I was told help would come. That day no one showed up but Sunday someone did. He told us the refrigerator was broken and I also asked him to turned off the heat in the pool because it’s very uncomfortable we can’t swim in it, come to find out the pool was set at 100 degrees that’s why we couldn’t enjoy the pool. So I got the house until Monday and we couldn’t enjoy he pool until Sunday night.
Stayed 3 nights in May 2020

10/10 Excellent

Silvia

Traveled with family
Liked: Cleanliness, room comfort
It was a great experience. My kids really enjoyed the pool. Th house was very nice and clean. The stores, restaurants were near by.
Stayed 3 nights in Mar 2020
Response from Ronald on Mar 26, 2020
Hello It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

8/10 Good

Verified traveler

Stayed 2 nights in Mar 2020
Response from Ronald on Mar 26, 2020
Hello It was a pleasure to host you and your family, we value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Kind Regards; ACO Vacation Homes Team.

4/10 Poor

Jamar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away
Horrible Horrible Horrible! The resort itself looks nice on paper, but wow we’re we disappointed! Garbage around the front entrance! Gnats/bugs swarming around the front door! Water on the kitchen floor due to a leak from the ceiling caused by water leaking from the A/C vents on the second floor! A/C went out on 1st night! Upstairs carpet drenched with water from A/C vent! Dirty pool! Nail holes in the wall! 1 stopped up toilet! Now the pool was cleaned on day 2! Someone also went in and turn the A/C unit completely off to let it “defrost” while we were out! They didn’t turn it back on so it was extremely hot when we got back to the rental! Imagine that after a long hot day at Disney! I had to complain several times about the soaked area of carpet on the second floor! Someone came in on day number 4 while we were out and plugged up a dehumidifier and a couple of fans! Problem is when returned later that night everything was still hooked up, and running! Loud, large items in the middle of the hallway that I had to disconnect, and move out of the way! On day five we heard “from our bed” the worker/workers “without notice” gathering their equipment from the hallway! They happily let themselves in, and out without notice! That was our first and last time staying there!
Stayed 8 nights in Jul 2019
Response from ACO on Jul 31, 2019
Thank you for bringing this to our attention. We apologize for the experience you've had at the property.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from ACO on Jun 27, 2019
Thank you! We look forward to seeing you again.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 3 nights in May 2019
Response from ACO on Jun 27, 2019
We are working everyday to improve customer experience.

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Everything was nice. We had some problems with the plumbing but we resolved these issues ourselves. Maintenance came into fix an issue which we never called about the day before we were leaving.
Stayed 7 nights in May 2019
Response from Leo on May 21, 2019
Hello Christina, thanks for sharing your experience with us. We really appreciate it.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area nice quite beautiful we really enjoyed ourselves
Stayed 3 nights in Apr 2019
Response from Leo on Apr 30, 2019
Wohoo! Thanks for your amazing review.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is beautiful. Parking is not a problem. Security 24/7, but the property had damages that I had to go constantly take pictures of to send to ACO through email. The air conditioners was set at 73 degrees & it couldn’t be lowered. I would spend the day out & when we would get back, we wanted to have a good nights rest. Instead we had to get up to shower so that we could cook off because it was too hot. The rug upstairs was soaked when we arrived & it never dried. There was a leak in the kitchen ceiling & the toilet in the main bathroom wasn’t working right. If the toilet paper finishes will you are there, you must go purchase some because there is only the one roll in the bathrooms. I was looking for a getaway to be free of stress, but instead I was stressing about all the things that weren’t working or already broken when I got there. ACO really need to inspect the homes before renting it out. I felt very uncomfortable.
Stayed 5 nights in Apr 2019
Response from Leo on May 1, 2019
Thanks for sharing your feedback, if you can please send us an email because this feedback came out as anonymous and we can't submit an investigation. Thanks once gain.

6/10 Okay

Verified traveler

Stayed 6 nights in Mar 2019
Response from Leo on Apr 1, 2019
Thanks for your feedback.

4/10 Poor

Verified traveler

Stayed 6 nights in Mar 2019
Response from Leo on Apr 1, 2019
Thanks for your feedback.

4/10 Poor

William

Disliked: Cleanliness, staff & service
Place was dirty spent first night cleaning. Paid to have pool heated that did not happen. Wifi did not work our whole stay. Called ACO multiple times issues never resolved
Stayed 6 nights in Feb 2019
Response from Leo on Feb 26, 2019
Hello William, We apologize for this inconvenience. Thanks for letting us know

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO. Just no. Disgusting dirty. Unsafe
Terrible. Place was gross. When we showed up we noticed the entire house/carpet was covered in stains so we checked the bedding. Looked like bodily fluids stains in every comforter/ sheet. Some pubic hairs. Giant booger pasted on the wall. Two bedrooms the electricity kept turning off. Worst part was somebody came into the house while we were out. We weren’t notified or anything. We came home to find a ladder in the middle of the living room, just frightening to think IF we left our teenage daughter home alone while we went out to get food or something. There was no explanation/ reason given why somebody obviously came in the house when we were gone. Hotels.com should take this property off their site. Rental company was impossible to get in touch with (we tried to contact about the cleanliness and somebody coming into the house) no reply. They make you pay the “cleaning” fee, though they obviously don’t clean it before or after you check in.
Stayed 4 nights in Sep 2018

10/10 Excellent

NATHANIEL

Fantastic accommodations
Stayed 4 nights in Aug 2018

8/10 Good

Rosibel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Stayed 5 nights in Jul 2018

10/10 Excellent

HERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aco Bella Vida resort
Where can I begin? Well let’s just say my husband and I spent our weekend killing roaches. The place wasn’t clean and the office will charge you 200$ for a cleaning fee. NEVER AGAIN!!!!!!!
Stayed 2 nights in Feb 2018

2/10 Terrible

angel, pensilvania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This place was disgusting , human hair all over the place, on the bed ,pillows bathroom. We contacted them and after we explained the situation they sent a cleaning crew, however it took for ever for them to arrive. The most interesting part is that they charged us for a cleaning fee after we completed the reservation and we couldn't cancel it. After their apology they said that they were going to refund cleaning fee, but until this point which it has being longer than a month, they kept my money.
Stayed 2 nights in Dec 2017

10/10 Excellent

Yelitza , Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place and in a beautiful area.
Had a great experience. Rental claimed to be closer to the parks but the rental was not as close as they claimed.
Stayed 2 nights in Jan 2018

2/10 Terrible

Kandi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service and hidden fees
There are additional fees that come with this rental, which weren't specified on Expedia. This part really made me frustrated, because I had already paid and there was still a service/cleaning fee that was not disclosed to me until a MONTH after I had made reservations. By this time, even if I were to cancel the reservation, I would not get the full amount of refund back. Not only this, but they required me to send in pictures of my ID and credit card (front and back), which I found very shady. I did not like this at all, but they refused to send additional information regarding the check-in process if these documents were not sent in. And to top everything off, I was told that I would receive check-in details the day before checking in, but that did not happen. On the day that I was supposed to check-in, I sent an email to them stating that I had not received any information regarding check-in to the rental house, and since I had paid for that day I should be given the information, and the response I had gotten was that I needed to sent pictures of my credit card (which I had already sent and had been confirmed by the reservation person that everything was in). So I quickly took pictures of my card and sent it to them, and then I got the information I need. And, just an FYI, this all happened while I was boarding my plane to Orlando.
Stayed 6 nights in Dec 2017

6/10 Okay

Dontrell, Kissimmee FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The room was not cleaned properly. They made me pay a fee of $195.00 for cleaning fee and taxes. Which i did agree on but, come to find out the room wasn’t cleaned properly to begin with. There were dirty underwear underneath bed. Also, on sheets in another. On top of that when i asked for my fee to refunded they stated no because the grill was dirty. Not to mention we “never” used a grill. That goes to show there was another thing that wasn’t clean. You’ve tried to find everything in their power to not refund me. But, it will not be the end of it. Just be cautious when booking with this company.
Stayed 2 nights in Dec 2017

6/10 Okay

Megan

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveler

Disliked: Staff & service
Okay experience
Took them a long time to process and respond to emails. Fee is rediculous. One of the beds was already broken. Communication was poor. A lot of extra charges that are absolutely rediculous. Overall would not recommend this to friends or family.
Stayed 2 nights in Dec 2017

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2017

2/10 Terrible

Temekka F.

Scammers and a rip off
The house it's self is nice but the company is a rip off and their customer service is the worst.
Stayed 2 nights in Nov 2017

4/10 Poor

sarah williford

Liked: Cleanliness, room comfort
Disliked: Staff & service
extortion
I did not spent much time in the room but I have been charged for many things. I was promised I was paid in full when I was clearly not. then I was charged an additional $22 outside of the $230 cleaning charge die to "stained" towels. we did nothing to cause towels to be stained nor did we spend hardly any time at the house at all. I will NEVER use this company again!!
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
not Worth staying at you pay more then they say.
They over charge you. If you want to have heater in the pool they charge, you want to use the bbq grill they charge, you pay a fee for a house cleaner but they expect you to throw out the trash and more so what does the cleaner do? They charge a fee of $180 not reasonable. The staff horrible. Stella, was just so rude and has no professional manners on how to handle any customer. She told me that even if a hurricane would come you can’t cancel because they will charge you the stay. Absolutely horrible service.. they didn’t give me the code to enter until 3 hours before arrival time and lied saying they sent it twice. Hidden fees watch out for them.
Stayed 2 nights in Oct 2017

2/10 Terrible

Julio, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
We had to evacuate due to Hurricane Irma. Price was reasonable btwn 3 families. Booked late the night prior to check in. On our way, we still had yet to receive instructions to our room bc we still had not receive their "terms of use" contract together w/ their "discretionary", cleaning fee (ranging from $140-$170) without it, you cannot access the house. Finally charged $192 (w/tax) for a cleaning fee (they clean after you leave). Emailed and called to let them know we did not agree to their extraneous terms; they would not refund the amount paid to expedia, bc we only have a window to cancel 6-7 days prior (we booked the night before) with ACO. Delia and other staff were very curt and rude on the phone. We walked on "egg shells" during the entire stay. You couldn't lower the a/c pass their allowed 70-74 degrees; upstairs was hot at night. You can't move any furniture around (ex. they had pool chairs and tables inside garage, we had to bring them out to sit outside, then bring them back inside garage). If toilets clogged for any reason, they pass the cost to you. No "excessive" garbage or they charge you. If you use grill, you have to clean or charged (back wall of grill was blackened/smoked). They ask you leave used towels inside washer. Yet, downstairs a/c vent LEAKED, coffee pot was mildewed, microwave handle was broken, hoops on bball game inside garage were broken, pots and pans were filthy black; the list goes on. Our entire family will never book with ACO again.
Stayed 2 nights in Sep 2017

2/10 Terrible

Marlene, houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer cervices.
I did not like the cervices and you pay for cleaning and you have to remove trash and place it in the cans and you have to wash dishes. The charges for cleaning and weavers are to mach.
Stayed 4 nights in Aug 2017

10/10 Excellent

Ramiro, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
I'll be honest, at first I didn't know what to expect staying here I was a bit nervous to say the least. Once we got there the place was clean and huge. I found a couple of items damaged and reported it. Cesar took care of us with the concerns and questions we had while at the house. The only bad thing, we were soooo comfortable that our vacation flew. thank you for everything.
Stayed 6 nights in Jun 2017

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome vacation home!!
Stayed 6 nights in Jun 2017

8/10 Good

Verified traveler

As soon as we entered the house was better than pictures !
I really had a different image of the house . When I entered it was really way better I want to thank you guys for everything . The rooms are really nice .thanky out again . I hope to come stay here again whenever I'm around the area .
Stayed 2 nights in May 2017

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never again!
The stay was great! The company Aco was horrible! I will never ever rent from them again! I paid over 400 for 4 days and a week before our trip which was my daughters birthday weekend Aco emailed me about a cleaning fee of 238.00 extra bucks which at that point I couldn't cancel and get my money back so I had no choice to pay the extra money which had to come out of the money we were going to use in the theme parks.the house was beautiful and clean the pool was alittle dirty but nothing so major. Other then that we enjoyed our stay
Hello Jennifer, We are sorry for the inconvenience. Unfortunately, due to expedia's system restrictions, we can't add the extra fee to the total paid to them. But this is clearly advertised under house info/rules. It shouldn't be a surprise! But we are glad you liked the house and enjoyed your stay!

8/10 Good

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
Bella vida resort is a nice place to stay - there is a community pool and jacuzzi and a gym And in our home nothing was missing- all dishes - coffee machine- toster oven - and full service refrigerator
Thank you for the feedback, Eli. We are happy to know you liked the house and enjoyed your stay. Welcome back any time!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very beautiful property in a gated community very clean and comfortable it super exceeded my expectations. Staff was also very friendly. will definitely be staying there again!!!
Response from ACO Vacation Homes on Apr 6, 2017
Thank you for the feedback. We're very happy to know you liked the house and enjoyed your stay. Welcome back any time!!!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for fun or business!
The townhouse we stayed in was BEYOND anything we ever expected. Everything was clean and the unit far exceeded the photos. The area is a little ways from downtown and the Universal area but pretty close to Disney. I look forward to staying there again soon!
Response from General Manager on Mar 9, 2017
We really appreciate your feedback, Alexander. We're are happy to know you liked the house and enjoyed your stay. Welcome back any time!

8/10 Good

Tara

Liked: Room comfort
Disliked: Staff & service
Beautiful, but service needs improved
The rental was beautiful and large. There were, however, fleas in the living room. I notified them and was told that the concern was relayed to maintenance (who never contacted me). Also, info is not relayed effectively to customers-Check in and out procedures, method for disposing of garbage.
Response from General Manager on Mar 9, 2017
Hi Tara, Thank you so much for the feedback. We are glad you liked the house. We sent the pest control company after your stay and they didn't found any infestation. Once again thank you for telling us know about your experience.

10/10 Excellent

dd, miami fl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice house close to the parks
Beautiful house , big. Close to the parks. Nice area.
Response from ACO Vacation Homes on Mar 10, 2018
Thank you for the feedback. We appreciate it a lot and we are very happy to know you enjoyed your Welcome back any time!

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect house
The house was very clean and my stay was amazing

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden fees
It's was a beautiful home with a decent location to Disney's parks and international drive. The gated neighborhood is peaceful and pleasing to the eye. The big negative is that hotels.com doesn't include the additional fee's that ACO charges, which kind of came as a surprise. The cleaning fee was expected but the non refundable, mandatory accidental insurance fee was note expected. It was very upsetting because it was a large additional price to the all ready pricy home. Another negative is that we. Couldn't adjust the a/c below 70 because we would get feed so instead we had to crack open a window luckily there was cool weather outside. Also if we wanted to have the pool heater turned on we needed to pay additional even though it was 40 degrees outside. A couple other thing that made us feel we where nickeled and dimd. Other than that honestly a beautiful home but beware of the unnecessary hidden fees.
Response from General Manager on Jan 9, 2017
Hi Jennifer, Thank you for the feedback, we really appreciate it. We understand your disappointment and that's why we are clear with our guests. All the fees not charged thru hotels.com are mentioned under the tab "arriving/leaving" prior to booking. The reason we ask our guests to keep temperature above 70F is to avoid the unit freezing and stop working. Thank you again for letting us know about your experience. We hope to have you and your family staying with us again in the near future.

10/10 Excellent

Ludmilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Response from General Manager on Dec 28, 2016
Thank you for the feedback. We're glad to know you had a great time!