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Reviews of Hampton Inn & Suites Olympia Lacey

2.5 out of 5
Hampton Inn & Suites Olympia Lacey
4301 Martin Way East, Olympia, WA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 816 out of 1002 reviews" "
Rating 8 - Good. 142 out of 1002 reviews" "
Rating 6 - Okay. 26 out of 1002 reviews" "
Rating 4 - Poor. 12 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and quit.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 27, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we provided you with a clean and quiet place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Isabel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for a work conference. The room was a king suite with refrigerator and microwave. It was large and clean and comfortable. The only thing that I would change about it is the TV. It's a long rectangular room with the bed on one end and the couch on the other. In the middle is a pretty large table. And the TV is on the facing the opposite wall, perpendicular to the bed. You can't really watch the TV while lying in bed. And, in fact, the TV faces the short end of the table. I realize that the way the room is set up doesn't easily lend itself to a better solution, but there has got to be something better. Even if it's hanging the TV from the wall on a bracket that allows it to be pulled out and angled toward the bed. Everything else about the stay was great. The people were friendly and super helpful. The bed was comfortable and the room was clean.
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 22, 2024
Thank you for taking time out of your day to leave us a 5 star review and constructive feedback regarding the TV placement. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 22, 2024
Thank you for taking time out of your day to leave us a 5 star review. We look forward to welcoming you back in the future!

10/10 Excellent

Anastasia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Right across the street from Safeway and restaurants.
Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 13, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we provided you with a comfortable and convenient place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Quality. Comfortable, friendly
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 8, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place like that swiming pool was warm. Very nice
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 7, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Angie, Spokane Valley

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly friendly and helpful! The property is completely fenced in and just such a delight for our dogs!
Stayed 3 nights in Apr 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 7, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind. Facility is kept spotless. Pool and hot tub was extremely clean, seemed new and in good shape. The breakfast was well supplied and stocked. I went during spring break with my three young children, and there was a ton of families with young kids there. It is very family friendly, but seemed to manage non kid/family visitors just as well. It is quiet, not a chaotic atmosphere. Front desk was always staffed, people available to help. Complimentary coffee/tea area and water area also available to guests is also very well maintained. Overall I was very happy with my stay. I can understand all the prior good reviews by others. This place is just a well managed, well staffed motel with accommodations that are kept very clean and in good repair.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 6, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Apr 22, 2024
Thank you for taking time out of your day to leave us a 5 star review. We look forward to welcoming you back in the future!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton inn was an excellent stay. Quiet and safe
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 29, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Margret I

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the water in the bathtub could be started before it came from the shower head. I could start the shower water after it got warm. Even though the hotel is on a main road our room was quite. There were great restaurants within easy walking distance and there was a Hobby Lobby near as well. It was also easy to get to I5 highway from the hotel. The staff was friendly and could answer multiple questions. They were also willing to chat when they had time. Very friendly group!
Stayed 5 nights in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 29, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with a friendly and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Ted

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. 😊
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites on Mar 27, 2024
Thank you for staying with us and taking the time to give us a five-star review! We are excited to see you were happy during your stay!

10/10 Excellent

Amiee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time that I’ve stayed at Hampton suites Inn. Front desk was warm and inviting and the rooms were spacious. I will definitely come back!
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 26, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with an inviting and comfortable place to stay. We look forward to welcoming you back in the future!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, comfortable, and quiet stay.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 24, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to provide you with a clean and comfortable place to stay. We look forward to welcoming you back in the future!

4/10 Poor

Juan

Traveled with family
Disliked: Staff & service
I called the front desk late at night and told them about the noise directly above me. And it continued all night long and I didn't sleep at all. In the morning again I told the front desk and all she said was have a great day. Would not recommend this place
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 18, 2024
Thank you for taking the time to leave us feedback. Your happiness and quality of your experience are very important to us. We strive for 100% happiness at our property and we are sorry to read we have fallen short during your stay with us. We would like to hear from you on how we could have made your stay better or what things we can improve on to make your next stay more enjoyable. Although we do not fall short very often, we do take it very seriously and aim to improve by hearing your concerns. Please feel free to reach out, as we would be happy to hear from you.

10/10 Excellent

Kailea

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and Jeff(maintenance) were amazing during our two night stay. Thank you for loving on my dog :) However if you are going to book this hotel, call them directly DO NOT BOOK THROUGH EXPEDIA. Due to them my check in procress was not smooth however the front desk handled it SO well and I didn't even have to mention it was my birthday to have her make it right. I will book my stay with them for future tournaments. Expedia, get your customer service trained up 0 stars for you.
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 16, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to make your stay enjoyable, even with the rocky start. We look forward to welcoming you back in the future!

10/10 Excellent

Amber Janine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Asaka at the front desk on nights really took good care of us for three nights in a row! I also loved the ladies who greeted us each day with a warm “good morning, enjoy breakfast” and made sure we were happy with our meal.
Stayed 3 nights in Mar 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 15, 2024
Thank you for taking time out of your day to leave us a 5 star review! We value your feedback and always appreciate when guests notice our Hampton spirit; I will certainly share this with Akasha and our breakfast staff. Thank you again for being our guest. We look forward to the next time your travels bring you back to Olympia!

4/10 Poor

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The staff was unpleasant
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Olympia/Lacey on Mar 9, 2024
Dear Essence, At Hampton Inn & Suites, it is our goal that every guest has a great experience, and unfortunately, we have fallen short during your stay. We would like to offer you our sincerest apologies, and let you know we have talked with all employees who had shifts during your stay. In our meeting we went over the importance of a customer service mindset, as well as a friendly and respectful demeanor. I have confidence our team will improve from your feedback, and we hope the next time your travels bring you to Olympia, you will give us another chance.Respectfully, Hampton Inn & Suites Olympia/Lacey

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites on Mar 4, 2024
Thank you for giving us a five-star review! We are excited to see you were happy during your stay, and we hope to see you again soon!

10/10 Excellent

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean. Friendly staff. Close of highway. Easy to get to restaruants and stores etc
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Olympia/Lacey on Mar 12, 2024
Thank you for your wonderful kind words about our hotel and our staff. We cannot wait to welcome you back!

6/10 Okay

Mio

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We chose this hotel specifically for the pool, but the pool heater was broken so the water was too cold to swim. Also, the TV remote did not work. The staff were friendly and helpful.
Response from Guest Services on Feb 27, 2024
Dear Guest,We are truly sorry for your experience in our pool.It is our goal that every guest has a great experience during their stay, and unfortunately, we have fallen short. We would like to offer you our sincerest apologies for the inconvenience. The pool had an unexpected maintenance issue, but the parts to fix it are on the way.We also wanted to let you know that we have talked to our housekeeping supervisors and are coming up with a plan to make sure all TV remotes work properly.Thank you for your time and we hope you will choose to stay with us the next time your travels bring you to Olympia.Respectfully,Hampton Inn & Suites Olympia/Lacey

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites on Feb 27, 2024
Thank you for giving us a positive review! We hope to see you again soon!

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was gracious and prompt. I have two kids and they made it convenient to find eating options with suggestions. The room itself was big enough to accommodate us all let alone the cleanliness. I appreciate our stay here and the staff. Thank you
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites on Feb 22, 2024
Thank you for your wonderful kind words about our hotel and our staff. We are thrilled to be your hotel of choice while staying in Olympia. We cannot wait to welcome you back!

6/10 Okay

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Arrived a little early but room was not ready was given a non adjoining room which was ok until my room door got stuck and had get moved rooms. Then my sweater got lost in the move of rooms. Staff was awesome, amenities were great but i really hope the sweater is found.
Stayed 1 night in Feb 2024
Response from Vera front desk Supervisor on Feb 21, 2024
Good afternoon, thank you for your review. We hope we will be able to welcome you back the next time your travel brings you to the Olympia area Please contact us directly in regard to your sweater so that we can better assist you. Thank you and have a wonderful day!

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is Amazing
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites on Feb 22, 2024
Thank you for giving us a five star review! We hope to see you again soon!

8/10 Good

Amanda, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites on Feb 22, 2024
Thank you for giving us a positive review! We hope to see you again soon!

10/10 Excellent

Joanne

Stayed 2 nights in Feb 2024
Response from Hampton Inn & Suites Olympia Lacey on Mar 22, 2024
Thank you for taking time out of your day to leave us a 5 star review. We're so happy to hear that we were able to make your stay enjoyable. We look forward to welcoming you back in the future!

10/10 Excellent

Jamie

This hotel was exceptionally clean and well appointed. We were very happy with our stay
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites on Feb 7, 2024
Thank you for staying with us and taking the time to give us a five-star review! We are excited to see you were happy during your stay. We hope to see you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1-night stay
Here for 1 night while in town for a soccer game. Hotel was clean, breakfast was good, and hotel staff was very friendly and welcoming.
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 23, 2024
Thank you for your wonderful review! I am happy you enjoyed our breakfast choices! We look forward to welcoming you back.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicole was friendly and cheerful at the front desk. The room was clean and quiet.
Stayed 1 night in Jan 2024
Response from Vera front desk Supervisor on Jan 21, 2024
Thank you for responding to our survey. We all strive for excellence in guest service and Nicole will be so happy to hear you recognized her by name! Thank you so much for that. I will share your review with our entire staff.

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean property. Very helpful and friendly staff.
Stayed 1 night in Jan 2024
Response from Vera front desk Supervisor on Jan 21, 2024
Thank you for staying with us and taking the time to give us a five star review! We are excited to see you were happy during your stay.

10/10 Excellent

Jonah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in process was quick and easy, even though I don’t remember the name of the lady at the front desk that helped us she was so nice
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 15, 2024
Thank you leaving us a review and thank you for recognizing our staff as well. We look forward to welcoming you back again soon.

10/10 Excellent

brad

Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 15, 2024
Thank you for giving us a five-star review! We hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely friendly, front desk and breakfast attendant. I appreciated that there were recycling containers for paper, glass, can. etc but it would be helpful to have those in the rooms. Breakfast was great! I am a diabetic vegetarian and there were options for both me and my meat eating spouse. Our room was huge and nicely arranged. The one drawback was the bed was not comfortable and pillows had zero support. Overall, it was a great spot for a quick weekend getaway.
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 15, 2024
Thank you for posting a review. We appreciate your comments and feedback. We are pleased to see you had a great stay with us and that you liked our award-winning hotel. My team will be thrilled when I share your comments.We look forward to welcoming you back again soon.

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredibly clean, friendly staff, amazing fitness room would have liked more vegetarian options for breakfast
Stayed 4 nights in Jan 2024
Response from Hampton Inn & Suites on Jan 15, 2024
Thank you for staying with us and taking the time to give us a five-star review! We are excited to see you were happy during your stay.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 8, 2024
Thank you for being our guest and posting a five star review!

8/10 Good

Said

Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 29, 2024
Thank you for being our guest and posting a good review!

10/10 Excellent

Delores

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll come back!
Wonderful greeting from the the sweet, efficient front desk person. That started a stressful family trip off on the right foot. Thank you. Room was great and the bed, divine! Breakfast was delicious and everything was very clean and attended to. Thanks, again!
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites on Jan 8, 2024
Thank you leaving us a review and thank you for recognizing our staff as well. Our entire staff will be happy to hear what you said about them and our property.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest Hampton Inn we have ever stayed at. The person at the front counter was helpful and friendly and the lady running the breakfast area was amazing! The breakfast was wonderful with so much to choose from. The room was updated and very clean. It was hard to checkout of this place because we knew we wouldn’t stay in anything this nice at the next stop. Thank you Lacey and great job on your hotel!
Stayed 5 nights in Dec 2023
Response from Hampton Inn & Suites on Jan 8, 2024
Thank you for taking the time to leave us a review. We appreciate your comments and feedback. We are pleased to see you had a great stay with us and that you enjoyed our breakfast. My team will be thrilled when I share your comments. We look forward to welcoming you back again soon.

10/10 Excellent

Chelsea

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Jan 1, 2024
Thank you for giving us a five-star review! We hope to see you again soon!

10/10 Excellent

Hakan

Stayed 1 night in Dec 2023
Response from Vera front desk Supervisor on Jan 21, 2024
Thank you for staying with us and taking the time to give us a five star review! We are excited to see you were happy during your stay.

10/10 Excellent

FANGDI, Wuhan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Jan 1, 2024
Thank you for being our guest and posting a five-star review!

8/10 Good

beyonda

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Dec 26, 2023
Thank you for being our guest and posting a positive review!

10/10 Excellent

Shea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites on Dec 26, 2023
Thank you for giving us a five-star review! We hope to see you again soon!

10/10 Excellent

Rick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great breakfast.
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Dec 26, 2023
Thank you for your wonderful review! I am happy you enjoyed our breakfast choices! We look forward to welcoming you back.

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Dec 19, 2023
Thank you for giving us a 10/10 review! We hope to see you again soon!

8/10 Good

Shannon

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Jan 8, 2024
Thank you for giving us a good review! We hope to see you again soon!

10/10 Excellent

Virgil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Dec 18, 2023
Thank you for being our guest and posting a five-star review!

10/10 Excellent

Chipah, Lacey

Traveled with family
Liked: Amenities
We actually live in the area. It is our son’s birthday and he wanted to invites some friends and swim and have pizza and kick back. It has been pleasant and the kids have also enjoyed themselves.
Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites on Dec 11, 2023
Thank you for staying with us and taking the time to give us a five-star review! We are excited to see you were happy during your stay.

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for the weekend but would definitely go back. The room was very spacious and clean. The staff was outstanding. Nichole was so helpful and gave me a list of restaurants in the area that did not disappoint.
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites on Dec 11, 2023
Thank you for your wonderful kind words about our hotel and our staff. We are thrilled to be your hotel of choice while staying in Olympia. We cannot wait to welcome you back!