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Reviews of Sol Ollantay Exclusive Hotel

3.5 out of 5
Sol Ollantay Exclusive Hotel
Calle Ventiderio 226, Ollantaytambo, Cusco

Reviews

8.4

Very Good

Rating 10 - Excellent. 22 out of 41 reviews" "
Rating 8 - Good. 11 out of 41 reviews" "
Rating 6 - Okay. 3 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 3 out of 41 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the balcony over the rushing stream below our room (204)
Stayed 2 nights in Apr 2024

10/10 Excellent

Lorie-Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the town was perfect. No transportation needed since everything is in walking distance. I suggest a room with a view, you won’t be disappointed. My only complaint there is no wash cloth for your body, and you need two hand towels not one.
Stayed 1 night in Apr 2024

6/10 Okay

Andrea

Location was great. It was overpriced for the area.
Stayed 2 nights in Apr 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful view of the ruins right outside the balcony and the river rushing below as well as the walkability and proximity of everything. Great location, quiet hotel. Perfect stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Vishu

Stayed 2 nights in Feb 2024

2/10 Terrible

Ranil

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Great place in an excellent location in Ollantaytambo. Lovely environment, nice, clean rooms. Staff was very friendly and accommodating. Highly recommend this hotel whether you are visiting Macchu Picchu, or just visiting the town.
Stayed 2 nights in Jan 2024

10/10 Excellent

Dyan

Stayed 2 nights in Jan 2024

10/10 Excellent

Marcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very helpfu\. Place was so nice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tairyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very quaint hotel in the heart of the small town of ollantaytambo. Check in was good. Room is adequate and the bathroom is great. Great shower and water pressure. We had a great view. It has lots of sitting areas that are quaint and comfortable. We were told breakfast was until 9:00am. We thought we would skip it since we hiked a lot the day before. At 9:05 we were called letting us know that they were waiting for us to serve us breakfast. It was a full service as if we were at a restaurant Made our eggs and coffee to order. There was fruit salad, breads, cheese and cild cuts I was very impressed with this. This small detail made my whole stay better. Peruvian people are so friendly and hard working. I would absolutely recommend.
Stayed 1 night in Sep 2023

4/10 Poor

Dominic

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I came at this hotel and there was no electricity. The image on Expedia of the hotel were misleading. It is a photoshop of the river at couple hundred meters with the restaurant in front of the hotel. The hotel itself is not nice at all. When I came, there was no electricity, they were running on the battery which later stop working. There is no desk in the room, even if they seem to clean, this is so old and ugly that the rooms seems dirty. Do not expect more than a cheap motel for the price of an hotel. The breakfast they gave us was pretty bad. Internet is super slow. Towels are very old. They should invest in this place. I do understand we are in Ollantaytambo, Peru, but still, when they charge almost the price of an hotel in US, you expect something much more.
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
The location was great. The hotel would not open or serve anything before 7am, which was a miss when you wake up early to reach Machu Picchu. No bar or restaurant, no water in the room. Some services could definitely be improved, but overall it was a great pick.
Stayed 2 nights in Jul 2023

8/10 Good

Gennadiy, Spokane

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

MARCO

Stayed 1 night in Jun 2023

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

McKenzie

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Prabhakaran

Stayed 1 night in Sep 2022

10/10 Excellent

Dahlia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Yessika, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this hotel Carlos who I believe is the manager is so welcoming and nice. Really makes you feel at home. Breakfast was great, the room was nice and spacious and it’s in a great location. Everything you need is within walking distance. Honestly this was my favorite hotel through my whole Peru vacation and we stayed in 6 different places. I would definitely come and recommend to all my friends and family the service alone makes it a 5 star for me nothing beats that welcoming feeling. Thank you Carlos and the boys I can’t remember their name you are all amazing.
Stayed 5 nights in Jul 2022

8/10 Good

Cesar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Fair value Toilet tank was not working properly and required temporary fixing.
Stayed 1 night in Jun 2022

10/10 Excellent

GYULA, Hollywood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in this small village, very clean in USA standard also, great place to stay in ollantaytambo.
Stayed 1 night in Apr 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Had an amazing stay at the Sol Ollantay. Beautiful large room overlooking the river, and Derek the manager was always helpful and friendly - from recommending local restaurants to arranging a car to drive us around, he was always around to take care of anything we needed. Can't recommend staying here highly enough.
Stayed 3 nights in Mar 2022

2/10 Terrible

Estela

Disliked: Staff & service, amenities, property conditions & facilities
The worst experience I ever had. Service was bad. Only one perdón running the entire property. Derek answer the phone, cooks, he does housekeeping. The don't have parking on premises. I ran out of water in the middle of the shower. He tried to gent into the room to check what was happening. Bad bad bad.
Stayed 1 night in Feb 2022

8/10 Good

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best feature of this property was Derrick and the staff. They were always accomodating and pleasant.
Stayed 1 night in Oct 2021
Response from Thanks on Dec 9, 2021
Thank You

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel i booked was closed with a sign directing us to Sol Natural. The second hotel was padalocked shut and no one answered the bell. The phone number on the website was disconnected. Went to neighboring hotel and after 15 minutes of trying the they got someone to come open the gate. We were the only guests the 2 nights we stayed. Beautiful hotel but no one around to service it. The pandemic definitely hurt this town.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a great area of Ollanta! Great proximity to shops, restaurants, cafes and ruins. We had a view of the famous ruins straight from our bedroom window, it was heavenly. My only suggestion is don't book drivers/excursions from the hotel reception - it was very overpriced and the driver didn't even know where he was going so we were lost most of the time.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful staff, beautiful site of ruin from our bedroom window! A true blessing to have room 201! Be sure to ask for it!
Stayed 2 nights in Mar 2020

8/10 Good

rd, Ottawa, Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, when we arrived, this hotel was closed for construction. We were redirected to a sister hotel close by. It was clean and comfortable. The staff was friendly and helpful. Wifi was mediocre and there is no room safe. Both items are important. That is why I dropped one star
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Adrian, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor servicio y atención además de la excelente ubicación, ahhh y el increíble desayuno Súper recomendado
Stayed 1 night in Jul 2023

10/10 Excellent

DILEISSY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, buena estadia de paso para llegar a Machu Picchu y explorar valles
Stayed 1 night in Jul 2022

4/10 Poor

moises

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Cibele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fiquei surpresa com a qualidade da hospedagem
O hotel fica a 1 quadra da praça principal onde estão os restaurantes, lojas e a entrada para a parte Inka da cidade. O hotel está em uma rua muito movimentada - transito de veículos - e fica em frente a uma para de tuk tuk que te levam a estação de trem. Custa 2 soles mas como a pessoa do hotel que nos levou ficou por 5 soles. A cultura do local é essa: sempre ganhar em cima do turista, então negocie sempre. Você pode optar em descer a rua até a estação de trem - uns 7 minutos. O quarto em que fiquei hospedada era enorme com varanda para o rio - como está na foto. Eu adorei mas algumas pessoas podem se incomodar com o som do rio. Tinha uma vista maravilhosa das escadarias de Ollataytambo - incrível! A cama king side era confortável com lençois brancos e bons travesseiros. A televisão não estava funcionando a informação que recebi é que estava em manutenção. O chuveiro com ótima pressão e agua quente. tinha kit de shampoo, sabonete e papel higienico. Toalhas brancas macias. O café da manhã estilo buffet com sala de frutas, abacate, paes quentes, yogurtes e queijos.
Stayed 1 night in Apr 2022

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una muy buena ubicación, excelente atención del personal, quienes se esmeran increíblemente en hacerlo sentirse a uno como en casa
Stayed 3 nights in Apr 2022

10/10 Excellent

salvador, AHUACHAPAN

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención súper amable, siempre dando buenas recomendaciones, cerca de estación de tren a Machupichu, muy lindas vistas desde el lugar de desayuno, no es un 5 estrellas pero es muy limpio y cómodo, la atención es excelente
Stayed 3 nights in Apr 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dragged luggage in the rain to the hotel only to find a notice on the door that says go to this other hotel instead. Called the number in anger, yet the person handled with grace and came to pick us up. The other hotel is botanical and sparkling clean, with comparable amenities minus the view. The staff were very apologetic and helpful. Initially there was no hot water but they resolved it briefly. Breakfast was good. They also helped with luggage storage and local tips. Overall ended up a positive experience. Just wished they could have notified us of the address change ahead of time.
Stayed 1 night in Dec 2020

10/10 Excellent

Tuula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed this hotel
In this hotel our room was big enough, we had plenty of hot water, the room was very clean and the service exelent. There is also central heating that you can use in the case the weather is cold. At the reception they even speak english. The only that didn’t work perfectly was the service at breakfast. Breakfast itself was very good for my point of you, but you had to ask for cups, forks, knives etc, those were not allways available.
Stayed 3 nights in Dec 2019