Reception

Reviews of Hotel Odense

4 out of 5
Hotel Odense
Orbaekvej 350, Odense, Syddanmark

Reviews

8.2

Very Good

Rating 10 - Excellent. 326 out of 1001 reviews" "
Rating 8 - Good. 471 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

oren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Fotini on Aug 15, 2023
Dear Guest,Thank you for writing regarding your recent stay at our property. Your opinion is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Best regards,Fotini MetaxopoulouReception - Hotel Odense

8/10 Good

Krystyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jonaz van der Zee on Aug 7, 2023
Dear KrystynaThank you for the nice review.We hope we can welcome you back to our hotel in the future.Have a good day.Best regardsJonazFront DeskHotel Odense

8/10 Good

Morten Oliver Vittus

Stayed 1 night in Aug 2022
Response from Torsten Bargholt on Aug 30, 2022
Kære Morten. Tak for din feed-back. Vi håber at se dig igen. Mange hilsner Torsten Bargholt, Receptionen.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Lene on Jul 6, 2022
Vi sætter stor pris på at have dig som kunde, og din feedback er vigtig for os. Vi håber, at du kommer tilbage, og vi glæder os til at se dig igen.

8/10 Good

Rupa

Stayed 2 nights in Jun 2022
Response from Lene on Jun 25, 2022
Vi sætter stor pris på at have dig som kunde, og din feedback er vigtig for os. Ved at fortælle os, hvad du godt kunne lide ved dit ophold, og hvordan vi kan gøre det bedre, hjælper du os med at give dig og andre gæster en førsteklasses oplevelse fremover. Vi håber, at du kommer tilbage, og vi glæder os til at se dig igen.

10/10 Excellent

Calin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Linda on Feb 27, 2020
Dear Calin. Thank you very much for this fantastic feedback. Hope we will see you again here at Hotel Odense. Best regards Linda, Front Desk

10/10 Excellent

arni

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Nice room had a 4 person room werry big and nice
Stayed 4 nights in Dec 2019
Response from Michael on Dec 14, 2019
Dear Arni, Thank you for the feedback. Regards Michael -Reception

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was too hot, the pillow was too small, and the shower was rudimentary. Breakfast choice was limited. Overall a disappointing stay.
Stayed 1 night in Sep 2019
Response from Jonaz - Front Desk on Oct 24, 2019
We're sorry we didn't live up to your expectations for your stay. Unfortunately, it is not standard for danish hotels to have fans or the like, so when it gets exceedingly hot, it can cause a few troubles. We hope that you'll consider giving us a second chance the next time you're in Denmark. Best regards Jonaz - Front Desk

8/10 Good

Peter Morten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
nice place but a bit Remote if you are not there for the conference center or arena
Stayed 1 night in Aug 2019
Response from reception on Oct 26, 2019
Dear Guest. Thank you for your feedback. Hope you had a great stay. Best regards the reception

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Okay hotel if you want an easy stop on your road trip. Not much to do close to the hotel
Stayed 1 night in Jul 2019

6/10 Okay

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
At no time were we advised that this property was part of the Conference Centre. It is only accessible by car. Not in walking distance to anything. There were 2 of us and the bathroom had one bath towel, one hand towel and one floor mat. No washcloths. Although in room coffe and tea were free there wasn't any coffee or tea with the machine. The staff were very friendly and the breakfast was good.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great - room spacious. Friendly staff! No air conditioning.
Stayed 1 night in Jun 2019
Response from Emilie on Jun 25, 2019
Dear Guest. Thank you for your feedback. We are happy that you had a great stay :-)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well placed. Easy parking. Good size rooms. Helpful efficient staff. Obviously a business focussed hotel Co-located with the conference centre but fine for an overnight leisure stop. Breakfast buffet was adequate without being memorable.
Stayed 1 night in Jun 2019

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay in Odense
The Hotel Odense was the perfect stop on our driving tour of Denmark. The staff were very nice, hotel was clean and the breakfast was an awesome Danish buffet. It was easy to find with plenty of parking. We wanted to visit Hans Christian Andersen’s home in Odense, visit the coast and other sites. The hotel is centrally located and convenient.
Stayed 2 nights in May 2019
Response from Emilie on May 26, 2019
Dear Betty. Thank you for your responds. We are happy that you had a great stay with us :-) Best regards the reception.

8/10 Good

Jakob

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Jonaz on Apr 30, 2019
Mange tusind tak for den gode anmeldelse. Vi håber naturligvis at du vil overveje at bo på Hotel Odense en anden gang du er på Fyn. Hav en god dag. - Jonaz - Receptionen -

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Jonaz on Apr 30, 2019
Mange tusind tak for den pæne anmeldelse. Vi håber naturligvis du vil have os i tankerne næste gang du skal overnatte på Fyn. Mvh Jonaz - Receptionen

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Clean comfortable and convenient and good value , enjoyed stay
Stayed 2 nights in Feb 2019
Response from Camilla on Mar 7, 2019
Thank you writing regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards, Camilla Hansen Front desk

8/10 Good

Daryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Camilla on Jan 29, 2019
Dear Daryle. Thank you for your rate of our hotel. Have a nice day :-) Best regards, Camilla, Front desk

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel- friendly staff- Breakfast could be a little bit better - the presentation of the food could be arranged a bit more delicious and the quality of the food oculd also be slightly better in order to get a top score
Stayed 1 night in Jan 2019
Response from Kirthana on Jan 16, 2019
Thank you for writing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 65560100. Sincerely, Frontdesk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from - Jonaz - Front Desk - on Nov 13, 2018
Thank you very much for the perfect score. We'll be looking forward to bid you welcome another time.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odense stay
We were happy with our stay. The receptionist was very friendly. We ate at the restaurant. The food was good. The breakfast in the morning was good with the exception of the scrambled eggs which were very bland. There is no shelf in the shower to put any items on. That would have been helpful. The location is out of the way if you are wanting to be in the old town area. It was not a concern for us as we were just passing through.
Stayed 1 night in Sep 2018
Response from Jonaz - Front Desk on Oct 5, 2018
We're very happy to hear that you had a good stay with us. We hope that you'll consider us again the next time you're passing through Odense. Have a good day.

10/10 Excellent

Þórhalla

Great stay
great
Stayed 1 night in Sep 2018
Response from Jonaz - Front Desk on Sep 18, 2018
So glad to hear that you had a good stay with us. Have a good day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
hotel a bit old and tired but functional, internet not so good in the room I had
Stayed 2 nights in Sep 2018
Response from Kirthana on Sep 20, 2018
Thank you for writing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us at 65560100. Sincerely, Frontdesk

10/10 Excellent

Craig

Good hotel for a stop over
Great hotel, easy to find from the highway. Late check in was very efficient and good staff. Good breakfast in the hotel.
Stayed 1 night in Aug 2018
Response from Michael on Aug 27, 2018
Dear Craig, Thank you fot the feedback, it is very much appreciated. Regards Michael -Reception

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff.
Incredibly helpful staff! Had some emergency paper work to do and the front desk helped print, scan and email without batting an eye. Thanks!
Stayed 1 night in Aug 2018
Response from Frederikke on Aug 17, 2018
Hello Joseph, Thank you so much for taking your time to rate our hotel, we are very glad that you has a great experience and we hope to welcome you back soon again! Best regards front desk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Kirthana on Aug 9, 2018
Thank you writing regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 65560100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frontdesk

8/10 Good

MTC, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room needs a fridge
Ŕestaurant good, staff helpful & friendly. Rooms very hot so sleep not brilliant.
Stayed 3 nights in Jul 2018
Response from Tina van der Zee on Jul 19, 2018
Dear MTC. we have some fans you could have had in your room, so please don't heasite to ask, if you are coming back again. mvh Tina van der Zee, hotel manager

8/10 Good

Eberhard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from Frederikke on Jun 21, 2018
Thank you so much for rating us, we appreciate it very much! Have a nice day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location straight off the motor way and near where i was working. Clean spacious hotel and staff very helpful.
Stayed 2 nights in Jun 2018
Response from Frederikke on Jun 21, 2018
Thank you so much for rating us, we appreciate it very much! Have a nice day

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy drive to AEr0o. Easy access to centra;l Odense,
Stayed 3 nights in May 2018
Response from Frederikke on Jun 21, 2018
Thank you so much for rating us, we appreciate it very much! Have a nice day

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for business
Hotel is very nice and easy for business trips, I have stayed twice now and there is always parking spaces even when busy. The bar is in the middle reception, but works quite well and has a reasonable selection of drinks. You are outside of the main city, but the hotel has its own restaurant so that isn't a problem if you're only staying a few nights.
Stayed 3 nights in May 2018
Response from Jonaz on May 28, 2018
We're happy to hear that you had a nice stay with us and we naturally hope that you'll decide to stay with us again.

8/10 Good

MIKE, Bath UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, no disruptions, comfortable room
Quite hotel , easy to find, good breakfast, evening meal the first night good ,
Stayed 1 night in Mar 2018
Response from Frederikke on Mar 17, 2018
Thamnk your for taking your time to give us feedback, we appreciate it! Best regards Frederikke Receptionen

8/10 Good

Yat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from Jonaz - Reception on Jan 8, 2018
Vi takker for den fine vurdering. Håber at I vælger at komme hos os igen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Ina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

4/10 Poor

Bjørn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Positive welcome. Everything else bad. Angry employees with little or no skill. Not polite. Bad food in restaurant. The food was not fresh. It was broken as if reheated from frozen.
Stayed 1 night in Jun 2017

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Anas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst in Denmark
It was one of the worst hotel night I had in my >100 hotel nights last year, evening staff not friendly at all, it claimed to have a restaurant but it was closed (at 9 pm !!) and I was offered a cold turkey sandwich for my dinner, the closest decent restaurant is about 5 km away, I asked for a double bed and I was given twin bed (although hotel was nearly empty), The bed was not comfortable at all, Breakfast was poor in variety and taste, I give them credit for internet speed, it was good.

6/10 Okay

Rohit, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was I nice stay hotel is ok but little far away from the station.

10/10 Excellent

Cris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Hotel
Well positioned Hotel, on the outskirts of Odense, close to the city and it's attractions. The hotel is close to a major shopping mall and is adjacent to a concert hall/ convention centre.

10/10 Excellent

WING SZE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Salar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Victor, Los Angeles USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Angeles overnighter
Overnight stay--good value Nice and quiet Breakfast was good

8/10 Good

Torsten, Hjørring

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good service at late arrival

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
old building, nice rooms
hotel is located outside of the city centrum, old building, you can smell it but rooms are clean and really nice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robert, newtownabbey Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super hotel
stayed in a brilliant hotel excellent food very friendly staff would recommend to any

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great breakfast, wifi issues
The only issue was the wi-fi didn't work in our room even though they said it should. The breakfast was great and the hotel was very clean!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent
Pleasent