This is by no means a "service oriented" hotel. To start out, with apparently only 3 other rooms occupied, we got stuck in a tiny, viewless room on the top floor that was well over 90 degrees F. When we asked for a fan, we were told to open the window. First, that did nothing to cool the room, however it did let in an army of bugs. We asked to borrow an umbrella when we had to go out in the rain, and they acted as if they had never heard of such an unusual request. They advertise that they can offer help with tourism, but when we asked about boat rides on the Rhine they were unable to do anything but give us some standard pamphlets. Note that the hotel is somewhat isolated and you are not near the Rhein or any other restaurants. Breakfast was good, but this is about the only thing I can recommend regarding this hotel.