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Reviews of Econo Lodge Castro Valley I-580

2 out of 5
Econo Lodge Castro Valley I-580
3928 E Castro Valley Blvd, Castro Valley, CA

Reviews

6.2
Rating 10 - Excellent. 80 out of 410 reviews" "
Rating 8 - Good. 82 out of 410 reviews" "
Rating 6 - Okay. 89 out of 410 reviews" "
Rating 4 - Poor. 85 out of 410 reviews" "
Rating 2 - Terrible. 74 out of 410 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Eva

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Expedia, I recently booked a room for my elderly parents at an Econolodge in Castro Valley, Ca. The reservation confirmation was 72826114507415 I wanted to share that my parents and I experienced a very bad stay. Here's what happened: On the night of May 16th, I had gone two hours away to pick up my parents in Modesto, Ca and brought them to stay at the Econolodge in Castro Valley. It was after 10pm we were all tired. After checking in at the lobby, and my elderly parents to their room I was about to leave and somehow the door would not open from within. I thought that was odd, but maybe my mother had locked the door. I proceeded again to move the handle, lock and try shaking the door but it wouldn't open. We were trapped! I called the front office and they were unable to open the door either after trying. I got panicked then cause I felt in real trouble should we have a medical emergency, fire or something else. After about a half hour or so, the manager or someone in maintenance had to come into our room by way of the window! They eventually were able to free the door open. We were then asked to move to another room further down. I had to wake up my elderly father that had been sleeping just a few hours to tell him what had happened and why we had to move. He was very upset too at what was happening. To make matters worse, the room we got moved to smelled dank, like it had not used for a while. The TV did not work and there was construction debris and material nearby.
Stayed 1 night in May 2024

8/10 Good

Norma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet place
Stayed 1 night in May 2024

2/10 Terrible

d

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 comfy queen beds. Fleas(?)on friend's bed. I was falling asleep as he said, "Something is biting me!" Next morning, he showed me bites all over his body and told me he had to soak in the bathtub(jacuzzi jets didn't work and no drain plug=improvised), then he dressed in fresh clothes/long sleeves/pants/socks. I "realize" the [same] woman at check-in AND anytime i went to the office might not have felt well OR was stuck in a job she did not like OR previous people [throughout the years(?)] vandalized/stole/or distespectful to her OR was never taught basic "GLAD you are here!" skills???? When (at check out) Mike told and showed her bite marks (on his arms, neck face)she at first tried to brush it off saying "We have an externinator that takes care of the property." Never apologized, but did immediately radioed the maid "Be careful" and said she was going to contact exterminator. Mike thought bed bugs, but he was bit AS SOON AD he laid down. Note:I wanted to call the motel, it was on 4/15/24 to see if we could get partial or full refund,but am a Brain injury survivor.AND I do not believe the "she" would have done so.I hoped to give her opportunity to make it right,give warning i WAS going to leave review.(I love to give great reviews for great, friendly and knowlegable service even personal business phone calls.NOT bad ones.... IF person is having a bad day. Note:i did NOT get bit,brought a blanket to lay over my bed. Fridge needed defrosting.
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit older - very nice, large rooms, soap & lotion, fridge, microwave. Mostly - I appreciate the quiet room & good bed.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

ROBERT, SANTA FE SPRINGS

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
This place needs an overhaul. A complete renovation. Things falling apart N not working.
Stayed 2 nights in Jan 2024

6/10 Okay

Steve, Pleasanton

Traveled with partner
Disliked: Property conditions & facilities
It's average and ok for the price. It's very dated and the breakfast is basic coffee with a cheap pastry. The staff was accommodating and there was plenty of parking
Stayed 3 nights in Jan 2024

2/10 Terrible

Sayed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Brian

Traveled with family
Stayed 1 night in Jan 2024

2/10 Terrible

Kelli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my first choice hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Cathie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Stayed 1 night in Dec 2023

4/10 Poor

Jenny, Bend

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Its was quiet, but very dirty.
Stayed 2 nights in Dec 2023

4/10 Poor

Sohi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Rithy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
The location of the hotel is excellent, close to everything, parking, restaurants, freeways, shopping and entertainment.
Stayed 1 night in Dec 2023

8/10 Good

Cheryl

Stayed 2 nights in Dec 2023

10/10 Excellent

ram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rithy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply comfortable
The service was quick and simple, the room is spacious and comfortable.
Stayed 1 night in Dec 2023

2/10 Terrible

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bernadette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds! Thank you!!!
Stayed 1 night in Nov 2023

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

Boonchan

Business traveler
Disliked: Cleanliness, staff & service, amenities
I have stayed at this property before and they allowed to put my deposit on my card. I came back the next day and all of sudden the staff required me to leave a cash deposit. I did not have any cash ($100) on me as I was there for a job. The site did not say anything about a cash deposit so i did not have that on hand. All story short i had to cancel and book at the property next door. This was VERY inconvenient and unprofessional. NEVER AGAIN.
Stayed 1 night in Nov 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Juancito

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth, place was quiet despit having nieghbors. Rite next to freeway entrance and food and grocery stores
Stayed 2 nights in Oct 2023

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities
The room I was given was NOTHING like photos on the website and the sink filled with water every time and took at least 30 minutes to drain. The vanity under the sink had broken drawers.
Stayed 1 night in Oct 2023

4/10 Poor

LaMaya

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Management is not up to par.
Stayed 2 nights in Sep 2023

2/10 Terrible

Angela

They gave me a room but when i went to it the door was WIDE OPEN, bed messy, when i went to ask for a refund because, no thank you?, he tried giving me the runaround of “oh a customer just left”. So you gave me their room without housekeeping cleaning up? Disgusting.
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay , Quiet
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Nick

Liked: Cleanliness, staff & service
It was reasonable place to stay. I needed a place for my friend to stay in town. Only issued I had . Was trying to get in thev front door. It very hard to open. Scanner card didnt work that well. Other then that is waa ok. Plus my frind smoke. So did have a smoking room. That was a plus.
Stayed 3 nights in Jul 2023

6/10 Okay

Laura

Traveled with family
Disliked: Property conditions & facilities, room comfort
The Tv didn’t work. The plumbing in the shower was falling apart. There were no pretty flowers planted. No coffee pot in the room.
Stayed 2 nights in Jul 2023

2/10 Terrible

Fabian

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Poor motel
I already lost in two days for no power is on . Also I threw all no good freeze foods is melt. The worker seem dont care of it. No more visit there.
Stayed 4 nights in May 2023

8/10 Good

Curtis

Stayed 4 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a room requiring no thought processing...
just simple good room, no bads no greats when you just need a place that you dont want to go thru any thought process to get..
Stayed 1 night in May 2023

8/10 Good

Dillon

Liked: Cleanliness, staff & service, room comfort
Sub par hotel with okay wifi
Overall good hotel was quite clean and moderately comfortable. Needs a modern upgrade usb plug ins Would be nice… Shower could be better, so could the vending machines.
Stayed 1 night in May 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable!
Stayed 1 night in May 2023

2/10 Terrible

Yeng

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Dean, Seaside

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room! Super clean. Loved it was vinyl flooring stead of old carpet as we seen in a lot of places. Great stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out. Quiet clean rooms,nice deep bathtubs
Stayed 2 nights in Mar 2023

10/10 Excellent

curtis

Stayed 5 nights in Mar 2023

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

james

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
terrible front desk
Stayed 2 nights in Mar 2023

4/10 Poor

Linda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

marina

Stayed 1 night in Jan 2023

4/10 Poor

Robert

Business traveler
Disliked: Room comfort
MISLEADING!!
First issue was the bed was a full not a queen! It felt like an oversized prison cell. Lighting was horrible the tomb was thrown together with mis-match furniture. The room felt like it was a converted storage room. Maybe just that room 218 in the back. The only + was there were no pest or rodents!
Stayed 2 nights in Jan 2023

10/10 Excellent

Jie

Stayed 1 night in Jan 2023