Lobby
Check availability

Reviews of Comfort Hotel Niigata

3 out of 5
Comfort Hotel Niigata
3-3-1 Benten, Chuo-ku, Niigata, Niigata

Reviews

8.4

Very Good

Rating 10 - Excellent. 65 out of 186 reviews" "
Rating 8 - Good. 88 out of 186 reviews" "
Rating 6 - Okay. 29 out of 186 reviews" "
Rating 4 - Poor. 3 out of 186 reviews" "
Rating 2 - Terrible. 1 out of 186 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vu Huyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel. The staff can speak English quite well which is always a bonus when you are in Japan. I like the library cafe where guests can have a coffee or heat up their dinner at eat at the table. Good place for business trave or short stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Hyland

Stayed 1 night in May 2023

8/10 Good

Akiko

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the property was clean. The only draw back was an uncomfortable bed and pillow.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with good breakfast. It is in a good location near Niigata train station.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price. Great breakfast. Good location
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Clean room and convenient location.
Great place! Very convenient from Niigata train station, several eateries nearby. 15min bus ride to sado island ferry. Small but Clean room. Reception is very helpful too. I asked the manager if he can help me call the nearby rental car services for availablity, but there was no pick up of phone. So he helped to carry my luggage to the car rental shop to rent car
Stayed 2 nights in Aug 2018

8/10 Good

Traveling, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, helpful with a smile. WiFi was consistent, secured, and strong. They had notes typed in English ready with the basics of laundry, wifi, breakfast hours, etc. Very handy. The hotel is easy walking distance from the train and the bus station, where you can catch one or both of the loop line buses which go to major attractions. Do not miss the aquarium, right on the sea of Japan. The bed was good and they offer "eco" service, with just trash removed daily and fresh towels left by your door for your use if you need same. Breakfast was plentiful and offered a nice variety. The breakfast room can get crowded, but the efficient staff kept the food well supplied. The room was small for two people with roll bags, but accurately described and pictured on Expedia website. Recommend this hotel
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Stayed here for a couple of nights. Was quite impressed, rooms were clean and functional, not the largest but complimentary breakfast was included which we were not expecting as was not included in our booking. Very close to the train station also. Niigata itself is nice but not much to do but if I did go back I would stay here again if it was only a short stay.

8/10 Good

Vicky, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay near. Niigata station
The hotel was perfect for our two night stay in Niigata. The rooms were small but very clean and comfortable The staff spoke enough English to understand our requests.

8/10 Good

Miki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TravisJapanのライブ参戦で娘と宿泊しました。添い寝プランだったのでアメニティが一セットしか準備されていないのを、チェックインの際にもう一セット提供して頂き、大変助かりました。朝ごはんも美味しかったです。デパートなども近くにあり、買い物も楽しめました。また新潟に来た際には、利用したいと思います。
Stayed 1 night in May 2024

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

YOKO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ダブルのお部屋に12泊しました。枕の高さが合わなかったのでフロントで追加で枕をおかりしました。高めの枕が好きな方は2個目をかりましょう。朝ごはんは日替わりでメニューが少しずつ変わってました。バイキング形式で十分に美味しかったです。ホテル周辺は新潟駅に近いこともあり 沢山飲食店が有りました。買ってきたものを１階の休憩スペースで食べれるのもとても助かりました。 近辺の工事の音と駐車場前の道の路駐車がなければとてもよいホテルだと思います。
Stayed 12 nights in Mar 2024

8/10 Good

rie

Stayed 1 night in Mar 2024

10/10 Excellent

Kenichi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Misako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔感があり、とても過ごしやすかったです。 朝食もちょうど良かったです。スタッフさんも対応が親切でした。また利用したいです。
Stayed 2 nights in Feb 2024

8/10 Good

mamoru

Stayed 1 night in Feb 2024

6/10 Okay

seiji

Business traveler
Stayed 1 night in Dec 2023

6/10 Okay

Yusuke

Stayed 1 night in Nov 2023

8/10 Good

Akihiko

Stayed 1 night in Nov 2023

8/10 Good

YUKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
連泊だったため荷物を宅配で送ったのですが、その際の事前問合せや受取、帰り際の発送手続きもとても親切に対応していただけてとても助かりました。近隣の飲食店などのマップを用意されていてとても参考になりました。また、無料でついている朝食は毎日違うメニューが用意されてとても美味しく飽きることはありませんでした。とくに白米とお味噌汁が美味しくて、毎日おかわりするほどでした。ホスピタリティの優れたホテルだと思います。ただひとつだけ、その日にもよるのかもしれないですが夜間の廊下の話し声やドアの開閉音がとても響いて何度か目が覚めることがあったのでその点だけは少し残念でした。それを除けばトータルでとても素晴らしいホテルでした。機会があれば次回も利用したいと思います。
Stayed 4 nights in Nov 2023

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

YOSHIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が美味しい。
Stayed 1 night in Oct 2023

8/10 Good

Kaede

Stayed 1 night in Oct 2023

8/10 Good

YASUYOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅近く、綺麗で便利なホテルです。
Stayed 1 night in Oct 2023

4/10 Poor

Satoshi

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
ハエが多すぎます。 わりと大きめのハエが部屋の中に何匹いた事か。 それ以外は普通です、一階のライブラリーコーナーはよかったです。 しかしハエがあまりに多くてイメージは悪いです。
Stayed 2 nights in Sep 2023

4/10 Poor

Kubilay

Traveled with group
Liked: Staff & service
Disliked: Amenities
Too tiny rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

masahiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mitsuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

TATSUMI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Hiroyuki

食事が不味い
Stayed 2 nights in Aug 2023

6/10 Okay

Uchiyama

Traveled with family
部屋はかなり狭く感じた。とはいえ、料金や場所を思えばまた利用したい。
Stayed 1 night in Aug 2023

8/10 Good

takaaki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
泊まり客の学生が廊下でうるさかった
Stayed 1 night in Aug 2023

8/10 Good

TATSUKO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Eisuke

Liked: Cleanliness, staff & service, property conditions & facilities
朝食が大根座だったのは残念だった
Stayed 1 night in Aug 2023

10/10 Excellent

Toshimitsu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

yoshihide

Stayed 1 night in Aug 2023

10/10 Excellent

KAYO

Stayed 1 night in Aug 2023

10/10 Excellent

Yukie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
無料なのに大満足の朝食
チェックイン時の対応は少し無愛想でイマイチでしたが、朝ごはん時の対応がみなさんすばらしくて感動しました。
無料の朝食(バイキング方式) 混んでいるときや時間がない人のためにお弁当のパックも用意されている
Stayed 1 night in Aug 2023

10/10 Excellent

Chiafen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

KAZUHIRO

Disliked: Property conditions & facilities
Very cheap and clean. Good access from the station. I was concerned about the smell of the air conditioning.
Stayed 2 nights in Jul 2023

8/10 Good

kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kayoko

Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
距離車站步行5~10分鐘內，房間裏大小很適合兩人，值得推薦的飯店
Stayed 3 nights in Jun 2023

10/10 Excellent

takao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

shigeharu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

Keiji

Stayed 1 night in May 2023

6/10 Okay

Motohiko

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
カードキーがいまいち解除がなかなか出来なかったのがちょっとだけ残念です
Stayed 1 night in May 2023

8/10 Good

naohito

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Apr 2023