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Reviews of The Newport Harbor Hotel & Marina

3 out of 5
The Newport Harbor Hotel & Marina
49 America's Cup Ave, Newport, RI

Reviews

8.4

Very Good

Rating 10 - Excellent. 482 out of 1001 reviews" "
Rating 8 - Good. 277 out of 1001 reviews" "
Rating 6 - Okay. 142 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Amenities were adequate and clean. Loved the daily happy hour option and nice breakfast available in the morning. In walking distance to main shopping and dining areas. Short drive to mansion tours and cliff walk. Daughter loved it. Would stay again
Stayed 2 nights in May 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about it but price point seems a bit high.
Stayed 2 nights in May 2024
Response from Jason B on May 21, 2024
Happy to hear you enjoyed! Hope to have you back some time soon.

8/10 Good

Harold, MORGANTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with small rooms and bathrooms, but well maintained and very convenient to everything.
Stayed 3 nights in May 2024
Response from Jason B on May 21, 2024
Thank you for the kind response. We hope to remedy the situation soon with a renovation.

6/10 Okay

Tammy M, Jacksonville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely loud… inside and outside. On top floor.. yet something was banging overhead both nights. Thin walls…. Outdated
Stayed 2 nights in May 2024
Response from Jason B on May 21, 2024
We know there are some challenges with the hotel and we hope to remedy them in the near future with a renovation of the property. Did you bring any of these items to our attention during your stay?

8/10 Good

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt a little outdated. But great location.
Stayed 1 night in Mar 2024
Response from Jason B on May 20, 2024
Happy to hear that you enjoyed the location. We are anticipating a renovation very soon.

6/10 Okay

Timothy

Traveled with family
The hotel has a great location. I hotel is a old hotel and shows it . I is clean and the staff was very nice. does come with parking. cost is all about location.
Stayed 2 nights in May 2024
Response from Jason B on May 20, 2024
Happy to hear that you enjoyed the location. We are anticipating a renovation very soon. Any team member we should recognize for their service?

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 3 nights in Apr 2024
Response from Jason B on May 14, 2024
Thank you again for joining us, We are thrilled to know you keep enjoying our property.

8/10 Good

Francine

Traveled with family
The hotel is in an excellent location, close to everything.
Stayed 2 nights in May 2024
Response from Jason B on May 14, 2024
Thank you for the response! Any thing we can do to get a 5 of 5 next time?

8/10 Good

Lisa, Richfield

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
They never cleaned my toilet. I paid a resort fee and expected more. I day they didnt even make the bed. Hotel staff were pleasant and this hotel was in a great location.
Stayed 4 nights in May 2024
Response from Jason B on May 14, 2024
I am sorry to see we ere not on point with a few services. I will make sure to share with the appropriate manager.

10/10 Excellent

Lenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in May 2024
Response from Jason B on May 14, 2024
Very happy to see your score of our property! Any thing we can do to make sure you enjoy is our prime concern.

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dated hotel. Booking said breakfast and a restaurant were available and neither were. The location is great but there are other hotels right there that we’ll try next time.
Stayed 1 night in Apr 2024
Response from JB on May 2, 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We value each guest, as we know that you have a choice when deciding where to stay while here in town on business or pleasure.I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and the appropriate departments have been made aware. While evening hours at the restaurant are seasonally adjusted, breakfast is available every day.I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.Kind Regards,Jason BjerkGeneral Manager401-847-9000jbjerk@newporthotel.com

8/10 Good

Natacha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Let me preface by saying that the staff that I dealt with during my actual weekend stay were wonderful. However, today I noticed a double charge on my bank account. I called my bank who told to contact the hotel directly. This was the most aggressive and nasty customer service I’ve ever encountered from any one at any level from any business!! A man who CSA is his Michael, referred to himself as a manager spoke to me in the rudest manner and proceeded to tell me that no one else can assist me but him and that he’s not giving me his last name. That I will just need to wait and deal with this with my bank. He told me that it’s not his problem or issue. After pushing and ask to speak with a decent human being, he gave me the full name of a manager who was due in the next shift. Meanwhile he was still Michael with no last name. I intend to personally name Michael in every review, whic by the way I never take the time to complete. I intend to warn everyone I know who frequent Newport,RI to never stay at the Newport Harbor Hotel!!! I intend to reach the helm of this establishment in effort to let them know they need to either replace Michael or keep in a back closet. During all his rudeness he told me that he didn’t have time to deal with me because he had customers in front of him!!! Lucky them!
Stayed 1 night in Apr 2024
Response from Jason B on May 3, 2024
I am very sorry to hear about your interactions. I will address this at my earliest convenience.Has your credit card situation been resolved? Keep in mind each financial institution processes a little different and if your transaction is still in pending status, there is no way for us to alter it until it becomes final on the account.Feel free to reach out to me if you need further assistance.

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very enjoyable stay. It’s nothing too fancy but very convenient, clean and comfortable.
Stayed 1 night in Apr 2024
Response from Jason B on May 3, 2024
Thank you for taking the time to fill out our survey. We look forward to hosting you again.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If location is all you’re after then this is it, you can’t beat it. Friendly staff, clean room. Very outdated for the cost, pretty sure the walls are made out of tissue paper for how much noise you hear from the hallway and surrounding rooms.
Stayed 1 night in Apr 2024
Response from Jason B on May 3, 2024
Thank you for the response. We hope to be addressing your concern of the out dated nature in the very near future.

4/10 Poor

Linda

Stayed 1 night in Apr 2024
Response from Jason B on May 17, 2024
How can we do better? Any specifics on your dislikes?

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good property and location. Did not like the pool.
Stayed 1 night in Apr 2024
Response from Jazmin, Reservations & Sales Coordinator on Apr 27, 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in town.

8/10 Good

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice. Good location.
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 25, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 25, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Marisa

Stayed 1 night in Apr 2024
Response from Jason B on May 14, 2024
Thank you for the response. We are happy to know we made an impression on your stay.

8/10 Good

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, the parking and the staff super friendly!! I would love bigger rooms and bathrooms.. but overall it was amazing
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 25, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emily, Front Office Manager on Apr 25, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Good

Eddie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Got a room facing the bay that allowed us watch sunset. The room was a little worn and the inner shower curtain was too long. The lady at the front desk said she will have it taken care.
Stayed 4 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 20, 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 20, 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone, from the parking attendant to front desk and house keeping, was friendly and helpful. It’s a beautiful spot!
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 20, 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

8/10 Good

Jennifer

Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 20, 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Service was fantastic!
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 16, 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 16, 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the harbor, and convenience of the location to hot spots in Newport.
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 16, 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
First time here - great place!
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 16, 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 Good

Christopher

Traveled with family
Liked: Amenities
The hotel was fine, I guess I just assumed it would be a little more upscale for the cost.
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 16, 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t leave reviews ever, however the staff and management there were outstanding and friendly..
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 12, 2024
Thank you so much for making an exception for us! We are so happy that you enjoyed your stay with us and look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Jason B on May 3, 2024
Thank you so much for taking the time to fill out survey. I am happy we were able to make your stay memorable.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I loved the hotel. The location was great and so was the parking.
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location and competitive pricing
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located very walkable restaurant had great breakfasts
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

4/10 Poor

Kristin

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are sad and dilapidated
Stayed 1 night in Apr 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

8/10 Good

Maggie

Traveled with partner
Disliked: Amenities, property conditions & facilities
The location is great! The hotel is old and dated but clean. Pillows were awful and heat in our room wasn’t working…front desk was unable to assist. Many other hotels in the same area. We will try someplace else next time.
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for everything!!
Stayed 3 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 Good

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal. You are within walking distance of all the wharfs nearby, while additional significant attractions are only about a five to ten-minute drive away. Such as the Tennis Hall of Fame and the Cliff Walk.
Stayed 3 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property. The best is going out of season. No problem & people.
Stayed 2 nights in Apr 2024
Response from Emily, Front Office Manager on Apr 5, 2024
Thank you for taking the time to leave us a review! I am so happy to see that you enjoyed your stay with us! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
enjoyed stay very much!
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Apr 3, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emily, Front Office Manager on Apr 3, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Apr 3, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 Good

Christopher, East Bridgewater

Traveled with partner
Liked: Cleanliness, staff & service
The hotel could definitely use a refresh, but perfect location for everything!!! And free parking!!!
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Apr 3, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 Excellent

Alicia

Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Apr 16, 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

2/10 Terrible

Greg

Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Apr 9, 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

6/10 Okay

Kate

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
For the amount of money spent on a hotel it should be updated a bit.
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Mar 19, 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking in Newport. Friendly and helpful staff.
Stayed 2 nights in Mar 2024
Response from Emily, Front Office Manager on Mar 19, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 Excellent

jennifer

Traveled with partner
Liked: Cleanliness, amenities
Amazing location and staff!
Stayed 1 night in Mar 2024
Response from Emily, Front Office Manager on Mar 19, 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea.