Desk, iron/ironing board, rollaway beds, free WiFi

Reviews of Red Roof Inn PLUS+ Newark Liberty Airport - Carteret

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 219 out of 1010 reviews" "
Rating 8 - Good. 195 out of 1010 reviews" "
Rating 6 - Okay. 141 out of 1010 reviews" "
Rating 4 - Poor. 128 out of 1010 reviews" "
Rating 2 - Terrible. 327 out of 1010 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
They crashed my car and they didn’t give a Damm. No customer service orientation at all, all the staff, will never go back , also they clean your room every 4 days? Ehatvhyoe of cleaning is that?
Stayed 3 nights in May 2024

2/10 Terrible

Silvana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, xmas decorations at front door, worn chairs, disgusting hallways
Stayed 1 night in May 2024

6/10 Okay

shonell

Traveled with family and small children
It was okay
Stayed 1 night in May 2024

4/10 Poor

keke

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall not the cleanest red roof I have stayed in but it was in the middle of everything so location was key.
Stayed 4 nights in May 2024
Response from Adraine Rediresponse Specialist on May 25, 2024
Dear Keke, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I would like to apologize for the inconvenience caused by the lack of cleanliness of the room. It is great that you appreciate our hotel which was in the middle of everything such as businesses. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

6/10 Okay

Lauryne

Traveled with family and small children
Disliked: Cleanliness
It was okay
Stayed 2 nights in May 2024
Response from Adraine Rediresponse Specialist on May 24, 2024
Dear Lauryne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am happy to read that your stay was okay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Danielle

Traveled with partner
They canceled my reservation
Stayed 1 night in May 2024
Response from Adraine Rediresponse Specialist on May 24, 2024
Dear Danielle, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied that they cancelled your reservation. We would like to apologize for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Your concern is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Adi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very polite, respectful, and helpful. The hotel is close to the freeway and major roads . The rooms are clean with good microwaves and mini refrigerators. Overall, a great experience for travelers.
Stayed 7 nights in May 2024
Response from Adraine Rediresponse Specialist on May 24, 2024
Dear Adi, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff, polite and helpful staff. I am happy to read that you found the rooms to be clean with good microwaves and mini refrigerators. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Debora De Jesus

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken vending machine, and the microwave that doesn't work. For a plus, it leaves a lot to be desired.
Stayed 12 nights in May 2024
Response from Adraine Rediresponse Specialist on May 23, 2024
Dear Debora, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. Please accept our sincerest apologies for the broken vending machine and the microwave that didn't work. We take your issues seriously, and we will investigate and address this matter immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

Davinder

Ok
Stayed 2 nights in May 2024
Response from Adraine Rediresponse Specialist on May 23, 2024
Hello Davinder, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

6/10 Okay

JORGE, Montreal

Traveled with partner
Liked: Cleanliness
Very convenient hotel if you're going to NY because you can take one bus straight to Manhattan just from one block away
Stayed 2 nights in May 2024
Response from Adraine Rediresponse Specialist on May 22, 2024
Dear Jorge, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of our hotel to New York and Manhattan. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Kesia, Spring Hill

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Oniel Rediresponse Specialist on May 21, 2024
Hi Kesia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Oscar

Traveled with partner
I made a reservation and after I drove to the Hotel to check in I was told the hotel is actually full and their system is not working correctly and allowing people to book rooms that are already accounted for. Last night 5/17@11pm
Stayed 1 night in May 2024
Response from Chirell RediResponse Specialist on May 20, 2024
Dear Oscar,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the system issues and lack of availability. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

brittany

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was
Stayed 2 nights in May 2024
Response from Olivia RediResponse Specialist on May 18, 2024
Hello Brittany, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. I am glad you found our hotel to be okay. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Mackenley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on May 12, 2024
Hello Mackenley, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Mackenley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended,
Stayed 3 nights in Apr 2024
Response from Adraine Rediresponse Specialist on May 11, 2024
Dear Mackenley, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am glad that you highly recommended our hotel to anyone. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Trevand

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bed bugs
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 7, 2024
Dear Trevand,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

JEAN-BERNARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good spot to stay while waiting for my next load.
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on May 7, 2024
Dear Jean,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice spot to stay. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Tal

Stayed 3 nights in Apr 2024
Response from Kerry-Lee RediResponse Specialist on May 4, 2024
Hello Tal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

Edgar

Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on May 4, 2024
Dear Edgar, We at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Percefones

Liked: Cleanliness, staff & service, property conditions & facilities
Very Confortable place
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on May 2, 2024
Dear Percefones,Thank you for telling us about your recent visit at RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I was happy to read that our comfortable hotel met your needs. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and our team look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 Poor

Sonja

Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean! Tub was not clean and not what i booked.
Stayed 3 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on Apr 28, 2024
Dear Sonja,Thank you for your review following your stay at Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room and the tub was not clean, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Shafiqur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 25, 2024
Hello Shafiqur,Thank you for choosing to stay at our RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I appreciate your 1/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel to stay at
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 23, 2024
Dear Eric,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I'm so glad we earned your 4/5 score. At Red Roof, we are very happy to read that our hotel is nice to stay at. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Ebrima

Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on May 16, 2024
Hello Ebrima, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Renee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Carla RediResponse Specialist on Apr 23, 2024
Hello Renee, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tarun

The Front Desk staff sitting at night and lady sitting in the morning was pathetic. Lady won’t know even how to speak to the customer and was so rigid to answers to the basic questions.
Stayed 1 night in Apr 2024

2/10 Terrible

Deon

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Only thing I liked was the price at the time of looking. The hallway is dirty smokie they allowed animal there. Was out the way noisy found poop on the towel small beds and room old building needs remodeling
Stayed 2 nights in Apr 2024
Response from Xao RediResponse Specialist on Apr 20, 2024
Thanks for sharing your feedback with us, Deon. The team at our Red Roof Inn PLUS+ Newark Liberty Airport - Carteret was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you liked our prices, it was displeasing to read that this was the impression left with you. You stated that the dirty hallway and the small room, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Darshan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 18, 2024
Hello Darshan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Gurjit

Stayed 8 nights in Apr 2024
Response from Dannielle Rediresponse Specialist on May 7, 2024
Hello Gurjit, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

6/10 Okay

Bianca

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I won't recommend anybody to come here. Because the floors were sticky, it was rust all over the place. And I didn't like it the way. I thought I would.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 15, 2024
Dear Bianca, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the floors along with the other issue mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Jessica

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Carteret RRI smelled like stale cigarette smoke and cheap air freshener. The industrially painted bathroom door was covered in dirty drips. The window was extremely grimey on the inside, covered with distracting smears. Limited basic viewing channels on the TV. The fitness room was dark and filled with wet-dry vacs. Guests yelled in the halls all hours of the night. We suspected that our sheets had not been changed since the last guest due to little bits in the sheets and a mascara mark on pillowcase. There seemed to be one person running the entire place and there was no elevator. The minifridge worked.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 14, 2024
Dear Jessica, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the noise disturbances caused along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Tiffany

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Definitely recommend to someone for a quick stay.
Stayed 5 nights in Apr 2024
Response from Oshane RediResponse Specialist on Apr 14, 2024
Dear Tiffany, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 Poor

LAUREN, Vaughan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This property was quite run down. We had dirty towels in our bathroom upon arrival.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on Apr 13, 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Please accept our most sincere apologies for the towels. Relative to our hotel's upkeep, know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Rajinder

Stayed 3 nights in Apr 2024
Response from Olivia RediResponse Specialist on May 1, 2024
Hello Rajinder, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret and I are delighted to see your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Monseline

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and smell like smoke
Stayed 3 nights in Apr 2024
Response from Oniel Rediresponse Specialist on Apr 8, 2024
Hi Monseline,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Please accept our most sincere apologies for the concerns you described regarding the smell and cleanliness of the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Ernest

Liked: Staff & service
Stayed 8 nights in Mar 2024
Response from Oniel Rediresponse Specialist on Apr 8, 2024
Hi Ernest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Adi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and respectful staff.
Stayed 7 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Apr 6, 2024
Hello Adi,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 5/5 score following your stay. I am happy to read that you found our staff to be nice and respectful. Positive feedback like yours is always welcome as our hotel try to improve our guest experiences. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities
HORRIBLE
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on Apr 4, 2024
Hello Ebony, Thank you for taking the time to complete our guest survey. Myself and the staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice time
Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Apr 3, 2024
Thank you for your 5/5 rating of our RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET, Barbara. We are happy to see that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Jet

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing much
Stayed 2 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Apr 25, 2024
Dear Jet,Thank you for your 3/5 scoring of our RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. It's great to see that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 2, 2024
Hello Christine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

scott

Disliked: Staff & service, property conditions & facilities
I checked in for a week for a pleasure vacation. First the place is outdated. I didn’t feel too safe there. They don’t clean the rooms until the 4th day there, and not on weekends and by request only. I did, but they didn’t?? I only stayed there because it was cheaper than the executive suite hotel down the road, which was much better. This place also doesn’t have an elevator so if you bring lots of bags, you better have help!
Response from Recordo, Rediresponse Specialist on Mar 29, 2024
Hey Scott,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with how limited our housekeeping service is, the appearance of our property, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Johana

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not cleaning the room only 1 time
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 26, 2024
Hello Johana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It's saddening to hear that our limited housekeeping service hindered your stay. Please know that you can always speak with the front desk about additional housekeeping service. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
My only problem is the vending machine don't accept credit so I stay for a long time without water or anything to drink
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 24, 2024
Hey Ahmed,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES PHILADELPHIA - BELLMAWR. Red Roof value you as our guest and welcome your 4/5 score. I'm sorry to hear that you weren't able to utilize our vending machine. We hope that on your next visit you'll have the required currency in order to utilize the machine. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 13, 2024
Thank you, Ruth, for telling us about your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. I regret to discover that you weren’t thoroughly impressed with us, prompting your 1/5 score. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Adi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Excellent service.
Stayed 7 nights in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 11, 2024
Dear Adi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the excellent service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Andrii

Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on Apr 1, 2024
Hello Andrii,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Adraine Rediresponse Specialist on Mar 5, 2024
Hello Maria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very nice big Room good price.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 29, 2024
Dear David, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the affordability of your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

2/10 Terrible

Regina

Disliked: Cleanliness, property conditions & facilities
The bed was so uncomfortable, housekeeping in the hallway up to 5pm I couldn’t even sleep! Whatever movement made in the floor above I could hear it from my room
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 27, 2024
Dear Regina,Thank you for your review following your stay at Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncomfortable bed, the housekeeping in the hallway and the other listed issues hindered your stay, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,Red Roof Management