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Reviews of Hilton Short Hills

4 out of 5
Hilton Short Hills
41 Jfk Pkwy, Short Hills, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 420 out of 835 reviews" "
Rating 8 - Good. 227 out of 835 reviews" "
Rating 6 - Okay. 95 out of 835 reviews" "
Rating 4 - Poor. 42 out of 835 reviews" "
Rating 2 - Terrible. 51 out of 835 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

G

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
have now twice had erroneous billing.
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff weren’t that friendly, our room had left over food from the precious person and no blankets for the pull out couch. Room was nice, spacious and clean though
Stayed 1 night in Apr 2024

8/10 Good

virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Easy check in. Bar and food quite expensive. We went to a local diner for breakfast the 2nd day as 2 cups of coffee, an English muffin and a yogurt dish with fresh fruit and granola came to $40 our first morning and we were surprised at the cost. The diner was much less expensive. But the hotel is very nice and convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 3 nights in Apr 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Sanai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Infiniti

Disliked: Staff & service
I never stayed at this hotel nor did I book it and my card was used please refund me
Stayed 1 night in Mar 2024

10/10 Excellent

Raul, Falls Church

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and with a nice view.
Stayed 1 night in Apr 2024
Response from James P. on Apr 16, 2024
Thank you for your feedback! We are glad you enjoyed your stay with us.

8/10 Good

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a maze, terrible. Food was great. Room was bare, just a QR code, but clean. Bill was nearly $100 more than expected, checking on that now
Stayed 1 night in Apr 2024

10/10 Excellent

Metro

Stayed 1 night in Apr 2024

8/10 Good

Ian J

Liked: Cleanliness, property conditions & facilities
Good property
Stayed 1 night in Apr 2024
Response from Michelle P. on Apr 25, 2024
Hello Ian,Thank you for your rating!

2/10 Terrible

Jackeline

Stayed 2 nights in Mar 2024
Response from Michelle P. on Apr 25, 2024
Hello Jackeline,Thank you for your feedback.

10/10 Excellent

keelar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures don’t give this hotel justice. The staff was friendly, patient and accommodating. I would definitely recommend.
Stayed 1 night in Mar 2024
Response from Michelle P. on Apr 3, 2024
Hello Keelar,Thank you for staying with us! We appreciate your feedback. We hope to see you again in the not-so-distant future.

8/10 Good

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel I definitely would come back. I only have 3 takeaways. There should be a microwave in the room , better shower head, and the breakfast wasn’t giving but everyone was friendly the staff in the dining area by the pool and the front desk. The bed was very comfortable and room service was great plus friendly. I like the energy here but it’s life everything can’t be perfect and I point that out as suggestions not criticism. I will be back though 😇💕. Thanks everything .
Stayed 1 night in Mar 2024
Response from Michelle P. on Mar 27, 2024
Hello Jasmine,Thank you for your feedback! We hope to see you again, sometime in the near future.

10/10 Excellent

Valencia Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michelle P. on Mar 27, 2024
Hello Valencia Cecil,Thank you for your feedback!

8/10 Good

Giselle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our stay waa good. I was disappointed that we booked an executive suite and it wasnt noted in the booking that the lounge is closed on a weekend. Normally with the exexutuve suites, breakfast is free and other amenities are available. Nothing was available and we had to pay extra for everything. We did not even get a bottle of water in our suite.
Stayed 1 night in Mar 2024
Response from Michelle P. on Apr 3, 2024
Hello Giselle,Thank you for your feedback.

10/10 Excellent

ZORINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michelle P. on Mar 27, 2024
Hello Zorina,Thank you for your feedback!

10/10 Excellent

Zoi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that they charged us extra for the breakfast.
Stayed 1 night in Mar 2024
Response from Michelle P. on Mar 27, 2024
Hello Zoi,Thank you for your feedback!

2/10 Terrible

Bridget

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Hilton Short Hills Team on Mar 7, 2024
Bridget, thank you for taking the time to rate your recent stay at The Hilton Short Hills. We are disappointed about the low rating and would appreciate if you would give us more details on why you rated us the way you did.

10/10 Excellent

Colleen Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Michelle P. on Mar 2, 2024
Thank you for your feedback!We hope to see you in the near future.

8/10 Good

Tom

Great Bar Staff. Hot Tub isn't Hot
Bar staff was great. Hot Tub was only at 97 and didn't feel hot.
Stayed 1 night in Feb 2024
Response from The Hilton Short Hills Team on Feb 23, 2024
Tom, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback, and we will have our engineering team check the temperature of the hot tub. We will also pass on your positive comments about the bar to the team.

10/10 Excellent

Frantz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Michelle P. on Feb 6, 2024
Hello Frantz,Thank you for your feedback!We look forward to having you back in the near future.

10/10 Excellent

Tara

Traveled with partner
We stayed over for one night and it was not busy at all. It was very relaxing and quiet. The pool is a great spot to relax and closes at 9pm. The beds are very soft, but fine for one night. The hotel was clean and the staff very nice and helpful. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024
Response from Michelle P. on Jan 29, 2024
Hello Tara,Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us here at Hilton Shirt Hills.We hope to see you again soon, in the not-so-distant future.

10/10 Excellent

Khalil

Stayed 1 night in Jan 2024
Response from Michelle P. on Mar 27, 2024
Hello Khalil,Thank you for your feedback!

10/10 Excellent

Bridget

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and exceptionally clean. Buffet breakfast was included and it was delicious.
Stayed 1 night in Jan 2024
Response from Michelle P. on Jan 23, 2024
Hello Bridget,Thank you for your feedback!

8/10 Good

Taliyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle P. on Jan 21, 2024
Hello Taliyah,Thank you for your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from The Hilton Short Hills Team on Jan 16, 2024
Thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

8/10 Good

David

Stayed 2 nights in Jan 2024
Response from The Hilton Short Hills Team on Jan 16, 2024
David, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay will go again staff was great hotel was great 5 stars
Stayed 1 night in Jan 2024
Response from Michelle P. on Jan 8, 2024
Hello Michael,Thank you for your feedback! We look forward to having you back at Hilton Short Hills.

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Jan 2024
Response from Michelle P. on Jan 8, 2024
Hello Wayne,Thank you for your feedback! We hope to see you again soon in the near future.

10/10 Excellent

Tyrone

Liked: Cleanliness, amenities
Stayed 7 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Tyrone, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Hilton Team on Jan 12, 2024
Robert, thank you for your review.

6/10 Okay

ZHI BIAO

Stayed 2 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 26, 2024
Zhi Biao,Thank you for recent review of the Hilton Short Hills.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked more shuttle availability. Do they have a shuttle to the airport? Downtown Summit to the train? There was no information except for a shuttle to the shopping mall across the street.
Stayed 2 nights in Dec 2023
Response from The Hilton Team on Jan 12, 2024
Linda, the hotel has complimentary shuttle to the Short Hills Mall. There is a fee to the train station, summit and some neighboring towns. We do not go to the Airport.Thanks

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Leonid, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excellent

Yusef

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Yusef, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excellent

Bogdan Florin

Stayed 11 nights in Dec 2023
Response from Michelle P. on Jan 23, 2024
Hello Bogdan Florin,Thank you for your feedback!We hope to see you again in the no so distant future!

8/10 Good

Ivan

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Ivan, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

6/10 Okay

Gabriel

Stayed 1 night in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Gabriel, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Hills Hilton
Exceptional property in all respects. I now have a new go to hotel when traveling to the NY/NJ Metropolitan area.
Stayed 2 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Corey, thank you for taking the time to review your stay at The Hilton Short Hills. We look forward to you making our hotel your "go to " hotel moving forward.

8/10 Good

Balayogini

Liked: Room comfort
Convenient Stay
Stayed 2 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Balayogini, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

2/10 Terrible

John, Omaha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was very disappointed at check-in. I paid an extra $70 through Expedia for an 'Executive' room. Was led to believed it had an extra sitting room, couch, bathtub etc. At check-in, the woman's first question was if I needed a handicap room. I said no; I am not handicapped. When we got up to the room, it was a regular room. I went back downstairs to point out the discrepancy and the woman bluntly asked "I asked if you needed a handicapped room and you said no". During our exchange after she said this, because I could not believe she said it with a serious face, she tried to tell me that the handicap room and executive rooms are the same. So what Expedia calls an 'Executive' room, the Hilton calls a handicapped room? 1. How am I supposed to know that upon check-in? 2. How does that even make any sense? Seemed like a complete money grab to charge me extra, use some language discrepancy between the Hilton and the third party as an excuse and then tell me I have to deal with it via Expedia. Absolutely absurd. To this point this is my first and only complaint while using Expedia's service, but it is so frustrating I am expecting to be compensated at least the difference in price between this mythical 'Executive' room and what I actually got, which was a regular room.
Stayed 2 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
John, thank you for your review. We are disappointed that you were given the wrong impression about the room type. It looks like the picture on Expedia has a suite showing as a regular room. We are working with them to have accurate pictures on their site. Additionally, since you booked your room through Expedia, you would have to deal with them directly. We hope you give us another chance and stay with us in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heat/air conditioner and fan didn’t work in our room.
Stayed 2 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Patricia, thank you for your feedback on your stay at The Hilton Short Hills. We are sorry to hear that the heat/AC didn't work. We will have the engineers inspect the unit.

10/10 Excellent

Arnelia Engco

Stayed 4 nights in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Amelia, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excellent

Scott, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from James P. on Dec 16, 2023
Thank you for your feedback!

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service
Location was convenient, staff friendly and professional.
Stayed 1 night in Dec 2023
Response from The Hilton Short Hills Team on Jan 12, 2024
Amy, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.