Theater show

Reviews of Hyatt Place New York Midtown South

3.5 out of 5
Hyatt Place New York Midtown South
52 West 36th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1140 reviews" "
Rating 8 - Good. 331 out of 1140 reviews" "
Rating 6 - Okay. 72 out of 1140 reviews" "
Rating 4 - Poor. 35 out of 1140 reviews" "
Rating 2 - Terrible. 33 out of 1140 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Morteza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it
Stayed 1 night in May 2024

8/10 Good

Arlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for mid-town/Times Square access
Stayed 1 night in May 2024
Response from General Manager on May 27, 2024
Dear Arlene, Thank you for choosing us and for mentioning our outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss

10/10 Excellent

Kemia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and good service
Stayed 4 nights in May 2024
Response from Manager on May 25, 2024
Dear Kemia, We truly appreciate your generous compliments about our spotless property and warm hospitality! We are delighted you had an excellent stay at Hyatt Place New York/Midtown-South. Thank you for this fantastic review, and we hope to have the opportunity to welcome you again soon.Warm regards,Kyle Weiss

8/10 Good

Arounthip, Providence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked for a one night stay. The property was clean and we loved the view of the Empire State Building from our room. We had brought our family that was visiting from France to New York and the location of the property was a convenient walk to Times Square and all other locations they wanted to visit. They loved the top floor terrace and that there was breakfast included. I am giving it 4.5 stars as the towels were a little worn down and it would have been nice if there was another towel rack right outside the shower. There were 4 of us in the room and we had to hang our towels on top of each other. Other than that, the beds were comfortable and the room was spacious. All staff we encountered were nice and helpful. Would book here again!
Stayed 1 night in May 2024
Response from General Manager on May 23, 2024
Dear Valued Guest, Thank you for being our guest and for taking the time to review your experience at Hyatt Place New York/Midtown-South. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Warm regards,Kyle Weiss

10/10 Excellent

Katarina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, easy to get to, great accommodations and excellent free breakfast! I also really appreciated being able to leave my baggage there a few hours before and after check-in.
Stayed 3 nights in May 2024
Response from General Manager on May 22, 2024
Dear Katarina, Thank you for being our guest and for writing such a great review. We are delighted that our accommodations and location exceeded your expectations and that you particularly loved our delicious breakfast. Thank you again for choosing the Hyatt Place New York/Midtown-South, and we look forward to providing you with another exceptional stay whenever your travels bring you to our area.Warm regards,Kyle Weiss

10/10 Excellent

Karla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind people at the front desk, everything was clean and comfortable. Good place to stay
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Karla,"Thank you for the great review of Hyatt Place New York/Midtown-South. We are thrilled to read about your fantastic stay and how much you enjoyed our friendly service. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you back soon.Warm regards,Kyle Weiss

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and accessible
Stayed 5 nights in May 2024
Response from Kyle Weiss on May 17, 2024
Dear Guest, Thank you for choosing us and for mentioning our outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss

10/10 Excellent

William

Traveled with family
Easy and nice stay
Stayed 3 nights in May 2024
Response from Kyle Weiss on May 15, 2024
Dear William, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon. Warm regards,Kyle Weiss

10/10 Excellent

Romilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy nice view
Stayed 2 nights in May 2024
Response from Kyle Weiss on May 15, 2024
Dear Romilio, Thank you for staying at Hyatt Place New York/Midtown-South. We are pleased to know how much you enjoyed your time with us, and we appreciate you mentioning our amazing views of the Empire State Building. It was a pleasure hosting you, and we look forward to your next visit.Warm regards,Kyle Weiss

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel could not have been better! It was a pleasure to be there, and we will be back. The public areas were very basic, but nice and clean. As of this writing, this hotel does not charge a destination fee like many NYC hotels do, but they do put $100 hold on your credit card, which will be released at the end of your stay. They do this even if you pay in full before you arrive. The hotel has a good buffet breakfast with eggs, bacon, sides, breads, etc., and it's included in the price of the room. The housekeeper for our room was excellent and made pretty decorations of our washcloths each day. The large bathroom looked recently renovated and was just lovely. Spic and span each day. There was room for toiletries on the countertop, which was nice. We stayed in room 2206, which is on the 22nd floor. (The hotel has 26 floors.) The bedroom has a very basic look. It's larger than many NYC rooms with a desk, sofa, a chest of drawers, and a small closet. Nice, big window with a blackout shade. The mattress was fine. 2206 does not have a pretty view - you pay extra for that. I'll do that on my next visit. The room is right across from the elevator, so we experienced a bit of hall noise. There are 8 rooms per floor, and two of them are close to the elevator. The room had a one-cup coffee maker, no fridge, and no microwave. All in all, we give the hotel a great rating.
Stayed 4 nights in May 2024
Response from Kyle Weiss on May 15, 2024
Dear David, Thank you for being our guest at Hyatt Place New York/Midtown-South and for the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We are also glad you loved the bar and could take advantage of our delicious breakfast and well-equipped accommodations. We also appreciate you mentioning our attentive and thoughtful associates, and we will share your kind comments with them. We value your feedback and look forward to welcoming you back soon.Warm regards,Kyle Weiss

8/10 Good

Paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kyle Weiss on May 15, 2024
Dear Paulina, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Place New York/Midtown-South. We look forward to your return and wish you all the best with your future travels.Warm regards,Kyle Weiss

10/10 Excellent

MIHOKO, Harwinton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Nice and clean room.
Stayed 1 night in May 2024
Response from Kyle Weiss on May 13, 2024
Dear Mihoko, Thank you for the great review of Hyatt Place New York/Midtown-South. We are thrilled to read about your fantastic stay and how much you enjoyed our friendly staff. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. We also appreciate you mentioning our spotless accommodations. Thank you again; we look forward to welcoming you back soon.Warm regards,Kyle Weiss

8/10 Good

milton, brooklyn

Liked: Cleanliness, amenities
Cleanness was good
Stayed 1 night in May 2024
Response from Kyle Weiss on May 12, 2024
Dear Milton, We want to thank you for choosing to stay with us at Hyatt Place New York/Midtown-South. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Warm regards,Kyle Weiss

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Courteous staff.. gorgeous views. Nice complimentary breakfast. I’ll be back!
Stayed 1 night in May 2024
Response from Kyle Weiss on May 12, 2024
Dear Amy, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are glad you enjoyed the delicious breakfast and spectacular views and also appreciate you mentioning our attentive and thoughtful associates. We are pleased you found us to be of great value, and we look forward to welcoming you back soon.Warm regards,Kyle Weiss

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kyle Weiss on May 13, 2024
Dear Marie, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hyatt Place New York/Midtown-South. Thanks for choosing us for your time in the city; we hope to see you again soon. Warm regards,Kyle Weiss

2/10 Terrible

Ercan

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked room with king size bed. After we arrived, they said that you booked single bed although we showed receipt given by Expedia.
Stayed 1 night in May 2024
Response from Kyle Weiss on May 13, 2024
Dear Ercan, Thank you for being our guest and for sharing your feedback with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will allow us an opportunity to regain your trust and provide you with the seamless stay you deserve.Warm regards,Kyle Weiss

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of all the action, you can walk to restaurants and sight seeing. The breakfast was good.
Stayed 1 night in May 2024
Response from Kyle Weiss on May 10, 2024
Dear Rebecca, Thank you for choosing us and for sharing your feedback with us. We appreciate you mentioning our delicious breakfast and outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss

10/10 Excellent

Steven L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 5 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Steven L, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon. Warm regards,Kyle Weiss

10/10 Excellent

Arnur

Stayed 3 nights in Apr 2024
Response from Manager on May 25, 2024
Dear Arnur, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Place New York/Midtown-South; we hope to see you again soon. Warm regards,Kyle Weiss

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is a bit loud, but great installations, nice staff and location made it very worth it
Stayed 3 nights in Apr 2024
Response from Kyle Weiss on May 1, 2024
Dear Tristan, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are so glad our location was perfect for your visit and that you also liked our attentive and thoughtful associates. Moreover, we pride ourselves on delivering a memorable hotel experience in all aspects. New York is a vibrant city, and like other great cities, street noise can be a factor. Please accept our apologies for the noise issues you experienced outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope to welcome you again soon.Warm regards,Kyle Weiss

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Ubication, Jason the front desk service was perfect
Stayed 2 nights in Apr 2024
Response from Kyle Weiss on Apr 30, 2024
Dear Jose, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We also appreciate you mentioning our attentive and thoughtful associate, Jason, and we will share your kind compliments with him. It was a pleasure serving you, and we hope to welcome you again soon.Warm regards,Kyle Weiss

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and great location. Only complaint is the AC had trouble keeping up on a warm (80s) day
Stayed 3 nights in Apr 2024
Response from Kyle Weiss on Apr 30, 2024
Dear Ryan, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! We also appreciate you mentioning our comfortable accommodations. However, we apologize for the issue you encountered with the air unit in your room. Thank you for letting us know; we are very grateful for your patience. We regret the inconvenience and hope to have another opportunity to welcome you back to our hotel.Warm regards,Kyle Weiss

10/10 Excellent

Kimberly, FANWOOD

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 1 night in Apr 2024
Response from Kyle Weiss on Apr 29, 2024
Dear Kimberly, Thank you for choosing Hyatt Place New York/Midtown-South and for the kind review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer! It was a pleasure serving you, and we hope to welcome you again soon.Warm regards,Kyle Weiss

8/10 Good

Kav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Apr 2024
Response from Kyle Weiss on Apr 29, 2024
Dear Kav, Thank you for choosing us and for mentioning our outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss

4/10 Poor

CELIA

Traveled with family
Very poor breakfast. Not to many options. Full of people every hour. Very small rooms.
Response from Kyle Weiss on Apr 29, 2024
Dear Celia, Thank you for sharing your experience. It is disappointing to learn that we did not exceed every expectation. We regret that you felt our breakfast did not have the variety you expected. We do try to provide an assortment of options, and we are grateful for feedback that helps us improve our guest experience. Thank you for being our guest, and we hope you will stay with us again the next time you visit our city.Warm regards,Kyle Weiss

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Felt safe
Stayed 5 nights in Apr 2024
Response from Kyle Weiss on Apr 27, 2024
Dear Shawn, Thank you for the great review of Hyatt Place New York/Midtown-South. We are thrilled to read about your fantastic stay and how much you enjoyed our devoted associates. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you back soon.Warm regards,Kyle Weiss

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Kyle Weiss on May 17, 2024
Dear John, Thank you for rating your stay at Hyatt Place New York/Midtown-South. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warm regards,Kyle Weiss

10/10 Excellent

Wessam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kyle Weiss on Apr 26, 2024
Dear Wessam, Thank you for the great rating! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon. Warm regards,Kyle Weiss

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice amenities
Stayed 2 nights in Apr 2024
Response from Kyle Weiss on Apr 25, 2024
Dear Valeria, Thank you for choosing the Hyatt Place New York/Midtown-South for your visit to our city and for sharing your review. We love to read that you enjoyed your time with our amenities and had a fantastic stay. Thank you once more, and we hope you will make us your home the next time you are in this area.Warm regards,Kyle Weiss

6/10 Okay

Lilian, West Kelowna

Stayed 4 nights in Apr 2024
Response from Kyle Weiss on May 14, 2024
Dear Lilian, Thank you for choosing us for your recent visit to New York. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Warm regards,Kyle Weiss

10/10 Excellent

Khushbu

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Kyle Weiss on Apr 24, 2024
Dear Khushbu, Thank you for this excellent rating! We always work hard to provide a great experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hyatt Place New York/Midtown-South. We'd love to host you again someday for yet another unforgettable visit. Warm regards,Kyle Weiss

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very comfortable/ clean with an amazing/ok view of the city. Definitely recommend this property. Next trip to NY we will definitely stay there again. Amazing staff, walking distance to a lot of amazing attractions
Stayed 2 nights in Apr 2024
Response from Kyle Weiss on Apr 23, 2024
Dear John,Thank you for sharing about your stay at Hyatt Place New York/Midtown-South. We appreciate the flattering remarks and are glad you enjoyed so much about your visit. We love providing a seamless travel experience with our outstanding location, devoted associates, and relaxing accommodations. Thank you once more for your recommendation to future travelers, and we look forward to your return!Warm regards,Kyle Weiss

10/10 Excellent

Nicolette, Emmaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kyle Weiss on Apr 23, 2024
Dear Nicolette, Thank you for the great rating! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon. Warm regards,Kyle Weiss

10/10 Excellent

Ayce

Traveled with family
Liked: Amenities
Nice staff and great view
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Ayce, We are pleased you chose Hyatt Place New York/Midtown-South for your recent visit to New York. We are thrilled that you loved our resort and that the breathtaking views helped to energize your stay. We will certainly share your generous compliments regarding our thoughtful hospitality with our entire staff. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area.Warm regards,Kyle Weiss

8/10 Good

Kevin

Business traveler
Liked: Staff & service
This is a busy hotel, wear and tear is evident. Rooms are beat up and a bit dated
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Kevin, Thank you for the feedback. It is a pleasure knowing your visit with us was an enjoyable one. We are grateful for your feedback regarding our property needing an update and have shared the notes with the appropriate individuals for future modernization plans. We hope to see you again soon at Hyatt Place New York/Midtown-South.Warm regards,Kyle Weiss

8/10 Good

Suhaila Mohammad

Stayed 1 night in Apr 2024
Response from General Manager on May 7, 2024
Dear Ms. Mohammad, Thank you for letting us know your visit to Hyatt Place New York/Midtown-South was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Warm regards,Kyle Weiss

8/10 Good

Zhaoyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception is welcoming and helpful
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Zhaoyang, It was a pleasure reading your review of Hyatt Place New York/Midtown-South. We have an exceptional team whose top priority is making sure every guest is comfortable and has a fulfilling stay, so we look forward to sharing your compliments with our devoted front desk staff! It was a pleasure hosting your visit, and we look forward to your next return.Warm regards,Kyle Weiss

10/10 Excellent

vishal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotelly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Vishal, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon. Warm regards,Kyle Weiss

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Sylvain, It was a pleasure having you as our guest at Hyatt Place New York/Midtown-South. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Warm regards,Kyle Weiss

4/10 Poor

Kanita

Business traveler
Disliked: Amenities, property conditions & facilities
Aging property, on a very noisy street. The front desk staff couldn't care less about the guests or the questions asked. I got a sense of talking to DMV staff
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Kanita, We appreciate you sharing your concerns. Our top priority is excellent service; therefore, we are genuinely sorry for not being attentive to your needs. This is not typical of our service, and we certainly understand your frustration and are grateful for your patience. We have addressed these matters with the appropriate team to ensure this is not repeated. Also, please accept our apologies for the noise issues you experienced outside the hotel. We do hope you will revisit so we can provide you with the hospitality and accommodations you deserve.Warm regards,Kyle Weiss

8/10 Good

Adil

Stayed 1 night in Apr 2024
Response from General Manager on May 5, 2024
Dear Adil, Thank you so much for the terrific rating regarding your stay at Hyatt Place New York/Midtown-South. We hope you are already planning another trip our way.Warm regards,Kyle Weiss

8/10 Good

Barbara

Stayed 2 nights in Apr 2024

4/10 Poor

Angelia, Georgetown

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They are listed as Pay When You Stay yet, I was charged $100 prior to the stay (supposedly reimbursed in 5-7 days) AND despite them already charging the $100 refundable fee, they also charged me the fee again ( room & tax) when I checked in. If they are charging people fees prior to the stay, they should not be listed as Pay When You Stay. I am now waiting for $200 to be refunded to my accounts. Very disappointed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Angelia, Thank you for being our guest and for the feedback. It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area.Warm regards,Kyle Weis

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great location
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Carlos, Thank you for choosing us and for mentioning our outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss

10/10 Excellent

Jennfer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Kyle Weiss on Apr 3, 2024
Dear Jennfer, Thank you for the high rating. It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we look forward to seeing you again soon. Warm regards,Kyle Weiss

8/10 Good

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Dear Joseph, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed so much about your time with us. It was a pleasure hosting you at Hyatt Place New York/Midtown-South, and we hope to see you again soon.Warm regards,Kyle Weiss

8/10 Good

Demitri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Demitri, Thank you for sharing the nice rating about your experience at Hyatt Place New York/Midtown-South. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Warm regards,Kyle Weiss

10/10 Excellent

Liz

Traveled with partner
The right place to stay - 5 mins from Times Square
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 12, 2024
Dear Liz, Thank you for choosing us and for mentioning our outstanding location. We love that whatever brings our guests to Manhattan, we are just a short walk from so many of our great city's attractions! We hope to welcome you to the Hyatt Place New York/Midtown-South again soon.Warm regards,Kyle Weiss

6/10 Okay

jorge

Traveled with family
Liked: Cleanliness
it is convenient to many attractions of NYC. It is within walking distance of many places to eat. I thought the service was a little lacking. Had to wait to check out for about 5 minutes because the front staff was not at the front desk.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Jorge, Thank you for choosing us and for the candid review. We are so glad our location was perfect for your visit! Whether you are here to see attractions like the Empire State Building or Bryant Park, we are just a short walk from the best the Big Apple has to offer. However, we strive to provide thoughtful and intuitive hospitality, and we regret to learn that you found our front desk service to be inconsistent. We apologize for your checkout experience and for the difficulties endured. We appreciate your patience and have followed up with the appropriate individuals to improve our performance. We would love nothing more than to have another opportunity to fully win your heart on your next visit to our area.Warm regards,Kyle Weiss

2/10 Terrible

Devon

Stayed 2 nights in Mar 2024
Response from Management on Apr 16, 2024
Dear Devon, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Warm regards,Kyle Weiss