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Reviews of Best Western Plus Executive Residency Bronx

3 out of 5
Best Western Plus Executive Residency Bronx
500 EAST 185TH STREET, Bronx, NY

Reviews

7.2

Good

Rating 10 - Excellent. 26 out of 72 reviews" "
Rating 8 - Good. 15 out of 72 reviews" "
Rating 6 - Okay. 14 out of 72 reviews" "
Rating 4 - Poor. 10 out of 72 reviews" "
Rating 2 - Terrible. 7 out of 72 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

8/10 Good

Ryan

Stayed 2 nights in Jun 2022

4/10 Poor

Thomas

Traveled with family
Disliked: Staff & service
The property needs to have various areas repaired (broken light switches; phones hanging broken from the wall, etc). Housekeeping just skipped our room one if the days we stayed - no garbage emptied or towels replaced). Overall feel: grungy.
Stayed 3 nights in Jul 2022

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. The area was transitional.
Stayed 2 nights in Jul 2022

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very polite staff the only thing was the breakfast we got down there and it took forever for the to refill the food
Stayed 1 night in Jul 2022

10/10 Excellent

Milton

Liked: Staff & service, amenities, property conditions & facilities
Good location, staff warm and friendly. Facility clean and inviting. Enjoyed my stay.
Stayed 3 nights in Jul 2022

6/10 Okay

Adriano

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked a somehow better price offer considering being miles away from central Manhattan. The hotel needs definitely improvements on channel tv offering in its rooms and better and complete bathroom and shower accessories for guest's convenience.
Stayed 6 nights in Jun 2022

10/10 Excellent

Colin

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jun 2022

2/10 Terrible

Esyah

Stayed 1 night in Jun 2022

6/10 Okay

Jean-Francois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newly opened property, so the equipments and facilities are new. However, the surrounding area seems to be unsafe. Car parking is also a problem as the underground parking is apparently not completed.
Stayed 2 nights in Jun 2022

4/10 Poor

Brittney

Traveled with partner
Disliked: Property conditions & facilities
Flight cancelled which is not my fault. Had to fly in the next day and know I was not able to stay the first night I was still charged. To me that’s like being robbed.
Stayed 3 nights in Jun 2022

6/10 Okay

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean an Modern tho sharing a driveway w 3 other hotels makes it hard for parking
Stayed 1 night in Jun 2022

8/10 Good

Jeanne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was not bad and cleanish, but unsafe location. night desk clerk very helpful and nice but behind bullet-proof glass, taxis do not go to this n'hood even when called but uber did. Stayed with child when Laguardia canceled all flights and no other closer hotel was available. Expedia distance is not accurate- far from airport 20 mins. 50 dollar cab.
Stayed 1 night in Jun 2022

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was ok, small clean room. Great breakfast!!
Stayed 1 night in Jun 2022

8/10 Good

Ines

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good the room was great , the area needs improvement the parking was bad! Needs more free parking and not street parking!!
Stayed 1 night in Jun 2022

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
I loved it! Everyone working there was amazing! Super friendly! The room was clean and very neatly arranged when we arrived. They would service it and clean it out everyday. I would definitely stay there again.
Stayed 7 nights in Jun 2022

2/10 Terrible

Malek

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Cary

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Never again
I didnt appreciate the phone ringing at 3am and people knocking on my door.....
Stayed 1 night in Jun 2022

6/10 Okay

Yvette

Stayed 1 night in Jun 2022

6/10 Okay

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising of bed size
I would never stay here again hotel is pretty much clean. I booked a room with a queen size bed and they gave me a room with a full-size bed. The person at the front desk claimed that it was a queen bed. It was a full-size bed I own a queen size bed that bed was not a queen size bed.
Stayed 1 night in Jun 2022

10/10 Excellent

Ana Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 2 nights in Jun 2022

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not feel safe. Housekeeper let himself into my room while I was dressing at 9am
Stayed 1 night in Jun 2022

6/10 Okay

Thang

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Location… bad…bad
Stayed 1 night in Jun 2022

10/10 Excellent

Mansie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean
Stayed 1 night in May 2022

10/10 Excellent

elizabeth, aurora

Stayed 3 nights in May 2022

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
By far the worse place
1st off let me start with checking in. I reserved a balcony room upon checking in the man at the front desk goes to make sure the room is clean. Goes & comes back and hands me the room key for the room he just checked. I walk into room bed completely used towels all over the bathroom. I go back downstairs & tell him. He then questions me & goes checks the room again. Then apologizes & takes me to another room. As we are walking into the room he is still apologizing & said all he did was poke his head in the prior room & he really did not look properly. He states that it was the end of his shift & he was tired. Come to find out that all the front desk staff live in the hotel as well. So then the comfort of the beds are horrible & when I say horrible I mean like sleeping on rocks! My husband & I both woke up throughout the night with extreme back pain. Most uncomfortable pain ever. When I expressed my concerns they ignored it completely. I asked to speak with a manager to the same man at the front desk & he forgot to tell the manager. Then I asked for him to call me & I’m still waiting for the phone call. Tvs did not work in the room. The parking was 1st come 1st serve & then when you leave you are blocked in. Hotels should not even be offering this location on their site. The day of check out I asked for a later check out only an hour & the same man then told me he would have to charge me a late fee. I said I was doing a bad review he then changed his mind. Never stay!!!!!
Stayed 4 nights in May 2022

6/10 Okay

Madeline

Stayed 1 night in May 2022

10/10 Excellent

Theresa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in May 2022

2/10 Terrible

Melissa

Stayed 1 night in May 2022

4/10 Poor

Anani

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I stayed there for 3 days and they never change my towels my room never been cleaned
Stayed 3 nights in May 2022

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient if you want to stay at the Bronx or the airport I’m University. Super clean
Stayed 2 nights in May 2022

8/10 Good

Theresa

Stayed 2 nights in May 2022

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fordham graduation
Wonderful stay so we could attend graduation at Fordham. Staff/owners couldn’t have been nicer or more accommodating. Close proximity to the school and all that Arthur Ave. has to offer.
Stayed 1 night in May 2022

8/10 Good

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Momodu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms has vinyl floors which helps people who is allergic to carpet
Stayed 2 nights in May 2022

6/10 Okay

Jessica

Stayed 1 night in May 2022

4/10 Poor

Chante

Stayed 1 night in May 2022

2/10 Terrible

Michael

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
When I arrived I noticed that the area around the property was really bad. I’m ok with urban communities but this place didn’t seem safe. The hotel had parking but all the spots where taken so I had to park farther in the neighborhood and walk. As I enter the hotel neither employees had on name badges or uniforms. One guy was nice but the other seemed upset. They also had to take additional $150 deposit for smoking in your room. Walking down the hallway you can smell cigarettes and weed and hear people talking/yelling from their rooms. I didn’t feel comfortable leaving my bags there so I took them to my event and drove straight back to Philadelphia after the event. I wouldn’t recommend this hotel. Seems more like a cheep transient motel.
Stayed 1 night in May 2022

8/10 Good

Amadou

Liked: Staff & service, property conditions & facilities
Breakfast service was very good
Stayed 2 nights in May 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Lillian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Half my lights weren't working and the faucet for the shower was on upside down which led to a very cold surprise. I'm basically blind without my glasses so that took a while to figure out.
Stayed 1 night in May 2022

6/10 Okay

Rene

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Nyc trip
Bed was super hard.. and towels were small. Felt like the window was open.
Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unsatisfactory w/Staff
The front desk agent that was on staff on Sunday morning approximately 4:30am - 5:30am was rude; unapologetic and inconsiderate of the current issue we had just faced. The hotel is very nice, with the exception of the Marijuana smell that was strong as soon as the elevator doors opened, I felt I needed a drug test.
Stayed 1 night in May 2022

10/10 Excellent

Katrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

4/10 Poor

Lin

Stayed 2 nights in May 2022

4/10 Poor

Elias

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2022