Front of property

Reviews of Ace Hotel Brooklyn

4 out of 5
Ace Hotel Brooklyn
252 Schermerhorn St, Brooklyn, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 604 out of 771 reviews" "
Rating 8 - Good. 114 out of 771 reviews" "
Rating 6 - Okay. 32 out of 771 reviews" "
Rating 4 - Poor. 11 out of 771 reviews" "
Rating 2 - Terrible. 10 out of 771 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Traveled with group
Liked: Amenities
Great lobby and vibe!
Stayed 4 nights in May 2024
Response from Ace BK on May 25, 2024
Thank you for the compliment, Roberto!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Fine
Stayed 4 nights in May 2024
Response from Ace BK on May 24, 2024
Thanks for the feedback, John! Have a great weekend!

10/10 Excellent

Robert, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access, well kept up, excellent front desk service, close to bagel/coffee shop, access to all of downtown Brooklyn, wonderful find for us!
Stayed 3 nights in May 2024
Response from Ace BK on May 24, 2024
Robert, I'm glad to hear that the location was convenient for you!

10/10 Excellent

Gary, Beverly Hills

Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Ace BK on May 24, 2024
Gary, thanks for the rating!!

8/10 Good

Chona Dumlao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent housekeeping!
Stayed 4 nights in May 2024
Response from Ace BK on May 24, 2024
We are glad that you enjoyed your time with us!

10/10 Excellent

Victoria S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here, brilliant area to stay in if you are going to choose Brooklyn, close to the subway but also walking distance to great cafes and quiet streets if you are looking to explore close to the hotel. (Which some mornings is a very nice thing to do). One of the things that stand out about the hotel is how incredibly clean your room is, these are not rooms that are easy to keep clean, but the housekeeping staff do a brilliant job of it, so you feel at home very quickly. The hotel lobby and bar is continuously busy and buzzy, but that adds to the lovely environment and vibe of the hotel and it's welcoming, relaxed vibe. I stayed on the 8th floor and there is absolutely no noise once you are in your room, none at all, it's so peaceful, I loved that. Overall, a wonderful stay and I really wish I had booked a longer stay.
Stayed 5 nights in May 2024

10/10 Excellent

Jamal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best hotel in Brooklyn, and I have been to many
Stayed 6 nights in May 2024
Response from Ace BK on May 24, 2024
We are delighted to hear that you had a great stay with us. See us again the next time you are in the city!

10/10 Excellent

Zelda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, quiet, centrally located. The resturante had many options and a well stacked bar.
Stayed 3 nights in May 2024
Response from Ace BK on May 24, 2024
Thank you for the review, Zelda!

8/10 Good

Renée

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location for Brooklyn Academy of Music. comfortable bed; cool, eddy furnishings including a guitar, vinyl player and green leather couch; Smeg mini fridge. A couple minor things - water pressure in shower somewhat weak and took a while for hot water to come through. drain in sink was pretty slow; and like others said no coffee in room, but there's a coffee/tea maker. Great neighborhood near a lot of fabulous restaurants and eateries.
Stayed 1 night in May 2024
Response from Ace BK on May 18, 2024
Thank you for the review! I am happy to see that you liked the bed and the culture that we have curated for ourselves. My sincerest apologies for the lack of water pressure that you experienced along with the other things you mentioned. Sincerely, I would like to apologize for us not having coffee in our rooms. As a brand, we do not have coffee in the room because we serve coffee at our bakery counter in the restaurant.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Brooklyn and the Ace was a perfect choice. Nice room; coffee and pastry at the Bakery; dinner at As You Are; cocktails in the Lobby. Excellent stay overall.
Stayed 2 nights in May 2024
Response from Ace BK on May 24, 2024
It's always great to hear that someone had an excellent stay with us! We are glad that you enjoyed being with us!

8/10 Good

Michele, Ridgefield

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There was a DJ in the lobby on Saturday night which would have been fine but we had kids and went to bed at like 10 pm. The pounding from the music reached us on the 6th floor! This is not ok when you have little kids. Also, I wished the bakery had more baked items to choose from. Otherwise I loved the hotel. Very much needed in Brooklyn.
Stayed 1 night in May 2024
Response from Ace BK on May 24, 2024
I'm sorry to hear that the music vibrations were felt that high up! I am pleased to see that you enjoyed your stay regardless!

8/10 Good

NICOLA

Liked: Cleanliness, staff & service, property conditions & facilities
This property is pretty nice, the staff were absolutely fantastic. They really did a bang up job helping us with directions!! The bar staff was amazing, super friendly and fun. My only negatives would be they deactivated the wooden room keys and didn’t send out any type of notice. So, when we returned to the room late after a Yankees game, we had to go back to the front desk for new keys.
Stayed 3 nights in May 2024
Response from Ace BK on May 14, 2024
Thank you for your kind words, Nicola. Glad to see that you enjoyed yourself here. My sincerest apologies for the lack of communication regarding the keys. It honestly caught all of us off guard because I wasn't made aware of it myself. Sorry!

10/10 Excellent

Melinda, Woodbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee in the room was my one complaint.
Stayed 4 nights in May 2024
Response from Ace BK on May 14, 2024
As a brand we have opted to have black tea in the room instead of coffee. I sincerely apologize for this inconvenience.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and the activity in the lobby was nice.
Stayed 3 nights in May 2024
Response from Ace BK on May 6, 2024
Thank you for the kind words, Gary. Many thanks.

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ace BK on May 1, 2024
Thank you, Barbara!

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool hotel to stay in!
Stayed 3 nights in Apr 2024
Response from Ace BK on Apr 30, 2024
Cindy, see us again next time!

10/10 Excellent

Dariush

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ace BK on Apr 30, 2024
We appreciate you for the review!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very kind
Stayed 1 night in Apr 2024
Response from Ace BK on Apr 28, 2024
Thank you for being our guest, Katherine. We appreciate you.

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was more quiet at night, less traffic noise of other hotels that I’ve stayed at in the area
Stayed 3 nights in Apr 2024
Response from Ace BK on Apr 28, 2024
I am glad to see that you were able to have quiet, restful stay with us. Please see us again the next time you are in the area.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely got that luxury feeling and absolutely will stay again!!!
Stayed 1 night in Apr 2024
Response from Ashley & the Ace Management on Apr 22, 2024
Hi Hevin,you rock! see you soon again

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the appearance and quality of the hotel. Definitely a gem. When I come back I’m staying at the Ace Hotel and recommending my friends to do the same.
Stayed 2 nights in Apr 2024
Response from Ashley & the Ace Management on Apr 22, 2024
Hi Carl ,So Glad you enjoied you stay! we cant to host you again

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ashley & the Ace Management on Apr 22, 2024
Hi Susan,Thank you for the review

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar and Bartender was great. Room was exactly how it was suppose to be. Would recommend
Stayed 2 nights in Apr 2023
Response from Ron & Team At Ace BK on Apr 18, 2024
Thanks for your kind words regarding our Bar offerings. We'll see you soon!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ron & Team at Ace BK on Apr 18, 2024
Thanks for you wonderful review!

8/10 Good

XIAOYU

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they can provide some coffee in the room
Stayed 2 nights in Apr 2024
Response from Ron & Team At Ace BK on Apr 18, 2024
Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We appreciate your suggestion regarding in-room coffee amenities.Your comfort and convenience are important to us, and we take all guest feedback seriously as we strive to enhance our services and amenities. We understand the importance of a morning coffee to start your day right, and we will certainly consider your suggestion for future improvements.We hope that despite this minor inconvenience, you had an enjoyable stay with us. If there are any other suggestions or feedback you would like to share, please do not hesitate to reach out to us directly.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Ron & Team @ Ace BK

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and convenient dining. Location was ideal and worked out great for my first time in NYC.
Stayed 3 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
We are so glad that you enjoyed your first time in NYC with us! See us again the next time you are in Brooklyn!

10/10 Excellent

Jalene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The live music and great staff
Stayed 2 nights in Feb 2024
Response from Ace BK on Apr 16, 2024
We are elated that you loved the music! Thanks for staying with us!

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
Thanks for staying with us, Freddy!

10/10 Excellent

Ricardo, Weston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Downtown Brooklyn. Highly recommended!
Stayed 1 night in Mar 2024
Response from Ace BK on Apr 16, 2024
Ricardo, we are glad you liked your stay!

10/10 Excellent

Aisha

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
Aisha, thanks for the review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location and nice size rooms. Great vibe for both work and play.
Stayed 2 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
It is great to see that you enjoyed your time here.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities
Shower was subpar for price paid.
Stayed 2 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
I'm sorry Larry. Did you happen to give us a chance to fix this before you departed?

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with gorgeous lobby and rooms. Super fun and convenient for a weekend getaway in Brooklyn!
Stayed 3 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
Thanks for the review, Kathleen!

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel
Stayed 3 nights in Apr 2024
Response from Ace BK on Apr 16, 2024
Thanks for the review!

10/10 Excellent

Durhane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ace BK on Apr 6, 2024
We value you for taking the time to leave us a review! Have a great day!

6/10 Okay

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was convenient especially having a bakery, dining room, and bar within the hotel. However, we were awakened in the middle of the night by a faulty fire alarm. According to other guests, this was not the first time it has occurred at this hotel. Given the fact that the rooms are upwards of $400 per night, the hotel should be able to afford to fix this.
Stayed 1 night in Mar 2024
Response from Ace BK on Apr 6, 2024
Martin, we are in the process of investigating why the fire alarm went off. We take this seriously and want to ensure this is resolved properly. Realistically, these things take time. However, please know that it is being taken care of. Thank you for the review and I'm sorry this happened during your stay.

8/10 Good

James, Laguna Woods

Liked: Cleanliness, staff & service, property conditions & facilities
If you like trendy minimalist art deco rooms with a subway running directly under it (stick to the uppermost floors), a nice restaurant and coffee bar, very nice computer work areas, a warm bar with loud music on weekends then this place is for you.
Stayed 5 nights in Mar 2024
Response from Ace BK on Apr 6, 2024
Thank you for staying with us, James. Please see us again the next time you are in Brooklyn!

10/10 Excellent

Milna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be returning
Stayed 1 night in Mar 2024
Response from Ace BK on Apr 2, 2024
We'll see you next time, Milna! Thanks for staying with us!

10/10 Excellent

Siman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! The hotel has great vibes and lovely lively lobby
Stayed 2 nights in Mar 2024
Response from Ace BK on Apr 2, 2024
Hello Siman. We are glad that you enjoyed your stay. See us again next time!

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ace BK on Apr 2, 2024
Thanks for the review, Darlene!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were concrete walled and extremely sound proof. Did not hear any noise outside the room. 5-10 minutes walk to Barclays, subways and lots of restaurants.
Stayed 3 nights in Mar 2024
Response from Ron & Team At Ace BK on Mar 29, 2024
Thank you immensely for sharing your delightful experience with us! We are thrilled to learn that your stay with us was nothing short of exceptional.It brings us immense joy to hear that you found our concrete-walled rooms to be incredibly soundproof, allowing for a serene and peaceful environment throughout your stay.Moreover, we are delighted that our convenient location, just a short 5-10 minute stroll from Barclays, subways, and an array of restaurants, added to the convenience and enjoyment of your visit. We understand the importance of accessibility and are pleased that our prime location contributed to the overall satisfaction of your stay.Once again, we express our heartfelt gratitude for your kind words and glowing review. It was truly a pleasure to have you as our guest, and we eagerly anticipate the opportunity to welcome you back for another memorable stay.

2/10 Terrible

Richard

Liked: Staff & service, property conditions & facilities
Wonderful location and fresh vibe.
Stayed 1 night in Mar 2024
Response from Ashley & the ace Team on Mar 29, 2024
Hi Richard thanks for the review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the Ace hotel in Brooklyn, NY. It was quiet and hospitable. The Gym gave me an old school vibe it made me feel I was meant to be there.
Stayed 2 nights in Mar 2024
Response from Ashley & the Ace Management on Mar 29, 2024
Hi Curtis, Thank you for the amazing review. You are awesome !

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to subway, good food options on property, gym, clean.
Stayed 1 night in Mar 2024
Response from Ashley & the ace Team on Mar 29, 2024
Hi Stephen,Thanks for the review hope to host you again soon!

10/10 Excellent

Kyle, West Hartford

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Ashley & the Ace Management on Mar 24, 2024
Hi Kyle, Thank you for the review !

8/10 Good

Junwei, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel but a bit noisy at night.
Stayed 1 night in Mar 2024
Response from Ashley Ace Management on Mar 23, 2024
Hi Junwei, Thank you for the review hope to have you back soon!

8/10 Good

CHAKRAVARTHY KALYANA

Business traveler
Liked: Cleanliness, staff & service, amenities
Old room with torn carpets and black ceilings!...
Stayed 3 nights in Mar 2024
Response from Ron & Team At Ace BK on Mar 22, 2024
Hey Chakravarthy, we're genuinely disheartened to hear about your less-than-stellar experience. ] Our sincerest apologies for falling short of your expectations – we aim for nothing less than perfection! Torn carpets certainly don't align with the high standards we strive for. Rest assured, we're on it , working diligently to spruce things up and ensure every corner shines bright once more! Your feedback is like a guiding light, illuminating the path toward improvement. We hope for the opportunity to welcome you back and showcase the true essence of our hospitality. Until then, wishing you only the finest stays wherever your travels may take you.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy, restaurant for dinner was excellent and room was clean and pretty.
Stayed 1 night in Mar 2024
Response from Ron & Team at Ace BK on Mar 22, 2024
Thanks Elizabeth for you amazing review. See you soon!

10/10 Excellent

rubin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lively atmosphere, and great staff.
Stayed 4 nights in Mar 2024
Response from Ron & Team At Ace BK on Mar 22, 2024
Thanks for your amazing review. We'll be waiting for your next visit!

10/10 Excellent

Oliver

Stayed 2 nights in Mar 2024
Response from Ashley Ace Management on Apr 7, 2024
Hi Oliver, Thanks for the review!