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SureStay Hotel by Best Western New Braunfels

2.5 star property
Hotel in New Braunfels with free breakfast and a 24-hour front desk

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for SureStay Hotel by Best Western New Braunfels

Desk, laptop workspace, blackout drapes, soundproofing
Outdoor spa tub
Standard Room, 2 Queen Beds, Accessible, Non Smoking | Accessible bathroom
Exterior
Desk, laptop workspace, blackout drapes, soundproofing

Reviews

7.2 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
The price is ￥10,645
￥12,029 total
includes taxes & fees
Sep 24 - Sep 25
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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Smoking, Refrigerator

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hydromassage showerhead
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 2 Queen Beds, Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Smoking, Refrigerator & Microwave

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, soundproofing

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hydromassage showerhead
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Hydromassage showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Smoking, Refrigerator

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Smoking, Refrigerator

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Hydromassage showerhead
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
AmericInn by Wyndham New Braunfels
Pool
Breakfast included
Parking included
Free WiFi
8.0 out of 10, Very Good, (320)
The price is ￥10,517
￥11,884 total
includes taxes & fees
Oct 1 - Oct 2
AmericInn by Wyndham New Braunfels

About the neighborhood

Map
78130, TX, New Braunfels, 510 Highway 46 S

What's nearby

  • New Braunfels MarketPlace - 14 min walk
  • Comal River - 5 min drive
  • Schlitterbahn New Braunfels Waterpark - 5 min drive
  • Gruene Hall - 6 min drive
  • Landa Park - 6 min drive

Getting around

  • San Marcos Station - 18 min drive
  • San Antonio International Airport (SAT) - 35 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Jack In The Box - ‬3 min drive
  • ‪Golden Corral - ‬6 min walk
  • ‪Sonic Drive-In - ‬5 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk

About this property

SureStay Hotel by Best Western New Braunfels

Property highlights
You can look forward to free continental breakfast, shopping on site, and laundry facilities at SureStay Hotel by Best Western New Braunfels. For some rest and relaxation, visit the spa tub. Stay connected with free WiFi in public areas, and guests can find other amenities such as a business center.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free self parking
  • Express check-out, a vending machine, and a front-desk safe
  • Free newspapers and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 50 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like WiFi and sound-insulated walls.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hydromassage showers and shower/tub combinations
  • TVs with premium channels
  • Wardrobes/closets, mini fridges, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day, plus a deposit of USD 200 per stay
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.1 per stay (rates may vary)
  • Pet deposit: USD 200 per stay
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Super 8 New Braunfels Tx Motel
Surestay By Best New Braunfels
Super 8 by Wyndham New Braunfels TX
SureStay Hotel by Best Western New Braunfels Hotel
SureStay Hotel by Best Western New Braunfels New Braunfels
SureStay Hotel by Best Western New Braunfels Hotel New Braunfels

Frequently asked questions

Does SureStay Hotel by Best Western New Braunfels have a pool?

Yes, this property has an outdoor pool. Pool access starts at 10:00 AM.

How much does it cost to stay at SureStay Hotel by Best Western New Braunfels?

As of Sep 23, 2024, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western New Braunfels on Sep 24, 2024 start from ￥10,645, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western New Braunfels pet-friendly?

Yes, SureStay Hotel by Best Western New Braunfels allows pets (limit 2 total). There's a deposit of USD 200 per stay and a fee of USD 25 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay Hotel by Best Western New Braunfels?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western New Braunfels?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western New Braunfels?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay Hotel by Best Western New Braunfels located?

Situated in New Braunfels, this hotel is within a 10-minute walk of Guadalupe River, Lake Dunlap, and Comal Park. New Braunfels MarketPlace and New Braunfels Conservation Society are also within 1 mi (2 km).

SureStay Hotel by Best Western New Braunfels Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 201 out of 743 reviews" "
Rating 8 - Good. 257 out of 743 reviews" "
Rating 6 - Okay. 123 out of 743 reviews" "
Rating 4 - Poor. 57 out of 743 reviews" "
Rating 2 - Terrible. 105 out of 743 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Liked: Amenities
Was pleasantly surprised with the room.
Stayed 1 night in Sep 2024

2/10 Terrible

Rosa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room had many roaches and the cleaning staff was rude. The “do not disturb” sign was on the door and they opened our door at 10:45am to clean it. We also requested late check out and they called at 11am to let us know it was time to check out. There is bad communication in the office. We will never stay here again.
Stayed 2 nights in Aug 2024

2/10 Terrible

Wendy

Disliked: Cleanliness, staff & service, property conditions & facilities
This motel was the worst I have ever stayed at. We had to plunge our own toilet as IT was not operating at all. Told the front desk and asked to be moved. They would not move us. The room as invested with bugs and the grounds were littered with dog feces. It was horrible. We were there to look and buy a home in the area. It was located conveniently for us to get around and had truck parking for my husband. The property was poorly maintained and not in a good working condition. We should never have had to plunge a toilet let alone not be moved to a different room. I want a REFUND
Stayed 5 nights in Aug 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently. The staff is wonderful!
Stayed 1 night in Aug 2024

10/10 Excellent

don

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is always clean and extremely convenient for us when we come to my drs appointments
Stayed 1 night in Aug 2024

6/10 Okay

Mildred

Traveled with family and small children
Liked: Staff & service
I didn't like the little visitors we had (roaches)
Stayed 3 nights in Jul 2024

4/10 Poor

Devin

Disliked: Property conditions & facilities
The air conditioner didn't work properly. It was on 60 & we were sweating all night. There was a weird smell. The toilet wouldnt flush. The manager did come & fix that immediately though. The waffles for breakfast were ok. The juice tasted spoiled. The room cost more than it should have for what we paid for.
Stayed 2 nights in Jul 2024

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
It was nice room
Stayed 1 night in Jun 2024

10/10 Excellent

Debra

Stayed 1 night in Jul 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only lasted about 2 hours, room was infested with roaches and had one walking through my face in bed.
Stayed 1 night in Jul 2024

10/10 Excellent

Linda

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to New Braunfels for medical reasons. The staff at the hotel ensured we were booked into a room with handicapped accessibility. The room was quiet, very clean and the beds were comfortable. We were also close to the hospital. I would recommend SureStay to other travelers.
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is nasty and the front desk agent was incredibly rude, asked everyone for ID, wouldn’t allow us
Stayed 1 night in Jun 2024

10/10 Excellent

Kelly-Maree

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on Father’s Day, it was hot and the pool was well enjoyed. Everything quietened after the pool closed and aside from some road noise I slept well
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2024

10/10 Excellent

Kristy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrongly charged
Stayed 2 nights in Jun 2024

6/10 Okay

Alexia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very nice. Breakfast was very limited. Staff was friendly and nice but couldn’t figure out how to give me points for the rooms which needed to be done at the hotel due to a booking issue with the app. Shower handle in room came off and there was no one available to fix it properly. A man who spoke no English came and did what he could. My elderly mother found it very frustrating.
Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad experience
Very disappointing! It was only for 1 night and the shower was broken. It's frustrating that you can't even take a decent shower when you are paying for basic services.
Stayed 1 night in Jun 2024

6/10 Okay

Omar

Stayed 1 night in Jun 2024

10/10 Excellent

Marc, New Waverly

Stayed 2 nights in May 2024

6/10 Okay

Nohemi

Disliked: Staff & service
Stayed 3 nights in May 2024

8/10 Good

Marc, New Waverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing! So friendly and thoughtful. Great place to hang your hat.
Stayed 1 night in May 2024

8/10 Good

Marc, New Waverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in May 2024

10/10 Excellent

Marc, New Waverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really Great! So friendly and helpful. Really quiet and that's surprising being that I was here over the Memorial Weekend! Highly recommended!
Stayed 1 night in May 2024

6/10 Okay

Mary Elizabeth, Fortville

Liked: Staff & service
Coffee was horrible, cold. Room was dusty!
Stayed 3 nights in May 2024