Well, let’s start with communication with the manager, which was pathetic. About a month before our trip, we requested an extension by one day. We didn’t receive an answer until two weeks later, which was also one day after we could have gotten a full refund…coincidence? I think not. This is a timeshare…they will try to deny it, but that’s what it is. They offered us shuttle passes and $100 gift card if we sat through a 90-minute presentation. The 90 minutes turned into 2 1/2 hrs of them asking personal financial questions and trying to pressure us into buying into the timeshare. Granted, we could have said no to the presentation. Most VRBO places have some condiments (salt, pepper, at the very least). There was nothing here. This place (room) is in desperate need of renovation. Both bathrooms had a hodgepodge of plumbing fixtures…chrome, brushed nickel, and gold. Both bathrooms also have a lot of water damage that has been covered up with caulk. Also, the tub and shower both need bleach, the floors were black. I don’t think they’ve been scrubbed in a long time. They have two bathrooms, both only had a partial roll of toilet paper and only one extra roll in the spare bathroom. We were able to get more from the front desk, but why wasn’t there more in the room to begin with. The walls and ceiling are very thin. You can hear everyone outside the windows and everyone above you. I can’t say I would stay there again, but I also can’t say it was absolutely terrible.