Wendy, we are genuinely disappointed to hear about your recent experience with us. We apologize that your room did not meet the standards you've come to expect from past stays. We're taking your feedback to heart regarding the cleanliness and odors, ensuring our housekeeping team members will reinforce their efforts. We also regret to hear about the slip hazard in the bathroom. We strive to have our guests feel safe at all times. We hope to get a chance to make things right and provide you with the pleasant stay you've been accustomed to on your visits to Nashville in the past.

Shelby, it's reassuring to see you found the service provided by our front of house colleagues praiseworthy. We hope your next stay will leave an even stronger impression. Safe travels.

Vincenzo, it's great to hear that you found our Sonesta Simply Suites Nashville Brentwood to be perfectly situated for exploring the attractions in Franklin and Nashville. We're thrilled that our location served as your optimal base. Come back and see us again soon!

Seleste, we're genuinely sorry to hear about your disappointing experience. We understand that cleanliness is paramount, and we sincerely apologize if it seemed our standards were not upheld.You rightly expected the kitchen area and furniture to be immaculate and well-maintained, and any shortcoming on that front is a concern we'll look into. We will also check on the appliances mentioned to ensure a more pleasing ambiance and comfort for guests.In regards to the issue with the refund policy, we will review this procedure as we strive to provide flexibility especially in unforeseen circumstances. Your feedback is extremely valuable, and we can assure you we do not consider this standard treatment for our guests.We hope for the chance to impress and improve upon your recent experience in the future.

Jeff, we regret to hear that your experience did not meet your expectations. Cleanliness is typically a highlight for our guests so it's disappointing to hear it didn't match your visit. We also understand the inconvenience caused by animals that disturbed your peace. We appreciate your feedback and we will take it into account as we continually seek to improve our guest's satisfaction.

Thank you for the 4-star rating!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Simply Suites Nashville Brentwood. Thank you again for sharing!

Wanda, it's delightful to hear that you found the Sonesta Simply Suites Nashville Brentwood rooms clean and generously sized, with full cooking facilities at your disposal. We appreciate your feedback, and we certainly hope to welcome you back next time you're in the city!

Catina, thank you for taking the time to provide your feedback. Your notes about the hallways' décor and the compactness of the entrance and snack area are appreciated. At Sonesta Simply Suites Nashville Brentwood, we're always aiming to enhance our guests' experiences, and insight like yours is invaluable in that pursuit. We hope you will consider staying with us again, offering us an opportunity to exceed your expectations.

Rick, we appreciate your valuable feedback. It's great to hear that you and your furry friend enjoyed staying at Sonesta Simply Suites Nashville Brentwood. We also take pride in maintaining our hotel grounds and are glad you found our workout area to your liking. We're sorry to hear about your experiences related to cleanliness. We want to assure you that we aim to provide a clean and comfortable environment for all our guests. Your comments provide important insight to help us improve. We're looking forward to welcoming you back.

James, thank you for offering your feedback. It's regrettable to hear about the issues experienced during your stay, such as the condition of the room and the scent in the public areas. We appreciate your suggestions on areas where we can improve, such as our housekeeping efforts. State of cleanliness and ensuring the comfort of our guests are our top priorities. Your feedback will be shared with the management team for review and action. We truly hope you might reconsider and give us a chance to provide a more satisfactory experience on a future visit.

Michael, we're delighted to hear that you appreciated the convenient location and great value of Sonesta Simply Suites Nashville Brentwood. Also, we're thrilled that our team members' friendliness and professionalism contributed to your positive experience. We look forward to offering you the same warm and professional service on your next stay.

Kenneth, it's truly heartening to know you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood. We thank you for endorsing our affordable accommodations and the significant value we offer our guests. We hope your Nashville getaway was as wonderful as expected, and we're eager to welcome you back on your next adventure.

Cathy, it's disheartening to learn that your overall experience wasn't as ideal as we aim for. Regarding your mention of the room condition, rest assured that maintaining our facilities is of utmost importance to us and this will certainly be looked into. We're also taking your comments about the bathroom into consideration to better improve. We hope to have the opportunity to exceed your expectations during your next stay.

Michael, it's very disappointing to hear about your recent experience. It's clear there were aspects of your room that did not meet your expectations. We prioritize our guest's comfort and satisfaction, and strive to ensure all amenities are maintained in top-notch conditions. Your feedback helps us identify areas for improvement and we are committed to taking necessary actions for rectification. We hope that you would consider choosing us in the future to allow us to provide a more positive experience.

Nelson, we're saddened to hear about the inconveniences you experienced during your stay. It's disappointing to learn about the maintenance issues you faced along with your concerns regarding cleanliness. We'd also like to apologize for the inconvenience you experienced with the key cards. Please know, our team members are trained to handle all kinds of situations and be assured we understand the importance of having a comfortable and well-maintained environment. Going forward, we'll work proactively to ensure similar circumstances do not occur. Your feedback is valuable and will be used as a way to continually enhance our guest experiences. We hope for the opportunity to serve you again under better conditions.

Natasha, it's regretful to learn about your experience. Cleanliness is a top priority for us, and it seems we didn't meet your expectations in this instance. We appreciate this feedback for our continuous efforts in enhancing our service quality. We hope you give us a second chance to make your next stay much improved.

Matthew, thank you for sharing your experience. We are thrilled to hear that you had a fantastic stay at the Sonesta Simply Suites Nashville Brentwood. We appreciate your positive endorsement and look forward to welcoming you back in the future.

Robin, we regret to hear your recent stay didn't meet your expectations. It's disheartening that you encountered cleanliness issues within your room - we're committed to maintaining the highest standards. We're glad to hear you were satisfied with the air conditioning, the TV, and the location. We hope you give us another chance in the future to provide you with an excellent stay you would expect from us.

Robin, it's good to hear that certain aspects of your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We are however, concerned about your comments regarding cleanliness. Please rest assured, we have an intensive cleaning protocol in place and we will definitely reinforce these standards with our housekeeping colleagues. Your feedback aids our constant efforts to enhance guest experiences. We're hoping for another chance to show you our true standards in the future.

Mary, it's wonderful to hear that your stay at the Sonesta Simply Suites Nashville Brentwood was satisfying. We strive to make our guests' experiences exceptional and your high rating suggests we achieved that. We look forward to welcoming you back on your next visit.

Mary Anne, thank you for sharing your feedback. It's pleasing to hear you found our rooms clean. We value your observations regarding the room's decor and minor fixtures, and will consider your insights during our continuous improvements. We regret any inconvenience caused by the in-room appliances. For future stays, any issue can be promptly addressed by our dedicated team members. We hope we may get another opportunity to prove to you the full potential of the Sonesta Simply Suites Nashville Brentwood experience. Thank you.

Sonia, it's unfortunate to hear about your less than satisfactory experience. Our team acknowledges the concerns you've raised, such as issues with your room's bathroom and the absence of a dressing mirror. We'd like to assure you that enhancements are a constant process within our property. Your understanding is appreciated, and we hope to have another chance to deliver an experience that aligns better with your expectations.

Elizabeth, we regret to hear about your recent experience. We understand your frustration regarding the elevator situation and we wish to assure you that our team is proactive in maintaining the condition of all amenities. Additionally, we realize the inconvenience of shifting rooms and we're working towards a more seamless process for extended stays. Not sure of the disconnect regarding the charge for the coffee and tea - but that is complimentary - just no complimentary breakfast as it is part of our policy. We are committed to providing competitive value without compromising on the quality or convenience. It is our sincere hope to welcome you back for an improved experience.

Tracie, it's fantastic to learn that your experience at Sonesta Simply Suites Nashville Brentwood was truly memorable. Your high rating is greatly appreciated and we're glad our accommodations exceeded expectations. We look forward to serving you again on your next visit.

Chrisann, we're thrilled to hear your glowing feedback concerning the cordial team members and prime locale of Sonesta Simply Suites Nashville Brentwood. It's great that these features contributed to a memorable stay. We eagerly await your return on your next visit to Nashville.

Dylan, it's good to hear you valued our convenient location and appreciated the assistance received from our front desk team members. However, it's regrettable that aspects of your stay didn't meet expectations. Your concerns about the initial cleanliness and decor of your room have been noted, and we assure you these are not indicative of our usual standards. We're glad the issue was swiftly resolved and we hope for the opportunity to provide an improved experience on a future visit.

Kathryn, we're glad to see you had a good experience at Sonesta Simply Suites Nashville Brentwood. We value your feedback and hope to see you back soon for another pleasant stay. Thanks for choosing us for your Nashville visit.

Lissette, thank you for choosing Sonesta Simply Suites Nashville Brentwood! We're thrilled you had a five-star experience with us. It was our pleasure having you, and we hope to welcome you back in the near future. Safe travels!

Christopher, thank you for sharing your experience. We acknowledge your concerns; traditional check-in times can indeed vary and we regret if our scheduled timing was inconvenient for you. Your dissatisfaction with the laundry facility is also noted, and we understand how frustrating it can be when expectations aren't met. Lessons learned from your feedback will help better our accommodations and services moving forward. We hope you'll consider us again in the future for a chance to improve on your recent experience.

Thanks for sharing this perfect rating, Tihya!We're thrilled to hear you enjoyed your stay at Sonesta Simply Suites Nashville Brentwood! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

Sarah, we're delighted to hear your compliments about Sonesta Simply Suites Nashville Brentwood. It's always encouraging when guests share their positive experiences. We hope to have the pleasure of welcoming you back soon.

Susan, it is regrettable to hear your experience did not align with your expectations. Our team strives to provide an excellent stay for all our guests, and it is clear we fell short during your visit. We would appreciate an opportunity to learn more about your experience and work towards improving your future stays with us.

Yuna, we're glad to hear you had such a pleasant experience at Sonesta Simply Suites Nashville Brentwood. It's always our aim to ensure our guests enjoy their stay. We look forward to welcoming you again.

Stacy, it's a concern to hear about the troubles associated with your key card and the wait time for a resolution. We're continuously striving to streamline our processes for they demand minimal downtime. We're glad our team members were accommodating and offered an alternative room for your convenience.Your feedback about the rooms is valuable, and we're already on a mission to further enhance the charm of our property, including considering refreshing touches like new carpets. We hope to serve you better on your next visit to Sonesta Simply Suites Nashville Brentwood.

Janie, we've noted your rating and it's apparent that your experience did not meet your expectations. Feedback is very important to us and we would appreciate it if you could provide more information about your experience. This will allow us to take the necessary steps to enhance the quality of our services.

Tanisha, it's regrettable to learn that the initial impressions of our accommodations did not meet your expectations. We strive to maintain modern and fresh spaces, and we're sorry to hear this wasn’t your experience. Your feedback is vital and we appreciate your perspective, as it allows us to improve and better serve our guests. We hope you'll give us the opportunity to provide you with a superior stay in the future.

Sylvia, thank you for the glowing review! We're thrilled to hear you found your room at Sonesta Simply Suites Nashville Brentwood to be spotless and appealing. Knowing that you felt at home instantly highlights our dedication to guest comfort. We're also delighted that the convenience of our location added to your positive experience. We're eagerly awaiting your next stay with us. Safe travels!

Paige, it's delightful to know that you found your stay at Sonesta Simply Suites Nashville Brentwood enjoyable and clean. We appreciate where you're coming from regarding the aesthetics and are always in the process of enhancing our overall appeal. Safety and value are high on our list of priorities, and we're glad you noticed. We eagerly look forward to welcoming you back on your next trip.

Douglas, thank you for your review. At Sonesta Simply Suites Nashville Brentwood, we take pride in the cleanliness of our facilities and we're pleased you found the bed comfortable and appreciated the mini kitchen and full refrigerator. We're always seeking ways to improve, and your remarks regarding certain visual aspects of your room have been duly noted. Rest assured, our maintenance team will thoroughly review the areas you've highlighted. We hope you'll stay with us again in the future for an even better experience.

Jeffery, thank you for sharing your experience. We're sorry to hear about the issues you encountered concerning the room amenities and cleanliness. Your feedback is vital to us as it points out areas for improvement. Rest assured these issues have been noted and will be addressed appropriately. We invite you to visit again to witness our improved facilities and services.

Mariana, we regret to read about the less than stellar experience you've conveyed. It's disheartening that our team members did not reach the standards of service we aim to provide. Additionally, we apologize for the inconveniences related to your room including challenges with cleanliness and amenity replenishment. We appreciate you bringing these matters to our attention and will take appropriate steps to ensure better service in the future.

Anfernee, it seems you left us a rating without any specific feedback. We strive to ensure guest satisfaction but it seems some areas might have not met your expectations during your stay. We would greatly value any additional feedback you could provide, helping us understand better what might have gone awry. We remain committed to making improvements where necessary to ensure your future stays are more enjoyable.

Hunter, thank you for your rating on Expedia. We are thrilled that you had an excellent experience at Sonesta Simply Suites Nashville Brentwood. Your support is greatly appreciated, and we hope to welcome you back again in the future.

Ben, it's a pleasure to hear about your excellent experience at Sonesta Simply Suites Nashville Brentwood. We're thrilled you found great value in our accommodations and fully utilized the kitchenette in your room. We look forward to welcoming you back for another exceptional stay!

John, thank you for sharing your positive feedback. It's wonderful to know your stay at Sonesta Simply Suites Nashville Brentwood met your expectations. We look forward to welcoming you back on your next visit!

We appreciate the feedback, Keva.It's unfortunate your time with us was less than ideal. A member of our team would like to discuss your experience further. Please provide us with an email address or phone number that would be convenient to reach you? We'd like to look into this as soon as possible.We hope for the opportunity to share a more positive experience with you soon.

Karen, it's fantastic to hear you had such a positive experience at Sonesta Simply Suites Nashville Brentwood. We are truly grateful for your top-ranking Expedia Review. The entire team looks forward to serving you again in the future. Thank you.

Kevin, thank you for choosing Sonesta Simply Suites Nashville Brentwood and taking the time to rate us. We're delighted to learn that your stay was enjoyable and hope we'll have the opportunity to provide another pleasant experience on your next visit.

Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Simply Suites Nashville Brentwood! We hope you plan on staying with us again soon!We're looking forward to your next visit!