All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 606 out of 1014 reviews" "
10 - Excellent
606
Rating 8 - Good. 243 out of 1014 reviews" "
8 - Good
243
Rating 6 - Okay. 82 out of 1014 reviews" "
6 - Okay
82
Rating 4 - Poor. 44 out of 1014 reviews" "
4 - Poor
44
Rating 2 - Terrible. 39 out of 1014 reviews" "
2 - Terrible
39
8.8/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Nicholas
Business traveler, Traveled with partner
Apr 28, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room itself was nice and clean but we had a toilet clogging problem that we repeatedly had to address
Nicholas
Stayed 3 nights in Apr 2024
Response from CHRIS S. on Apr 28, 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH
Thank you for your kind comments and for choosing Sonesta. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
4 Star Family weekend hotel. Hot breakfast, Pool, convenient location, extra room for teens. the only negative was they did not replace the towels every day.
Elizabeth
Stayed 2 nights in Apr 2024
Response from LeAnn on Apr 22, 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
8/10 Good
Deonca, Katy
Traveled with family and small children
Apr 21, 2024
Liked: Amenities
The parking lot was full. The pool was open until 11 PM which was greatly appreciated. The room was spacious and clean, but the breakfast could’ve been a bit better.
Deonca
Stayed 1 night in Apr 2024
Response from CHRIS S. on Apr 22, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
2/10 Terrible
andrew
Apr 19, 2024
Liked: Cleanliness, staff & service
Extra charges on credit card
andrew
Stayed 1 night in Apr 2024
Response from LeAnn on Apr 19, 2024
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.
Enjoyed my stay and will stay again for another visit.
Kyla
Stayed 3 nights in Apr 2024
Response from LeAnn on Apr 14, 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.
Overa it was great! My only negative comments were that the parking lot was overfilled late at night. Also, the staff suddenly called to say that they did not have any rooms at 6 pm cdt yet when we called an hour later they said they had made a mistake. The staff should have called us back when they realized their mistake.
Joseph
Stayed 2 nights in Apr 2024
Response from CHRIS S. on Apr 12, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
6/10 Okay
Patricia, Adel
Apr 10, 2024
Liked: Staff & service
Disliked: Cleanliness
I didn’t feel it was very clean, not terrible but noticed. Convenient location to the airport but not an area to walk around outside
Patricia
Stayed 1 night in Apr 2024
Response from CHRIS S. on Apr 11, 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The hotel is close to the airport and very accessible to mid-town and the room was clean and tidy. Breakfast starts at 7, which is rough if you have an early flight but there was coffee at least. All in all a good stay for the price.
Natalie V
Stayed 1 night in Apr 2024
Response from LeAnn on Apr 10, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!
8/10 Good
Markeshia
Apr 5, 2024
Liked: Amenities
It provided what it needed to for my weekend stay.
Markeshia
Stayed 2 nights in Mar 2024
Response from CHRIS S. on Apr 5, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Nice place for a quiet stay before heading the airport. Shuttle was quick and saved us 15 bucks on an Uber. Staff were friendly and courteous, could not have asked for any better treatment. Check in was quick and uneventful
Benjamin Ross
Stayed 1 night in Apr 2024
Response from CHRIS S. on Apr 3, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
Pet friendly hotel- I get it, but it smelled terribly like dog and the beds are tiny.
Denise
Stayed 1 night in Mar 2024
Response from LeAnn on Apr 2, 2024
Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see you again soon!
The front desk person was so nice and friendly and welcoming.
Mary
Stayed 1 night in Mar 2024
Response from CHRIS S. on Mar 31, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Joshua was awesome. He went above and beyond his job duties to meet the needs requested by my family. Joshua called me by name when seen in halls He also took the time to address any needs if we had any.
What awesome customer service .
I first meet Joshua via phone and then in person
Joshua is a great ‘face’ for your front desk.
Joshua is a definite asset to your company
Beverly
Stayed 2 nights in Mar 2024
Response from CHRIS S. on Mar 28, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
The Sonesta did the job for a quick weekend in Nashville for our son’s baseball tournament. It was clean, safe, and quiet! The staff was great.
Ruthie
Stayed 2 nights in Mar 2024
Response from CHRIS S. on Mar 27, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Love the place!! Really good service!!! Friendly and lovely people!!!
Lucila
Stayed 3 nights in Mar 2024
Response from CHRIS S. on Mar 26, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
6/10 Okay
Lisa
Traveled with family
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the staff was very friendly. However, the mattresses and the pillows were terrible. The lighting in the bathroom is also terrible.
Lisa
Stayed 2 nights in Mar 2024
Response from CHRIS S. on Mar 26, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
6/10 Okay
Sara
Traveled with family
Mar 24, 2024
Disliked: Cleanliness
Not a bad hotel, safe, in an OK location, but definitely not a $200/night hotel. Room was kind of dirty, didn’t look like it was cleaned properly. Hotel smelled like weed when you walked in, once you got past the strong smell of air freshener. The pool was super murky. Staff was super nice though!!!
Sara
Stayed 1 night in Mar 2024
Response from CHRIS S. on Mar 26, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
10/10 Excellent
John
Mar 24, 2024
John
Stayed 2 nights in Mar 2024
Response from CHRIS S. on Apr 13, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Excellent facility, have nothing bad to say, superb service
Mike
Stayed 2 nights in Mar 2024
Response from CHRIS S. on Mar 24, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
6/10 Okay
Bobby
Traveled with family and small children
Mar 18, 2024
Liked: Amenities
I liked the room layout, the staff, and the amenities (fitness center and indoor pool). The bed was comfortable but the pillows were not.
I did not like that the flooring looked was not very clean and looked like it needed to be replaced. The breakfast was very limited and not very good.
The area is close to the airport and lots of traffic near the hotel during the day.
Bobby
Stayed 2 nights in Mar 2024
Response from LeAnn on Mar 18, 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
Front Staff werent very friendly and made us feel like we were bothering them during their personal conversations, there was a man who was very kind and friendly that was moving carts and cleaning up, the towels always ran out, ice machines are broken everywhere. Ac wouldnt stop running so we ended up just turning it off all weekend because it was already uncomfortable enough asking basic questions of the staff. Not sure i would inquire to stay again.
Neil
Stayed 2 nights in Mar 2024
Response from LeAnn on Mar 8, 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon!
The property was easily accessible. Very friendly front desk clerk.
Constance
Stayed 1 night in Feb 2024
Response from CHRIS S. on Mar 1, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
10/10 Excellent
Deborah
Traveled with family
Feb 29, 2024
Liked: Cleanliness, staff & service, amenities
Like the quiet of the area.
Deborah
Stayed 1 night in Feb 2024
Response from CHRIS S. on Feb 29, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Friendly and fast at the front desk. Free convenient parking. Room was spacious and clean. Good water pressure. Overall very pleased. Great option if you’re flying out early in the morning to catch a flight.
Aubree
Response from LeAnn on Feb 27, 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
10/10 Excellent
Keith
Feb 26, 2024
Nice and clean
Keith
Stayed 1 night in Feb 2024
Response from LeAnn on Feb 27, 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
It is close to the airport, clean, and the facility is maintained very well.
richard W
Stayed 2 nights in Feb 2024
Response from CHRIS S. on Feb 23, 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Nice small hotel. We weren’t in a large room but there was still plenty of space. Nice corner with a desk for business calls or work productivity. Nice couch. Large tv (probably around 40 inches) mounted to wall that could turn all directions. Comfy bed and a very nice bathroom. I liked that there was security outside 24/7 to monitor cars also.
Kurtis
Stayed 2 nights in Feb 2024
Response from CHRIS S. on Feb 22, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you may posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
6/10 Okay
Greg
Traveled with family
Feb 18, 2024
Liked: Staff & service
Close to airport made it convenience. The walls were thin and could hear people in adjacent rooms. Kids running up and down the halls. Noisy and didn’t sleep.
Greg
Stayed 1 night in Feb 2024
Response from CHRIS S. on Feb 19, 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you may posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
10/10 Excellent
Lasheena
Traveled with family and small children, Business traveler
Feb 8, 2024
Liked: Cleanliness, staff & service, amenities
Called the day before to comfirm the indoor pool only to find out the next day upon arrive that it was closed due to a repair.
Lasheena
Stayed 2 nights in Feb 2024
Response from chris s. on Feb 8, 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!
Friendly staff, clean and updated property, I felt safe and plenty of room. The breakfast needs attention.
Amy
Stayed 2 nights in Feb 2024
Response from Leann on Feb 6, 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
10/10 Excellent
Justin
Traveled with family
Feb 4, 2024
Liked: Cleanliness, staff & service
Pool was out of service. Ceiling fan popped out of base
Justin
Stayed 2 nights in Feb 2024
Response from Leann on Feb 6, 2024
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.
10/10 Excellent
Eric
Jan 31, 2024
Eric
Stayed 1 night in Jan 2024
Response from LeAnn on Mar 20, 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.
10/10 Excellent
Daniel
Jan 30, 2024
Daniel
Stayed 1 night in Jan 2024
Response from LeAnn on Mar 20, 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!
Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.