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Reviews of Mint House at The Reserve - Nashville

4 out of 5
Mint House at The Reserve - Nashville
301 Rosa L Parks Ave, Nashville, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1149 out of 1451 reviews" "
Rating 8 - Good. 224 out of 1451 reviews" "
Rating 6 - Okay. 44 out of 1451 reviews" "
Rating 4 - Poor. 18 out of 1451 reviews" "
Rating 2 - Terrible. 16 out of 1451 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bryant

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great size room. People working at the front desk were extremely helpful even though it is not a traditional hotel.
Stayed 6 nights in May 2024

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great modern apartment. Beds good!
Stayed 1 night in May 2024
Response from Mint House on May 22, 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 Excellent

KARIN

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Treasure C on May 21, 2024
Hello Karin,We are glad you enjoyed your stay. Thanks for the review.

10/10 Excellent

Cain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and very nice will stay here again.
Stayed 2 nights in May 2024
Response from Treasure C on May 21, 2024
Hello Cain,We are glad you enjoyed your stay. Thanks for the review.

10/10 Excellent

Lynn

Traveled with family
Apartment was very upscale, and very clean,
Stayed 2 nights in May 2024
Response from Mint House Guest Care on May 19, 2024
Thank you, Lynn! We're so grateful to have fantastic guests like you! Please come back and see us any time!

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Mint House has a great location being only a 10 minute walk downhill to the centre of Broadway with all the Honky Tonk bars, the Ryman, the museums etc. The property feels safe and secure and we found there was always someone present on reception throughout our stay. The apartment had great kitchen facilities everything you need really. I only have two suggestions for improvement. We had an apartment that was facing east and my son was sleeping on the pull out bed and was woken early every morning by strong sunlight coming into the room despite there being blinds. The other thing is that in the whole apartment there were only 2 clothes hangers. I guess I could have asked reception for more but didn’t bother doing that. I definitely stay there again. It was good value with a great location.
Stayed 9 nights in May 2024
Response from Treasure C on May 16, 2024
Hello David,Glad to hear you had an overall great experience staying with us! Thank you for the helpful suggestions. We will make note of these issues for future reference.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location of the Mint House was perfect. Loved the character and charm.
Stayed 2 nights in May 2024
Response from Mint House Guest Care on May 14, 2024
We’re so grateful for your kind words, Nancy! Thank you for staying with us and we hope to see you again soon!

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Could have been cleaner and furnishings need freshening up a bit.
Stayed 3 nights in May 2024
Response from Mint House on May 12, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. There was a problem with the air conditioning, however, they jumped into action once it was reported and they even offered a discount for the inconvenience. I would definitely stay here again.
Stayed 2 nights in May 2024
Response from Mint House on May 12, 2024
They took perfect care of my home, communicated clearly throughout, and I would welcome them back in a heartbeat! It was an honor to host you - sending you a warm thank you from all of us at Mint House!

8/10 Good

MacKenzie

Liked: Amenities, property conditions & facilities
Great location, quiet and safe. Overall a great place….floors needed a good cleaning.
Stayed 5 nights in May 2024
Response from Mint House on May 8, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Shelby

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for a long weekend girls trip, and will definitely be keeping Mint House in mind for our next trip. Having a bedroom & a kitchen was super helpful, especially for our friend who has a severe peanut / nut allergy. The staff were extremely accommodating & kind. Thank you for a great trip!
Stayed 3 nights in May 2024
Response from Mint House on May 8, 2024
Thank you for the sweetest note! So glad you love the city as much as we do! Thank you again for staying with us, hope to see you again soon! :)

8/10 Good

Sue

Liked: Cleanliness, property conditions & facilities
The property was nice , safe & fairly clean. We felt as if we need more towels and washcloths for 3 of us. There was no dish cloths, only two good coffee cups. But over all was good and easy to walk to broadway street!
Stayed 2 nights in May 2024
Response from Mint House on May 8, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

8/10 Good

Christie

This property was decent. It was nice to have two bedrooms and a pull out coach. However, it only has one bathroom and one sink. The shower did not work well.
Stayed 2 nights in May 2024
Response from Mint House on May 5, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Great rooms, wonderful space. Everybody was very friendly and inviting.
Stayed 5 nights in Apr 2024
Response from Mint House on May 5, 2024
Thank you for the sweetest note! So glad you love the city as much as we do! Thank you again for staying with us, hope to see you again soon! :)

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Mint House on May 4, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

8/10 Good

Catherine

Stayed 3 nights in Apr 2024
Response from Treasure C on May 21, 2024
Hello Catherine,We are glad you enjoyed your stay. Thanks for the review.

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved staying there. However the overnight construction noise was obtrusive. We realize tho that is beyond the mint’s control Blackout shades could help too the room was very light for sleeping Location was great. Walking distance to downtown was very convenient Staff was friendly and helpful
Response from Mint House on May 1, 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 Excellent

Brandon

Liked: Cleanliness, amenities, property conditions & facilities
nice location
Stayed 1 night in Apr 2024
Response from Mint House on Apr 29, 2024
Aw, thanks! You're making us blush! We're so grateful to have fantastic guests like you! Please come back and see us any time! :)

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Accommodations were clean and spacious. Very quiet. Parking was convenient and cost was consistent with the area. The staff was very helpful. 10-15 minute walk to many attractions. A unique place to stay. Mattresses were a bit uncomfortable (due for replacement), but overall this was a great place to stay in Nashville.
Stayed 3 nights in Apr 2024
Response from Mint House on Apr 29, 2024
Aw, thanks! You're making us blush! We're so grateful to have fantastic guests like you! Please come back and see us any time! :)

8/10 Good

Niki

Liked: Cleanliness, amenities, property conditions & facilities
It’s our 2nd time at the Mint House Nashville and we would go back to stay in the future. We like that it’s easy to walk to the main attractions, quiet, secure parking and reasonable price wise vs hotels. Definitely recommend!
Stayed 2 nights in Apr 2024
Response from Mint House on Apr 29, 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Mint House Guest Care on May 19, 2024
Thank you, Susan! We're so grateful to have fantastic guests like you! Please come back and see us any time!

2/10 Terrible

Alex

Disliked: Cleanliness, property conditions & facilities
This review is in no way a reflection on Expedia. I use Expedia all the time and I’ve never had a problem. This was my first time staying in a mint house property. I was looking for a premium experience and this was the opposite. I booked a 2bedroom apartment with a vault. My group was really looking forward to this. When we arrived they put us in another room that was honestly disgusting. You could tell it was a really nice space 2-3 years ago. Today it is not. When I brought it to managements attention they didn’t get back with me till the second day of my three day stay. The lack of communication was sub par. For the amount of money you’re paying I’d rather stay at the BOBBY or DREAM HOTELS.
Stayed 3 nights in Apr 2024
Response from Mint House Guest Care on Apr 28, 2024
We're so sorry to hear that your stay with us wasn't as amazing as we had hoped. We apologize for listing error and cleanliness and will use your feedback to do better. It's feedback like this that helps us continue to improve our guests' experiences. Thank you for allowing us to host you. We hope to see you again soon so we can meet your expectations!

10/10 Excellent

MaryJo

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our stay at the mint house was lovely! Highly recommend as it is reasonably walkable to downtown many dining options and resources. The staff was amazing, kind and very helpful! The rooms are very spacious and clean and very comfortable. There was construction are the backside of the hotel where our room faced, but we were fine as we had our little white noise (portable) machine. I would definitely stay again. This is a gem of a place and reasonable prices. We were very pleased!
Stayed 4 nights in Apr 2024
Response from Mint House on Apr 29, 2024
Aw, thanks! You're making us blush! We're so grateful to have fantastic guests like you! Please come back and see us any time! :)

8/10 Good

Mitchell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We rented a room here for three nights, wanted a full kitchen. Being able to actually cook and save what little money you have left after the Nashville experiance! Which is well worth it I may add. Would only ask for some basic things as in maybe some salt and pepper in the kitchen and perhaps some blankets for the living room! other than that perhaps some indication on the view out the window would be nice. really would have prefered a city scape over the common area courtyard where people play cornhole in. Small ask for price I feel. Staff was great and helpfull. Emails/messages on what to do made it easy to get in and out without a hitch! would consider again.
Stayed 3 nights in Apr 2024
Response from Mint House Guest Care on Apr 28, 2024
Thank you Mitchell for sharing your feedback. It's notes like this that help us continue to improve our guest’s experiences to create memorable and seamless stays. Thank you for allowing us to host you and we hope to see you again soon.

10/10 Excellent

Nicholas

Stayed 1 night in Apr 2024
Response from Mint House on May 12, 2024
Thank you for the sweetest note! So glad you love the city as much as we do! Thank you again for staying with us, hope to see you again soon! :)

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
This place is a gem. If you are willing to walk a half mile, the location is terrific. The staff is excellent. One shout out to Tommy who oriented us Seniors to using codes and made us feel comfortable and special.
Stayed 4 nights in Apr 2024
Response from Mint House on Apr 29, 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

10/10 Excellent

Erin

Liked: Property conditions & facilities
We absolutely loved this place! Tommy was amazing and very helpful both on check in and check out! We. We were so impressed with our stay here! We will be back!
Stayed 3 nights in Apr 2024
Response from Shayla H. on Apr 15, 2024
Thank you for staying with us at Mint House! We appreciate your feedback!

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
The room was great. Could use an assist handrail in the bathroom to get in and out of the tub. It is quite deeper than a normal tub. Lack of plug options around bed was an issue. Four outlets, but three being taken up means unplugging something to charge devices if you are visiting with more than one person, or have multiple devices you need to charge by the bed like I did. The light hanging down above the sink means you can't use the sink and the mirror from right in front of it at the same time. Use the sink, move to the right to use the mirror, move back to move the sink. Just inconvenient. Trying to get parking sorted out was not easy because apparently I tried to prepay for Friday (my first day) too early in the day because it was the same day? Like I couldn't add Friday to my paid days because it was Friday and too early in the day to pay for it on the app? I'm not really sure because the app wasn't very clear on what the error was. To be honest, I didn't think I would have to pay for parking.
Stayed 3 nights in Apr 2024
Response from Shayla H. on Apr 15, 2024
Thank you for your feedback! We will be addressing your concerns.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located.
Stayed 3 nights in Mar 2024
Response from Shayla H. on Apr 12, 2024
Thank you for staying with us at Mint House! We appreciate your feedback!

10/10 Excellent

Bing

Stayed 1 night in Apr 2024
Response from Shayla H. on Apr 12, 2024
Thank you for staying with us at Mint House! We appreciate your feedback!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We especially loved the people who worked there. They were friendly, knowledgeable, helpful and very nice. Always happy to answer all our questions and explain the history of the building. I would recommend the Mint House to everyone going to Nashville.
Stayed 7 nights in Mar 2024
Response from Mint House on Apr 10, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mint House on Apr 10, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

4/10 Poor

Ryan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very clean and nice room but feels like living in a basement. Barely any “typical” amenities including no “lobby”. We barely saw any other guests and there’s nothing around the property that is convenient (restaurant, convenience store). The staff is super friendly and helpful and I think this was more of a personal preference for me. The property could be really perfect for the right person. Not a family on vacation though.
Stayed 2 nights in Apr 2024
Response from Mint House on Apr 10, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
The area and history
Stayed 3 nights in Mar 2024
Response from Mint House on Apr 10, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall an excellent property, the only issue we had with the unit was poor water pressure (showers took 10-15min) and an inconsistent shower control - hot and cold and on/off changed every time we took a shower. I think the control needs to changed. Otherwise a great stay.
Stayed 3 nights in Mar 2024
Response from Mint House on Apr 10, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay and enjoyed the ability to walk to many things in downtown Nashville!
Stayed 3 nights in Mar 2024
Response from Mint House on Apr 10, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Yesenia

Stayed 3 nights in Mar 2024
Response from Mint House on Apr 29, 2024
Sounds like an amazing stay! It was an honor to host you, thanks for staying with us and we hope to see you again soon! :)

10/10 Excellent

Krista

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet and an easy walk to many places. The internet wasn’t great but we made it work. Having a washer and dryer was a plus as we stayed for a week. It was a perfect place to call home while in Nashville.
Stayed 7 nights in Mar 2024
Response from Mint House on Mar 27, 2024
We're so grateful to have fantastic guests like you! Please come back and see us any time! :)

8/10 Good

Norma

Traveled with family
The room need curtains other than that everything is perfect.
Stayed 3 nights in Mar 2024
Response from Mint House on Mar 17, 2024
Thanks so much. We're so glad we were able to host you and appreciate the kind words! Hope to see you again soon! :)

8/10 Good

Laura, OAK CREEK

Traveled with partner
Liked: Cleanliness
Location is perfect! Walkable to many sites downtown . It was extremely confusing to first get into parking- need better instructions and readable keypad. Cement floors made the room cold and the tub in the bathroom was downright dangerous. Spacious but need more storage units and counter space.
Stayed 3 nights in Mar 2024
Response from Mint House on Mar 17, 2024
Oh no! We're so sorry to hear that your stay with us wasn't as amazing as we had hoped! Thank you for your feedback, it's notes like this that help us continue to improve our guests' experiences to create memorable and seamless stays. We work so hard to get things perfect, but sometimes we miss the mark. Thank you for allowing us to host you and we hope to see you again soon to ensure we can live up to your expectations! :)

10/10 Excellent

Sharon, West Oneonta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unique character. Really nice.
Stayed 2 nights in Feb 2024
Response from Marchie B. on Feb 23, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, room comfort
Downtown without the problems
Great location for a concert at the Ryman w/uber readily available. Historic building with all the amenities for fun today! Safe!
Stayed 1 night in Feb 2024
Response from Marchie B. on Feb 23, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Alisa

Stayed 1 night in Feb 2024
Response from Marchie B. on Feb 23, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Keyshawn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mint House on Feb 26, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

8/10 Good

William

Traveled with group
Liked: Cleanliness, room comfort
Nothing major because you don't go out of town to just sit in the room and watch TV, but it wouldn't keep working properly was having difficulties with Netflix I believe
Stayed 1 night in Feb 2024
Response from Mint House Guest Care on Feb 20, 2024
Thanks so much, William. We're so glad we were able to host you and appreciate your feedback! Hope to see you again soon!

10/10 Excellent

roxanne p, orange

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the time we got there until we left had the most amazing experience. Lala was the best!! Definitely booking again!!
Stayed 3 nights in Feb 2024
Response from Mint House on Feb 18, 2024
Thank you for the sweetest note! So glad you love the city as much as we do! Thank you again for staying with us, hope to see you again soon! :)

10/10 Excellent

Wendy, Singer Island

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mint House on Feb 18, 2024
Aw, thanks! You're making us blush! We're so grateful to have fantastic guests like you! Please come back and see us any time! :)

10/10 Excellent

Robert, St Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
15 minute walk to the heart of Nashville (Broadway and 5th) Amenities in room were great, including washer and dryer! Separate bedroom and living room area. Staff were more than helpful.
Stayed 7 nights in Feb 2024
Response from Mint House on Feb 14, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Janice

All good and within walking distance of many venues.
Stayed 1 night in Feb 2024
Response from Mint House on Feb 14, 2024
Aw, thank you so much! It was a joy to host you and we welcome you back any time! Thank you for staying with us and we hope to see you again soon! :)

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Marchie B. on Feb 10, 2024
Thank you for staying with us! We appreciate your feedback.