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Reviews of Hilton Brentwood/Nashville Suites

3 out of 5
Hilton Brentwood/Nashville Suites
9000 Overlook Blvd, Brentwood, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 691 out of 1002 reviews" "
Rating 8 - Good. 199 out of 1002 reviews" "
Rating 6 - Okay. 56 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

amanda, Laughlin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful and clean hotel. It was quiet and the beds weee so comfortable. Easy check in and parking. The staff kept the rooms so clean. Breakfast and dinner available at the hotel. Beautiful area and shopping and good restaurants near by. We would definitely stay there again.
Stayed 4 nights in May 2024

6/10 Okay

Takiyah

Liked: Staff & service
Really loved the food and the main lobby and dining areas are very nice, clean, and modern. It looks like these areas have been updated and renovated. However, the rooms are a bit rough and could use some updating. The AC, lights, and shower made weird noises, and the rugs and furniture had some wear and tear. I definitely expected a better look given what the main lobby and dining areas look like. There was also pretty low water pressure in the bathroom sink, and the entertainnent options are pretty limited with just a few channels and no streaming services.
Stayed 3 nights in May 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The campus, rooms and restaurant were all good. Friendly staff but tucked away by the freeway with no services to walk to.
Stayed 3 nights in May 2024
Response from Hotel GM on May 14, 2024
Thanks Daniel - yes we are accessible but tucked in a quiet business park here in Brentwood. Glad you enjoyed the staff!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Hotel GM on May 15, 2024
Thanks for the great score Brian!

10/10 Excellent

Dean V

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Second time here. Everything went smoothly from check-in to quality of room to dining to check-out. I only wish the fitness room was a little more robust. Otherwise, a second perfect stay.
Stayed 3 nights in May 2024
Response from Hotel GM on May 14, 2024
Thanks Dean - yes we wish we could make the fitness center bigger too but it is limited. Glad you enjoyed your stay.

10/10 Excellent

Kelly

Traveled with family
Liked: Amenities
Excellent front desk folks. Very clean property.
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 30, 2024
Thanks Kelly!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, extremely clean, and the staff was very friendly and well trained. My only complaint was the surprise $10 parking fee. I the property has a very spacious parking lot having this little extra fee sprung on me after spending almost $300 a night seemed very petty
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 29, 2024
Thanks for the feedback Gregory. Glad you enjoyed the staff and cleanliness of the hotel.

10/10 Excellent

Kimberly, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 24, 2024
Thank you Kimberly!

10/10 Excellent

Jimmy, SUNNYVALE

Stayed 2 nights in Apr 2024
Response from Hotel GM on May 13, 2024
Thanks for the perfect score Jimmy!

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location. Uber/Lyft to central Nashville ran about $10-30 depending on demand each way. Safe location. Great neighborhoods surrounding. Beautiful hotel, great rooms. Had a Murphy bed and king, in our room. Very comfortable. Staff was friendly and welcoming. Would stay again.
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 22, 2024
Thanks Valerie for the great review. That Murphy bed room has been so popular we are building more this summer. Hope to see you back soon!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great service
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 22, 2024
Thanks Beth. Glad you enjoyed your time with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Would recommend.
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 8, 2024
Thank you Jeff. Glad you enjoyed your stay!

10/10 Excellent

Kindal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel GM on Apr 8, 2024
Thank you Kindal!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice.
Stayed 3 nights in Mar 2024
Response from Hotel GM on Apr 1, 2024
Thanks for the 5 stars Angela!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Polite staff.
Stayed 1 night in Mar 2024
Response from Hotel GM on Mar 27, 2024
Thank you Angela!

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff!!
Stayed 1 night in Mar 2024
Response from Hotel GM on Mar 18, 2024
Thanks Gloria!

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Hotel GM on Apr 8, 2024
Thanks for the 5 stars Ashley!

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay, but considering it’s not in a downtown area I think it’s silly they charge a parking fee.
Stayed 1 night in Mar 2024
Response from Hotel GM on Mar 18, 2024
Thanks for the feedback Jennifer. Parking charges are popping up at airport hotels and suburban hotels more and more. We have several in Brentwood that now charge it. Thanks again and glad you had a nice stay.

10/10 Excellent

Merdokios

Stayed 2 nights in Mar 2024
Response from Hotel GM on Apr 1, 2024
Thank you Merdokios!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel GM on Mar 12, 2024
Thanks Russell!

10/10 Excellent

Alsheanda

Stayed 2 nights in Mar 2024
Response from Hotel GM on Apr 1, 2024
Thank you!

10/10 Excellent

Nancy

Stayed 2 nights in Feb 2024
Response from Hotel GM on Mar 26, 2024
Thanks for the 5 stars!

10/10 Excellent

Andrea, Bethany

Stayed 2 nights in Mar 2024
Response from Hotel GM on Mar 26, 2024
Thank you Andrea!

8/10 Good

Kelly Ann

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and lovely lobby and bar/ restaurant area.
Stayed 2 nights in Feb 2024
Response from Brittney on Mar 4, 2024
We are glad to hear that you enjoyed your stay with us! We hope to see you again in the near future.

8/10 Good

Toree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute, completely satisfied!
Walking into this last minute for us hotel was honestly a breath of fresh air. It took me some time to find a hotel available last with a pool AND a hot tub- an amenity I prefer overall- and they both were nice. Breakfast was amazing, priced pretty well in my opinion for travel food, the waitress that morning served me and my family of 6 single handedly among about 15-20 other customers. She did wonderful, I hope she sees this! You were stretched thin girl -but you were absolutely wonderful and we appreciated you. The lobby was absolutely beautiful. The room we received was so spacious, for the price we paid and in comparison to our other stays elsewhere we were absolutely in love with this room with the pull out couch and king bed. The bathroom is goals for a hotel!! We will recommend this hotel, and most likely will be back for a random visit to Nashville and we will be staying here for sure!
Stayed 1 night in Feb 2024
Response from Hotel GM on Feb 21, 2024
Thank you Torree - it is so nice to hear how much we were able to positively impact your travel experience. I will be sure to share your comments and I do hope you get the chance to come back soon

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel GM on Feb 19, 2024
Thanks for the 10 Cathy!! We hope to see you on your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and how safe the place feels and how clean it is!
Stayed 1 night in Feb 2024
Response from Hotel GM on Feb 12, 2024
Thank you Richard! Appreciate the feedback and hope to see you again soon

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Hotel was great. Easy check in. Service was excellent. Hotel was clean and everthing was in good condition.
Stayed 1 night in Feb 2024
Response from Hotel GM on Feb 6, 2024
Thank you Debbie - Great to hear how you enjoyed your stay. We hope to see you next time!

8/10 Good

Inas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay
It was a pretty good stay for an overnight trip for my b-day. The front desk lady tried not to honor my reward discount but the manager was able to override her.
Stayed 1 night in Jan 2024
Response from Hotel GM on Feb 4, 2024
Thanks for the review Inas. Glad we were able to get you the correct rate for your stay. We hope to see you again soon!

10/10 Excellent

notia

Liked: Cleanliness, staff & service, amenities
Friendly staff very clean rooms
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 29, 2024
Thank you Notia!!

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 29, 2024
Thanks for the great score Vanessa!

10/10 Excellent

Barbara

Stayed 3 nights in Jan 2024
Response from Hotel GM on Mar 26, 2024
Thank you Barbara!

8/10 Good

Andrew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It was a nice place to stay.
Stayed 2 nights in Jan 2024
Response from Hotel GM on Jan 26, 2024
thank you Andrew!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 15, 2024
Thank you for the 10 David!

10/10 Excellent

Donald

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. The inside of the hotel was gorgeous and well maintained.
Stayed 1 night in Dec 2023
Response from Hotel GM on Jan 15, 2024
Thank you Donald! We look to hear comments like these. We hope to see you back soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel GM on Jan 15, 2024
Thanks for the 5 stars Dawn!

8/10 Good

Chris, Versailles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel GM on Jan 15, 2024
Thanks for the review Chris! Glad you enjoyed your stay!

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel GM on Jan 2, 2024
Thanks for the perfect score Neal!

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel GM on Jan 2, 2024
Thanks for the 4 stars Neil!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel GM on Jan 2, 2024
Thank you for the review CIndy!

10/10 Excellent

Viira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staffs and beautiful property
Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 29, 2023
Thanks for the 5 star!!

8/10 Good

Thomas

Traveled with family
Liked: Staff & service, room comfort
So so
The room was not fully clean upon our arrival
Stayed 1 night in Dec 2023
Response from Hotel GM on Dec 29, 2023
Dear Thomas - so sorry to hear that your room was not fully cleaned. I do hope we corrected the situation and got you into a new room quickly.

10/10 Excellent

shelby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel GM on Dec 29, 2023
Thank you Shelby!

6/10 Okay

John

Stayed 3 nights in Dec 2023
Response from Hotel GM on Jan 15, 2024
Thanks for the score John.

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel but won’t stay again and won’t recommend, because they now charge for parking. Have stayed there many times in the past and never had to pay to park. Now they charge. This isn’t a downtown hotel with limited parking spaces, it’s out in the suburbs, with plenty of available parking. Besides, I refuse to stay at any hotel that charges for parking. It’s just an easy money grab because the traveler has no option.
Stayed 2 nights in Dec 2023
Response from Hotel GM on Dec 18, 2023
Thanks for the feedback John. Yes, we do charge for parking as does three other hotels in our neighborhood. It is not a money grab as much as it is a cost recovery to help offset expenses for the hotel. I believe it is becoming more prominent in our area and especially around Nashville. Thanks again for the feedback and I wish you safe travels.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel GM on Dec 11, 2023
Thanks Sarah!

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and CLEAN room
Clean, comfy rooms. Great staff. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Hotel GM on Dec 11, 2023
Glad you enjoyed the suite and our team here in Brentwood!

10/10 Excellent

Zita, Vista

Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Hotel GM on Dec 8, 2023
Thank you Zita for the 5 stars!

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Hotel GM on Dec 8, 2023
Thank you Allison!