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Reviews of avid hotel Nashville - Lebanon, an IHG Hotel

2.5 out of 5
avid hotel Nashville - Lebanon, an IHG Hotel
120 Willard Hagan Dr, Lebanon, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 357 reviews" "
Rating 8 - Good. 57 out of 357 reviews" "
Rating 6 - Okay. 20 out of 357 reviews" "
Rating 4 - Poor. 14 out of 357 reviews" "
Rating 2 - Terrible. 16 out of 357 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melvin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean. Rooms are nice
Stayed 1 night in May 2024
Response from Ashley on May 14, 2024
Melvin, Thrilled to know that you enjoyed your stay here at avid , we hope to see you again in the future!

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff
Stayed 3 nights in Apr 2024
Response from Ashley on May 10, 2024
Bret, Glad you enjoyed your stay, thanks for choosing avid!

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley on May 9, 2024
Wing, We really enjoyed having you here at avid, hope to see you again in the future!

2/10 Terrible

Dallas

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Although I booked a double room for myself, my sister in law and our THREE KIDS they chose us to downgrade into a king size room bc they “overbooked” this is also a MICOhotel and that is not advertised so there is literally NO room to move about the room. We ended up having to go and buy an air mattress bc there was no way we were all 5 (6 including my 9 month pregnant belly) fitting in a king size bed. There is also no microwave in the room and the mini fridge did not work, as well as the bathroom being out of most of the toiletries - ofc we had our own, but it’s still inconvenient when you don’t even have hand soap in the bathroom. I had my reservations far in advance and due to other events in the city EVERY decent hotel within an hours drive of where we needed to be was sold out. The hotel didn’t even bother calling until an hour before check in time. Now Expedia claims they’ve tried contacting the hotel and haven’t heard any luck - although it’s been 4 days they’ve been waiting in a response and the only thing expedia has offer to “fix it” is $50 off my next stay. This was $384 stay for 2 days. Plus $78 on the air mattress. I also have extremely sensory overload and have panic attacks in small areas so the ENTIRE weekend was a horrible experience.
Stayed 2 nights in May 2024
Response from Ashley on May 7, 2024
Dallas, We apologize for the inconvenience you experienced with your room allocation. Your comfort is important to us, and we regret that we didn't meet your expectations in this regard. Please rest assured that we'll address this issue to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to show you this stay was an exception.

10/10 Excellent

kimberly, sherwood

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Ashley on May 7, 2024
Kimberly, Thank you letting us know about your stay here at avid! Hope to see you again in the future!

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so clean and the staff was were very nice.
Stayed 1 night in Apr 2024
Response from Ashley on May 4, 2024
Karin, Glad you enjoyed your stay here at avid!

10/10 Excellent

cristian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities
Stayed 1 night in Apr 2024
Response from Ashley on May 2, 2024
Cristian, Thank you for taking time out of your schedule to leave us a review! Glad you enjoyed your stay with us!

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Ashley on Apr 30, 2024
Perry, Thanks for choosing avid!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ash on Apr 30, 2024
Dave, Thank you for taking time out of your day to let us know how your stay was!

10/10 Excellent

Thriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 1 night in Apr 2024
Response from Ashley on Apr 30, 2024
Thriane, Glad to hear our staff made you feel welcome here! Come back and see us again soon!

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service
Bathroom had mold around edges. Pet friendly but not receptical for pet waste outside.
Stayed 1 night in Apr 2024
Response from Ashley on Apr 25, 2024
Scott, Thank you for taking time out of your busy schedule to let us know about your recent stay with us. I will definitely get with my cleaning team and use your review to coach them. We really hope that you choose to give us another chance in the future.

10/10 Excellent

Yashenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk wqs very friendly and helpful! This was my first staying in this chain of hotel and it was very clean and roomy. Right off the hwy.
Stayed 1 night in Apr 2024
Response from Ash on Apr 24, 2024
Yashenia, So happy that you enjoyed your stay with us here at avid! Hope to see you again soon!

8/10 Good

John

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was not adequate. Could be better.
Stayed 1 night in Apr 2024
Response from Ashley on Apr 24, 2024
John, Thank you for taking the time out of your day to let us know how your stay was. I would like to apologize for the inconvenience in the breakfast options. If you would like to talk further about this feel free to reach out to me.

10/10 Excellent

Joyce

Surprised the room was so small but yet very adequate and nice.
Stayed 1 night in Apr 2024
Response from Ashley on Apr 18, 2024
Joyce, Thank you for taking the time out of your day to leave us a review. If you would like to talk further about your experience feel free to contact me.

10/10 Excellent

Melvin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend it
Stayed 1 night in Apr 2024
Response from Ashley on May 14, 2024
Melvin, Thank you for recommending our hotel!

10/10 Excellent

Clair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW! The moment we walked in this was a treasure. Friendly welcoming party. Comfy comfy bed. Even good breakfast options. We will stay a an avid again
Stayed 1 night in Apr 2024
Response from Ashley on Apr 18, 2024
Clair, Glad to hear you enjoyed your stay with us here at avid! Hope to see you again!

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and I loved the bed!
Stayed 1 night in Apr 2024
Response from Ash on Apr 9, 2024
Alicia, Thank you for choosing avid! Hope to see you back soon!

10/10 Excellent

John, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley on Apr 9, 2024
John, Thank you for taking a moment to let us know how we did! Have a great daY!

10/10 Excellent

Rashad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel stay and staff were great. Ashley Easley at the front desk was very helpful and made me feel welcomed. Would definitely come back if ever back in Lebanon!
Stayed 1 night in Apr 2024
Response from Ashley on Apr 4, 2024
Rashad, Thanks for the shout out! We really appreciate your feedback. Hope to see you again soon!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was ok, but the other guest was loud and stomping in the room over us. Also someone banging woke us up. Over all it was fine.
Stayed 1 night in Mar 2024
Response from Ashley on Apr 2, 2024
John, I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. If you would like to speak further about your stay, feel free to contact me.

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean.
Stayed 1 night in Mar 2024
Response from Ashley on Apr 2, 2024
Melvin, Thank you for choosing avid!

8/10 Good

Janeen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia showed that the room slept 5 but when we arrived we found that was not true and they do not have any rooms that do, so we had to pay for a second room which was upsetting.
Stayed 1 night in Mar 2024
Response from Ashley on Apr 2, 2024
Janeen, I do apologize for the inconvenience. I am in the process of getting this removed now. I hope you give us another chance in the future. If you would like to talk more about this, feel free to reach out to me.

10/10 Excellent

Keerthivaas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on Apr 2, 2024
Keerthivaas, Thank you for choosing avid! We hope to see you again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice.
Stayed 1 night in Feb 2024
Response from Ashley on Mar 26, 2024
John, Glad you enjoyed the room, come back to see us!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Clean nice rooms and property. Pet friendly and at a good price. The single king room is a little small, but i would definitely stay there again
Stayed 2 nights in Feb 2024
Response from Ashley on Mar 26, 2024
David, Thank you for stopping by and staying with us as well as leaving a great review! We love when guests come with their furry friends! Hope to see you back soon!

10/10 Excellent

Shamekia

Stayed 2 nights in Feb 2024
Response from Ashley on Mar 26, 2024
Shamekia, Glad you enjoyed your stay! Come back soon!

10/10 Excellent

delaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying...definitely be back
Stayed 1 night in Feb 2024
Response from Ash on Mar 26, 2024
Delaine, Looking forward to seeing you again, just give us a call next time you are in town!

10/10 Excellent

Eva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean rooms lots of contents amazing food bar so many choices
Stayed 1 night in Feb 2024
Response from Ashley on Mar 26, 2024
Eva, Thanks for choosing avid!

4/10 Poor

Robert

Business traveler
Disliked: Staff & service, property conditions & facilities
too expensive for what you get
Stayed 1 night in Feb 2024
Response from Ashley on Mar 27, 2024
Thank you for taking the time to give us a review. We do apologize if your stay did not meet your expectations. We would love to talk with you further about what went wrong.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
No like the breakfast Like the staff and service
Stayed 1 night in Feb 2024
Response from Ashley on Mar 26, 2024
Norma, Sorry for the inconvenience in breakfast choices, really hope the service will have you staying again!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 2 nights in Feb 2024
Response from Ash on Mar 27, 2024
Steven, It was a pleasure to have you stay with us! Glad you enjoyed your stay, hope to see you again soon!

10/10 Excellent

Mindy B.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite hotel
Loved the friendliness of staff, the newness and decor of hotel, comfy bed and super clean room. The 24/7 coffee in the lobby is great and the grab and go breakfast provides all you need to start the day off right. Also, the room rate is super low!
Stayed 2 nights in Feb 2024
Response from Ashley on Mar 27, 2024
Thank you for taking the time to give us a wonderful review. We hope to see you again in future travels.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
My stay was great! The beds were comfortable, and the room was clean. I loved the 24/7 coffee available in the lobby and the breakfast was good. My only complaint would be that there was no microwave in the room but there was one in the lobby to use. They also had a little market there, so that was nice it had snacks, drinks, food and some meds ect. They had dove products in the bathroom for soap, lotion, shampoo, conditioner and body wash in big bottles. That was a also helpful that it wasnt tiny little bottles. Overall I enjoyed my stay and would stay again. ....I did have a sound coming from the heater like a clicking sound and that was alittle annoying but that waa a fluke and they put in a service order to fix it but unfortunately that was to be done after I left. The staff was very helpful and nice!
Stayed 3 nights in Jan 2024
Response from Ashley on Mar 27, 2024
Kimberly, Sounds like you had an amazing stay. We strive to keep our guests as happy as you where. Looking forward to you next stay with us!

10/10 Excellent

Norris, Roan Mountain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 1 night in Feb 2024
Response from Ashley on Mar 27, 2024
Thank you for taking the time to give us a wonderful review. We hope to see you again in future travels.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will love your stay…..
Staff was super friendly and helpful. This place is super clean and quiet. Rooms are spaced nicely away from others. Love the large walk in showers instead of tubs. Large tv was nice and beds are super comfy.
Stayed 1 night in Jan 2024
Response from Ashley on Mar 27, 2024
Thank you for taking the time to give us a wonderful review. We hope to see you again in future travels.

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average
Room was either hot or cold. Could not regulate temperature. Breakfast could have been better. Staff was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Shiela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Noisy
Chose this hotel because it was close to the school our son was taking a class at. Very convenient location right off I-40. Really not our "style" of hotel. Feels like a school locker room. Beds were comfortable and room was clean. No coffee in the room, but it is available in the lobby all the time. Also, way too noisy!! At 8 am on Saturday morning I was sure someone was letting their kids play in the hall right in front of our door, but when I opened the door there was no one in the hall and the noise was coming from another room. Our son (who stayed the whole week at the hotel) commented that the noise was really bad - that they had really skimped on insulation.
Stayed 1 night in Jan 2024

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very friendly. The area don’t offer much as far as food. You will have to drive for more options.
Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Stayed 1 night in Dec 2023

10/10 Excellent

Jazmine

Stayed 1 night in Dec 2023

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience in Lebanon, TN
The first time staying at this brand and were very pleased. The service was excellent and the hotel was clean and comfortable. The rooms offered a no frills experience with no wasted space. My only complaint was that the power outlets at bedside could not power the humidifier in my CPAP. I had to sleep on the opposite side of the bed. Other than that it was a great stay.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll be back for sure.
Fast and easy check in and check out. No issues with our rooms. Friendly staff. Very clean hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. Front desk staff are friendly, polite and professional. The rooms are clean and modern. I love the fact that there is no carpet in the rooms so much cleaner!
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, and convenient stay for us and our two pups. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
We have our dog with us and a pet friendly hotel is appreciated plus they gave him dog treats. There are also a large selection of food items. The staff is very friendly and nice!
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location
Great hotel in a quiet location. Only complaint is the room was very small.
Stayed 1 night in Dec 2023

10/10 Excellent

beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5th stay with Avid... extremely convenient and clean. It's definitely our go to when traveling between VA and OK.
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable bed. Super nice staff. Grab and gobreakfast was very convenient. Will stay again
Stayed 1 night in Nov 2023