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Reviews of WoodSpring Suites Naples

2.5 out of 5
WoodSpring Suites Naples
3786 Whitelake Boulevard, Naples, FL

Reviews

6.8
Rating 10 - Excellent. 233 out of 729 reviews" "
Rating 8 - Good. 172 out of 729 reviews" "
Rating 6 - Okay. 104 out of 729 reviews" "
Rating 4 - Poor. 85 out of 729 reviews" "
Rating 2 - Terrible. 135 out of 729 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok place
Stayed 1 night in Jan 2024

2/10 Terrible

Catheryn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a bad smell, check in was horrible. I had to wait 20 minutes for someone to come to the front. Horrible service
Stayed 1 night in May 2024

10/10 Excellent

Jose-Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

BERNARDO, Deltona

Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Thank you.

10/10 Excellent

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was absolutely wonderful!!! We will definitely stay there again.
Stayed 11 nights in Mar 2024
Response from Manager on May 17, 2024
Thank you for staying with us.

10/10 Excellent

Carmen

Liked: Amenities, property conditions & facilities
Very nice area and quiet
Stayed 14 nights in Apr 2024
Response from Manager on May 17, 2024
Thank you.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Thank you.

6/10 Okay

Jimmy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was clean
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Thank you.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on May 10, 2024
Thank you.

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
This is a 1 star hotel. Staff were friendly. The hotel had a bad odor, shady clients and no coffee as advertised was available the days I stayed. I didn't feel safe. I saw shady people hanging outside by the back doors and in parking lot. I felt flees jumping on me in the bed. The furniture had scratches, tears and puncture marks, the microwave didn't work, I had to go down to the front desk to ask for batteries for the tv remote and an iron , they couldn't supply me with an ironing board. No hair dryer, no soaps, no anything really. The only positive was one very nice lady working in the front desk.
Stayed 4 nights in Apr 2024
Response from Manager on May 10, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Marco

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked into our room to find the room infested with roaches....walked right out and found another hotel. The gentlemen at the front desk said he would refund our money and now they refuse to give us a refund. Expedia will not take responsibility either and refund our money. Expedia service is to provide hotels that are clean and satanized to have a comfortable stay. That was not the case here and neither want to be held accountable. Last time I use either service.
Stayed 1 night in Apr 2024
Response from Manager on May 3, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Gerardo

Liked: Amenities, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024
Response from Manager on May 3, 2024
Thank you.

4/10 Poor

Daniel, Naples

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very strange odor in room, roll-in shower available but no ADA door entrance
Stayed 10 nights in Apr 2024
Response from Manager on May 3, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Jim

Stayed 1 night in Apr 2024
Response from Manager on May 3, 2024
Thank you.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Thank you for staying with us.

10/10 Excellent

Jimmy

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Thank you.

6/10 Okay

Elmer

Disliked: Amenities
Nothing special, if anything he was missing a few basic things. No shampoo in the shower, no tissue box next to the beds and no closet; had an open space to hang your clothes from. Weird. Had to ask to be moved to a different room due to a strong smell of chemicals (cleaning stuff probably) and the AC was very loud. All in all a very basic experience.
Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Mildred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, and reasonable price
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Thank you for staying with us.

8/10 Good

Sandra

Liked: Property conditions & facilities
The property is extremely clean; it exceeds my expectations. The laundry room is clean and has up to date washers and dryer and it’s not expensive to wash. The Front Desk clerk was very nice. I should have stayed here sooner.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Thank you for staying with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service
price and availability good.
Stayed 1 night in Mar 2024
Response from Manager on Apr 8, 2024
Thank You

10/10 Excellent

Aleksandr

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel with mini kitchen. Very clean and smells good. Very affordable in this area.
Stayed 1 night in Apr 2024
Response from Manager on Apr 8, 2024
Thank you for staying with us.

2/10 Terrible

Zachary

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room covered in roaches! Front desk staff were nonchalant about it and never apologized! Avoid this place at all costs! You are better off sleeping in your car !!!!
Stayed 3 nights in Mar 2024
Response from Manager on Apr 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 4 nights in Mar 2024
Response from Manager on Apr 1, 2024
Thank you.

6/10 Okay

Jean-Bernard

Business traveler
It’s a long staying place! And the staffs are not friendly.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Thank you.

4/10 Poor

Donald

Stayed 10 nights in Mar 2024
Response from Manager on Apr 8, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean place throughout! Very conveniently located
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Thank you for staying with us.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty burn marks smelly cockroaches
Stayed 1 night in Mar 2024
Response from Manager on Mar 11, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

GARY

Business traveler
Convenient location, friendly staff and clean property.
Stayed 7 nights in Mar 2024
Response from Manager on Mar 11, 2024
Thank you.

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It had roaches in the bathroom and smelled like cigarettes
Stayed 1 night in Mar 2024
Response from Manager on Mar 8, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Debbie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Run down
Stayed 2 nights in Feb 2024
Response from Manager on Mar 4, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Roberto

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches in the room n they charge to get new towels n shampoo
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Lisa A.

Stayed 1 night in Feb 2024
Response from Manager on Mar 25, 2024
Thank you.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Mar 1, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient for our stay at a sports event .... The staff was courteous and beds were very comfortable. Nice to have a full size frig, stove and microwave though we only stayed one day . Down size was no coffee available only tea and the snack machine wasn't working. No ice maker on property which was fine because there was a gas station close by
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thank you. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Tom

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Manager on Feb 26, 2024
Thank you.

2/10 Terrible

Edward

Traveled with group
Horrible!!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

BERNARD, TWINSBURG

Traveled with partner
Liked: Amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Thank you.

6/10 Okay

Giovanni

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Average hotel for an average price
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Thank you.

10/10 Excellent

Joel

Stayed 2 nights in Feb 2024
Response from Manager on Feb 23, 2024
Thank you.

2/10 Terrible

Johanna

Stayed 1 night in Feb 2024
Response from Manager on Mar 25, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

8/10 Good

Glenda

Business traveler, Traveled with family
Liked: Cleanliness
The cleaning service was good. The bed wasn't too comfortable. There was also cockaroaches. Live ones and dead ones.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you
Never again. They didn’t have the room we booked - had to use the pullout couch which came with dirty blankets and sheets. Everything smelled like smoke. Two live roaches in the bathroom. Unprofessional at desk.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

ALEXANDER

Traveled with family
Disliked: Property conditions & facilities
No good for the price!
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Rhonette, Lehigh Acres

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Better upkeep on the room floors needs to be better; you can definitely tell the hotel allows pets. I travel often for work so this was my 2nd time booking at this location. The first time staying I was put on the 3rd floor & it had a strong pet odor soon as you stepped off the elevator. My allergies were acting up the whole stay. I figured my 2nd stay this go round might have been different if I asked to be on any floor other that the 3rd & it was the same experience except this time I noticed a small roach in the bathroom so I only brought up what I needed in a plastic bag. Bedding sheets is very thin & stained with something yellow so I actually just slept on top of them & went out & purchased my own thick blanket. I’m disappointed in the quality of the hotel’s upkeep because the location is in the perfect area near restaurant & shopping centers like grocery stores etc. Night time it feels unsafe & suspect outside & I noticed a lot of the guest that stayed there were workers that does some sort of construction or landscaping. Few very sketchy looking people that you could clearly tell were on some sort of drugs. Recommend any guest that stay to make it a short stay of 1 night if unable to really afford something better & to park near front of office if feeling unsafe. I would definitely book to stay at WoodSpring again I would just check out another location.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Shawn, Oviedo

Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impromptu business trip
Had an in scheduled business trip to the area and need a place to stay for the night. All went very well! Room was clean, bed was comfortable and there was plenty of hot water. All you could ask for!
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thank you.

2/10 Terrible

Thomas

Cockroach’s in room when we returned from dinner left hotel immediately
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Harrison

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Just as expected
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Thank you.