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MY stay at the Hyatt House was comfortable. The breakfast had a lot of variety. The room was clean and the bed comfortable. Even though I was on the first floor facing the entrance, the room was quiet inside. I di not hear a lot of outside noise. The pool was great and ample seating and lounge chairs.
Denise
Stayed 3 nights in May 2024
Response from JJS on May 21, 2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
This hotel is an absolute gem of a place! It is luxurious all the way around. The breakfast is incredible. The pool and surroundings are impeccable and pleasant.
Jim
Stayed 1 night in May 2024
Response from JJS on May 20, 2024
Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.
8/10 Good
Ondene
Traveled with partner
May 20, 2024
We stay here yearly when visiting Naples. Only disappointment is they have discontinued their shuttle service to downtown area which was a nice convenience. Delicious breakfast and hotel is well maintained.
Ondene
Stayed 1 night in May 2024
Response from JJS on May 20, 2024
Thank you so much for your recent stay and 4 star review of your hotel experience at the Hyatt House Naples. We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay. We are trying to work something out locally for seasonal shuttle service to downtown in 2025.
10/10 Excellent
Ofelia, MIAMI
Traveled with family
May 20, 2024
Liked: Amenities
All excelent.
Ofelia
Stayed 1 night in May 2024
Response from JJS on May 20, 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!
Overall it was great for the price, unfortunately, guests nearby where noisy at midnight
Jose
Stayed 1 night in May 2024
Response from JJS on May 17, 2024
Thank you for taking the time out of your schedule to post a review regarding your recent stay at our hotel. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to have the opportunity to welcome you again and make your future stays five stars.
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
Only bad hotel packing but have to paid $25.00 daily.
JOSE
Stayed 4 nights in May 2024
Response from JJS on May 15, 2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.
Loved the morning breakfast. The staff was really helpful and nice! The location is the best!
Patrick
Stayed 5 nights in May 2024
Response from JJS on May 15, 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
10/10 Excellent
Francine
Traveled with group
May 10, 2024
The hotel was on the Water and walkable to 5th Avenue restaurants.
Francine
Stayed 5 nights in May 2024
Response from JJS on May 15, 2024
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.
Great place. Room was excellent and bed super comfortable
Louis
Stayed 1 night in May 2024
Response from JJS on May 15, 2024
Hello Louis, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
10/10 Excellent
Ignacio
May 8, 2024
Liked: Cleanliness
Ignacio
Stayed 2 nights in May 2024
Response from JJS on May 15, 2024
Thank you for taking the time to score us! We are glad to hear the positive feedback regarding your five star trip to Naples. We look forward to welcoming you back again on your next trip.
4/10 Poor
Abbas
Business traveler, Traveled with partner
May 7, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom, towels and floor were dirty
Abbas
Stayed 1 night in May 2024
Response from JJS on May 15, 2024
We extend our deepest appreciation for choosing our hotel during your recent visit. We're sorry the experience was not better. Please come see us again soon!
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
Loved that the pull and jacuzzi have an incredible view of the bay. I would have liked the pool to be heated though. Enjoyed the stay nonetheless
David
Stayed 4 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We look forward that you will choose to stay with us again soon and have a five star experience.
Male front desk worker was extremely rude did not explain anything; the property did not disclose that the airport was right behind it and caused so much noise and commotion for my infant. Could not enjoy the pool because of it. Highly disappointed, highly unsatisfied.
Ajrie
Stayed 4 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. The Naples Airport is a private airport. On our Hyatt website we do state under transportation it is 3 miles from the hotel or many people leave reviews some positive and some negative about the planes. We look forward to the opportunity to welcome you back.
Location, friendly staff, clean and walkable with lots of dining option in the area
Marla
Stayed 7 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you for taking the time to post this review. I was so happy to read that your experience from start to finish was so good! We pride ourselves in excelling in our rooms with cleanliness and comfort. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. I am happy we were able to live up to your high expectations. Sometimes that is not so easy. Please come back and see us again very soon!
We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a great experience and perhaps next time we will earn a 5 out of 5.
6/10 Okay
Claudia, Miami
Traveled with partner
Apr 28, 2024
Basic hotel, average breakfast, good location.
Claudia
Stayed 1 night in Apr 2024
Response from JJS on May 3, 2024
Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. We appreciate your honest feedback on your stay. This feedback helps us to continually improve the guest hotel experience.
Great location with a great outside pool area. All employees were excellent in addition to a fabulous breakfast. Close to the beach, restaurants and activities.
Thomas
Stayed 5 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.
10/10 Excellent
James
Apr 27, 2024
James
Stayed 4 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!
Great hotel in a beautiful city. The facility is clean, the food at the hotel was excellent, and the staff was very pleasant. I highly recommend.
Sonia
Stayed 4 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Naples area.
We had an awesome time at the Hyatt. Stayed for 9 days and loved every minute of it. Everything looked new and very clean. Easy access to downtown Naples. Beach also not far. The pool was huge and right on the river. A great stay!
John
Stayed 9 nights in Apr 2024
Response from JJS on May 3, 2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
6/10 Okay
Ryan
Traveled with family
Apr 22, 2024
Liked: Cleanliness
.
Ryan
Stayed 4 nights in Apr 2024
Response from JJS on Apr 23, 2024
Thank you for your review. We are glad that you and you enjoyed your stay. We appreciate your business and look forward to your return.
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. I do apologize that the AC did no function properly during your stay. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
Horrible room front row car park and very instrusive road noise from the main road. Feels like an old motel that’s been smartened up for mid level management .
Robert
Stayed 5 nights in Apr 2024
Response from JJS on Apr 23, 2024
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations based on the room location. If you find yourself returning, look at booking a room on the view side of the hotel. For a few dollars more the river and the boats make for great entertainment. We hope to have the opportunity to welcome you again and make your future stays five stars!
10/10 Excellent
Grettel
Traveled with partner
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Great location
Clean, easy parking lot
Excellent
Grettel
Stayed 1 night in Apr 2024
Response from JJS on Apr 23, 2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!
The pictures are deceiving. We paid just under $500 a night and got the street view - with 8 lanes of traffic. Property is nice but for the price, it is not worth it.
Sharron
Stayed 2 nights in Apr 2024
Response from JJS on Apr 19, 2024
Sharron, We do have a street side to the hotel and a view side of the river. If you want a river view you need to book a room that says view. 5th Ave is in front of the hotel and is a busy road during the day, but is 35 MPH. I am sorry you did not enjoy your stay do to the room location. I truly hoped you enjoyed the rest of the hotel.
10/10 Excellent
Paul
Apr 14, 2024
Liked: Cleanliness
Paul
Stayed 1 night in Apr 2024
Response from JJS on Apr 19, 2024
Paul, Thank you for the 5 out 5. We hope to see you again soon.
10/10 Excellent
Yolisbet
Apr 14, 2024
Yolisbet
Stayed 1 night in Apr 2024
Response from JJS on May 13, 2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.
Our hotel stay was amazing! The only issue was the bed covers were feathers which caused a allergy irritation issue so if you’re not fond of feathers bring your own cover.
Ovell
Stayed 4 nights in Apr 2024
Response from JS on Apr 13, 2024
Dear Ovell, thank you for the perfect score. We do have alternative options if you need something with feathers on your next stay.
10/10 Excellent
Agustin, Miami
Traveled with family and small children, Traveled with group
We are very pleased to hear that you enjoyed your stay here at the Hyatt House Naples. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.
8/10 Good
Hernando Touzard
Traveled with family
Apr 8, 2024
Liked: Cleanliness, staff & service
We experienced some weird noises in our room during the night. The bedding wasn’t that great either. No blanket or douvet. The food was not good (we ordered the steamed crab and the rib eye).
Hernando Touzard
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 8, 2024
Thank you for reviewing your recent stay at the Hyatt House Naples. I am saddened that you were not able to enjoy your stay to it's fullest due to room disturbances and Latitude 26. Please know your concerns will be addressed with the respective departments and resolved immediately. We appreciate you voicing your concerns and allowing us the ability to rectify for future guests. We look forward to the opportunity of hosting you again in the future so we may exceed your expectations.
Thank you for reviewing your recent stay. We are very pleased to see you enjoyed your time on property with us and we look forward to hosting you again in the future.
The Hyatt House has a beautiful view and is on the intercoastal. Our suite was spacious enough to comfortably sleep 4. It is located in a convenient area close to Naples Pier. They serve a hot breakfast every morning which gets your day started quickly. I usually stay with family while in Naples but the Hyatt House made our stay so pleasant that I would definitely return!
Lisa
Stayed 5 nights in Apr 2024
Response from Front Desk Manager on Apr 6, 2024
We are very pleased to hear that genuinely enjoyed your time on property. Please know your experience will be shared with our team members. Thank you for reviewing your recent stay and we look forward to hosting you again in the future.
Hyatt House on 5th Avenue was amazing! Amazing pool area and peaceful canal with a wonderful view.
Christine
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Apr 6, 2024
We are very excited to hear that you truly anjoyed your time with us and were able to enjoy the amenities and views. Thank you for reviewing your recent stay. Please know your kind words will be shared with our team members. We look forward to hosting you again in the future.
6/10 Okay
Richard
Traveled with partner
Apr 4, 2024
Liked: Cleanliness
breakfast was terrible, planes taking off every 3 to 4 minutes right over our heads, way too expensive for what it's worth, parking 25$ per day !!!!
Richard
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 5, 2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.
We are very pleased to hear that your enjoyed our property's location and views. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.
Everything was amazing except the beds hurt my back at Litle bit uncomfortable
lidianett
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Apr 1, 2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.
We are very pleased to see that you enjoyed your time on property. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.
8/10 Good
Michele
Mar 31, 2024
Michele
Stayed 6 nights in Mar 2024
Response from JJS on Apr 23, 2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!