Traditional Room, 1 Queen Bed | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets
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Reviews of Hawthorn House

2 out of 5
Hawthorn House
2 Chestnut St, Nantucket, MA

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!!!! ,would have been nice to get communication on how to check in and amenities at the property in advance. Also, number that is listed on orbitz was not one that was answered. After days of searching it is actually calling the faraway house around the corner to get any information.
Stayed 2 nights in Aug 2021

2/10 Terrible

Randi

Disliked: Staff & service, property conditions & facilities, room comfort
Faulty instructions to check in
Stayed 2 nights in Aug 2021

10/10 Excellent

Tina

Liked: Staff & service, property conditions & facilities, room comfort
Nantucket 2021
The location and staff were great! We did not plan on spending much time at the Hawthorn House other than a place to sleep and shower, so the small room was all that we really needed. Price was great and free bikes! Will stay here again if its just the two of us.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location is convenient. I booked a basic room advertised with TV. Room 10 did not have a tv. The box spring was not covered. There was no closet. The tub was missing a part so there was an open hole in the tub. The bathroom door did not close all the way so there was no privacy. There were also some small holes in the wall near the door that should have been repaired. I received a receipt for “innkeeper’s room”. I don’t think I was supposed to get this room. We stayed for 1 night so we didn’t bother requesting another room. I was disappointed.
Stayed 1 night in Aug 2021

8/10 Good

Alison

Stayed 2 nights in Jul 2021

10/10 Excellent

Chloe

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Perfect location- a little tired.
Stayed 1 night in Jul 2021

6/10 Okay

Carole

Traveled with group
Disliked: Staff & service
Good hotel, bad communication
The location was amazing and the house is a historical building. Unfortunately, the communication with management was bad. I rented 2 rooms for our wedding guests and one room had no AC unit. The other one (street level) was missing a blind. I got charged twice for 1 of the rooms and it’s still unresolved 4 days later. They said they would call back but they don’t call back.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2021

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Being an experienced traveler and NOT a moron, I understood that Hawthorn House was a host-less hotel. I was told I would receive check in instructions via email. I never did. Nor did they respond to MY email...or the multiple phone calls and texts I sent them when, upon arriving tired from a cross country flight, I was still given no information about which room was mine. We found rooms with keys in the door--I just picked one that matched what I knew I'd paid for. It was clean, but had no toilet paper. I walked to the grocery store and bought my own. Later in the day, a very nice attentive housekeeper came by and gave me towels and toilet paper. I stayed there 6 days. Never saw her again. Took out my own trash & recycling. I don't blame HER. God knows what they actually have her scheduled to do. All that being said, my room (room 8) was very comfortable. The location of Hawthorn House is excellent. It's ok. Just don't expect to feel welcomed or communicated with in even the most basic way.
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2020

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best downtown inn in Nantucket in August
The best location downtown. We had room X and it was perfect for what we needed. It’s an old house so room and plumbing reflect that but you’ll get that with most of the inns, especially downtown. No AC but lots of fans were provided. Fortunately, we only had one real humid day. Surprisingly thick walls where we didn’t hear any other guests coming and going. The most comfortable bed and pillows. Great water pressure. Only thing I could complain about was the hair in the bathroom and the drain not draining perfectly. I did mention the hair issue to the cleaning lady the next day and it was thoroughly cleaned once we got back. The drain issue I’m sure is due to the old plumbing. Overall, we visit several times a year and this was by far the best inn we’ve stayed at downtown. I highly recommend it. Will definitely stay here again.
Stayed 4 nights in Aug 2020

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality
Awesome service and cleanliness!
Stayed 3 nights in Aug 2020

8/10 Good

Jason

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Convenient basic room
Great central location minutes to all restaurants, shopping and port. Basic small rooms you would expect in central Nantucket, but the bathroom across the hall (private to our room) which made it somewhat inconvenient running back and forth.
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Location is great - walking distance to all of the bars and restaurants in town and very close to the shuttles that can bring you to other parts of the island. Staff is not present very often so just make sure you bring everything you need!
Stayed 2 nights in Jul 2020

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
I had the most amazing stay at the Hawthorne House! The owner was so kind and checked up on us to make sure we had the best stay. The location is amazing and all the rooms are adorable; I am already planning my time back!
Stayed 4 nights in Jul 2020

6/10 Okay

John

Liked: Cleanliness
Disliked: Staff & service
Just a room
There was no service. This is not a boutique hotel. Just a room to sleep. Many amenities were stated on the website. Free coffee and tea all day plus a continental breakfast — there was nothing. Beach chairs and umbrellas available—neither were available to guests. Self serve Ice maker was frozen solid in need of defrosting so —no ice. There was no one at the front desk. I had to text someone to find what from I was in. Then on the day of checkout we had the next guest knocking on our door at 9:30am to see if we left yet...checkout was at 11:00.
Stayed 3 nights in Jul 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. Just what we needed.
Stayed 4 nights in Jun 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019
Response from Henry on Jan 22, 2020
Thank you for the 5 out of 5 review. We look forward to your next stay!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In Nantucket for a wedding and the location of this hotel was perfectly situated in the heart of downtown. However, it was not anything like the marketing photos online suggested. Basically a dirty little room in an old house. Maybe they have other rooms that have been redone to reflect a better experience but room number 6 is a tired mess.
Stayed 2 nights in Sep 2019
Response from henry on Sep 9, 2019
Hello and thank you for your review. We are sorry you didn't feel comfortable in your room. We took our photos earlier this year, so can't imagine what was so different, but nonetheless. Unfortunately we didn't hear from you during your stay, and could have offered a different room if you had asked. In your room we replaced the furniture earlier this year, as well as put in a new tv and mattress. We use a linen service, so our bedsheets and bath towels are fresh every turnover. We take your review seriously and will continue to make improvements when we are closed during the winter. Thank you for your business and we appreciate your review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely historic inn with very comfortable room and common area. Beautiful wide- planked pine floors, bright and sunny!
Stayed 2 nights in Aug 2019
Response from Henry on Sep 9, 2019
Hello and thank you for your review! We uncovered our wide planks last year during a minor renovation, they are original (mid-1800s). We get great southern light in our second floor living room, thanks for noticing!

2/10 Terrible

ConcernedGuest, Nantucket, MA

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room for two nights through Expedia and when I arrived my room was occupied. Henry Sanford the Management would not respond to repeated calls. Next day I was told my room was not available and either I could take a lesser room or check out. We agreed to a credit back for the mixup which he blamed expedia. NO REFUND. He welched. Ice machine was leaking all over the floor. TV did not work. Mold in the shower. No bed skirt. Nantucket's Worst. Do not stay here.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Aug 2019

6/10 Okay

Mary

Disliked: Amenities
I thought it was a little overpriced. My room had “air conditioning” a wall unit but it did not cool the bathroom. It was very warm when you would leave door open to cool both rooms. Room appears to have been a sun porch so windows along two sides which made it hot with sum coming in. Also no bedside tables or usable outlets in the room. Had to plug in phone in bathroom. Chest of drawers had clean diapers in drawer I guess from another guest. Kinda odd. For $350+ a night too expensive for the type of accommodation.
Stayed 2 nights in Jul 2019
Response from Henry on Jul 13, 2019
Hi Mary, Thank you for your stay. We appreciate your feedback and are learning the business each day. If you care to message us to let us know which room you stayed in we will address the outlets right away. We test them as much as we can, but it is an old house and maintenance is required. Thank you again and we appreciate your business.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
If you are looking for no-frills, this is your place. Don’t stay on the ground floor; street and sidewalk noise sounds like it’s in your room.
Stayed 2 nights in Jul 2019
Response from Henry on Jul 13, 2019
Thanks for your review! We agree, we are definitely no frills and keep our prices competitive as "entry level Nantucket". Last minute bookings sometimes get great discounts!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time having a family birthday celebration. Loved the location of the hotel and the independence we had. Also enjoyed the common areas and the porches. We felt very comfortable there too.
Stayed 3 nights in Jul 2019
Response from Henry on Jul 10, 2019
Thanks so much Carla! We appreciate your review and try to make all our customers happy. We look forward to you coming back.