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Reviews of WelcomHeritage Kasmanda Palace

4 out of 5
WelcomHeritage Kasmanda Palace
The Mall Road, Mussoorie, Uttarakhand

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 41 reviews" "
Rating 8 - Good. 18 out of 41 reviews" "
Rating 6 - Okay. 2 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jayesh Anil

Liked: Cleanliness, staff & service, property conditions & facilities
The views from this hotel are just magnificent and the serene atmosphere adds to the beautiful landscape. The service from staff is outstanding. Just the room needs to have the normal features like a full size mirror, slippers, bathrobe, fridge, bathroom stuff like comb, toothbrush, iron etc
Stayed 2 nights in Jan 2024

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Sanjiv

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Abhishek

Traveled with family
Liked: Cleanliness, room comfort
great hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Abhishek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice & well kept property
Stayed 2 nights in Sep 2023

10/10 Excellent

Ravindranath

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

alwyn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy access toall Road. Good service. Intriguing historical heritage and nice views of Mussoorie and beyond
Stayed 3 nights in May 2023

10/10 Excellent

Ankita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with great service
Stayed 2 nights in Apr 2022

8/10 Good

Ayushi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

arpit

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property,good food and beautiful views.....but can atleast offer a cake in room for celebration... It was our anniversary and all hotels do this atleast
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Had a great time, beautiful property n good food. Excellent staff. Beautiful view from the property.
Stayed 3 nights in Jun 2022

10/10 Excellent

CHANDRA KUMAR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

8/10 Good

nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and well maintained. The staff is also professional and cooperative. The view from the property is amazing and the location is great too. Its on mall road but around 100-200Ft. above, which leads to no noise. The food can be improved. The menu is limited and few items from that menu were also not available which we ordered. Hopefully they improve on it. Overall a good place for pleasant stay.
Stayed 2 nights in May 2022

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

8/10 Good

Kavita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff service and ambience. Would appreciate more choice of food
Stayed 2 nights in Dec 2021

10/10 Excellent

ARNAB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
An excellent hotel in a great location. The hotel interiors, the gardens and the campus are tastefully done and well maintained. Rooms are big, spacious and with all the amenities and furniture one could ask for. Extraordinary hospitality and friendly staff, especially the kitchen staff and the servers. Food was tasty and quantity sufficient with enough variety. The complimentary pickup-drop facility provided by the hotel is an added benefit. Our only issue was with the bathroom which was very cold and needs a heater of some sort for more comfort during winters.
Stayed 2 nights in Nov 2021

6/10 Okay

DR. BRIJESH

Traveled with family
Liked: Cleanliness, staff & service
Don't let Welcom-name raise your expectations
Stayed 5 nights in Nov 2021

8/10 Good

Rajan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazingly well maintained and the staff is very courteous. The garden villa we stayed in was clean, spacious. They provide a shuttle service to/from the mall road till 10:30 PM. The only improvement would be in terms of food. The breakfast buffet and dinner we had were both average. Otherwise an awesome hotel and highly recommended.
Stayed 1 night in Oct 2021

10/10 Excellent

Manoj Kumar

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view, nice-clean and big rooms, clean toilets.
Stayed 2 nights in Sep 2021

10/10 Excellent

nitin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best property to stay on Mall Road. Staff is good. Food options (apart from North Indian) should be improved
Stayed 3 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good but not maintained properly. Buffet breakfast was not there, while it was mentioned in our booking. Instead they gave us a small menu to choose from. Tandoor was not available for chapati/naan in lunch. Rooms have shabby interiors and decoratives. Antique is different and shabby is different, you can not say a shabby item antique. Service was pathetic. They do not serve anything between 10:30 pm to 8:00 am. Not even tea or coffee. Very disappointing experience at the price they are charging. Not worth going there. They almost cheated us.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very good looking and it's heritage is well maintained. It's bathrooms and floors in rooms need some attention, with respect to the fitments.
Stayed 3 nights in Mar 2019
Response from WelcomHeritage on May 2, 2019
Dear Sir, Greetings from WelcomHeritage Thank you for sharing your feedback with us. This shall go a long way on boosting the morale of our Team. We at WelcomHeritage Hotels endeavour to extend the best value to our guests. We are glad that you have enjoyed your stay with us and we feel truly inspired by your review. We value your patronage and look forward to the pleasure of welcoming you on your next visit to WelcomHeritage Hotels. Kind Regards WelcomHeritage

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The rooms were a bit dingy and quite loud, but the service and food were both excellent. Even with a somewhat run-down room, still an interesting experiment to stay in a heritage hotel. The gardens and views are also wonderful.
Stayed 1 night in Mar 2019
Response from WelcomHeritage on May 2, 2019
Dear Sir, Greetings from WelcomHeritage Thank you for sharing your feedback with us. This shall go a long way on boosting the morale of our Team. We at WelcomHeritage Hotels endeavour to extend the best value to our guests. We are glad that you have enjoyed your stay with us and we feel truly inspired by your review. We value your patronage and look forward to the pleasure of welcoming you on your next visit to WelcomHeritage Hotels. Kind Regards WelcomHeritage

8/10 Good

Jayanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a little off the main road, and transport was arranged by the hotel all the time. The room was not great, with a view of the parking !!! The food was great though, and the restaurant fellow Pankaj extremely helpful.
Stayed 3 nights in Jun 2018

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view in Mussourie !
Wonderful hotel and room with a true ambient feeling of a bygone age. More than satisfied with the comfort, service and food on offer. Was just a little intrigued by the group of guests whose presence on my final day blocked the hotel & prevented me eating and staying at the hotel. An astonishing riff-raff that would hardly constitute the type of guest this elevated grade of hotel would normally expect to host. But otherwise - superb !

8/10 Good

manoj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
31st Gala was worst. High cost with Poor arrangement .
Stayed 1 night in Dec 2017
Response from Gaurav on Mar 1, 2018
Dear Manoj, Greetings from WelcomHeritage We thank you for sharing your valuable feedback on this forum. It is our endeavor to provide the best of experience to our guests and we regret that we couldn’t live up to your expectations. Please be assured that we would take remedial measures wherever necessary. Once again, thank you for your feedback and we hope to serve you better on your next visit to WelcomHeritage Hotels. Kind Regards WelcomHeritage

8/10 Good

Andre , Kandy, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities
Once a great hunting lodge.
Check-in easy. Staff very courteous and helpful. Good location albeit difficult to reach.. Spacious room. Bad food. Too many kids running up and down the hall and screaming all day--a family hotel. Not such a great value for the money.

8/10 Good

Chimie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Stay at the Old Palace
Great food at the hotel. Great service.

8/10 Good

Verified traveler

8/10 Good

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful building rich with local history.
Pleasing experience. Helpful staff. Good food. Nice terrace and garden with wonderful views.

8/10 Good

rajat lakhani, Singapore

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good getaway in the middle of the Mall Road ...
Right in the middle of the Mall Road area ( 100 metres above ) and has a comfortable solitude. The tea garden and the outdoor sit out areas are a piece of heaven. The heritage property makes you go back to that colonial era. The food is good and the staff is nice. The cleanliness is the only thing which leaves you longing. We came here a second time and overall were comfortable.

10/10 Excellent

Batra, Batra Ambala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location.
Bath rooms are not upto the mark. Very small. Food is good. Service is good. Staff is adjustable. Reception staff is poor. Room service is good.ovrall enjoy the stay.Hotel should replace the ctv.s with led.s now.

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ashoka, Noida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage hotel with courteous staff
We stayed one night on 8th Feb 2014. Before deciding the hotel we have gone through the reviews on the website. Our experience on the location and approach of the hotel is better then mentioned in the reviews. the drive to hotel from mall road is steep but not narrow, a good driver can easily drive the vehicle. There is sufficient parking in hotel premises. the hotel building is one of the oldest buildings in mussorrie( 1840 approx) the maintenance of the building is superb and rooms are very spacious. We enjoyed food as it was good on taste and size. The hotel staff were very hospitable and look after the details of our needs. We liked this hotel and wish to visit it again with our children.

10/10 Excellent

Rajat, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ken, Phoenix, AZ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place I could find
Very nice accommodations. Right on the Mall road but just far enough away from the noise to be a quiet place. I would stay here again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel
Stayed 1 night in Sep 2019

10/10 Excellent

Alicia, Mannheim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest Hotels I have ever stayed with! Very nice garden and lovely rooms. We even got an upgrade as we were staying with the whole family. It is very relaxing at Kasmanda Palace with an amazing view over the valley. The staff has been more than helpful. Also the food was amazing home food at its best!
Stayed 2 nights in Apr 2019
Response from WelcomHeritage on May 2, 2019
Dear Ms. Alicia, Greetings from WelcomHeritage Thank you for sharing your feedback with us. This shall go a long way on boosting the morale of our Team. We at WelcomHeritage Hotels endeavour to extend the best value to our guests. We are glad that you have enjoyed your stay with us and we feel truly inspired by your review. We value your patronage and look forward to the pleasure of welcoming you on your next visit to WelcomHeritage Hotels. Kind Regards WelcomHeritage

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe séjour. Jolies chambres cuisine raffinée. Manque un free wifi. Merci
Stayed 2 nights in Apr 2019
Response from WelcomHeritage on May 2, 2019
Dear Sir, Greetings from WelcomHeritage Thank you for sharing your feedback with us. This shall go a long way on boosting the morale of our Team. We at WelcomHeritage Hotels endeavour to extend the best value to our guests. We are glad that you have enjoyed your stay with us and we feel truly inspired by your review. We value your patronage and look forward to the pleasure of welcoming you on your next visit to WelcomHeritage Hotels. Kind Regards WelcomHeritage

10/10 Excellent

annette, NETHERLANDS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teveel kleine onopgevoede indiaase kinderen
Naast onze kamer een kind dat een uur lang drenst...huilt..en de volgende avond tgnovr onze kamer om 23.00 uur een kind dat onophoudelijk jengelt. Gestamp door de gangen, schreeuwende kids laat op de avond. We hebben in beide gevallen op de deur geklopt en gezegd dat het nu genoeg was. Van opvoeden hebben indiers nog nooit gehoord.... Het hotel was verder heerlijk.

8/10 Good

Johan