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Reviews of SMARTments business München Parkstadt Schwabing

SMARTments business München Parkstadt Schwabing
Walter-Gropius-Straße 11, Munich, BY

Reviews

8.0

Very Good

Rating 10 - Excellent. 20 out of 51 reviews" "
Rating 8 - Good. 18 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 5 out of 51 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nishith

Business traveler
Liked: Property conditions & facilities
Convenient
Stayed 5 nights in May 2024

8/10 Good

Matthew

Business traveler
Availabley business aparthotel
This is a good alternative to an ordinary hotel, as each room has its own kitchenette. I think that's where the positives end. The hotel is near a busy highway, and the window in my room did not shut properly, meaning I could hear the road all night. There are some issues with cleanliness. My toilet had a suspicious "present" in it upon arrival, and there were someone else's hairs on the shelf. I have pictures of these but still spare you.
Stayed 3 nights in Jan 2024
Response from SMARTments on Feb 6, 2024
Hello, Thank you so much for review and especially for the time you took in. We are very sorry for the inconvenience during your stay. That is why I forwarded your review to the relevant departments. We will inprove our quality standards and hope to welcome you again. Your SMARTments business team

8/10 Good

Matthew

Business traveler
Business aparthotel
Overall, this place is fine as an aparthotel - an alternative to the business hotels nearby. The automated check-in was pretty annoying, as the system claimed my room was unavailable (despite being after the check-in time), only working on the third attempt. There are some maintenance issues - the basin didn't drain because it was full of hair, and the shower drain smelled bad. The room was quite stuffy / airless, despite trying to get ventilation from the window. The mattress is more like a futon.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023

4/10 Poor

Joen Meier

Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas, Ballston Spa

Traveled with partner
Liked: Amenities
Great place for a short or long stay.
Stayed 7 nights in Sep 2023

10/10 Excellent

Elliot

Stayed 4 nights in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

BURCU

Stayed 8 nights in Apr 2023

10/10 Excellent

Georg

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very Spacious for a Studio Apartment
Stayed 3 nights in Oct 2022
Response from SMARTments business München Parkstadt Schwabing on Oct 31, 2022
Dear Georg, Thank you very much for your great review. We are very pleased that you had a pleasant stay in our house.We wish you a good start in the new week. Best regards, Yvonne from SMARTments business

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Autobahn out the front .
I stayed in 2 rooms in this place . One was at the rear and was pretty ok noise pollution wise .. The front wasn’t . Reason being ? The end of the Bundesautobahn 9 is outside !!! I didn’t sleep well at the front side . Ok stay other than that .
Stayed 7 nights in Sep 2022

6/10 Okay

Jeffrey

Business traveler
Liked: Cleanliness
Stayed 6 nights in May 2022

8/10 Good

Cagri

Liked: Cleanliness
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Apr 2021

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Jun 2019
Response from SMARTments business Müncen Parkstadt Schwabing on Jul 15, 2019
Hi Melanie, thanks for your review. Best regards

2/10 Terrible

LC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
shocking, tried and angry
I booked 2 rooms at SmartMents Munich. Due to Lufthansa Flight delay, i checked in 1 day late. I wrote (e-mail) to Smartments about my flight delay but no respond at all. After all, these room were charged. due to the delay flight and some hassle at car rental, I arrived hotel at ~2:30am, and i was only managed to get assistant about 2:45am as entrance door was locked. I was assigned room 202 and room 204. When i entered to room 204, i was shocked -> a family was sleeping inside. The front desk has gone back. My family has to squeeze in the room 202, and i'm curious why my room 204 has been occupied by other people? and I pay for that? We were not able to rest ….now 6am, still no one at front desk.
Stayed 9 nights in Jun 2019
Response from SMARTments business München Parkstadt Schwabing on Jul 3, 2019
Dear guest, we are really sorry for the inconveniences during your check in. Unfortunately our night service made the mistake, that he had a payer in the rooms. We sincerely apologize for that. We would be glad if you give us another chance and we can welcome you again. Best regards

8/10 Good

Tim, North Carolina USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room - street parking 10 minutes to tube
nice room - street parking 10 minutes to tube Munich is accessible from nearly anywhere as subway is good. Save money by staying outside of central area.
Stayed 2 nights in Apr 2018
Response from The SMARTments business München Parkstadt Schwabin on May 2, 2018
Dear Tim, thank you very much for your great feedback. It is great that you are happy with the Location, your proposal regarding the map we will try consider. We would be happy to welcome you again. Best regards

8/10 Good

Margarita

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant place
I was at a conference and it was convenient that the hotel was between the conference center and the city center. There are tram and subway stations within 10-15 min walk. The room was modern, clean and well lit. However, it was facing a busy street and I had to use ear plugs. The rooms don't have daily service and stores are closed after 8pm - since conference schedule was quite intense, this made getting simple supplies inconvenient. The front desk lady wasn't very helpful and ignored my request for additional supplies, but later I encountered the cleaning staff and they were very kind and gave me what I needed right away. The instructions for using the washer and dryer were insufficient in English, but I figured it out eventually with a phone translation. Overall, my stay was pleasant.
Stayed 6 nights in Mar 2018
Response from The SMARTments business Team on May 2, 2018
Dear Margarita, thank you for your review. It is nice to hear that our apartment house has the right location for your expectations. Regarding your requests we would like to apologize for any inconviences and would be happy to show you a better service at your next stay with us. Best regards, The SMARTments business München Parkstadt Schwabing Team

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent lodging. Unhelpful and unfriendly staff.
The location is very business oriented, in a business park with lots of corporate buildings. Convenient enough to two stops on the U6. The room was small but efficient. Decor was modern and clean. Appreciated having a kitchenette with utensils and cookware. The front desk service is shockingly unpleasant--if anyone is even there to begin with. No one smiles or greets you. Check-in and check-out is very perfunctory but no one bothers to give you helpful information unless you ask. Half the time you visit the front desk, there is no one around. Sometimes the staff is in the office off to the side adn you can hear and see them but they don't bother to come out and ackowledge you until after several minutes of standing around. You have to ask every single question you can think of because no one is going to volunteer simple things like: is there a grocery store nearby or where is the gym? Great that they have dishwashing liquid and sponges to wash dishes but no bath soap or shampoo??? Totally senseless.
Stayed 10 nights in Feb 2018
Response from The SMARTments business München Parkstadt Schwabin on Feb 24, 2018
Dear guest, thank you for taking the time to rate us. We are sorry that we have not fulfilled your expectations. Of course, a contact person should always be available for you during our opening hours. We will deepen this in a staff training to improve this in the future. Should we ever be prevented, there are folders in the room with all the necessary information about the surroundings. We would be happy to convince you another time. Best regards

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal short-term apartment.
nice apartment with very friendly bi-lingual staff. Less hustle and bustle than a typical hotel was nice. area was a walkable business district within less than 1km of 2 subway stops. Plenty of transit options to get to downtown. Convenient grocery shopping was a bonus since there were few restaurant options nearby. No phones or clock in room, but I found this to be a bonus.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment
It was a cozy lovely apartment in a fantastic business area.

10/10 Excellent

Jens

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Für eine Eigenversorgung zu empfehlen.
Stayed 5 nights in May 2024

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Alles reibungslos gelaufen. Aber das Bett war für zwei Personen etwas klein gehalten (1,60er breite).
Stayed 2 nights in Mar 2024

2/10 Terrible

Michelle

Traveled with partner
Liked: Amenities, property conditions & facilities
Difficile de communications. Le bureau n’était pas ouvert à tous les jours et juste à certaines heures . Pas frendly user pour l’arrivée. Hôtel très propre, tout est là pour la cuisine. L’Épicerie et restaurants loin de l’établissement Dans un secteur très industriel . Transport à 10 minutes de marche. En résumé, une fois la compréhension de l’admission, séjour dans l’appartement très agréable
Stayed 7 nights in Oct 2023

8/10 Good

Jessica

Business traveler
Liked: Room comfort
Ok für einen Business Trip - Sauberkeit so lala
Lage für meine Geschäftsreise - perfekt. In der Nähe waren Supermarkt, Bäcker, Drogerie fußläufig erreichbar. Parkplätze kostenfrei in der Straße oder umliegende Straßen. Apartment war von der Größe ok, Ausstattung war soweit auch gut, das Bett war nur ein wenig unbequem und was finde ich überhaupt nicht geht: im Bad konnte man Haare von anderen Gästen in der Dusche und an der Toilette finden. Ekelfaktor hoch 10. wenn man das in den Griff bekommt ist es aber eine gute Übernachtungsmöglichkeit mit kontaktlosem (sehr schnellen!) Check-in.
Stayed 3 nights in Jun 2023

6/10 Okay

Paul

Liked: Cleanliness
Très bien mais bruyant
Notre séjour s’est bien passé. Dommage que l’insonorisation des chambres soit si mauvaise ( on entends les clients du dessus marcher dans la nuit, les femmes de ménage parler fort tôt le matin..)
Stayed 7 nights in May 2023

8/10 Good

Rosario

Stayed 4 nights in Mar 2023

10/10 Excellent

WEILIN

Stayed 13 nights in Nov 2022
Response from SMARTments business München Parkstadt Schwabing on Mar 7, 2023
Dear Weilin, thank you for your feedback. We are pleased that you had a pleasant stay in our house. We wish you a nice day. Best regards Your SMARTments-business Team

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Unclean toilet. Bed bugs I came back with so much rashes all around my back and legs.
Stayed 4 nights in Dec 2022
Response from SMARTments business München Parkstadt Schwabing on Dec 21, 2022
Dear Anonymous, thank you for your feedback. We are constantly working to satisfy our guests and your feedback helps us a lot. We are very sorry for the inconvenience. We forwarded it to our housekeeping. Regarding the bed bugs, we sent our in-house technician to check it closely. And thank you very much for this information, bed bugs like to be transmitted through clothing or luggage. Best regards Your SMARTments-business team

2/10 Terrible

Sermed Marcel

Stayed 18 nights in Sep 2022

8/10 Good

Unai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Randall

Stayed 4 nights in Apr 2022

8/10 Good

Florian

Business traveler
Liked: Room comfort
Stayed 6 nights in Nov 2021

6/10 Okay

Anna

Business traveler
Disliked: Cleanliness
Leider sehr schlechte Kommunikation + Service . Laute Straße + dünne Bettdecke Keine Kaffeekapseln oder Tee Toilette war nicht sehr sauber
Stayed 4 nights in Mar 2021
Response from SMARTments business München Parkstadt Schwabing on Mar 30, 2021
Liebe Anna, vielen Dank für deine Bewertung. Es ist schade zu lesen, dass du nicht mit deinem Aufenthalt zufrieden warst. Wir arbeiten stetig daran unsere Gäste zufrieden zu stellen und dabei hilft uns ihr Feedback. Die unsaubere Toilette haben wir bereits an unsere Reinigungsfirma weitergegeben, damit dies nicht wieder vorkommt. Wir würden uns freuen, Sie trotzdem wieder bei uns begrüßen zu dürfen und Sie dann von uns und unserem Service zu überzeugen. Mit freundlichen Grüßen

2/10 Terrible

Svenja

Stayed 3 nights in Jun 2020
Response from SMARTments business München Parkstadt Schwabing on Jul 6, 2020
Liebe Svenja, vielen Dank für dein Feedback. Bitte teile uns mit, warum Sie unzufrieden waren, dies können wir der Bewertung leider nicht entnehmen. Vielen Dank. Mit freundlichen Grüßen

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2020
Response from SMARTments business München Parkstadt Schwabing on Mar 5, 2020
Thank you very much for your review.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
Sehr schönes Apartment. Leider kein Sofa oder Sessel im Zimmer, wie auf den Photos - ich hatte ein XL Zimmer - abgebildet. Küche war sehr sauber, auch der Schlafbereich. Die Spiegel im Bad waren leider verschmiert. Ich würde hier trotzdem jederzeit wieder übernachten, da das Preis-Leistungsverhältnis top ist.
Stayed 1 night in Feb 2020
Response from SMARTments business München Parkstadt Schabing on Mar 7, 2020
Vielen Dank für deine Bewertung. Bitte entschuldige, dass die Spiegel in deinem Bad nicht ordentlich gereinigt worden sind. Wir würden uns freuen dich wieder bei uns begrüßen zu dürfen.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2019
Response from Ihre Bewertung on Aug 10, 2019
Sehr geehrter Herr Anonymous, vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie bald wieder bei uns im Hause begrüßen zu dürfen. Ihr SMARTments Business Team München

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Münchener Hotel
Das Hotel ist wie immer voll zufriedenstellend, Preis/Leistung einfach Top
Stayed 4 nights in Mar 2018
Response from Das SMARTments business München Parkstadt Schwabin on Mar 28, 2018
Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten und Ihr Feedback hinterlassen haben. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rolig og lækker appartment
Lækker appartment. Den var ren, velholdt og alt var lavet i lækre materialer. Samtidig var der meget roligt og stille. Absolut ikke sidste gang jeg bor der.
Response from The SMARTments business Team on Feb 23, 2018
Dear guest, thank you very much for your review. It is nice to hear that you enjoyed your stay with us. We would be happy to welcome you again.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Meine erste Wahl im Norden Münchens
Modern eingerichtete Zimmer mit allem was man für einen längeren Aufenthalt benötigt. Toller Gemeinschaftsbereich in der Lobby um auch in kleinen Gruppen zusammenzukommen - brainstormen, kochen oder einfach nur auf ein Bierchen. Meine erste Wahl, wenn ich in der Gegend bin!
Stayed 4 nights in Jan 2018
Response from Olga Tiborcz on Feb 8, 2018
Sehr geehrter Herr Lipinski, vielen Dank für Ihr tolles Feedback. Wir freuen uns sehr darüber! Gerne begrüßen wir Sie bald wieder in unserem Haus. Viele Grüße Olga Tiborcz

10/10 Excellent

Nieves Paloma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price & Service perfectly balanced
Love to stay here - well priced and very convienient
Stayed 3 nights in Aug 2017

10/10 Excellent

KYUNG SOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 호텔
좋았습니다

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還不錯 離市區有點遠但還算方便
i got lost trying to find hotel. but overall it was alright.

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities, room comfort
Appartement/hôtel très confortable mais trop isolé
J'ai beaucoup apprécié le confort de l'appartement, notamment la salle de bain et la literie. Par contre le coin cuisine est à mon avis inutile car il n'y a pas la moindre épicerie dans les environs. Autre écueil, les seuls restaurants du quartier sont ceux des hôtels IBIS des environs (5 et 10 minutes à pied), heureusement que la cuisine est bonne mais çà reste des hôtels Ibis. Enfin l'éloignement du U-Bahn (10-12 minutes à pied) est rédhibitoire pour un futur séjour en hiver, sinon voiture obligatoire.

10/10 Excellent

Ursula

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel für Selbstversorger
Hotel ist recht gut zu erreichen mit öffentlichen Verkehrsmitteln, liegt aber fast direkt an der Stadtautobahn und ist deswegen sehr laut. Der englische Garten ist ca. 1 km entfernt.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Moderne und saubere Apartements.
Das Hotel ist für Geschäftsreisende völlig ausreichend. Die Zimmer sind recht geräumig und sehr sauber und modern. Essensmöglichkeiten gibt es in direkter Umgebung nicht ganz so viele. Frühstück gibt es ebenfalls nicht. Allerdings kann ab 6:30 Uhr im benachbarten Dean & David gefrühstückt werden. Kleines Manko: Kein Föhn im Bad.
Response from General Manager on Nov 23, 2016
Sehr geehrter Gast, vielen Dank für Ihre freundliche Bewertung! es besteht die Möglichkeit sich einen Föhn bei uns an der Rezeption gegen eine kleine Kaution auszuleihen. Es tut uns sehr Leid, dass Sie die Information nicht vorher hatten. Wir hoffen Sie bald wieder begrüßen zu dürfen! Mit freundlichen Grüßen Ihr SMARTments Business Team