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Reviews of Budget Motel

2 out of 5
Budget Motel
1028 W. El Camino Real, Mountain View, CA

Reviews

5.6
Rating 10 - Excellent. 7 out of 49 reviews" "
Rating 8 - Good. 10 out of 49 reviews" "
Rating 6 - Okay. 7 out of 49 reviews" "
Rating 4 - Poor. 12 out of 49 reviews" "
Rating 2 - Terrible. 13 out of 49 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
Screwed out of $150
There was an open attic in the room. They refused to give me a refund because I washed my hands when I came into the room, before noticing the attic. I reserved their most expensive room at 6pm, arrived at 6:30pm, and left by 7pm. So they did not lose any business over me, and they had 4 other identical rooms vacant, and more cheaper rooms.
Stayed 1 night in Oct 2023
Response from bob on Oct 14, 2023
Thanks for your input Ones you rent the room and spent more then 30 min in room and use the room and asking for refund ???????? No one gives the refund after use facility, We did appreciate for that

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel near surgery center
Modern amenities. Pleasant decor. Some traffic noise. Friendly manager gave discount due to stay near surgery center (1 block). TV sound did not work and radio could not set time.
Stayed 2 nights in Oct 2023
Response from Bob on Oct 14, 2023
Thanks for the review, we appreciate for that . We did receive your note about for TV And Radio clock , After you left we did check that room and it was working fine , We have filling you must be pressing wrong button . If you call from your room we love to help you with that issue. We love to see you again Thanks

10/10 Excellent

Kristina

Stayed 2 nights in Jul 2022

4/10 Poor

Eric

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from bob on May 6, 2022
Hi Erick How are you ? Thanks to staying with us and we love to see you again . Thanks

4/10 Poor

Max

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bring warm clothes
Maximum temperature in room was 61 degrees according to my phone battery.
Stayed 1 night in Jan 2022
Response from bob on Jan 27, 2022
Hi Max, How are you ? Sorry you have problem In room temperature , If you let us know for that , we can help with that to fill comfortable in room , One phone call will sole the problem . When you coming next time and if you have any issue please let us know . recently we have all room renovated and all room have all heating and cooling works so great, All AC and Heating unit are new . Hope we will serve you better next time . Love to see you again Thanks

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from bob on Nov 22, 2021
Hi Isabella How are you ? Thanks for your input and we really appreciate it ,. We love to see you again Thanks

10/10 Excellent

Michael

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice easy stay
It’s cool mom and pop motel. Can’t beat it for the price
Stayed 1 night in Nov 2021
Response from bob on Nov 22, 2021
Thanks For your Input, If you like our room we like to have any review and Suggestion on thru your Hotel.com reservation . we really appreciate for that . We love to see you again Thanks

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stay Away! You can do much, much better.
Really Bad Place! My computer and phone were hacked within 1 hour of me leaving there. DO NOT STAY HERE! I wanted to leave leave the first day, owner said I had to stay 2 nights... ( I payed for 7 nights). Then as I packed my truck and waited for my refund receipt the police showed up. He lied and said I would not leave his property. The police could see I was upstanding citizen and there was no problem. Thank You Mountain View PD!..The wife is just as psycho. Stay Away! Room had a microwave, fridge, ac unit all original from the 70's. The counters clean but the floor was FILTHY! Really bad. I used there towels to mop the floor. Towels were super ruff and dirt stained. Shower curtain stained and dirty... No secondary door lock either and when I woke from the first night my door was unlocked! Do yourself a favor and read the other reviews too... I wish I did!
Stayed 7 nights in May 2021

8/10 Good

samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a positive experience
Pleasant stay, kind of noisy due to the busy street but the staff was friendly. Located next to downtown Mountain View so food options are plentiful.
Stayed 2 nights in Feb 2020
Response from Bob on Apr 1, 2020
Hi Samantha , How are you ? Hop every one in your family in good health because of corona Virus are spreading very badly in our country. Hop we will get out of this issue very soon , all we need to pray to good its happened very soon . Anyway thanks for staying with us and thanks for your input . we rally appreciate for doing it . See you again Thanks Bob

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good - staff friendly, room clean Not so good- No hooks in the bathroom to hang up clothes.
Stayed 1 night in Dec 2019
Response from Bob on Dec 10, 2019
We really appreciate for your suggestion and we will focus on that and put that in our room Thanks Bob

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The microwave was nasty inside. Furniture was dusty. Way too small for the price. Disappointed.
Stayed 3 nights in May 2019
Response from Bob on May 18, 2019
Sorry for Inconvenience , we look for this Issue , We really appreciate for your input Thanks

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019
Response from Bob on Apr 17, 2019
Thanks for your suggestions and staying with us

10/10 Excellent

Herberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Bob on Feb 19, 2019
we really appreciate your input , and thanks for staying with us In future we work hard more to fill more comfortable then what you have this time Thanks

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS PLACE SUCKS!!!
HORRIBLE.. BED.. SMELL OF THE PLACE.. CUSTOMER SERVICE.. HORRIBLE.. so bad that they wouldn't even call back Hotels.com when I complained.. THE WORST PLACE EVER!!! I'd sleep in my car before staying there again!!!
Stayed 3 nights in Nov 2018
Response from Bob on Dec 17, 2018
Thanks for your input and staying with us

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spruced up Bates Motel
SMALL SMALL SMALL ROOMS. Shower head at my chest - shower stall only 4 inches wider then me. Could not give a detailed receipt. $350 for a $50 room. Best way to describe it is a spruced up Bates mote.
Stayed 4 nights in Nov 2018
Response from Bill on Nov 29, 2018
Thanks for staying with us

4/10 Poor

Neggy, England

Disliked: Staff & service, property conditions & facilities, room comfort
When I arrived the owner was very rude to me, saying that he only had a room with two beds and would I please ensure that I only used one of them! then the next night, when I had to go and get my room key re-set, his wife tried to make out that I had only paid for one night when I had paid for three. Very expensive for low quality accommodation.
Stayed 3 nights in Nov 2018
Response from Bil on Nov 19, 2018
We are really appreciate for your input. Thanks

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2018
Response from Bil on Nov 19, 2018
Thanks for input

4/10 Poor

Pankaj

Disliked: Cleanliness, property conditions & facilities, room comfort
last choice hotel
basic hotel - only bed tv fridge microwave work - towels have holes and black spots and old, just 1 pillow, no breakfast, bath accessorie minimal. very costly compared to other hotels in the neighborhood.
Stayed 1 night in Oct 2018
Response from Bob on Nov 1, 2018
Thanks to styling with us

2/10 Terrible

Verified traveler

Disliked: Staff & service
The listing showed check-in ending at 11pm, I got a call at 9pm informing me that check-in was ending at 10pm told them this wasn't what the site was and wouldn't be able to make it. So they tell me that they are going to give my room to someone else. They did, even though I paid for it services were not delivered.
Stayed 1 night in Oct 2018
Response from bob on Oct 26, 2018
we sorry for that inconvenience

8/10 Good

Verified traveler

Liked: Cleanliness
Decent budget motel, noisy
Its a bare bones budget motel, so adjust your expectations. Its expensive given the area and the high demand for rooms. Room was clean, bed could use an extra blanket (it was minimal and a bit cool). Bathroom soap was impossible to open from a rather tough plastic bag. Rooms next to El Camino will have lots of noise from the traffic, which is constant, even at night.
Stayed 1 night in Oct 2018
Response from Bob on Oct 26, 2018
sorry for the inconvenience , we will work hard to fill more comfortable

8/10 Good

Adam, Calgary

Liked: Cleanliness, staff & service, room comfort
It's as nice as a place called "Budge Hotel" could be. It's very old, and the rooms are small, but it's clean and nothing's broken.
Stayed 4 nights in Oct 2018
Response from Bob on Oct 22, 2018
Hi Adam , How are you ? We really appreciate your input and support Thanks

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Not worth the $$$
Tiny, tiny room. Great for in & out, but the WiFi didn't work. I had to piggy back onto the motel next door, it was dirty behind the bathroom door and the refrigerator did not work. Not worth the $180 we paid. The only virtues were that it was close to my job, it was quiet, the water pressure in the shower was great and no stairs..it was all one level.
Stayed 1 night in Oct 2018
Response from bob on Oct 6, 2018
Hi, We really appreciate your input. We will work hard to fill more comfortable on your isse

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Too expensive for quality. Few parking spaces and too close.
Stayed 1 night in Sep 2018
Response from Bob on Oct 2, 2018
We appreciate for your input, we will work hard for to fill batter

2/10 Terrible

Alexey

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bob on Sep 28, 2018
We work hard to provide best service Next time

6/10 Okay

John

Liked: Cleanliness
Small rooms low price (relatively speaking)
It is the most inexpensive motel in the area and you can usually get a room on late notice. Most of the rooms are tiny but pretty clean. The aroma in the lobby is a turn off and if the rooms had that smell I wouldn't stay but that seems to be confined to their little lobby. It looks funky from the street, a little like going back to the 1950's, which may be when this was built. The rooms closer to the back are better. If you book spring the extra few bucks and get a room with 2 beds as they are a good bit bigger. Their regular rooms are about 10x10 plus a small bathroom and vanity area. They do provide a small refrigerator microwave iron. they have Wifi and decent cable TV.
Stayed 2 nights in Jul 2018
Response from Bob on Aug 9, 2018
We really appreciate for your in put , we will work more hard to feel batter for your future stay . Thanks for your input and suggestion Thanks Bob

4/10 Poor

Donna, Davus, CA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
If this place simply invested 1000 bucks to improve each room, ratings would go up and they could charge more. The room smelled musty.... shampoo the carpets and get rid of the blanket and comforter which look like they are from the 70s. Ditto the microwave. The coffee maker in room 115 was dirty inside and nicely incrusted with visible dust on the outside. Young guy at checkin was nice.
Stayed 1 night in Jul 2018
Response from Bill on Jul 31, 2018
We really feel bed what experience , we work very hard to feel more comfortable

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2018
Response from Bob on Jun 11, 2018
Thanks for staying with us , we work hard to feel more better next time Thanks

8/10 Good

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in May 2018
Response from Bob on May 28, 2018
We will work more hard to feel more better then you experience , we really appreciate for in put . Thanks for staying with us and see you inext time

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget Motel
It was a really bad place to stay, cig burns in the sheets. Small rooms that looked like a motel where bad things happen. Luckily its walking distance to Castro St.
Stayed 2 nights in May 2018
Response from Bob on Jun 1, 2018
Sorry for your inconvenience , we work hard to feel more comfortable on this , we really thanks for your input Thanks

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had no choice...
We stayed here because it was truly the only hotel not full. We paid almost $300. We walked in and the bed was slept in amd the shower was used. They did quickly go and clean it... but during that time my bf and i went to CVS. I bought a couple extra large plush blankets, Lysol, bleach, Febreeze etc and we wipe it tge room down when we got back. The next day we were so tired and really didnt want to get up, i looked on H.com to see that the price was only $114 (still too much to pay). Because the hotel has it set up so that you must pay in person, i had to get up anyway and go to the lobby. When i went in I paid the wife and after was told by the husband that since i had 2 people in the room I would have to pay DOUBLE! WHAT? I calmly said, "That is not true" he said "Yes it is" so as i walked out I replied, "Go check online and read your description and small print". If you must stay there... watch ur backs and wallets.
Stayed 1 night in Nov 2017
Hi We fill bed about your experience , we just need to know that which date are checked in and what was your room No ? The you Explaining for the room ,we don't have any room like that !!!!!!!! If had filling you paid to much then don't need to rent a room , Other place had price for that time over $800 per night If you reply on this we really appreciate for that Thanks

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror Motel!!!
NEVER, NEVER stay here!!! This has been the worst ever experience I have encountered with a motel...ABUSIVE, unprofessional and a nasty encounters!!! This is literal the hotel of horrors...even Bates Motel from Orson Wellls movie would be a better experience..You have been warned!!! rating is minus 1000
Stayed 1 night in Nov 2017
HI , We really apologize for inconvenience for that , We work hard to fix the issue what you have. We need little more information from you , Which date you was staying here and what was your room No . We really appreciate your support on this . Thanks

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hair in the tub and no blanket
Room was dirty and musty and had hair in the bathtub. No blanket to put on the bed and it was a cold night. I slept with my coat on.
Stayed 1 night in Nov 2017
Hi, I don't think our room not well prepared, according to your complain , you need to contact us on that time so we can see it . If you tell us your name and date of your coming ,we will see the record and we will work on this . we really appreciate for your kindly support Thanks

6/10 Okay

Shirlee, Mendocino, CA

Liked: Cleanliness, staff & service, room comfort
Great for the money!
The motel is recently redone and everything is very clean and nice. There is a coffee maker, a microwave oven, a refrigerator and an iron and board. Easy access. Quarters are a little snug, but the bed was great. Oh, and there's a TV. For the money, I don't think you could beat them.
Stayed 2 nights in Sep 2017
Response from Bob on Sep 16, 2017
Thanks to staying with us ,we are appreciate for all we look forward in future

8/10 Good

Mike

Liked: Staff & service, room comfort
Quaint
Old quaint motel basic but doable, no issues.
Stayed 1 night in Sep 2017
Thanks to staying with us ,we are appreciate for all we look forward in future

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not welcoming
The room didn't smell clean, it had a grimy feeling, I wouldn't stay there again
Stayed 1 night in Aug 2017
we are apologize for your inconvenience , we will try hard to be your future stay. Let us know how we can do for you to better comfortable stay.

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EXPERIENCE EVER
Worst hotel experience of my life
Stayed 1 night in Aug 2017
thanks to staying with us , we will do more for your future stay. we relay appreciate to get a opportunity. Thanks Bob

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Retroit Motel
I liked the older Motel, quiet, it felt safe and clean in and out of the motel. Keith
Stayed 2 nights in Jul 2017

10/10 Excellent

Lynda L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and comfort in old style motel
Very clean and comfortable. Pleasant hosts who made us feel welcome. Walking distance through a lovely park to downtown Mountain View and Starbucks. I would highly recommend this old style motel.
Stayed 1 night in Jul 2017
Thanks to staying with us , we will do more for your future stay. we relay appreciate to get a opportunity. Thanks Bob

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jul 2017
Thank you so much to staying with us , we work more hard for your comfortable . we relay appreciate for your comments.See you next time Thanks Bob

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Bad Hotel
Small is bad. When i open the room door, it is very bad.
Stayed 1 night in Jun 2017

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2017

6/10 Okay

Michael

Liked: Cleanliness
OK if your expectations are basic.
I booked spur of the moment to stay over for a I day workshop. Wasn't looking for anything fancy, just a place to sleep and only 2 miles from my workshop site. It filled those simple requirements, and if it were anywhere else in the country, it would be a $50 or $60 room, But since it was in Silicon Valley, it cost me more. But it was close, and fulfilled my simple needs, had free WiFi, good TV, but shower took a while to heat up, but TV, fridge, and bed OK, so as I say, it met my needs, and the cheapest motels were only $10 or $15 cheaper, and up to 26 miles from my morning meeting, so as the 3rd cheapest, it met my needs; and neighborhood seemed safe, as I walked 0.8 miles for 1 AM fast food, and felt safe. So OK in a pinch, but not if you want a pool or luxury.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filters not communicated
Lovely motel. Boutique type. No pets allowed. I choose pet friendly in my search, but did not consider this filter when recommended facilities. Had to get a $100.00 cash deposit to stay. Good thing since all was booked in area for a convention. Travelocity needs to recognize the filters a client takes the time to include. Second time
Response from Bob on Jun 16, 2017
Hi , we really sory for your inconvenience, but we have a policy for pets not allowed, only we alow only a guide dog . In past we had very bed experyance to accept pets , So now we are alow only a guide dog . And we are appreciate for staying with us

2/10 Terrible

M.C, New York City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY IN ROOM 102, it's next to Sewage System
DON'T STAY IN ROOM 102, it's next to sewage system! I repeat, it's next to the sewage system! On our first night, we we're given room 102. The room smelt really bad. We we're given another room that night. The next morning, we saw the hotel owners open the little room next to room 102 and saw the sewage system backed-up!! When they relied we saw the little room, they closed the door right away. The next few days, we noticed our personal belongs moved. Nothing went missing but my book bog items we're shift. We later realized the owners looked through our personal items. We told them and responded "They had too." We stayed at another hotel afterwards.
Response from Bob on Mar 29, 2017
we are really sorry for that your inconvenience, I think may you have some wrong impression . We don't have any issue like this for long period of time. Any way thanks for your suggestion and to keep you happy we try to much batter for your future stay. Thanks

4/10 Poor

Lori, Mountain View

Disliked: Staff & service
Don't promote this place.
I thought I made comments as to my experience but just in case you did not receive them I will make them again. The gentleman was rude, challenging and downright nasty. I was securing a room for one of my staff members who could not get home due to a mudslide on a major artery back to her home. When we got to the hotel he refused to give her the room unless she could show that her ID and the credit card were in the same name. Because we have a company credit card to pay for such expenses (unfortunately, for security reasons, the card is not in my name either). When I told the gentleman that I was the administrator and responsible for approving expenditures he was still not inclined to rent the room (even though we had paid Expedia). I ended up putting the charge on my personal credit card (which is not a big deal because I will expense it).

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Heater not working in Dec. Room very small. No coffee maker in room.

6/10 Okay

Yu Chin

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Bob on Jun 23, 2019
Thanks to staying with us

10/10 Excellent

YU-CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Bob on May 22, 2018
We really appreciate your input , we work more and more hard to make you happy like this . We look forward to see you again and serve you much better

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017