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Reviews of Shasta Inn

3 out of 5
Shasta Inn
1121 S Mount Shasta Blvd, Mount Shasta, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1001 reviews" "
Rating 8 - Good. 309 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and well maintained property. I would definitely stay here again. Pros: atmosphere, clean rooms, proximity to dining and coffee shops, cute property. Cons: a little noisy (wore earplugs), breakfast grab bag could be improved. The staff were helpful and friendly.
Response from Tanner on May 23, 2024
Thank you for your review, Cassie. We appreciate your feedback and wish you safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Chill place
Stayed 1 night in May 2024
Response from Tanner on May 21, 2024
Thank you for your review, Michael! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Ruturaj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Breakfast could include more options such as bread butter and fruits.
Stayed 1 night in May 2024
Response from Tanner on May 21, 2024
Thank you for your review, Ruturaj! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

olli, chico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly employees, convenient location and very safe. Plenty of restaurants also close by.
Stayed 1 night in May 2024
Response from Tanner on May 17, 2024
Thank you for your kind review, Olli! It was a pleasure meeting you and we hope to see you again soon. Take care and safe travels!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location. Be aware the dinner not open Monday/Tuesday. Great Mexican restaurant across the street though.
Stayed 1 night in May 2024
Response from Tanner on May 16, 2024
Thank you for your kind review, Susan! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

srinivasa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to Siskiyou lake and trail.
Stayed 1 night in May 2024
Response from Tanner on May 16, 2024
Thank you for your kind review, Srinivasa! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

8/10 Good

Kathy, Maple Valley

Liked: Cleanliness, property conditions & facilities
No problems
Stayed 1 night in May 2024
Response from Tanner on May 16, 2024
Thank you for your kind review, Kathy! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

8/10 Good

Kathy, Maple Valley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a cute place. We were only in the room for one night, in late and out early. No problems.
Stayed 1 night in May 2024
Response from Tanner on May 16, 2024
Thank you for your kind review, Kathy! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

6/10 Okay

Barry

Stayed 1 night in Apr 2024
Response from Tanner on May 16, 2024
Thank you for your review.

8/10 Good

Beloved

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tanner on May 10, 2024
Thank you for your review, Beloved! We appreciate your feedback and wish you safe travels.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Tanner was a superstar. Cordial and friendly on the phone. He made my wife and I feel very welcome and followed through with all our requests. Would stay there again in a heartbeat having an amazing weekend.
Response from Tanner on May 7, 2024
Thank you for your kind review, Matt! It was a pleasure meeting you and we hope to see you again on your next journey through Mount Shasta. Take care and safe travels!

8/10 Good

Norma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concern was the stairs that lead to the rooms on the second floor, the stairs are slippery when it is raining or snowing, that is very dangerous for guests who have to go up and down those stairs.
Stayed 2 nights in May 2024
Response from Tanner on May 7, 2024
Thank you for your review, Norma. We appreciate your feedback and will address these issues promptly.

6/10 Okay

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tanner on May 7, 2024
Thanks for your review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tanner on May 4, 2024
Thank you for your review, Brian! Your feedback is greatly appreciated and we hope to see you again soon. Take care and safe travels!

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Tanner on May 21, 2024
Thank you for your review, Karen! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Tanner on Apr 27, 2024
Interesting review, Patrick. We always appreciate feedback in person as well. Thank you.

8/10 Good

Carmen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Was not happy with used towel in the shower.
Stayed 1 night in Apr 2024
Response from Tanner on Apr 19, 2024
Thank you for your review. We have never had this happen at the Shasta Inn and always strive to give our guests the best experience possible. Thank you for bringing this to our attention. These issues will be addressed promptly. Take care.

6/10 Okay

Kirby

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This was a low cost option for overnight stay during our trip. As such, it was very basic, dated facility. It was clean enough, but not much else. Attached restaurant was closed that day. The best thing was Tesla charger we used free for our EV vehicle. Staff was very courteous.
Stayed 1 night in Apr 2024
Response from Tanner on Apr 16, 2024
Thanks for your review... Yes we do keep our rates reasonable and offer free EV charging, free grab-n-go breakfast, and free wi-fi to our guests. Safe travels!

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room that was slightly more spacious than many. Restaurant onsite was delicious and the voucher made it a bargain. The only downside was the wall heater was loud so it made it hard to sleep.
Stayed 1 night in Apr 2024
Response from Tanner on Apr 13, 2024
Thank you for your review, Holly. We appreciate your feedback and we will address these issues promptly. We wish you safe travels.

6/10 Okay

Michael

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Accepted pets but charged pet fee
Stayed 1 night in Apr 2024
Response from Tanner on Apr 9, 2024
Thanks for the review, Michael. Yes, we accept dogs only at our properties, and a standard industry pet fee does apply for additional cleaning.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Mt Shasta Inn. Great location and the Harvest Restaurant has great food.
Stayed 1 night in Apr 2024
Response from Tanner on Apr 9, 2024
Thank you for your kind review, Danielle! We are glad to see you enjoyed your stay and our restaurant as well. We hope to see you again soon. Take care and safe travels!

10/10 Excellent

Daiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. My third time and not the last one. Strongly recommending this inn!!!
Stayed 2 nights in Mar 2024
Response from Tanner on Mar 29, 2024
Thank you for your lovely review, Daiana! We are pleased to see you enjoyed your stay with us. Your feedback is greatly appreciated and we hope to see you again soon. Take care and safe travels!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tanner on Mar 29, 2024
Thank you for your kind review, Christine! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tanner on Mar 28, 2024
Thank you for your kind review, Josh! We appreciate your feedback and hope to see you again soon. Take care and safe travels.

6/10 Okay

Phoebe

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tanner on Mar 27, 2024
Thanks, Phoebe.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is the best $130 we've spent on a room, anywhere, in I don't know how long! We stayed for 11.5 hrs (on our way up to Oregon) and it was worth it! We got #37 a king room, at 9pm, and it was great. Entire parking lot brightly b lit with light strands. Easy to get into room even though office wasn't open. Front desk girl (Sherri?) polite over phone and even called me back once when i called but didn't leave a message, just to check if i needed help with something. Cozy, but roomy. Everything clean! The floors, the bed, the bathroom, the fridge and microwave, even the curtains and shower curtain! Even the remote! Waaattt?! (See all pics.) It was rustic and cute. Heater was hot (it lightly snowed in the morning). Edison bulbs, shelves made of pipes and wood, nice soaps/shampoos, tiny coffee maker with 2 packs each of regular AND decaf (which i mix) and sugar/cream packets - all little touches that show someone CARES. I applaud the housekeepers. I cleaned rooms for the Marriott for almost 2 years back in the day, so I know what things should look like. The bed was made like we did the Marriott: bottom sheet, top sheet, then comforter, then another top sheet to protect comforter, then small blanket folded at end - all clean and perfect. Will ONLY stay here if we come back this way again. Thank you so much!
Stayed 1 night in Mar 2024
Response from Tanner on Mar 26, 2024
Wow! Thank you so much for your kind review, Amanda! Our staff here at the Shasta Inn tries to go above and beyond everyday and we appreciate you taking notice. We greatly appreciate your generous feedback and hope to see you again soon. Take care and safe travels!

8/10 Good

Brett

Liked: Cleanliness, staff & service
Nice place with very friendly staff. Only complaint is the heating/cooling unit was very loud and cycled on and off throughout the night making sleep difficult.
Stayed 1 night in Mar 2024
Response from Tanner on Mar 20, 2024
Thank you for your review, Brett. We appreciate your feedback and we will address these issues promptly. Take care and safe travels.

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the competitive mid-week rate compared to other Mount Shasta hotels and the "grab and go" breakfast bag given as the restaurant was closed for the mid-week. I'll be back!
Stayed 1 night in Feb 2024
Response from Tanner on Mar 5, 2024
Thank you for your kind review, Robert! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Nick

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tanner on Mar 5, 2024
Thank you for your kind review, Nick! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Gaylene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spacious, updated and very clean room. Overall the property was very nice and conveniently close to dining and shopping
Stayed 2 nights in Feb 2024
Response from Tanner on Mar 5, 2024
Thank you for your kind review, Gaylene! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Georgi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, comparable to what's around.
Stayed 4 nights in Feb 2024
Response from Tanner on Mar 5, 2024
Thank you for your kind review, Georgi! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

6/10 Okay

Casey, Anacortes

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tanner on Mar 5, 2024
Thank you for your review, Casey.

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff were very nice and helpful. It was within easy walking distance of everywhere we wanted to go in town. I would definitely stay again!
Stayed 2 nights in Feb 2024
Response from Tanner on Feb 27, 2024
Thank you for your kind review, Lauren! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location.
Stayed 1 night in Feb 2024
Response from Tanner on Feb 24, 2024
Thank you for your kind review, Debbi! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Fan

Stayed 3 nights in Feb 2024
Response from Tanner on Mar 21, 2024
Thank you for your kind review, Fan! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was cute and staff were kind and friendly. Beds are generally stiff and pillows are flat which is tough for any side sleeper. Our room was nice, but pretty small for what we were expecting. Definitely recommend bringing your own pillows!
Stayed 3 nights in Feb 2024
Response from Tanner on Feb 20, 2024
Thanks for the review, Ben.

8/10 Good

Brian, vacaville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute rooms, super friendly staff, restaurants close walkable, close to the hockey rink which is why we were there. Definitely will be back there
Stayed 2 nights in Feb 2024
Response from Tanner on Feb 17, 2024
Thank you for your review, Brian. We appreciate your feedback and hope to see you again soon. Take care.

10/10 Excellent

Volha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 2 nights in Nov 2023
Response from Tanner on Feb 11, 2024
Thank you for kind review, Volha! We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tanner on Feb 10, 2024
Thank you for your kind review. We appreciate your feedback and hope to see you again soon!

4/10 Poor

Pr

Business traveler
Awfully loud heating fan. Kept waking me up. Loud cars outside.
Stayed 1 night in Feb 2024
Response from Tanner on Feb 10, 2024
Thank you for your review.

6/10 Okay

Saleh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Their staff were very helpful, but our room smelled so much and despite their cleaning and using refreshers, it didn’t go away. The building is so old and the cleaning was not that good either.
Stayed 2 nights in Feb 2024
Response from Tanner on Feb 10, 2024
Thanks

6/10 Okay

graham i, McKinleyville

Traveled with family and small children
Front desk closes at 9. If you plant showing up later than that I would highly suggest calling them.
Stayed 1 night in Feb 2024
Response from Tanner on Feb 2, 2024
As advertised, we do close at 9:00pm. If guests do not contact us during the day of their check-in, we try our best to contact them via phone number and email provided. When booked through a third party such as expedia, we are only given the information that the guest provides to the third party, making it difficult to reach any guests if they give an invalid phone number or email. We always recommend booking direct to avoid any issues in the future. Thank you for your review. Safe travels!

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tanner on Feb 2, 2024
Thank you for your kind review, Ronda! We are glad to see you enjoyed your stay. We appreciate your feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Clean room and very nice staff! The restaurant was great…our bartender (Billie Jean) was outstanding!
Stayed 1 night in Jan 2024
Response from Tanner on Feb 2, 2024
Thank you for your kind review, Molly! We are glad to see you enjoyed your stay and our restaurant. We appreciate your feedback and hope to see you again soon. Take care and safe travels!

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Wish there wasn’t regulator on heater. Other than that it was great.
Stayed 1 night in Jan 2024
Response from Tanner on Jan 30, 2024
Thank you for your kind review, Dawn! We appreciate your generous feedback and hope to see you again soon. Take care and safe travels!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice simple clean accommodations for a reasonable price. The restaurant was great and staff very welcoming. Highly recommend.
Stayed 2 nights in Jan 2024
Response from Tanner on Jan 30, 2024
Thank you for your kind review, Amanda! We appreciate your generous feedback and hope to see you again soon. Take care and safe travels!

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, restaurant menu looked great, clean, safe. Very noisy heater unit that did get in the way of sleeping.
Stayed 1 night in Jan 2024
Response from Tanner on Jan 29, 2024
Thank you for your review. We will address this issue promptly.

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice small room. Clean. Only complaint could be ac/heater loud. I will return.
Stayed 1 night in Jan 2024
Response from Tanner on Jan 22, 2024
Thank you for your review, Thomas! Your feedback is appreciated. Take care!

6/10 Okay

Saleh

Traveled with family
Disliked: Cleanliness
This is an old building. It wasn’t clean enough and the bathroom sink wasn’t draining well!
Stayed 1 night in Jan 2024
Response from Tanner on Jan 21, 2024
Thank you for your review. We always appreciate constructive criticism and continue to improve. We do encourage feedback in person as well. Thank you

8/10 Good

Julieta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tanner on Jan 17, 2024
Thank you for your review, Julieta! We appreciate your feedback and hope to see you again soon. Take care and safe travels!