Lázaro Cárdenas 1002 Del, Valle Oriente, San Pedro Garza García, NL
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Álvaro Vázquez, General Manager on May 20, 2024
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
Very nice hotel inside a shopping mall…. Beautiful everything around!! Delicious the restaurant ….. a little difficult the parking on weekends.
Sergio
Stayed 3 nights in May 2024
Response from Álvaro Vázquez, General Manager on May 13, 2024
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
Everything was perfect! We’ve stayed at this hotel the past two years when we’ve visited Monterrey, and always have felt safe and treated with kindness!
Nancy
Stayed 3 nights in Apr 2024
Response from Álvaro Vázquez, General Manager on May 6, 2024
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
Response from Álvaro Vázquez, Director General on May 2, 2024
Dear guest, on behalf of all the staff we apreciate your comments, looking foward on seeing you on your next visit to the city.Regards
10/10 Excellent
Omar, Allen
Apr 20, 2024
Omar
Stayed 1 night in Apr 2024
Response from Álvaro Vázquez, Director General on May 13, 2024
Estimado huésped le agradecemos sus comentarios y esperamos recibirle pronto nuevamente.Saludos Cordiales
4/10 Poor
Cynthia
Apr 19, 2024
Cynthia
Stayed 2 nights in Apr 2024
Response from Álvaro Vázquez, Director General on May 13, 2024
Estimado huésped le agradecemos el tiempo tomado para evaluar nuestro servicio, nos gustaría conocer más acerca de su experiencia. Si lo considera necesario le invitamos a ponerse en contacto al Hotel y con gusto le escucharé para tomar acciones de mejora.
Response from Álvaro Vázquez, General Manager on Apr 19, 2024
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
10/10 Excellent
Mau
Apr 1, 2024
Mau
Stayed 2 nights in Mar 2024
Response from Álvaro Vázquez, Director General on Apr 22, 2024
Estimado Huésped le agradecemos su evaluación sobre nuestros servicios y preferencia, lo esperamos en su próxima visita a la ciudad.Saludos Cordiales
We always enjoy staying here when we come to Monterrey. The staff is super nice and helpful, there’s lots of great restaurants within walking distance, and the shopping mall is a plus!
Nancy
Stayed 2 nights in Mar 2024
Response from Álvaro Vázquez, General Manager on Mar 13, 2024
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
10/10 Excellent
German
Mar 4, 2024
German
Stayed 3 nights in Mar 2024
Response from Álvaro Vázquez, Director General on Apr 1, 2024
Estimado huésped le agradecemos sus comentarios y esperamos recibirle pronto nuevamente.Saludos Cordiales
Absolutelyp stunning Hotel with remarkable attention to detail and impeccable staffing service .. this Hotel deserves more than 5 stars, I would give it 3 Diamonds for rating. Great job Camino Real!
brenda
Stayed 1 night in Feb 2024
Response from Álvaro Vázquez, General Manager on Feb 13, 2024
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
I loved my room. I could have stayed in it all day. The views from the floor ro ceiling windows (corner room) were stunning. Bed was comfortable. Staff amazing, especially Daniel.
Vicki
Stayed 6 nights in Jan 2024
Response from Álvaro Vázquez, General Manager on Jan 22, 2024
Dear guest, on behalf of all the staff we apreciate your comments, looking foward on seeing you on your next visit to the city.Regards
Response from Álvaro Vázquez, General Manager on Dec 5, 2023
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
8/10 Good
Svjetlana
Dec 1, 2023
Svjetlana
Stayed 1 night in Nov 2023
Response from Álvaro Vázquez, Director General on Jan 9, 2024
Estimada huésped gracias por responder nuestra encuesta, su opinión siempre es muy importante para nosotros.Reciba un cordial saludo
Love the place. Need to find a way to show more appreciation for us frequent guests.
DR ERASMO
Stayed 1 night in Nov 2023
Response from Álvaro Vázquez, Director General on Dec 4, 2023
Estimado huésped agradecemos nos haya hecho llegar sus comentarios, lo esperamos en su próxima visita.Saludos cordiales.
4/10 Poor
Caleb
Nov 27, 2023
Caleb
Stayed 3 nights in Nov 2023
Response from Álvaro Vázquez, Director General on Dec 18, 2023
Estimado huésped le agradecemos el tiempo tomado para evaluar nuestro servicio, nos gustaría conocer más acerca de su experiencia. Si lo considera necesario le invitamos a ponerse en contacto al Hotel y con gusto le escucharé para tomar acciones de mejora.
Response from Álvaro Vázquez, Director General on Dec 4, 2023
Estimado huésped a nombre de todos los que aquí laboramos le agradecemos sus comentarios y esperamos tener el gusto de recibirlo nuevamente.Reciba un saludo.
Response from Álvaro Vázquez, General Manager on Nov 14, 2023
Dear Guest, thank you for taking the time to share your experience with us, I will review with our staff the observations you made us and improve in our service.We hope to see you on your next visit to the city.
Response from Álvaro Vázquez, General Manager on Nov 14, 2023
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards
Response from Álvaro Vázquez, Director General on Nov 1, 2023
Dear Guest, thank you for taking the time to share your experience with us, I will review with our staff the observations you made us and improve in our service.We hope to see you on your next visit to the city.Regards
Need to define upgrades and treat regulars with true VIP status
DR ERASMO
Stayed 1 night in Oct 2023
Response from Álvaro Vázquez, Director General on Nov 1, 2023
Estimado huésped le agradecemos el tiempo tomado para evaluar nuestro servicio, nos gustaría conocer más acerca de su experiencia. Si lo considera necesario le invitamos a ponerse en contacto al Hotel y con gusto le escucharé.
Hotel is great!! Room had a great view to the mountain. Breakfast was delicious and all the staff was very friendly. Hotel has direct access to the mall nearby which has many stores, restaurants, movie theater and other entertainment venues. I would definitely recommend this hotel.
Cesar
Stayed 3 nights in Oct 2023
Response from Álvaro Vázquez, General Manager on Oct 18, 2023
Dear Guest thank you for taking the time to share your experience with us, we are very glad your enjoyed your stay, looking foward on seeing you on your next visit to the city.Regards