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Reviews of Palm View Guesthouse and Conference Centre

2.5 out of 5
Palm View Guesthouse and Conference Centre
22 Delisser Drive, off Queens Drive, Montego Bay, Saint James

Reviews

7.4

Good

Rating 10 - Excellent. 64 out of 202 reviews" "
Rating 8 - Good. 59 out of 202 reviews" "
Rating 6 - Okay. 43 out of 202 reviews" "
Rating 4 - Poor. 16 out of 202 reviews" "
Rating 2 - Terrible. 20 out of 202 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Venessa

Traveled with partner
Staff are amazing
Stayed 9 nights in May 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
super helpful staff, clean place, but there is no hot water in the shower, in this aspect the score is 0
Stayed 3 nights in May 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for proximity to Montego Bay airport a night before flying out, lovely little pool for a last dip before leaving the island. Very friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Doris Morgan, Operations Manager on May 21, 2024
Thank you for taking the time out to comment on your stay at Palm View Guest House. We are pleased to know that you were impressed with our customer service. Your comments will be shared with members of staff.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing Definitely recommended
Stayed 1 night in May 2024
Response from Rochelle on May 14, 2024
Thank you for choosing Palm View Guest House. We are elated to know that you enjoyed your stay with us. Thanks for the recommendation, it was our pleasure hosting you.

4/10 Poor

Abla

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There was a very steep climb to the guesthouse. The front desk staff was not very friendly. The property was quite old and looked abandoned. The pool was filthy. The water pressure in the shower was low. I couldn’t wait to leave. I definitely won’t be back.
Stayed 1 night in May 2024
Response from Doris Morgan Operations Manager on May 6, 2024
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer. Kind regards

6/10 Okay

Nicola

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs maintenance looks like it was once a nice hotel but this is not the staff since they tried but it just needs a face lift inside out....
Stayed 2 nights in Apr 2024
Response from Doris Morgan Operations Manager on May 6, 2024
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer. Kind regards

10/10 Excellent

Sauna lee

Liked: Cleanliness, staff & service, property conditions & facilities
Like that the place was quiet, the ambiance was excellent...
Stayed 1 night in Mar 2024
Response from Doris Morgan, Operations Manager on Mar 8, 2024
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

8/10 Good

Niya

Stayed 3 nights in Feb 2024
Response from Rochelle on Feb 20, 2024
Thank you for taking the time out to rate your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services.

8/10 Good

Marcy

Liked: Cleanliness, staff & service
Sharon was a blessing. We enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Rochelle on Feb 20, 2024
Thank you for taking the time out to rate your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services.We will also share your comment with Sharon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport and town. Staff were great. The pool is very nice. You have private bathroom and bedroom, shared living room and great wifi as well. Great price, very old building but clean and yard is very nice with beautiful plants.
Stayed 1 night in Feb 2024
Response from Rochelle on Feb 14, 2024
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

8/10 Good

Kimisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rochelle on Feb 14, 2024
Thank you for taking the time out to rate your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services.

10/10 Excellent

Ric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover for the night, great pool & deck
Wonderful staff, both Marilyn & Rachel (I hope I got that right, memory isn't so good at my age, lol), very friendly. The place was convenient from the airport, super clean room, good a/c & bed & had a very relaxing and clean pool & deck area with just a little view of Montego Bay. Definitely a great stay except be aware it sits on a steep hill so walking down or up from the main road - especially at night isn't for the faint of heart or stamina! LOL!!
Pool deck at the Palm View Guesthouse, clean & well maintained pool & deck area
Stayed 1 night in Feb 2024
Response from Rochelle on Feb 10, 2024
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

10/10 Excellent

Winsome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Doris Morgan, Operations Manager on Jan 23, 2024
Thank you for taking the time to comment on your accommodation at Palm view Guest House. We are pleased to know that you were impressed with your stay.We appreciate comments from our guests, because they assist us to improve our service that we offer.Kind regardsbest wishes for a

2/10 Terrible

Raja

Traveled with family
One queen bed for 3 people.
Stayed 1 night in Dec 2023
Response from Doris Morgan on Jan 23, 2024
Thank you for selecting Palm View Guest House for your accommodation. We appreciate you taking time to comment on your stay.Your comments will be used as a tool to improve on the service we offer.. Kind regards

10/10 Excellent

Daljit

Stayed 2 nights in Oct 2023
Response from Doris Morgan, Operations Manager on Nov 11, 2023
Thank you for your feedback

8/10 Good

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and friendly the room was fine except no bathroom light other than that my stay at The Palm view was an overall good experience ……
Stayed 5 nights in Aug 2023
Response from Rochelle on Oct 2, 2023
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

6/10 Okay

michele

Disliked: Cleanliness, staff & service
House keeping was horrible. No one change the sheets are 5 day stay. No one cleaned the bath room. Just was given fresh towels and that was not given everyday
Stayed 4 nights in Jul 2023
Response from Doris Morgan Operations Manager on Jul 12, 2023
Thank you for selecting Palm View Guest House for your accommodation. We appreciate you taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer.. Kind regards

2/10 Terrible

ziyad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Stayed 1 night in May 2023
Response from Rochelle on May 29, 2023
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards

6/10 Okay

Quiyonna

Traveled with family
Far from food. Unwalkable because on a steep hill so be prepared to pay for expensive taxis every time you want to leave . Room had frig which was nice but saw a big roach and checked out early. Area gates are locked from inside with a padlock and freaked me out until I realized I had a key to it. Staff was nice, and grounds were nice. Room was ok for the price .
Stayed 4 nights in May 2023
Response from Rochelle on May 19, 2023
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards

4/10 Poor

dearron

Disliked: Cleanliness, property conditions & facilities, room comfort
need somewhere short, and close to airport
The hotel photos didn't look like the same, the hotel is actually very small and run down. The front desk is all it really is a desk, the security isn't the best. The room was a decent size, the bathroom was very small and awkward, to the point the sink was behind the door. The room did have a/c that was plus, but then the circuit kept tripping so the a/c shut off. Then the television channels re not what we expected, and was too nervous to search for channels due to everything looking like it cost. The location of this hotel was great. The view was fabulous. You can see the airport and the ocean from a small walk. The staff was ok, not too friendly but just enough to do their job.
Stayed 1 night in May 2023
Response from Rochelle Vassell on May 12, 2023
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards

8/10 Good

Melinda

Traveled with partner
Liked: Staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2023
Response from Rochelle Vassell on Apr 11, 2023
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: Front desk was friendly, sheets and towels clean, close to airport. Cons: Walls very thin. Door to adjoining room only secured with a small latch. Safe didn’t seem to be working. No instructions for the “free wifi” given. Room was tired looking and not very clean. “airport shuttle” means there may or may not be a driver available.
Stayed 1 night in Feb 2023
Response from Rochelle Vassell on Feb 27, 2023
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.

10/10 Excellent

Reinaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly (specially the front desk) and very helpful, nice clean pool, beautiful garden, the room was very spacious and confortable with all amenities necessary. The place is quiet and the price is excellent. I will definitely recommend it!
Response from Rochelle Vassell on Jan 16, 2023
Thank you for taking the time out to comment on your stay at Palm View Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

8/10 Good

pierre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport & the Hip Strip also nice staff.
Response from Rochelle Vassell on Jan 7, 2023
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff.

4/10 Poor

Kevin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We only slept in the place. Got in late at night and left early in the morning. Property is very dated and in need of some repairs.
Response from Rochelle Vassell on Jan 7, 2023
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.

8/10 Good

Chenoa

Stayed 1 night in Nov 2022
Response from Rochelle Vassell on Jan 7, 2023
Thank you for selecting Palm View Guest House for your accommodation.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didnt have any accomidations for me and my family. The place was dark and hard to find. No one answered the phone when we called 4 times to get directioms.
Stayed 1 night in Aug 2022

8/10 Good

Justin Mc

Liked: Staff & service
Good location, friendly check in, decent pool. Rooms need cleaning and kitchens don't have any dishes you would want to touch. You have to unlock padlocks on gates just to get to your room which is annoying, but standard in Jamaica if you're not in a resort. They take a key deposit, and it looked like someone might be living in at least one of the rooms. The place would be perfect if the price was a little lower, and properly matched the value you are getting.
Stayed 1 night in Oct 2022
Response from Doris Morgan, Operations Manager on Oct 11, 2022
Thank you for selecting Palm View Guest House for your accommodation. We appreciate you taking the time to comment on your stay.We notice you made comments on some things that you were satisfied with, and others that have not met your expectation. Your comments will be used as a tool to improve on the service we offer. Kind regards

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff, Property is clean. Mini fridge in common area doesn't work and no Television. Where Property is situated is on top of a steep hill, if you don't drive, it's difficult to climb up.
Stayed 2 nights in Sep 2022
Response from Doris Morgan, Operations Manager on Sep 19, 2022
Thank you Samuel,for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay. Your comments will be used as a tool to improve on the service we offer.. Kind regards

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Miss Dorris is VERY NICE…We arrived while storming and she did not want us to have to walk in the rain and she helped with an umbrella but we were ok 👍 The room is very secure but be prepared for with your own food or beverages. DO NOT TAKE A TAXI FROM THE AIRPORT. Call Amstar and you will be safe ❤️ The TAXI ripped is off. If your phone doesn’t work in the airport go to information first! Don’t go to the taxi podium! ❤️ Again miss Dorris is very sweet and her place is VERY safe!
Stayed 1 night in Aug 2022
Response from Doris Morgan, Operations Manager on Sep 19, 2022
Thank you Laura for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff. Kind Regards

8/10 Good

ROY

Liked: Cleanliness, staff & service, property conditions & facilities
AC was great. Wish they had a small bottle of water to welcome guests. Kettle but no complimentary tea bags. Would be nice to have complimentary tea bags. Overall I would stay there again.
Stayed 2 nights in Aug 2022
Response from Doris Morgan, Operations Manager on Aug 22, 2022
Dear Roy:Thank you for taking the time out to comment on your stay at Palm View Guest House.We are pleased to learn that you found the AC service great. Your suggestion regarding complimentary water and tea bags will be used as a tool to provide improvement to the service we offer.We thank you for your patronage and look forward to seeing you again in the future.Kind regards

10/10 Excellent

LESLIE, Brooklyn

Stayed 1 night in Aug 2022

10/10 Excellent

Jameo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very close to the airport and for the price I couldn't ask for much more.
Stayed 3 nights in Jul 2022
Response from Doris Morgan on Aug 6, 2022
Thank you for your comments regarding your recent stay at Palm View Guest House. We are pleased to learn that you were satisfied with the closeness to the airport. We will share your comments with members of staff. Kind regards Doris Morgan

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The facility was ok. I was attracted to the large kitchen in the photo but the stove doesn't work and hardly anything there to use, i.e, silverware etc. There was no WiFi as advertised. However the host was pleasant and helpful.
Stayed 1 night in Jul 2022
Response from Doriis Morgan on Jul 19, 2022
Thank you for taking time out to comment on your stay at at Palm View Guest House, Montego Bay.. We ae pleased to learn that you found the facility okay. Please accept our apologies regarding problems you experienced with the WiFi. and unavailability of Kitchen with silverware. We will use these comments as tool to provide improvement on the service offer. Kind regards .

10/10 Excellent

courtney

Business traveler
Liked: Staff & service
Hi did enjoy my stay
Stayed 4 nights in Nov 2021
Response from Doris Morgan, Operations Manager on Jun 30, 2022
Thank you for your feedback and thanks for staying with us. It was our pleasure serving you

10/10 Excellent

Oritta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite and nice.
Stayed 7 nights in Jun 2022
Response from Doris Morgan on Jun 29, 2022
Thanks for your comment and thank you for staying with us. It was our pleasure serving you.

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service
Nice place
Stayed 28 nights in May 2022
Response from Doris Morgan on Jun 24, 2022
Hi Wendy Thank you for your comment and thanks for staying with us. It was our pleasure serving you..

8/10 Good

Nicola

Stayed 1 night in Jun 2022

8/10 Good

Chauntil

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
My stay at Palm View
This site was nice with a at home feel. They don't offer breakfast witch was a bummer for me because I have to eat something by 6am. The place is clean and quiet except for natures noises...
Stayed 2 nights in May 2022
Response from Doris Morgan on Jun 14, 2022
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your taking time to comment on your stay.. Your comments will be used as a tool to improve on the service we offer.. Kind regards Doris Morgan Operations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Guesthouse Near the MoBay Airport
While this place was clean, it needed a few little touches like a kitchen towel, at least a basic set of dishes/cutlery (even if they charge a deposit, like they do for the key), and more consistent water pressure for flushing the toilet. It was nice to be close to the airport for our departure.
Stayed 3 nights in Apr 2022
Response from Doris on May 5, 2022
Thank you for taking time to comment on your stay at Palm View Guest House, Montego Bay. We have taken note of your positive and negative comments. From time to time we have an ongoing renovation exercise to improve our facilities and service. Corrective action will be taken to address the areas of concern. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool and cozy - 3min from MBJ airport
Nice spacious room, it was clean and the AC on. Check-in was fast and smooth, at the reception. Poolside views are a plus. I just wish the rooftop patio was accessible as it is shown in the pictures. Proximity to the airport and Sunset beach is a plus.
Stayed 1 night in Apr 2022
Response from Doris on Apr 27, 2022
Thank you for taking the time out to comment on your stay at Palm Guest House. We are pleased to know that you were impressed with our facilities and services. Your comments will be shared with members of staff. Looking forward to welcoming you again in the near future, Kind regards Doris Morgan Operations Manager

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is a lil tired. 2 bedroom2bath apartment is spacious. AC only bingo bedrooms. Best deal for the money. Views, pool, staff are all fantastic!!
Stayed 1 night in Apr 2022
Response from Doris on May 5, 2022
Thank you for taking time out to comment on your stay at Palm View Guest House. Your comment will be shared with the staff. We are pleased that you were impressed with the facilities and service . Your comments will be used as a tool to continue our improvement exercise. Kind regards Doris Morgan

2/10 Terrible

Anna

Stayed 1 night in Apr 2022
Response from Doris Morgan, on Apr 5, 2022
Thank you for contacting us regarding accommodation at Palm View Guest House. Our record is showing reservation made for 2 rooms through hotel .com in the name of Anna for April 2-3, 2022. There is no record to confirm that Anna stayed at Palm View Guest House. Regards

8/10 Good

Robert

Liked: Cleanliness, room comfort
Love Mobay
Was part of a longer trip
Stayed 1 night in Mar 2022
Response from Doris Morgan, Operations Manager on Mar 19, 2022
Dear Andrea: Thank you for taking the time to comment on your stay at Palm View Guest House. We appreciate comments from all our guests because they assist us in improving the service we offer. Our in house guests are being encouraged to report problems experienced during their stay here , so that these can be corrected prior to departure.. We sincerely apologise for the inconvenience experienced, From time to time we embark on in house renovation exercise on the property, which will take place before the end of 2022. Once again, thank you for staying with us. Kind regards Doris Morgan.

2/10 Terrible

Andre

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing i like about the property the receptionist was not friendly ask her what her nane was she refuse to tell us, the bathroom and toilet bowl has mold, the kitchen sink was dirty the fan in the living room didn't work the maids clean the room and did sweep or mop it the fridge was rusty and dirty there was a kettle in the kitchen, it was very dirty i had to buy one to use, the face basin in the bathroom had mold too, i would not recommend anyone to stay there the bed was so uncomfortable it give me pain in my back, i took pictures to back up just incase.
Stayed 12 nights in Feb 2022
Response from Doris on Apr 5, 2022
Thank you for selecting Palm View Guest House for your accommodation. We appreciate your comments. These comments will be used as a tool to implement corrective action... I want to apologise for the inconvenience encountered, and regret that these concerns were not brought to our attention during the period you were here,so immediate corrective action could be taken.where necessary. I am pleased to inform you that we have an ongoing renovation and upgrading exercise in place on the property tp improve the service we offer. kind regards .

8/10 Good

Elease

Liked: Cleanliness
It was comfortable. I only wish it had cooking facility.
Stayed 14 nights in Feb 2022
Response from Doris Morgan on Mar 10, 2022
Dear Elease: Thank you for your comments regarding your accommodation at Palm View Guest House. We regret to learn that we did not meet up to all your expectations and wish you had cooking facility. We are pleased that you found the accommodation comfortable.. Your comments will be used as a tool to improve on the service provided. Kind regards Doris Morgan Operations Manager

6/10 Okay

Pearl

Liked: Cleanliness
Ok stay
The property is beautiful and lovely view. The suite was pretty large and staff was friendly. Excellent breakfast and communication. Water was warm. Refridgerator needs to change. A new one needs to ne put in the suite. Has rust and leaking water. More lighting in the living area. The bed was too hard for me. Maybe some people like a hard bed but i cant do hard beds. By the last night of my stay, i wouldnt have been able to spend another night. My back was hurting me. But i didn't ask for a matress topper. Maybe if i had asked they prob would have provided it. They would need a soft mattress topper incase someone cannot sleep on a hard matress. They also need bigger pillows. Those little pillows looks like travel pillows. The ones online looks bigger than what i actually got. The pictures of the suite i was in, looks alot better online than in person. I will say that my stay was average, 7 out of 10.
Stayed 5 nights in Jan 2022
Response from Doris Morgan on Mar 7, 2022
Thank you for staying with us and thanks for your feedback

10/10 Excellent

Heidi

Liked: Room comfort
Highly recommended
I was extremely impressed with the cleanliness of the hotel the staff was absolutely amazing this is a perfect place if you want to be around lots of greenery it's absolutely a great location close to the Hip Strip and the airport highly recommend
Stayed 4 nights in Feb 2022
Response from Doris Morgan on Feb 21, 2022
Thank you for staying with us and thanks for your feedback. It was our pleasure having you.

10/10 Excellent

Ricky

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022
Response from Doris Morgan on Feb 17, 2022
Thank you for staying with us and thanks for your feedback.

10/10 Excellent

angelita

Stayed 1 night in Feb 2022
Response from Doris Morgan on Feb 17, 2022
Thank you for staying with us and thanks for your feedback.