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Reviews of Hotel Flores Hills

2.5 out of 5
Hotel Flores Hills
Miguel Blanco No. 107, Monclova, COAH

Reviews

8.4

Very Good

Rating 10 - Excellent. 19 out of 45 reviews" "
Rating 8 - Good. 20 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable, y los cuartos limpios y espacioso
Stayed 1 night in Oct 2023

8/10 Good

Angelica

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their AC/ heater is awesome. It seems well kept but they need some work vs line hanging clothes and some scrapes on the wall.
Stayed 2 nights in Sep 2023

8/10 Good

Mario

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Traveled with pets, Traveled with family
Liked: Staff & service
I can stay anywhere but my wife says, "Weird location across the street from a vacant lot full of litter and trash. Area feels REALLY sketchy but may just be culture shock." I say, basically very clean, (only one roach came out of the a/c) Bathroom and linens were great. It's a basic accommodation good for a night, especially if you're traveling with a dog like us. Don't expect coffee in the morning or frills but for $39.00 a night...what do you want?
Stayed 1 night in Jun 2022
Response from Manager on Jun 22, 2022
Thanks for your comments!!

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute cheap hotel. Pet friendly. Area is a little shady but the hotel was really neat. Rooms were small but perfect for what we needed
Stayed 1 night in Jan 2022
Response from Manager on Jan 22, 2022
Thank you for your comments, we hope to see you soon!!!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with this property but do not think it is actually pet friendly. We were allowed to stay with our dog but I don’t think the desk clerk was very happy about it.
Stayed 1 night in Mar 2020
Response from Manager on Mar 24, 2020
Thank you for your comments, we hope to see you soon, regrats!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accommodating to my family Each of the children were comfortable
Stayed 1 night in Jul 2019
Response from Jose Luis Chapa Flores on Jul 16, 2019
Thank you for your comments!!!

10/10 Excellent

María del Socorro

Stayed 1 night in Dec 2023

10/10 Excellent

Pedro

Stayed 1 night in Oct 2023

10/10 Excellent

Ma. Teresa

Business traveler
Liked: Amenities
Bien Preciosa y calidad excelente trato
Stayed 1 night in Aug 2023
Response from Gerente on Aug 24, 2023
Muchas gracias por sus comentarios, saludos!!

8/10 Good

Fernando

Traveled with partner
Liked: Cleanliness
Buena experiencia
Stayed 1 night in Aug 2023
Response from Gerente on Aug 24, 2023
Muchas gracias, saludos!!

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable. Nos toco cuarto muy amplio. Clima perfecto. Baño limpio nuevo. Solo habia huespedes jovenes en el segundo piso ruidosos. Pero fuera de eso, todo super bien. Muy recomendable
Stayed 1 night in Jul 2023

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendada!
Stayed 1 night in Jul 2023

10/10 Excellent

armando

Traveled with family
Liked: Cleanliness, staff & service
Buo
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regresaré nuevamente
Estadía muy cómoda, lugar muy céntrico y seguro.
Stayed 2 nights in Mar 2023

10/10 Excellent

Fabian de Jesus

Stayed 2 nights in Feb 2023
Response from Gerente on Mar 8, 2023
Muchas gracias!!

8/10 Good

eusebio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo bien
Stayed 1 night in Feb 2023
Response from Gerente on Mar 8, 2023
Muchas gracias por su estancia!!

10/10 Excellent

Sergio

Stayed 1 night in Jan 2023
Response from Gerente on Jan 11, 2023
Esperamos regrese pronto, saludos!!

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2022

10/10 Excellent

Jose Eliud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Gerente on Jan 11, 2023
Muchas gracias por su reseña, saludos!!

8/10 Good

Ma. Elena Gutierrez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y la atencion es exelente, solo faltó anexar una toalla en el lavamanos.
Stayed 1 night in Nov 2022
Response from Gerente on Nov 14, 2022
Lo tomaremos en cuenta, muchas gracias!!

8/10 Good

Yessica J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

ramon ernesto limas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gustó el ambiente familiar
Stayed 1 night in Jun 2022
Response from Gerente on Jul 1, 2022
Muchas gracias por sus comentarios!! Saludos!!!

8/10 Good

CARLOS ENRIQUE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Gerente on May 31, 2022
Muchas gracias por su opinion, saludos!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Te sientes bienvenido
El personal muy amable.
Stayed 1 night in Dec 2021
Response from Gerente on Dec 28, 2021
Muchas gracias por sus comentarios, esperamos regrese pronto!!

8/10 Good

Eunice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Gerente on Dec 8, 2021
Muchas gracias por su evaluación, esperamos regrese pronto, saludos!!

6/10 Okay

CESAR

Business traveler
Sin comentarios
Stayed 1 night in Sep 2020

8/10 Good

Edgar Amor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
Hotel limpio y con exelente regadera
Stayed 1 night in Dec 2019
Response from Gerente on Jan 7, 2020
Muchas gracias por sus comentarios, esperamos su pronto regreso, saludos cordiales!!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente servicio, lugar muy limpio y buena ubicación
Stayed 2 nights in Dec 2019
Response from Gerente on Jan 7, 2020
Muchas gracias por sus comentarios, esperamos regrese pronto!!!

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jose Luis Chapa on Dec 20, 2019
Muchas gracias por su reseña, esperamos regrese pronto y que pase una Feliz Navidad!!!

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

8/10 Good

Eduardo, Puebla

Liked: Cleanliness, staff & service, room comfort
Es un buen hotel para llegar a dormir. Limpio, y con lo necesario. Junto a mi habitación había una máquina de hielo, pero no funcionaba. Las llaves del lavabo estaban sueltas, y se movía al operarla, pero no se fugaba el agua. El precio me parece muy adecuado para el tipo de hotel. Volveré a elegirlo al ir a Monclova.
Stayed 2 nights in Dec 2018
Response from Gerente on Dec 28, 2018
Muchas gracias por sus comentarios, esperamos verlo pronto!!

6/10 Okay

CRISTIAN

Liked: Cleanliness, property conditions & facilities
Buen hotel para descansar y pasar la noche solamente..
Stayed 2 nights in Dec 2018
Response from Gerente on Dec 28, 2018
Gracias por sus comentarios, saludos!!

8/10 Good

Luis, MTY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ha mejorado la atención y respuesta del hotel. Si. Duda muy buen servicio en comparación de otros de su tipo
Stayed 2 nights in Nov 2018
Response from Gerente on Nov 16, 2018
Muchas gracias Luis, saludos cordiales!!

8/10 Good

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atencion
muy buena atencion y me gusto el hotel esta muylimpio
Stayed 3 nights in Oct 2018
Response from Gerente on Nov 16, 2018
Muchas gracias por sus comentarios Sr. Juan Pablo, esperamos verlo pronto!!

2/10 Terrible

Luis, MTY

Disliked: Cleanliness, property conditions & facilities, room comfort
No está la habitación reservada para mi y el hotel no tiene cuartos.
Stayed 1 night in Oct 2018
Response from Gerente on Nov 2, 2018
De antemano una disculpa Sr. Luis.

10/10 Excellent

JULIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from José Luis Chapa Flores on Oct 26, 2018
Saludos Sr. Julio Cesar esoeramos verlo pronto de regreso!!

4/10 Poor

sofia, monova

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible atención
Muy mala atención , cuando llegamos el hotel estaba lleno y el personal no sabía de nuestra reserva , tuvimos que buscar otro hotel en la noche
Stayed 1 night in Sep 2018
Response from Personal del hotel on Sep 27, 2018
Resolveremos lo antes posible su queja con el personal.

8/10 Good

Jonathan Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Gerente on Sep 29, 2018
Le agradecemos por sus buenos comentarios, siempre intentamos mejorar para darle un mejor servicio a nuestros huéspedes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amabilidad del chico de la recepcion. Instalaciones limpias . No venden refrescos ni nada por el estilo pero hay una tienda de conveniencia muy cerca
Stayed 1 night in Jul 2018
Response from Gerente on Aug 11, 2018
Muchas gracias por sus comentarios, esperamos verlos pronto.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención, instalaciones sencillas pero adecuadas y funcionales.
Stayed 4 nights in Jul 2018
Response from Gerente on Aug 11, 2018
Muchas gracias por sus comentarios.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Tranquilo y limpio
Viaje familiar y pasamos una noche de descanso, el lugar es limpio y tranquilo
Stayed 1 night in Jun 2018

8/10 Good

Cesar, Mex

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel con lo básico para descansar
Costo beneficio comprobado éramos 4 personas y salió muy barato
Stayed 1 night in Mar 2018

8/10 Good

Sergio, Gto

Liked: Cleanliness, staff & service
agradable para descansar por trabajo
buen lugar para descansar si viajas por trabajo, personal del hotel amable,
Stayed 2 nights in Jan 2018
Response from Gerente on Jan 31, 2018
Gracias por su recomendación, estamos tratando de mejorar las instalaciones y el servicio.