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Reviews of Country Inn & Suites by Radisson, Coon Rapids, MN

2.5 out of 5
Country Inn & Suites by Radisson, Coon Rapids, MN
155 Coon Rapids Blvd NW, Coon Rapids, MN

Reviews

6.8
Rating 10 - Excellent. 197 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 217 out of 1000 reviews" "
Rating 4 - Poor. 172 out of 1000 reviews" "
Rating 2 - Terrible. 105 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will be staying again.
Stayed 1 night in Feb 2024
Response from Linda E - Manager on May 12, 2024
Thank you for your positive review! I am glad you enjoyed your stay and will be looking forward to you staying with us again!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came into town for one night to pick up some parts for my car. I booked with Country Inn & Suites as I have in other places and not been disappointed. The staff was very helpful and courteous, the rooms clean and comfortable. My only suggestion would be that they put up a sign that could be seen from street as it sits back off the street and is easy to miss. I would stay there again.
Stayed 1 night in Apr 2024
Response from Linda E - Manager on Apr 29, 2024
Thank you for the review! I am glad our staff and hotel room conditions exceeded your expectations!

8/10 Good

Ricky

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The elevator might not be safe it makes sounds at the end plus the 3rd floor ice vending machine is broken
Stayed 1 night in Apr 2024
Response from Linda E - Manager on Apr 14, 2024
Thank you for your response. Maintenance will be addressing the concerns for elevator and ice machine problems. We appreciate the feedback! We hope to make your next stay more memorable!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linda E - Manager on Apr 15, 2024
Thank you for the review! We are glad you enjoyed your stay!

4/10 Poor

Josh

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is clean and respectful. However, after finding out that the door to my room did not clasp close. I could push the door open without using the key card. This was found out after sleeping in the room all night. I spoke to the front desk about it. This conversation was at approximately 8:00 am. I was told they would have a maintenance guy look at it. I got back from my conference at around 8:45 pm. I found the door was still not fixed. The person working the front desk came to my room and saw what I was talking about. I asked why it wasn't fixed and he had no answer. I then asked if I could get a new room or will it be fixed. I once again was told the maintenance guy would come up right away. I fell asleep around 11:45 pm and still had not seen a maintenance guy. The following morning I spoke to the same person at the front desk and got nothing but excuses. I then asked if people's security was important because their follow thru was not showing it to be important. After 24 hours of getting no where I was then told that a manager would call me. This never happened as well. I would strongly encourage people to consider how this hotel handles the security of their customers when choosing a hotel to stay at.
Stayed 2 nights in Apr 2024
Response from Linda E - Manager on Apr 8, 2024
Thank you for your response. I am saddened to hear about your experience with your door. I would love to hear from you, as I was not aware of the situation. We do take hotel security seriously. I promise this will be looked and taken care of in a timely manner. Please reach out to me with any other concerns.

10/10 Excellent

Ranell

Stayed 2 nights in Mar 2024
Response from Linda E - Manager on Apr 26, 2024
Thank you for your review! We hope to see you again soon!

8/10 Good

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff check in and check out were very nice and friendly. Breakfast was good and staff kept it stocked and the tables clean. New carpet in the hallways. New updated bathroom in my room. Were nice to see. Sink drain was slow to drain. Curtains would have liked the room darkening curtains across the whole window. It was to light in my room. Mattress was to hard for me. Pillows were good.
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Apr 1, 2024
Thank you for your response. We will definitely have maintenance look into these issues for a better experience next time!

10/10 Excellent

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!! I had an issue and they resolved it immediately!!! Will start again!!!
Stayed 5 nights in Mar 2024
Response from Linda E - Manager on Apr 1, 2024
Thank you for your kind words about the staff and hotel. We appreciate you taking the time to give us a review and hope to see you again!

2/10 Terrible

April

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Light didn’t work peace’s of hair and bath tub also you look out the window in see wood everywhere terrible look
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 25, 2024
I am very sorry to hear that your stay did not meet expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Thank you for the review and hopefully you can give us another chance in the future!

4/10 Poor

Jacquelyn, Coon Rapids

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 20, 2024
Thank you for your response!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 16, 2024
Thank you for your review! I am happy to hear that our staff exceeded your expectations!

10/10 Excellent

Guerra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Suitable.
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 16, 2024
Thank you for the review. We greatly appreciate the feedback!

6/10 Okay

Delwin

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Linda E - Manager on Mar 16, 2024
Thanks for review! We hope next time we can exceed your expectations.

6/10 Okay

KeyAnya

Traveled with partner
Disliked: Property conditions & facilities
My tv did not work the entire time, i let the staff know and all they gave me was a new remote that also didn’t work. I was just told sorry and maintenance would be informed. No resoltion
Stayed 1 night in Feb 2024
Response from Linda E - Manager on Feb 13, 2024
HI, I am sorry to hear about your unresolved issue with your TV. I will personally ensure that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the review! Much appreciated!

4/10 Poor

donald

Traveled with group
Disliked: Property conditions & facilities, room comfort
Dont stay here
Noisy, clientel sketchy, didnt feel safe
Stayed 2 nights in Feb 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for taking the time to give us a review. I am sorry to hear your stay was not up to par. We are placing additional key locks on our outside doors and through the building for everyone's safety.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- best breakfast!!!
We always like to stay here when we get in the area because of their amazing breakfasts and cleanliness. Your breakfast lady is awesome!!!! Thank you!!
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 10, 2024
Thank you so much for the positive review. We strive for every stay to be this memorable!

2/10 Terrible

Kristina

Stayed 2 nights in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
We appreciate your business and the review. Please reach out to the hotel directly to express any concerns you may need to have resolved!

8/10 Good

Alena

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the review! Much appreciated!

6/10 Okay

Jennifer

Liked: Cleanliness
Tv didn’t work properly but overall not too bad for the price
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 10, 2024
Thank you for taking the time to leave a review. We have currently just switched TV providers! We hope this won't be an issue in future stays!

6/10 Okay

Tracy

Traveled with family
It smelled like sewer gas and when we tried to tell the front desk person he just said no we don’t have that problem here but we know what that smell is and it took about 30 mins for him to come to front desk to check us in. The room was nice. The building was under construction, I get things happen but were frustrated that he didn’t even care to recognize how bad the smell was it was bad. Otherwise everything else was good. I will likely stay there again hoping at that time the construction will be done. It was very convenient and breakfast was awesome!
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 10, 2024
Thank you for leaving a review. I am sorry some parts of your stay were not up to standard. We appreciate the feedback as we strive to make sure every guest is happy every time. We hope to see you again in the future after renovations!

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness, staff & service
Looking better in the New Year
Hotel is still in the midst of a renovation. While the decor is looking good, they seem to have left the beds for last. Whether that's a choice or a supply chain issue is unknown to me. Still a good stay for the price.
Stayed 2 nights in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the detailed review. Hopefully by May all renovations will be completed. We hope to see you again soon!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and accommodating
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
I am glad to hear our staff was very helpful and accommodating! We hope you can join us again.

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the review! We appreciate it!

6/10 Okay

Kalia

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
Thank you for the rating!

10/10 Excellent

Khalilah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda E - Manager on Feb 9, 2024
We appreciate the outstanding review! We hope to see you again soon!

4/10 Poor

Candus

Disliked: Cleanliness, property conditions & facilities
There was construction and the room we were in was not even finished. No trim or baseboards on the walls
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
Thank you for your review. We are trying to get through renovations in a timely manner. We appreciate your patience and hope to see you again once we have fully renovated.

2/10 Terrible

Tami

Disliked: Staff & service, property conditions & facilities
Very loud and partly being renovated
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
I apologize for this experience. We are currently replacing carpet in all the of the rooms. We will be getting new furniture as well soon! Hope we can see you when renovations are finished!

10/10 Excellent

Jennifer L

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
We appreciate the outstanding review! We hope to see you again soon!

2/10 Terrible

Lydia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
We appreciate your business and the review. Please reach out to the hotel directly to express any concerns you may need to have resolved!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Won’t be returning
When I was trying to check in no one was around to check me in. I stood around for at least 20 minutes. The place is under construction and a complete mess that would have been nice to know. It’s also run down the rooms are beat.
Stayed 2 nights in Dec 2023
Response from Linda E - Manager on Dec 19, 2023
Thank you for your feedback. Hopefully you can check out the rooms after our major renovation!

10/10 Excellent

Euphemia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Dec 19, 2023
We appreciate your feedback! Hope to see you again soon!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great value
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Dec 5, 2023
Thank you for the positive feedback! We look forward to you staying with us again!

2/10 Terrible

Bruce

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They say it's been rebuilt but it looks terrible and the rooms are not clean is what they used to be and serves as terrible
Stayed 1 night in Dec 2023
Response from Linda E - Manager on Dec 5, 2023
Thank you for the feedback. We will be undergoing construction for the rest of the year. Hopefully we can make your stay more positive next time! Please reach out with any questions or concerns!

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Linda E - Manager on Feb 9, 2024
We appreciate the outstanding review! We hope to see you again soon!

2/10 Terrible

brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t!
This place was horrible. Flooring was torn up, construction stuff everywhere, numbers taped to doors, doors uncloseable, stained carpets and beds. Safety was an issue as a solo female and staff were a little intrusive into asking you personal details of what you were doing in town. Wanted to turn right back around.
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Nov 30, 2023
Thanks for your response, we are waiting for new signage to come in. Material is on back order; we have replaced those numbers. New furniture is also on back order, choice was supposed to send in July. These things are out of our control. Brand new furniture is going in all rooms. We are currently still undergoing a 2-million-dollar renovation, we hope you can join back once is all finished! New carpet is going in as well (as you can clearly see).

10/10 Excellent

Annie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay.
Stayed 6 nights in Nov 2023
Response from Rick P on Nov 28, 2023
Thank You for your Feedback.

2/10 Terrible

Erika A

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
People across the hallway were fighting
Stayed 2 nights in Nov 2023
Response from Rick P on Nov 28, 2023
Thank your feedback.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 22, 2023
Thank you for taking the time to give us a review!

6/10 Okay

Kathy

Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 20, 2023
Thanks for your response!

6/10 Okay

Kara

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the breakfast was nice
Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 12, 2023
Thanks for taking the time to give us a review! We hope to see you again!

4/10 Poor

KEITH

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
Room heater very noisy, non smoking room smelled of smoke. Cotton travel bags left on the floor had to be washed because of the smell. Flooring was being replaced all over the building. Exit stair cases weren’t safe to use. Construction materials everywhere. Mattress was poor quality.
Stayed 1 night in Nov 2023
Response from Linda E - Manager on Nov 9, 2023
Thank you for your response. Hopefully you can join us back after renovations!

4/10 Poor

Everly

Stayed 2 nights in Oct 2023
Response from Linda E - Manager on Nov 9, 2023
Thanks for the rating!

4/10 Poor

Sue

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Biscuits and gravy was delicious. Property is unsafe. Stairway steps are loose when you step on it. They have construction wood against the stair rails which is hazardous. Carpets in room and super dirty and it was just super noisy. Pools looks dirty. Theyve been having construction supposedly going on for almost year now but there is no one there working during the day on anything. Its just there.
Stayed 3 nights in Oct 2023
Response from Linda E - Manager on Nov 5, 2023
Thanks for giving us a review. I will have maintenance look into the issue with the stairs. We try not to have construction crew in over the weekend, so guests can have a more relaxing and enjoyable time. Also, it is our busiest time. We hope you can appreciate these efforts. Please check us out again after remodel!

4/10 Poor

Gretchen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Linda E - Manager on Nov 5, 2023
Thanks for your response!

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Nov 5, 2023
Thanks for taking the time to rate us!

4/10 Poor

Alison

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
Hotel is being renovated and we weren’t made aware of that. Room smelled. Sheets looked like they had blood stains, hair clogging the bathroom shower, and due to no carpet in the hallway housekeeping voices were extremely loud in the early morning.
Stayed 1 night in Oct 2023
Response from Rick P on Oct 30, 2023
Sorry for your Experiance.

8/10 Good

Summer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is currently being remodeled so the halls are missing their carpet. Our room was nice but I was confused to why we booked and paid for a king size room but upon check in were given a room with two queens. When asked we were told they didn't have a King room cleaned... we did not check in til 8:45pm so that was a bit discouraging.
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Oct 26, 2023
I am sorry to hear about your experience. I hope you can join us after renovations! Please reach out for any other concerns!

4/10 Poor

WALTER

Traveled with partner
Disliked: Amenities
The breakfast was very good. Our room lacked heat and they never did fix it or offer to switch rooms. Most didn’t speak English so hard to communicate. Bathroom had no towel racks and no handicap rails in tub. No carpet in room so my bed kept moving. As I said earlier the breakfast was very good and the menu changed every day
Stayed 4 nights in Oct 2023
Response from Linda E - Manager on Oct 24, 2023
Thank you for the review. Our front desk staff is always available to answer any questions and help. We appreciate your kind words for our breakfast. Hopefully next time we can exceed your expectations!

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Way over priced for the conditions of the hotel. I understand they are under renovations, but if you going to do that much at once and leave it looking like that while guests stay there they should just temporarily close it!!
Stayed 1 night in Oct 2023
Response from Linda E - Manager on Oct 21, 2023
Thanks for the review. I will look into that situation for the hotel.