Exterior

Reviews of Best Western Plus Bloomington Hotel

2.5 out of 5
Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN

Reviews

7.2

Good

Rating 10 - Excellent. 395 out of 1237 reviews" "
Rating 8 - Good. 324 out of 1237 reviews" "
Rating 6 - Okay. 216 out of 1237 reviews" "
Rating 4 - Poor. 156 out of 1237 reviews" "
Rating 2 - Terrible. 146 out of 1237 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Tsvetanka

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is closed to the Mall of America, 6 min walk.
Stayed 2 nights in May 2024
Response from General Manager on May 16, 2024
Thank you for providing your review! It is wonderful to hear you enjoyed our convenient location near the local attractions. If you have any suggestions as to how we can make your next stay an exceptional one, please feel free to reach out and let us know. It was a pleasure having you here, and we hope to welcome you back again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and very efficient, above and beyond with service
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Dear Kim,We're so happy to know that you had a great time with us overall and that our friendly team members impressed you during your visit. Your five-star rating means the world to us, and we hope to see you again soon.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with stay
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Karen,It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

8/10 Good

Goowon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What I liked about the stay at best western Plus in Bloomington MN is the indoor pool was awesome. I would definitely book again.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Thank you for choosing Best Western Plus Bloomington Hotel and for sharing your kind review. We are delighted you had the opportunity to enjoy the indoor pool. We look forward to welcoming you back for many more memorable visits.

8/10 Good

Armand

Traveled with family and small children, Traveled with family
N/a
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Armand,Thank you for being our guest. We trust you had a comfortable stay at Best Western Plus Bloomington Hotel! Our team hopes to see you again.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Rosa,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope you return soon.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the mall
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Andrew,Thank you for choosing Best Western Plus Bloomington Hotel. It's wonderful to hear you appreciated our convenient location near the mall. We greatly enjoyed having you stay with us and look forward to welcoming you back soon!

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Kenneth,We're delighted you enjoyed your stay at Best Western Plus Bloomington Hotel! Please come see us again soon.

2/10 Terrible

Danielle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Neighbors in room across were yelling all night.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Danielle,Thank you for staying with us and for your review. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced regarding noise. Please know we are always here to assist if you have concerns during your visit. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 Excellent

Marcela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across the street from the Mall of America. The pool area was a plus for the little ones.
Stayed 2 nights in Mar 2024
Response from General Manager on May 10, 2024
Dear Marcela,Our day is brightened by your outstanding rating of Best Western Plus Bloomington Hotel! It's great that our family-friendly pool area and proximity to the Mall of America made your stay pleasant. Thank you for your thoughtful praise, and we hope to see you again.

10/10 Excellent

Kit bun bunny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really helpful
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Kit,We greatly value your recognition of our team's hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful experience.

10/10 Excellent

GAO NOU, EAU CLAIRE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Executive room was big and roomy. Nice and Quiet. Room was clean, balcony door was left open so the room had a strong smell of chlorine when we got in.
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Gao,Thank you for being our guest recently. We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our high standards of cleanliness and peaceful atmosphere. Your feedback will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here at Best Western Plus Bloomington Hotel, and we hope you return soon!

8/10 Good

cheryl

Traveled with family
Liked: Property conditions & facilities
Clean and close to shopping
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Cheryl,Cleanliness, comfort, and convenience can always be found at Best Western Plus Bloomington Hotel! We are so happy our accommodations served you well, and we hope to welcome you back in the future for an even better experience. Take care!

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this Best Western Plus! Our room was clean, a comfortable bed, great amenities, an awesome restaurant attached to the hotel, friendly staff & a free shuttle to the airport. The only negative comment I have is the shuttle from the airport back to the hotel after our trip didn't show up after an hour wait, even though my daughter was able to reach the shuttle driver & she said she was on her way, so we had to call a taxi at midnight. We were NOT happy with that aspect of our stay!
Stayed 1 night in Feb 2024
Response from General Manager on May 3, 2024
Dear Dianne,Thank you for your review. It was such a pleasure having you stay with us, and we are delighted you had an enjoyable experience. Receiving recognition for our impeccable accommodations, hospitable team, and fantastic amenities is always appreciated. That said, we apologize for your disappointing shuttle experience, and we'll be sure to share your concerns with our team for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

2/10 Terrible

Tonisha

Business traveler
Disliked: Staff & service
Got locked out my room every day I stayed there , lines was super long , receptionist very rude expect one , cancelled my room in the middle of the night when I stated I would pay at the properties , took partial payment and still haven’t refunded it yet !!
Response from General Manager on May 3, 2024
Dear Tonisha,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. Your feedback will be shared internally to ensure our high standards of hospitality are being met. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i arrived at 12 midnight.. i called the hotel from the airport for a shuttle pickup and the driver was there within 15 minutes
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Chad, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Best Western Plus Bloomington Hotel.Best Regards,G PikeGeneral Manager

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MALL OF AMERICA
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Michael, Thank you for being our guest at Best Western Plus Bloomington Hotel. We love knowing how pleased you were with our location and appreciated the easy access to the Mall of America. We value your business and hope to see you again soon. Best Regards,G PikeGeneral Manager

4/10 Poor

leah

Liked: Cleanliness
We booked this hotel for a pool day for our kids bday and the pool was overloaded and not managed and than broke the next day - our kids were so disappoint after we got suite on them and headed out for swimming and were quickly sent back to have to leave and not go swimming at all. What a disappoint and staff was not equipped to deal with the 50 angry parents all in the same situation as us. Breakfast was cold, line was ridiculous and they allow too many families to book for something they are not equipped to deal with apparently.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Leah, Thank you for taking the time to post your review. We apologize for not meeting some of your expectations and the frustrations you experienced during our peak season, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. We are also sorry for the concerns you had with the breakfast. We will share your comments with our team to ensure this is not repeated. We hope you and your kids will reconsider us again so we can provide you with the seamless visit you deserve.Best Regards,G Pike,General Manager

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Chasity, Thank you for being our guest at Best Western Plus Bloomington Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards,G PikeGeneral Manager

10/10 Excellent

mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Feb 2024
Response from General Manager on Apr 26, 2024
Dear Mariela, Thank you for taking the time to share that your stay at Best Western Plus Bloomington Hotel was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,G PikeGeneral Manager

10/10 Excellent

Eugene Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Eugene, Thank you for your recent stay at Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit. Best Regards,G PikeGeneral Manager

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Sanjiv, Thank you for the outstanding rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

10/10 Excellent

brittany r

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to mall of America, shuttle to the airport and great pool area for kids!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Brittany, Thank you for sharing about your visit to Best Western Plus Bloomington Hotel; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our convenient location near Mall of America, local shuttle service to the airport, and nearby attractions, an indoor heated pool as well as our immacualte accommodations enhanced your time with us. Thank you again, and we look forward to your next visit.Best Regards,G PikeGeneral Manager

4/10 Poor

Shelby

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Called three times for a crib, did finally get one. Room wasn’t cleaned for the entire 3 days (Fri-Monday) we were there, requested towels, shampoo, garbage emptying - nope. We eventually just put our garbages full of diapers and take out boxes in the hallway. Spoke with cleaning staff one morning asking for cleaning, never done. Called front desk requesting restocking twice, no one came. Pool was closed for 6 hours for cleaning in the morning/mid day on Sunday. Rough stay for sure but great location!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Shelby, Thank you for sharing your recent stay experience with us. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared these concerns with our team and greatly appreciate you bringing this to our attention. We also regret the temporary closure of the pool during your stay and the inconvenience this has caused. Our team works diligently to ensure our amenities are well-maintained, and we appreciate your understanding as we strive to provide an enjoyable environment for all guests. That said, we are glad you enjoyed our convenient location. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Best Regards,G PikeGeneral Manager

8/10 Good

Pat

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Pat, Thank you for the nice rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met most of your expectations for a satisfactory stay, and we hope you will come back each time your travels bring you to Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

6/10 Okay

Craig

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The manager and employees allowed too many people to swim in the pool at night which caused a chemical imbalance. They do not call in maintenance until 8am (poor open time). Pool was closed till noon, to shock the pool, ruining our entirely morning and we had to leave before we could even use the pool. Staff when confronted about it laughed at multiple guests including me. Shannon was completely disrespectful and unprofessional. Melissa the manager was at least respectful but also showed no care or sympathy for the situation. Absolutely terrible experience and ruined my kids day as our plan was to do Mall of America on Saturday and swim Sunday morning for a few hours before heading home. Needless to say nothing was offered for compensation.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Craig,We appreciate you taking the time to share your thoughts with us. Your patience is appreciated for we understand how frustrated you may have felt. Please know this is not common of our high standards of hospitality. We are dedicated to improving the guest experience and will be sure to share your feedback with our team to ensure that this never happens again. Please allow us another opportunity to show you a much better experience.

8/10 Good

Kaysi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Kaysi, Thank you for the nice rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at Best Western Plus Bloomington Hotel, and we hope to see you again soon. Best Regards,G PikeGeneral Manager

6/10 Okay

matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a $200 deposit for one night stay is excessive. We just needed a place to sleep before our 7 am flight.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Matthew, Thank you for staying with us and for sharing your comments with other travelers. We appreciate you sharing your specific concern regarding the deposit and regret the disappointment you had with it. We understand your frustrations if these costs came as a surprise to you, and wehope you will accept our apologies. Please know, any hold unused gets refunded to your account and this may take up to 7-10 business days. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Best Regards,G PikeGeneral Manager

8/10 Good

Sara

Business traveler, Traveled with family
Staff was very professional. Breakfast was interesting…what appeared to be a homeless couple budding in line, filling their pockets and making weird noises next us as we were eating.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Sara, Thank you for sharing your review about your stay at Best Western Plus Bloomington Hotel. We are delighted to hear that you found our associates to be courteous. It is also wonderful to know that you found breakfast to be satisfactory and enjoyed the variety of options available. That said, we are sorry to learn about the disturbance caused by other guests. We apologize for the inconvenience this has caused and will share your comments appropriately to ensure a more enjoyable experience for all our guests. We look forward to welcoming you back and providing you with a peaceful and pleasant stay.Best Regards,G PikeGeneral Manager

2/10 Terrible

Porschea

Disliked: Cleanliness
The lobby and hallways and my room smelled like rotten eggs and bad sewer even other guests were complaining the guest agent at the front desk even acknowledged the smell, for the price of the room and 200$ deposit it’s ridiculous
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Porschea, We apologize for the concerns you experienced during your stay. We work hard to provide a refreshing and comfortable environment; therefore, we regret that these issues compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Best Regards,G PikeGeneral Manager

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were places to eat near the motel and the continental breakfast was good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Scott, We're delighted to hear that you enjoyed your stay with us at the motel! It's wonderful to know that you found our location convenient with various dining options nearby. We take pride in offering a satisfying continental breakfast to our guests, and we're thrilled that you found it enjoyable. Your positive feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.Best Regards,G PikeGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Mary, We are thrilled you had an excellent stay at Best Western Plus Bloomington Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,G PikeGeneral Manager

4/10 Poor

Argjent, MERRILL

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was smelling like dirty socks. Noisy aircondition and smell was coming out of it . They changed our room thinking it will be better but same thing. Old hotel!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Argjent, Thank you for allowing us to host your recent visit to the city. Please accept our apologies for not providing you with the refreshing and revitalizing stay that you deserved and not meeting your expectations with our accommodations as well as the noise disturbances you experienced during your stay. We completely understand your frustration and the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Best Regards,G PikeGeneral Manager

4/10 Poor

Derek

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Derek, Thank you for taking the time to rate our hotel. Please accept our apologies for not meeting your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Best Regards,G PikeGeneral Manager

8/10 Good

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to come back
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Jessica, Thank you for your recent stay at the Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,G Pike,General Manager

6/10 Okay

Tanai

Staff rude
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Tanai, Thank you for taking the time to share your review. Please accept our apologies for the behavior of our associates. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. Thank you again for your feedback, and we hope you will give us another chance to host you again. Best Regards,G Pike,General Manager

10/10 Excellent

Miranda

Stayed 1 night in Apr 2024

2/10 Terrible

paulina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
so made a hold for a room on Expedia checked in up front payed a fee of 200 if something happens to the room or w.e mind you they said it’s was going to be refunded once i check OUT I checked out on 4/6/24 said it was going to take about 3/5 business days it is now 4/12/24 almost a week and still NO REFUND, Anyways husband payed for the room with his credit card because I forgot I didn’t have a lot of money In my account yea woke up with a NEGATIVE AMOUNT so the guy at the front desk charged me the 200 plus 229.34 and charged my husbands card as well the amount of 229 came up to them first thing In the Am said they don’t see anything but my husbands card being charged I also pulled my bank account and still DENIED everything had the audacity to blame my bank really? will a WISCONSIN STATE BANK LIE ? OR the Hotel With not just 1 but various of the SAME REVIEWS WITH THE SAME ISSUE? had to file a dispute with my bank hopefully I get my money back, never again, and I’m still wondering if they ever spoke to the person who did our check in but since it’s not their MONEY they obviously don’t care.
Response from General Manager on Apr 14, 2024
Dear Paulina, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced regarding the refund process for the incidental hold and the billing discrepancies. We take such concerns very seriously and appreciate you bringing this to our attention. We hope that we will have another occasion to regain your trust in the future.Best Regards,G PikeGeneral Manager

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Justin, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Best Western Plus Bloomington Hotel, and we look forward to welcoming you back soon.Best Regards,G PikeGeneral Manager

4/10 Poor

Michael, Louisville

Business traveler
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Upon checking in I was charge a $200 deposit. While I am used to security fees, this was higher than the price of the room and totally out of line. In addition, the AC in the room did not work. When I tried to call down to the front desk every call was answered and imediatley followed with someone hanging up. When I walked down to the front desk the single staff person was always busy with additional guests and never able to help me. I went to the desk no less than five times total over the two days. Upon checking out I asked for a receipt and was told it was a third party app and therefore they could not provide one. I informed the young lady that I paid at the hotel and singed the terminal so they should have a receipt . She stated no I did not and basically dismissed me. While not the fault of the hotel, the room was facing the pool and the screaming kids up until 10PM did not help my stay any. While hotels will always have an issue that needs resolved, the staff can make or break the stay. They were not available to help and made no effort to do anything about issues they were notified about.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Michael, Thank you for your candid feedback. While we are glad you appreciated our location, we sincerely apologize for the issues you encountered with our breakfast and for not meeting your expectations. We strive to provide our guests with exceptional hospitality but regret that this was not your experience. If you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect with them directly for the resolution of your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Michael GillmerGeneral Manager

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the mall and a great price. Water Park more geared towards younger kids but overall great stay.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Brittany, Thank you for sharing about your recent stay with us at Best Western Plus Bloomington Hotel. We're delighted to learn that you like our convenient location across the street from the Mall of America and near MSP Airport, Target Field, and other key attractions. We love receiving comments like yours, as our goal is to ensure a memorable experience at an outstanding value for every guest. We appreciate your business and look forward to welcoming you back for another enjoyable experience.Best Regards,G PikeGeneral Manager

4/10 Poor

Samantha

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The waffles were moldy, loud every night after 1030 pm, mold in the shower around the soap holders, we got checked into the wrong room unknowingly so housekeeping showed up 3 times that morning after repeatedly saying we did not want cleaning services before we were informed that there was an issue. A $200 hold is very excessive. My kids enjoyed the pool area. Lots of unsupervised kids for a birthday party.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Samantha, Thank you for taking the time to share about your stay. We genuinely regret not meeting your expectations regarding our breakfast offerings and accommodations. Additionally, we regret that you were disappointed with our services. The concerns you described are not indicative of our high standards. We are sorry we did not provide you with the refreshing and revitalizing stay you deserved, and we completely understand your frustration and the inconvenience this caused you. Thank you for taking the time to bring this to our attention. We appreciate your patience and will share your message appropriately. We hope that we will have another occasion to regain your trust in the future.Best Regards,G PikeGeneral Manager

6/10 Okay

Tammy

Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Tammy, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards,G Pike,General Manager

6/10 Okay

Cerina

Traveled with partner
Disliked: Cleanliness, amenities
I
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Dear Cerina, Thank you for staying with us and for sharing your comments with other travelers. We are happy you had a pleasant visit, but we apologize for not meeting some of your expectations. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Best Regards,G PikeGeneral Manager

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Lindsey, Thank you for being our guest and taking the time to share a rating about your stay. We hope you were satisfied with most of our services, but we regret not meeting all of your expectations. We hope you will give us another opportunity to make your next visit with us perfect.Best Regards,G PikeGeneral Manager

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property many times and we’ve never had a problem. Great breakfast in the morning.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Kevin, We are delighted you came back to see us at Best Western Plus Bloomington Hotel. We are happy you continue to enjoy our complimentary breakfast offerings. It is our pleasure to see a familiar face return to visit with us, and we look forward to seeing you again.Best Regards,G PikeGeneral Manager

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you prefer walking and want to go to Mall of America.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Kayla, Thank you for choosing Best Western Plus Bloomington Hotel. It is lovely to read that we exceeded your expectations and that you particularly liked our convenient location, nestled across the street from the Mall of America and near MSP Airport, Target Field, and other key attractions. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Best Regards,G PikeGeneral Manager

8/10 Good

Alyssa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Breakfast was super packed. I’d suggest expanding the space if possible. Otherwise it was a good breakfast. The pool chlorine was suuuper intense. My kids coughed a lot during and after swimming and ours eyes burned just sitting and watching. Fun pool for kids though! We got “talked to” about the kids not wearing their wristbands but they hated the feeling of them when they’re wet and begged for us to take them off. Unsure how to resolve that issue. Overall a good “staycation” location and obviously very convenient next to MOA!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Alyssa, Thank you for sharing your detailed feedback on your recent stay at Best Western Plus Bloomington Hotel. We are pleased to hear that you and your family enjoyed the convenience of our location across the street from the Mall of America. Your comments regarding the breakfast and the pool experience have been duly noted. We will share your comments appropriately to ensure a more enjoyable environment for our guests and their families in the future. Our team is committed to continuously enhancing the guest experience, and your valuable feedback helps us in this attempt. We look forward to welcoming you back for another enjoyable stay, where we aim to exceed your expectations in every aspect.Best Regards,G PikeGeneral Manager

8/10 Good

paulina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Paulina, Thank you for the nice rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met most of your expectations for a satisfactory stay, and we hope you will come back each time your travels bring you to Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager