Front of property - evening/night

Reviews of The Knickerbocker on the Lake

3 out of 5
The Knickerbocker on the Lake
1028 East Juneau Avenue, Milwaukee, WI

Reviews

8.4

Very Good

Rating 10 - Excellent. 505 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Charming style.
Stayed 3 nights in May 2024
Response from General Manager on May 28, 2024
Thank you for choosing Knickerbocker on the Lake and for your positive feedback! We're thrilled that our location could contribute to a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Hang Yin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rebecca, Rock Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and clean and comfortable room. We liked the modern updates, but also appreciated how the more historical aspects of the room were maintained. We could hear a lot from our next door neighbors during the early morning hours, which was a little disruptive to our sleep. There was a strong cooking smell in the hallway, but that is to be expected since this accommodation is also home to permanent residents. All-in-all, we had a pleasant stay and will definitely consider The Knickerbocker again in the future!
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Rebecca,Thank you for taking a moment to write a review. We are honored to learn you enjoyed your stay with us, particularly highlighting our convenient location and welcoming environment. Thank you for choosing to stay at Knickerbocker on the Lake and we look forward to seeing you next time.

4/10 Poor

Lizlibeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. The staff was great and the room was clean.
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Tali,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Knickerbocker on the Lake!

6/10 Okay

Adelaida

Traveled with family
Disliked: Cleanliness, staff & service
It could use better cleaning. Refrigerator needed wiping down. End tables need wiping down. Bathroom sink had stains. Blow dryer overheated burned my hand and smoke came from the blow dryer. The desk supervisor was not friendly, seemed agitated.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and service as well as for any issues with the blow dryer. Your comments will be shared with our team for improvement. If you plan to be in the area again, please consider coming back to see us.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

jolynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay. It is an older property, but our Junior Suite was very nicely updated. The common areas are very well maintained and reflect the classic look of the building. Comfortable bed, plenty of closet space, and convenient to all of the places we wanted to go.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Jolynn, We're thrilled to hear that you had a wonderful stay with us! Thank you for your kind words about our updated suites and well-maintained common areas. It's fantastic to know that you found the bed comfortable and enjoyed all of our room amenities. Should your travels bring you back to the area, we'd love to welcome you again for another fantastic stay!

10/10 Excellent

Owen

Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautifully renovated. It retains the charm and character of its original state but is bright and cheerful, unlike its staid first form. Staying there was a pleasure!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Dennis,Thank you so much! Your kind words are a treat, as we take great pride in the guest experience at Knickerbocker on the Lake. We look forward to seeing you again!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear RyanThank you for choosing Knickerbocker on the Lake and for taking a moment to share your five-star experience! We are thrilled to hear that you enjoyed your recent visit with us. It was a sincere pleasure to host you and we hope to welcome you back for another memorable stay in the future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Augie

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I had a minor issue with the coffee machine & while I waited for Maintenance to show up, I heard the very nice lady at the desk apologize every guest on the phone, in person, and to me 4x. After I gave up on Maintenance after 15mins no show. Recommended stay by Family & don't feel the need to return. Nothing special & only a select view are able to view the beautiful lake!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Augie,Thank you for taking the time to leave a review. We apologize for any inconvenience and lack of service received, and thank you for sharing your concerns so we may improve the experience of future guests. We hope you will consider staying with us again soon.

4/10 Poor

Sheila

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Location is great for events in the area. Rooms are overpriced,plus $20 for parking. Our car was broken into in that parking lot and we had to be towed home. It was a very expensive overnight trip!
Stayed 1 night in Apr 2024
Response from Lawrence J. Robe III on Apr 9, 2024
Hi Sheila,Thefts on Kia & Hyundai vehicles have skyrocketed by over 1000% since 2020. We have a longstanding policy not to permit Hyundai and Kia vehicles in our parking lot as these vehicles seem to cause more harm than good. You indicated that you were aware of this fact, however, when you indicated after the break-in that you opted not to use the vehicle cover you brought with you and when you refused the steering wheel lock that we provide for these vehicles at check-in. Notwithstanding our prohibition on these vehicles in our parking lot, our staff initiated a one-time policy exception, allowed your vehicle into the parking lot, and watched your vehicle for nearly the entire night on our security cameras. The average Hyundai / Kia vehicle theft takes about 45 seconds, yet our staff was able to interrupt the attempted theft and prevent your vehicle from being stolen.As we discussed, I do not regret that our staff made an exception to our 'No Hyundai / Kia parking' in our overnight lot as this was the clear difference between towing home a break-in and renting another car to drive home while you wait for the police department to find your vehicle. I only regret that this event had an impact on your perception of the value of the room you enjoyed.

10/10 Excellent

Tracey, sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Tracey,We're so happy to know that you had a great time with us overall and that you enjoyed our wonderful accommodations. Thank you so much for the perfect rating and we hope to see you again soon.

6/10 Okay

Cynthia

Stayed 1 night in Mar 2024

6/10 Okay

Alton, Waukegan

Traveled with family
Disliked: Property conditions & facilities
It’s not worth 269 a night rooms are old style
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Alton,Thank you for your feedback. We're disappointed to hear your concerns regarding your room and the value of your visit. Our team continuously strives to improve and will consider your feedback. It would be a pleasure to welcome you back and impress you with a better stay.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful retreat!
Love the old feel of the Knickerbocker with modern comforts. We were staying for a crazy business weekend so the quiet getaway from the buzz was refreshing!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Jessica,We're delighted to know the historic charm of Knickerbocker on the Lake, combined with modern comforts, provided the respite you needed during your business weekend. We look forward to your next visit, hoping to be your chosen spot for relaxation and comfort amidst your busy schedule.

8/10 Good

Steven

Traveled with partner
Disliked: Amenities
Bed was clean and comfortable. Room was sparse and antiquated. Bathroom was clean but very sparse and not updated. I would not stay again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Steven,Thank you for being our guest and sharing your feedback. While we are happy you found our accommodations to be clean and comfortable, we are sorry you weren't more impressed overall. Your feedback will be shared with the team, as we are always working to improve. We hope you'll reconsider and give us another opportunity to impress you with our lovely, historic charm.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a suite at the Knickerbocker on the Lake. Although it is an older building, it was clean, spacious and in a good location. There is a good restaurant next door. I enjoyed my stay.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Sharon,It was a pleasure to welcome you to Knickerbocker on the Lake and we are delighted you had such a wonderful stay. Your kind comments about our spacious, clean accommodations are truly appreciated and will be shared with the team. We look forward to welcoming you back for another great visit.

6/10 Okay

Marvin

Stayed 1 night in Feb 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stigs
Full mini kitchen, did not include a coffee maker. We had to get it from a vending machine!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Steven,We're so happy to know that you had a great time with us overall. That being said, we'll keep your feedback in mind regarding our amenities, as we are always looking to improve. Thank you, and we hope to see you again soon.

8/10 Good

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Suite was clean, roomy andnperfect for our needs. Inhad a dish washer, but no detergent for it and the plates were too big to fit. Washed dishes by hand, had a towel and soap but no sponge or dish rag. But, other thannthat would recommend.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Michael,Thank you for taking the time to share your thoughts with us. We are glad that our high standards of cleanliness made a positive impact on your stay with us. The best compliment is that you recommend us to other guests. We look forward to welcoming you back for another great stay.

10/10 Excellent

Roger

Stayed 2 nights in Feb 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful old hotel!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Jamie,Thank you so much for choosing to stay with us at Knickerbocker on the Lake. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. The pleasure was all ours, and we hope you'll choose us again in the future.

10/10 Excellent

Jamie, EAST TROY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building. Wish there was coffee and coffee maker in the room.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Jamie,Thank you so much for your perfect rating and kind words about our lovely hotel. Our team is always seeking new ways to improve our facilities and the services we offer our guests, so your suggestion will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Knickerbocker when we go to Milwaukee. The Knick restaurant and bar is always great.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Renee,Thank you for continuously choosing to stay with us at Knickerbocker on the Lake. Our goal is to provide every guest with a wonderful getaway, and we're thrilled to be your go-to destination in the area. It's great to read you're always able to enjoy a delicious meal at The Knick! The pleasure was all ours, and we can't wait to welcome you back.

10/10 Excellent

Secilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024

6/10 Okay

Pierre

Stayed 1 night in Jan 2024

4/10 Poor

Corey

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One front desk staff was rude while the other one was great (pm staff was great). Room windows were open and room freezing when got there. Pillows smelled like teenage boy room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Corey,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if that wasn't the case during your entire visit. We can assure you that what you have described is not typical of a trip to our property. Nevertheless, your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

4/10 Poor

Patrick

Disliked: Property conditions & facilities, room comfort
Hotel in need of an update
Very old hotel, windows didnt shut completely and it was 3 degrees outside. Old radiator came with no instructions, and the TV wasn't even connected to the internet, making it unusable. Common areas are nice and the restaurant is quite good, but this is an old hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Patrick,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, and we're disappointed to learn we fell short of expectations during your visit. We offer our sincere apologies for any concerns you had in your room and for any inconvenience this may have caused you. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
They need to tell you that the key works like the door knob. The girl at the front counter talked so quietly she was barely audible, and i have good hearing.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Eric,Thank you so much for choosing to stay with us at Knickerbocker on the Lake. Our goal is to provide every guest with a wonderful experience, so we're glad you enjoyed your overall visit. However, we offer our sincere apologies for any miscommunication there was at check-in. Your comments have been noted and will be discussed with our team. Nevertheless, we trust this didn't detract too much from your trip. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 Good

Caryssa

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and historical. Cozy. Staff was professional and helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Caryssa,Thank you so much for highlighting our historic property and our friendly team members. We are so happy to know that you had a good time with us overall and we hope to see you again soon.

10/10 Excellent

Michael

Stayed 6 nights in Dec 2023

10/10 Excellent

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic aspects of the building, the room and neighborhood is worth the stay.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Clayton,We're delighted you appreciate the historic aspects of Knickerbocker on the Lake. It's also wonderful that your room and our location added value to your stay. Your positive feedback is much appreciated, and we look forward to providing you with more enjoyable experiences in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay. We rented the 2 bedroom for NYE
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Kelly,Thanks for visiting Knickerbocker on the Lake and for your feedback. We are thrilled you enjoyed your time with us on New Year's Eve! Again, we appreciate your comments and look forward to seeing you next time.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kenneth, Naperville

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great classic hotel well maintained. Definitely stay again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Kenneth,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at Knickerbocker on the Lake and we look forward to your next visit.

10/10 Excellent

Dylan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Miss the Knickerbocker
The Knickerbocker was, in the best way, a trip to the past. It's a gorgeous, historic hotel that made our stay in Milwaukee extra special.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Dylan,A trip to Milwaukee is bound to be a good time. However, it only gets better when you stay at Knickerbocker on the Lake. Our beautiful accommodations are full of so much history, and you'll feel right at home. Thank you so much for the perfect rating. It would be an honor to welcome you back again soon.

10/10 Excellent

Sharlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Dylan

Traveled with partner
Disliked: Staff & service
-
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Dylan,We're saddened to learn you did not enjoy your stay. If there are any specific concerns we can address, please let us know. We hope to see you again should you be back in the area.

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location itself was pretty nice but the utensils were not cleaned so I purchased my own and also the ventilation in the rooms needs to be better there is no ac in the rooms.
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Janice,We always appreciate hearing from our guests, and we're glad our location worked well for your trip. Please accept our apologies, however, for any concerns about the utensils and AC. We'll look into your comments further, and we hope to see you again the next time you're in the area.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

King James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is just right. But the bathrooms are freezing.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear King James,Thank you for sharing your experience. We're glad to hear that everything met your expectations, but we're concerned about the discomfort you faced with the bathroom temperature. We value your comfort and will look into this to ensure a more pleasant environment in all aspects of your stay. We hope to welcome you back soon for an experience that's perfect in every way.