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Reviews of Staybridge Suites Milwaukee Airport South, an IHG Hotel

3 out of 5
Staybridge Suites Milwaukee Airport South, an IHG Hotel
9575 S. 27th street, Franklin, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 323 out of 534 reviews" "
Rating 8 - Good. 133 out of 534 reviews" "
Rating 6 - Okay. 36 out of 534 reviews" "
Rating 4 - Poor. 24 out of 534 reviews" "
Rating 2 - Terrible. 18 out of 534 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Josue

Liked: Property conditions & facilities
Nice place!
Stayed 1 night in May 2024

10/10 Excellent

Michael, Dalzell

Stayed 1 night in Mar 2024

6/10 Okay

Jerry, Olathe

Liked: Property conditions & facilities
Conditions were ok but too many screaming kids running around through the halls at all hours of the night unsupervised by parents.
Stayed 3 nights in Apr 2024

10/10 Excellent

Masauko

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from StayBridge Suites on Apr 29, 2024
Thank you for your feedback! We hope to see you again in the near future!

8/10 Good

Shannon

Liked: Cleanliness
The suite rooms were comfortable. Having the bedroom and full kitchen was an added plus. Miranda was awesome and so sweet. As well as the breakfast buffet lady. They were both so kind. The hotel doesn’t have a movie theater like advertised and the outside firepit didn’t work but overall a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Vee Vee on Apr 29, 2024
Thank you for your feedback! We hope to see you again in the near future

2/10 Terrible

josh

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

6/10 Okay

Michele

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

6/10 Okay

Michelle

Stayed 1 night in Apr 2024

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

8/10 Good

Amarilys

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite facility was clean
Stayed 2 nights in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

2/10 Terrible

Joshua

Stayed 2 nights in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

10/10 Excellent

Allie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very kind and helpful and cheerful! Attentive to cleanliness and making sure food stations were full for breakfast. My kids say they want to come here for all of our mini getaways 😃
Stayed 3 nights in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars except nobody's cards were working on the exterior doors despite a couple of times of trying to rekey. Super clean, Great service, lots of space, in the showers are fabulous!
Stayed 1 night in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in with Adrian at the front desk and he was outstanding!! Very helpful and made sure our stay was perfect.
Stayed 2 nights in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

10/10 Excellent

Nevenko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

10/10 Excellent

Sharon

Very clean room
Stayed 1 night in Mar 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

8/10 Good

Alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: price, kitchen in room, delicious breakfast and friendly staff. Cons: pool and jacuzzi were down for maintenance and the gym was not a good condition. This is the most important thing I look for when booking hotels and I was unable to use either.
Stayed 1 night in Feb 2024
Response from Vee Vee on Apr 29, 2024
Thank you for staying with us! We hope to see you again in the near future.

2/10 Terrible

Nancy

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Me and my sister stayed at this hotel for three days we didn’t get any room service. They never came and changed our garbage or clean new towels. We checked the bed and it had stains that looked like blood stains or maybe spilled coffee , we called down to the front desk and they said we had to wait 24 hours. We never got our sheets changed. I did appreciate the food service and the staff who served the food very nice and respectful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and value
Our room was big, clean, and well equipped. Even had comfortable furniture, which hotels almost never have. Common areas were lovely and staff friendly. Breakfast was fab! Very happy with our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around one of my best Stays at any property. Very accommodating very quiet safe secure and comfortable. I will definitely be staying here again
Stayed 2 nights in Feb 2024

10/10 Excellent

Madie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a gymnastics meet and everyone was so kind and helpful
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Bao Ngan

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel to stay. Clean and the staffs were nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Luis F, lutz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Ed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to stay after coming back home from vacation into a winter storm. Staff were very helpful ,rooms are comfortable and breakfast was really good.

10/10 Excellent

Melissa, MINNEAPOLIS

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Kimbley

Fruit flies everywhere
Stayed 2 nights in Dec 2023

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Stayed 1 night in Feb 2023

8/10 Good

Kristin

Stayed 2 nights in Dec 2023

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and comfortable. I recommend this place!
Stayed 1 night in Dec 2023

6/10 Okay

amy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vee Vee Reaves on Dec 11, 2023
Dear Amy,Thank you for taking the time to tell us about your experience at Staybridge Suites MILWAUKEE AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 414.574.2649 or vreaves@prohosp.com.Sincerely,Vee Vee Reaves General Manager414.574.2649vreaves@prohosp.com

10/10 Excellent

gitonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check in. Decent breakfast. Wondering why the gym doesn't open until 8am?
Stayed 1 night in Nov 2023

8/10 Good

Keith

Stayed 1 night in Nov 2023

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vee Vee on Nov 20, 2023
Thank you for taking the time and providing your hotel rating. We hope to see you again in the near future!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute room with everything that I needed for a quick and quiet overnight stay. I am glad they use Dove products verses to knock-off brands that make my skin dry. Definitely will book again when I visit again.
Stayed 1 night in Nov 2023

8/10 Good

Bradley

Stayed 2 nights in Nov 2023
Response from Vee Vee Reaves on Nov 24, 2023
Thank you for staying with us and taking time to provide your hotel rating. We hope to see you again in the near future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good to be hotels.com member
They gave me the room# 103 and there were 7-8 tables in the living room with no reason and looked like a warehouse. I asked the reason you gave me that room because I booked through Hotels.com and she said nothing but gave me another room. What a shame to be a Hotels.com member.
Stayed 1 night in Oct 2023
Response from Vee Vee Reaves on Nov 19, 2023
Dear guest,Thank you for taking the time to tell us about your experience at Staybridge Suites MILWAUKEE AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites, and if I can be of assistance to you, please contact me directly at 414.574.2649 or vreaves@prohosp.com.Sincerely,Vee Vee Reaves General Manager414.574.2649vreaves@prohosp.com

10/10 Excellent

ANNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vee Vee Reaves on Oct 29, 2023
Thank you for taking time and providing us with your hotel rating. We hope to see you again in the near future!

8/10 Good

Gerald

Stayed 1 night in Oct 2023

10/10 Excellent

Daryl

Stayed 1 night in Oct 2023
Response from Vee Vee Reaves on Oct 15, 2023
Thank you for choosing to stay with us! We appreciate you taking time out of your busy schedule to provide us with your rating.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Vee Vee Reaves on Oct 15, 2023
Thank you for choosing to stay with us! We appreciate you taking time out of your busy schedule to provide us with your rating.

6/10 Okay

Sonya

Stayed 1 night in Oct 2023
Response from Vee Vee Reaves on Oct 15, 2023
Thank you for choosing to stay with us! We appreciate taking time out of your busy schedule to provide us with your rating.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vee Vee Reaves on Oct 15, 2023
Thank you for choosing to stay with us! We appreciate you taking time out of your busy schedule to provide us with your rating.

2/10 Terrible

Erika

Traveled with family
Disliked: Property conditions & facilities
Disappointing
The hotel room was disappointing. The bathroom sink did not drain well. The bathtub did not drain well . The walls had many holes and dirt spots on them. The air exchange cover was thickly coated in dust. The bed smelled musky. The worst part was the noise. Kids running screaming jumping until 1230 at night. I called the front desk to get a room change. They were aware of the kids. They said they were trying to locate the parents. They were not able to give me a room change because the hotel was booked up . I will never stay again.
Stayed 1 night in Sep 2023
Response from Vee Vee Reaves on Oct 15, 2023
Thank you for choosing to stay with us! We appreciate your feedback. We will communicate with the corresponding department to have this issue resolved.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I called Friday night and requested rooms by each other I believe I was told 415/416-when I checked in I was told they were oversold so I was lucky to have 2 rooms. Room smelled like smoke.
Stayed 1 night in Sep 2023
Response from Vee Vee Reaves on Oct 15, 2023
Thank you for choosing to stay with us! We appreciate your feedback. We will communicate with the corresponding department to have this issue resolved.