Lobby sitting area

Reviews of The Whitelaw Hotel

3 out of 5
The Whitelaw Hotel
808 Collins Ave, Miami Beach, FL

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1005 reviews" "
Rating 8 - Good. 282 out of 1005 reviews" "
Rating 6 - Okay. 185 out of 1005 reviews" "
Rating 4 - Poor. 108 out of 1005 reviews" "
Rating 2 - Terrible. 139 out of 1005 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Soleil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was to my standards. The restaurant had good food and drinks.
Stayed 1 night in May 2024

4/10 Poor

Krishna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

tom

Disliked: Amenities
The staff is average, the rooms are so so. But you save money compared to the high brand hotels which can make your South Beach stay enjoyable. Beach is 1-block away
Stayed 3 nights in May 2024

4/10 Poor

Charli

Traveled with partner
Disliked: Cleanliness, amenities
This hotel was not the cleanest. The hotel beach towels were very worn, room did not have any channels that worked on the tv. They pour a bunch of carpet freshener in the hallways to vacuum. The bed had a major dip in the middle of it. The shower water drains slow, you’re standing in your a puddle of your dirty shower water. I won’t book this hotel again.
Stayed 3 nights in May 2024
Response from TM, Guest Relations on May 17, 2024
Hello Charli. Your feedback is valued and appreciated, as it allows us the opportunity to see where we need to improve. It is our hope that you will give us another chance to host you in the future, when we will ensure that our hospitality lives up to the high standards we are known to provide.

2/10 Terrible

Bill

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we could share the pictures we took, but this site doesn't allow. This hotel is very outdated and doesn't seemed to be maintained properly. First, the laminate floors were cracked and had we not had shoes on, would have cut my foot open. Second, the bathroom looked dirty and either the sink or toilet was leaking - we discovered a pile of water under the sink the morning we left. The day we left, the person spraying down the outside area didn't care that we were waiting for our UBER - he just sprayed and we got some splashes from the water. The only saving grace - we got the hotel free due to points earned on Expedia and we were able to be checked in nearly 4 hours early.
Stayed 1 night in May 2024
Response from TM, Guest Relations on May 17, 2024
Thanks for your review, Bill. While we are a historic hotel in the Art Deco district, we routinely perform upkeep and maintenance. We are disappointed that your one-night stay was anything less than perfect., but we appreciate all feedback.

2/10 Terrible

Maraill, Cincinnati

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They are falsely advertising this hotel. The pics are very deceiving the rooms are extremely small the furniture and decor are very outdated, 1970-1980's vibe. I will never stay at this place again and would strongly NOT recommend this place to anyone that requires quality in a choice for a hotel. The star wouldn't allow me to give either negative or no star which is why it got the 1 star that I was forced to give. 🗑🗑🗑
Stayed 2 nights in May 2024

2/10 Terrible

Marie

Traveled with partner
Disliked: Property conditions & facilities
This hotel is terrible!!! The shower has no shower curtain and water splashes everywhere in the bathroom , and no hot water to take a shower!! Also when we checked into the room there was a puddle of water at the front of our bed. I have never been at a hotel room like this before. It is unacceptable!!!
Stayed 1 night in May 2024
Response from TM, Guest Relations on May 17, 2024
Hello Marie, thank you for your review. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. Please report any issues with your room to our staff, so we can look into it further. We appreciate your feedback.

10/10 Excellent

Wilbert

Liked: Cleanliness, amenities
perfect
Stayed 2 nights in Apr 2024
Response from TM, Guest Relations on May 17, 2024
It's terrific to know that you had a perfect experience, Wilbert! We welcome you to stay with us again when you are back in Miami Beach.

6/10 Okay

Yahaira

Stayed 2 nights in Apr 2024
Response from TM, Guest Relations on May 17, 2024
We are constantly working to improve the guest experience, so we welcome all feedback. Thank you for your review, Yahaira.

4/10 Poor

Frankie

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
A lot of hotel guests and myself kept having to come to the front deak and wait 5 or more minutes at a time to get card access to our paid for rooms. The TV was not working properly in one of the two rooms i booke from friday to checkout on monday. The water was pooling in the shower afyer running 1-2 minutes. Mildew on/in showers. Had to self clean. The METAL ICE SCOOPER. Was stationed on a wall via metal rusted bracket/ wall fixture. The food at the resturant was good. I would love to revisite and tell friends, but changes are needed
Stayed 3 nights in Apr 2024

4/10 Poor

Louis

Cold water to shower in the morning. I asked receptionist and I was told to let water run for a while. Water and sink ran for over 30 min. and not hot water. I could not shower for two nights. Hot water is essential for a Hotel. Louis
Stayed 2 nights in Apr 2024

10/10 Excellent

Franklin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this place. This place was near everything. Downstairs is a Mexican restaurant. It was super cute.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property!! Close to the beach and to many different bars and restaurants.
Stayed 1 night in Apr 2024
Response from TM, Guest Relations on May 17, 2024
Hi Jennifert! We are happy to know that you loved our hotel. We are in the best location only minutes to the beach, restaurants, nightlife, and attractions. It would be our pleasure to host you again soon.

10/10 Excellent

Hailie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from TM, Guest Relations on May 17, 2024
It was our pleasure to have you as our guest and we look forward to your return, Hailie!

8/10 Good

Lawanda

Liked: Cleanliness, staff & service
The property was okay for a weekend gateway.
Stayed 3 nights in Mar 2024

8/10 Good

WILBERT

Good
Stayed 1 night in Apr 2024

4/10 Poor

elif

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is a restaurant at the enterance,and it takes entire reception area. So hard to check in. They do not give your room before 3 pm and they do not hold your luggages. You have to go 1 block away and pay $30 for big ,$20 for small, $10 for backpack hold fee in another store! Not fun under the Miami sun. R
Stayed 1 night in Apr 2024

6/10 Okay

Tamara

Traveled with family
Disliked: Staff & service, property conditions & facilities
Old place with limited services on offer the rooms are very small and the hotel carpet smells
Stayed 3 nights in Apr 2024

10/10 Excellent

Weronika

Stayed 2 nights in Apr 2024
Response from TM, Guest Relations on May 17, 2024
Hi Weronika, thank you for sharing your excellent 5-Star rating! We hope to host you again soon.

10/10 Excellent

Mark

Liked: Amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Apr 2024

8/10 Good

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, clean, and location was central..overall good stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Alan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the Whitelaw Hotel 2 nights. On the first night our A/C system would not go above 63 degrees it was freezing. Next night it would not go below 80. Then the smoke detector started beeping. The floor was filthy and clearly had not been mopped for some time. We reported the A/C issues to the reception three times and when I asked for some compensation they offered us an extra hour checkout - this was after we checked out. Not a pleasant stay at all. We won't be back and will suggest the same to others.
Stayed 2 nights in Apr 2024

8/10 Good

Maegan

Liked: Cleanliness, staff & service
It’s an old property but the rooms have been remodeled. Has a cute bar in the lobby and very walkable
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very fast and the smoothest checkin . Located in the perfect location . Good food and drinks. Staff super friendly . Rooms nice and clean ! Def would recommend!
Stayed 3 nights in Apr 2024

2/10 Terrible

Maryna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

caroline

Stayed 5 nights in Apr 2024
Response from TM, Guest Relations on May 17, 2024
We appreciate your fantastic rating, Caroline! We hope you will come again soon.

6/10 Okay

Adry

Stayed 1 night in Apr 2024

10/10 Excellent

ada

Traveled with partner, Traveled with family
My favorite place to stsy i love it here
Stayed 1 night in Apr 2024

6/10 Okay

alejandro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No we’re ton park
Stayed 1 night in Mar 2024
Response from Z.B. on Mar 26, 2024
Hi there! I'm sorry to hear that you had trouble finding parking. Unfortunately, the City of Miami Beach has closed some garages due to safety measures for the spring break season.

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Z.B. on Mar 21, 2024
Thank you for leaving an honest rating Tiffany! We hope you enjoyed your stay.

8/10 Good

Ireland

Stayed 2 nights in Mar 2024
Response from Z.B. on Apr 6, 2024
Hello, Thank you for taking the time to leave a positive review we appreciate it!

6/10 Okay

Marie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great location but noisy Rooms are outdated and don’t makehave phones
Stayed 4 nights in Mar 2024
Response from Z.B. on Mar 16, 2024
Hello Marie, Thank you for sharing your feedback. We're sorry to hear that the rooms didn't meet your expectations. I hope despite this, you can give us another opportunity to give you a better experience.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Z.B. on Mar 16, 2024
Thank you, Anna, for taking the time to leave a positive review. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and most of all. We liked being so close to the Beach. Gil and Tammy
Stayed 1 night in Feb 2024
Response from Z.B. on Mar 16, 2024
Hi Gilbert! Thank you for taking the time to leave a positive review. It's great to hear that you enjoyed the food and the proximity to the beach! I hope you had a wonderful time and made some unforgettable memories. We hope to see you again.

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rm 101 sits adjacent to the bar and therefore, next to the noise. It’s also on the floor accessible only by stairs. Desk clerk was distracted and failed to return my id until later in the evening. Previous stays have been much better.
Stayed 1 night in Mar 2024
Response from Z.B. on Mar 16, 2024
Hello Randy, We're sorry to hear about your recent experience at Room 101. That must have been frustrating to deal with. I hope that the desk clerk was able to resolve the issue with your ID in a timely manner. It's good to hear that your previous stays have been better, and hopefully, your next stay will be even better than before. We hope that you can give us another opportunity to make your next experience better.

8/10 Good

Paulo

Liked: Cleanliness, staff & service, amenities
Quite place
Stayed 2 nights in Mar 2024
Response from Z.B. on Mar 13, 2024
Hey Paulo! We're happy to hear that you had a good experience with us. We can't wait to have you back soon!

8/10 Good

Judy

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Z.B. on Mar 12, 2024
Thank you for your excellent review, July! We are very pleased to hear that you had a fantastic experience with us. We look forward to welcoming you again soon!

10/10 Excellent

De Anne, Fulshear

Stayed 1 night in Feb 2024
Response from Z.B. on Mar 26, 2024
Hi De Anne! Thank you for taking the time to leave a five star review. We really appreciate it and hope to see you again.

8/10 Good

Dorota

Traveled with family
Liked: Cleanliness, staff & service, amenities
For the prize was ok. Location was very good. Hotel needs renovation. The blinds were dirty. We couldn’t close the door to the bathroom. We wouldn’t stay there again.
Stayed 1 night in Mar 2024
Response from Alex on Mar 4, 2024
Hi Dorota! I'm sorry to hear to your stay didn't meet your expectations. We will take into consideration you feedback. We hope you can give us a second chance next time you come to Miami so that we can give you a better experience.

2/10 Terrible

Emanuelle

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is charging more than I pay for when you there they charge me $134 more for the room the excuse was the bar that a never used I they didn’t give me the money back! Never go back there again and my friends will be notified about this hotel!!
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 29, 2024
Hello Emanuelle, thank you for your review. You were charged, 34.20 for the daily resort fee and we require a 100 incidental hold for any potential damages. It was released on the day you checked out after a successful room inspection. Thank you for your feedback.

4/10 Poor

Fara'

Traveled with group
Disliked: Amenities, property conditions & facilities
For the price is it not worth the spend. Floors in the rooms are uneven, water pressure is horrible and barely any hot water.
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 29, 2024
Hello Fara'. Since we are a historic Art Deco hotel, despite the upkeep and renovations, the plumbing is original and sometimes it may take a moment for the hot water to adjust. Leaving the tap open for a minute or two will typically solve the problem. We appreciate your feedback.

8/10 Good

Ian

Traveled with group
Disliked: Amenities
Close to beach, shopping and restaurants
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Feb 29, 2024
Hi Ian! We appreciate your fantastic feedback. We're located in the hear of South Beach only minutes to the beach and Ocean Drive. We welcome the opportunity to host you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice property. The rooms are nice and spacious and the location is great.
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 29, 2024
Hi William! Thank you for an excellent review. We look forward to hosting you again in the near future for another outstanding experience.

4/10 Poor

ken

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 29, 2024
We’re disappointed you did not have an enjoyable stay, Ken. We appreciate your feedback and hope you will join us again where we can exceed your expectations.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unpleasant experience
There was space between the room door and door frame. The full size bed squeaked a lot. The mattress was very uncomfortable and the bed was very low to the floor. There was space between the bathroom's door and door frame. The bedroom furniture looked very old. The dresser drawer, night stand and chair were metal the night stand and dresser drawer had sharp edges. My fiancée hurt her leg on the corner of the dresser drawer and I hit my foot on the dresser drawer. The bathroom shower is very small. The toilet has a very weak flush. You have to flush at least twice to get all contents down. The sink had a large chip on it. The tile floor had marking all over it. Most likely from the metal furniture being dragged across the floor. The metal chair was not comfortable. One of the wall outlets would not hold my cellphone plug securely in the outlet. No cellphone docking station. No phone for the room. The television only had 6-8 channels. Only 2 channels came in clearly (poor signal). Very uncomfortable stay at this hotel. I would never go back. I would not recommend this location to anyone.
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Thank you for your review, Kenneth. We are disappointed to learn that your stay was unpleasant. We strive for guest satisfaction, but it seems we fell short this time around. We appreciate your feedback.

10/10 Excellent

Nyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
Hi Nyan, thank you for your great feedback. We’re glad to have met all of your expectations for a perfect stay!

8/10 Good

Aurelia, Chula Vista

Traveled with partner
Liked: Cleanliness, staff & service
Stayed for one night, it was okay.
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Feb 14, 2024
Thank you for your review, Aurelia! We hope you will come again for a longer stay.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 14, 2024
Hi Felicia, Thank you for an amazing rating! Please come back and join us again soon.

10/10 Excellent

William

Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Feb 14, 2024
Hi William, it was a pleasure to host you! Please come back and join us again soon.

2/10 Terrible

shakerah

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The was no phone in room ,the was a terrible smell of urine all through hotel..Also the charge for service but noone cleaned my room the whole weekend
Stayed 2 nights in Feb 2024
Response from TM, Guest Relations on Feb 14, 2024
Hello Shakerah, thank you for your review. We're happy to know that you liked the accommodation, but disappointed that your overall stay did not go well. We offer housekeeping service every 3rd day of your stay, but we will remove trash and replace towels daily. At any time during your stay, you may stop by the front desk to request additional items such as towels or amenities. We appreciate your feedback.