Outdoor pool, sun loungers

Reviews of The Altair Hotel Bay Harbor

4 out of 5
The Altair Hotel Bay Harbor
9540 West Bay Harbor Drive, Bay Harbor Islands, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 694 reviews" "
Rating 8 - Good. 174 out of 694 reviews" "
Rating 6 - Okay. 48 out of 694 reviews" "
Rating 4 - Poor. 34 out of 694 reviews" "
Rating 2 - Terrible. 26 out of 694 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kevork George

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried checking in to this property, they showed us 2 different rooms and both were dirty and the carpets were stained really bad that you did not want to remove your shoes. After speaking to the property manager, she indicated that she was not in charge of the cleaning. Also, after telling us that they would give us our full refund, later found out that they denied. Stay away from this property!
Stayed 3 nights in May 2024
Response from Customer Service on May 12, 2024
Kevork George, your feedback is crucial as it helps us improve our services. It's regrettable to hear about your encounter with cleanliness and communication issues. We strive to maintain a high standard, and what you describe seems unusual. Rest assured, we shall assess the matter concerning the rooms' condition and our communication protocols. We apologize if there was any misunderstanding about refunds and we recommend reaching out to us directly to discuss this matter further. Thank you for bringing this to our attention. Your input is highly appreciated and will help ensure similar situations can be avoided.

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on May 5, 2024
Thanks, Yaron! It's outstanding your time at The Altair Bay Harbor Hotel was fantastic. We can't wait until your next visit!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hideaway place
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Christopher, it's wonderful you had an excellent stay at The Altair Bay Harbor Hotel. We're pleased you enjoyed our tranquil setting. We look forward to welcoming you back whenever you need a peaceful retreat.

10/10 Excellent

Yakov

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and there are so many fun and complimentary things to do in the hotel
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Yakov, it's wonderful to hear about your great experience with our amazing team members at The Altair Bay Harbor Hotel. We're delighted that you enjoyed the variety of complimentary activities available. We can't wait to see you again for more entertaining experiences.

10/10 Excellent

Jeremy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very classy and comfortable place
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Jeremy, it's a delight to hear your appreciation for The Altair Bay Harbor Hotel. Your satisfaction with the elegance and comfort of our facilities truly brings us joy. Thank you for your Expedia review, and we eagerly anticipate the pleasure of serving you again.

6/10 Okay

Ka

Traveled with partner
Liked: Cleanliness, staff & service
Property states and highlights key feature as soundproofed rooms, but this is definitely not the case, most if not all rooms I got told have or are connected and those doors including the outward facing ones to the hallway let every single noise through, could very clearly hear every conversation, wouldn't recommend if you're a light sleeper etc
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Ka, we appreciate your feedback. It seems you experienced some disturbances due to noise during your stay. Our intention is to provide a tranquil environment for all our guests, and we're regretful that this was not the case for you. Your input will guide us in enhancing our services. We'd like to have another opportunity to deliver a more relaxing stay for you in the future.

10/10 Excellent

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Angeline, we're thrilled to know you enjoyed your stay at The Altair Bay Harbor Hotel. Your rating is greatly appreciated and we hope to host you again in the near future.

10/10 Excellent

Avraham

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Avraham, it's fantastic to know you had a five-star experience at The Altair Bay Harbor Hotel. We aim to continue delivering top-notch experiences for our guests. We look forward to welcoming you back soon!

8/10 Good

Giuseppina

Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 29, 2024
Giuseppina, it's wonderful to see your four-star rating of The Altair Bay Harbor Hotel. We're thrilled that your stay met your expectations and we hope to have the pleasure of welcoming you back for an even better experience. Thank you for taking the time to rate us.

10/10 Excellent

Frieda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing especially the guy at the front desk very helpful with both our hotel stay and activities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Frieda, thank you for your kind review! We're overjoyed to hear that you found our team at The Altair Bay Harbor Hotel, particularly our front desk colleague, to be exceptional. We strive to provide remarkable service and memorable experiences. Looking forward to welcoming you back for more lovely stays and activities in the future.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Thank you for the 5 out of 5 rating, Martin!We're thrilled to see how much you enjoyed staying at The Altair Bay Harbor Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend!
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Brittany, we're thrilled to hear your recommendation for The Altair Bay Harbor Hotel. We look forward to welcoming you back in the future.

6/10 Okay

Jason

Business traveler
Disliked: Amenities
For the price I thought the hotel was good but the carpet in the room was old and the staff would never answer the phone
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Jason, thank you for taking the time to share your experience. We're pleased to hear you found value during your stay. However, it's noted that your room's carpet could do with some refreshing and you had issues getting in touch with our team members. We hear your concerns and will work on improving those aspects for an enhanced guest experience. We hope we get another opportunity to host you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Robert, we're thrilled to see your top score. We're delighted that your stay at The Altair Bay Harbor Hotel was such a success. We value your feedback and look forward to having the opportunity to host you again in the future.

10/10 Excellent

chaim, brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with pool and gym nice backyard sitting area with lake view
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Chaim, we're delighted to hear that your stay at The Altair Bay Harbor Hotel was enjoyable. It's great that you found our pool, gym, and outdoor lakeview seating area to your liking. We look forward to having you back for another wonderful experience.

10/10 Excellent

Rachel

Liked: Amenities, property conditions & facilities
Grey hospitality
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 26, 2024
Thank you for the great rating, Rachel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Altair Bay Harbor Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Liora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 22, 2024
Liora, it's fantastic to hear you had an outstanding experience at The Altair Bay Harbor Hotel. We genuinely appreciate the perfect rating and look forward to welcoming you back at our property in the future.

10/10 Excellent

morris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for the excellent rating, Morris!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Altair Bay Harbor Hotel! We look forward to hosting you again soon.

10/10 Excellent

shloima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Thanks for the amazing rating, Shloima!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Altair Bay Harbor Hotel!

10/10 Excellent

JUDY

Liked: Staff & service, property conditions & facilities
Beautiful clean room. Delicious breakfast included. Excellent restaurant on premises for dinn.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 16, 2024
Judy, we are thrilled to hear you found your room at The Altair Bay Harbor Hotel pristine and that our complimentary breakfast satisfied your palate. Your praise for our on-site restaurant is appreciated. We can't wait to welcome you back for more memorable experiences.

2/10 Terrible

Ethan

Traveled with family
Disliked: Cleanliness, staff & service
They were fully booked even though my reservation was confirmed
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Ethan, we regret to hear about your experience. It's truly disappointing when expectations are not met, especially in regards to reservations. We assure you that these situations are exceptional, and we constantly strive to improve our booking system. Your feedback has been shared with the team for further analysis and improvement. We do hope that you will consider giving us another opportunity in the future.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. A bit of a walk to the beach and restaurants on Harding, but doable. Kosher breakfast was very good. Pool nicely heated.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 10, 2024
Irina, it's marvelous to read about your positive experience at The Altair Bay Harbor Hotel. We're delighted to know you enjoyed our Kosher breakfast offerings and appreciated our comfortably heated pool. Although we're a short stroll from the beach and eateries, we hope the walk adds a sense of relaxation and discovery to your visit. We appreciate your feedback and wait to welcome you back in the future.

10/10 Excellent

Naftula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 7, 2024
Naftula, it's delightful to hear that you had a great experience at The Altair Bay Harbor Hotel. We strive to provide top-notch service and are glad we exceeded your expectations. We hope to see you again in the future. Thank you for choosing us.

6/10 Okay

Batsheva

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Batsheva, thank you for taking the time to rate your stay. It seems that it was neither remarkable nor disappointing. Your rating is valuable, as it guides us towards areas where we might enhance our guest experience. We're aiming to provide an exceptional stay for every guest, and we hope you might give us another opportunity to exceed your expectations.

10/10 Excellent

Oleg, Monsey

Liked: Cleanliness, staff & service, property conditions & facilities
Has private beach
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Oleg, it's great to know you enjoyed The Altair Bay Harbor Hotel's private beach. We look forward to your next visit for more memorable experiences by the sea.

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Leah, we are thrilled to hear your stay at The Altair Bay Harbor Hotel was a memorable one. We eagerly look forward to welcoming you back in the future.

6/10 Okay

Wai Keung

Stayed 5 nights in Jan 2024
Response from Customer Service on Feb 8, 2024
Wai Keung, thanks for your rating of The Altair Bay Harbor Hotel. We notice that we didn't quite hit the mark with your stay. Please feel free to share any specific areas for improvement to ensure we meet your expectations in the future.

10/10 Excellent

Yehuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for the wonderful rating, Yehuda!It's fantastic you enjoyed your time at The Altair Bay Harbor Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Moshe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 30, 2023
Moshe, it's wonderful to see your top-notch rating for The Altair Bay Harbor Hotel. We're grateful for your support and eagerly await your return visit. Our team members are dedicated to ensuring a stellar experience for every guest. Thank you!

10/10 Excellent

elvira

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 22, 2023
Elvira, thank you for your wonderful 5-star rating on Expedia. We're absolutely thrilled that you had such a fantastic experience at The Altair Bay Harbor Hotel. We hope to welcome you again for an even better stay. Thank you for choosing us.

2/10 Terrible

Kaila

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for sharing your feedback, Kaila.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

6/10 Okay

Bita

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the feedback, Bita.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Azriel, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Azriel, thank you for choosing The Altair Bay Harbor Hotel for your stay and for giving us a perfect rating. We're elated to know that your experience was up to your expectations and we look forward to welcoming you back in the near future!

8/10 Good

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 13, 2024
Crystal, thank you for awarding The Altair Bay Harbor Hotel with a good rating on Expedia. We trust that you had a pleasant stay with us. We look forward to welcoming you back in the future, ever aiming to exceed your expectations.

10/10 Excellent

Chaim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!! Will be back!
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Chaim, it pleases us to hear such positive feedback about your stay at The Altair Bay Harbor Hotel. Your endorsement is greatly appreciated, and we can't wait to welcome you back for another delightful visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay! Staff were super helpful. The amenities were great especially the free shuttle to the beach with complimentary chairs, umbrella and cold water. The room was spacious and comfortable! Highly recommend!
Stayed 7 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
It's delightful to hear about your wonderful experience at The Altair Bay Harbor Hotel! We're always eager to provide outstanding service, from our ready-to-serve team members to our valuable amenities such as the beach shuttle service. Your kind words regarding the comfortable and ample space of our rooms are truly appreciated. It's heartening to know that we come highly recommended by you. We're looking forward to welcoming you back for another superb stay.

4/10 Poor

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Expedia said $218 they charged me $268. So pretty iffy but good service
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 23, 2023
Thank you for taking the time to share your feedback, Samuel.It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.We do hope you allow us to host you again soon so we can share a more positive experience with you.

2/10 Terrible

Mendel

Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
We appreciate the feedback, Mendel.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Eliyahu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the experience from beginning to end. The staff is very attentive and cordial, and they have a well equipped and maintained gym. Within walking distance to the beach and fine dining.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 25, 2023
Eliyahu, it's wonderful to hear you had a great experience at The Altair Bay Harbor Hotel. We're delighted to know that our diligent team members provided the level of service that made your stay enjoyable. It also seems that our well-appointed fitness center and proximity to the beach and upscale eateries added to your satisfaction. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and welcoming hotel
This hotel checked all the boxes for us. The staff are so friendly and make you feel welcome. The room and all the resort amenities are wonderful. Don't miss taking the shuttle to the beach and relaxing!
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Scott, your review thoroughly delighted us. The Altair Bay Harbor Hotel appreciates your endorsement of our hospitable team members, comfortable accommodations, and fantastic resort facilities. We're also happy to hear that our beach shuttle service added to your relaxing stay. We can't wait to welcome you back on your next visit.

8/10 Good

David Z.

Business traveler
Great location, breakfast not as good and fresh as I remembered fancy coffee not included at breakfast also no free water in room they charge $8
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
David, thank you for sharing your experience from your stay at The Altair Bay Harbor Hotel. The hotel takes pride in its prime location and is thrilled that you found it great. We're sorry to hear that the breakfast wasn't as enjoyable as you anticipated. We always aim to provide a vast array of breakfast options and will take your remarks into account. Regarding the coffee and water amenities, we understand your concern and will review our provision accordingly. We appreciate your visit and your feedback which will help us to offer a better experience in the future.

10/10 Excellent

Chaya

Liked: Cleanliness, staff & service, property conditions & facilities
This is the ideal location for the Jewish traveler; kosher food and daily minyan onsite, many local restaurants within walking distance, and good shopping options.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Chaya, it's fantastic to hear that your stay at The Altair Bay Harbor Hotel delivered well on all counts. We're delighted you appreciated our prime location, with its convenient access to kosher food, daily minyan, and a plethora of surrounding shops and restaurants. We look forward to being your chosen choice again in the future. Safe travels!

10/10 Excellent

Shlomo

Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 15, 2023
Shlomo, thank you for choosing The Altair Bay Harbor Hotel. It's a delight to hear you had a great stay with us. We'll remain dedicated to offering top-tier service and hope to see you again soon!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of sight, out of mind.
Altair is located in a great neighborhood, the staff including Mike at the front desk were very helpful. The rooms are spacious and well appointed. We enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Jeanette, it's wonderful to hear you enjoyed your time at The Altair Bay Harbor Hotel. We're thrilled you found our location favorable and the assistance provided by Mike and our other team members valuable. Also, we're pleased that our spacious and equipped rooms enhanced your stay. We look forward to your return visit.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and we very much enjoyed our stay!
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 28, 2023
Carl, it's fantastic to hear you had an enjoyable experience at The Altair Bay Harbor Hotel. We strive to make every guest's stay pleasurable. Your positive feedback is greatly appreciated. We look forward to having you with us again soon.

10/10 Excellent

Bryana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 24, 2023
Bryana, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Altair Bay Harbor Hotel!

10/10 Excellent

Kelvis

Stayed 1 night in Sep 2023
Response from Customer Service on Oct 22, 2023
Thank you for the 5 out of 5 rating, Kelvis!We're thrilled to see how much you enjoyed staying at The Altair Bay Harbor Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Faby helps me with everything that a need she’s a beautiful person god bless her
Stayed 3 nights in Sep 2023
Response from Customer Service on Sep 7, 2023
Martha, we delighted to hear that you had such a wonderful experience at The Altair Bay Harbor Hotel. It's heartening to know that Ms. Faby was able to assist you so effectively. We surely will pass your kind words along to her. We appreciate your positive feedback and are looking forward to your next visit with us.

8/10 Good

Maria m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 5, 2023
We appreciate your lovely rating, Maria!The satisfaction of our guests is important to us so we can't wait to see you back again at The Altair Bay Harbor Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Brachi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Customer Service on Sep 2, 2023
Brachi, thank you for your top rating of The Altair Bay Harbor Hotel. We're delighted to know you had an enjoyable experience. We appreciate you choosing our hotel for your stay and are looking forward to welcoming you back in the future. Safe travels!