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Reviews of SpringHill Suites by Marriott Miami Doral

3 out of 5
SpringHill Suites by Marriott Miami Doral
3895 NW 107th Ave, Doral, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from SHS on May 18, 2024
Thank you for staying with us and providing a positive feedback which brightened our day.

6/10 Okay

oscar

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from SHS on May 15, 2024
We are incredibly grateful for your recent stay with us at our hotel. Thanks for your positive review.

8/10 Good

JUAN JAVIER

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All new.
Stayed 5 nights in Apr 2024
Response from SHS on May 7, 2024
Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

2/10 Terrible

Nye-reek

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
Stayed 8 nights in Apr 2024
Response from Management on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good !
Stayed 2 nights in Apr 2024
Response from Management on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Polet

Stayed 1 night in Apr 2024
Response from Management on May 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Felix

Traveled with partner
Liked: Cleanliness, staff & service
They gave us a ground floor room and there was noise from ourside. Also the first night the air conditioning unit started to make a terrible sound every time it turns on. We coundn't sleep. The next morning we reported it and they kind of solved.
Stayed 4 nights in Apr 2024
Response from SHS on Apr 30, 2024
I would like to extend our sincerest apologies for the inconvenience you experienced during your recent visit.

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and quiet, and the staff is friendly and professional.
Stayed 1 night in Apr 2024
Response from SHS on Apr 29, 2024
It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

6/10 Okay

Marie

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from SHS on Apr 26, 2024
It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

8/10 Good

Lizbeth Judith

Traveled with partner
Liked: Cleanliness, staff & service
It was not close to any touristy malls
Stayed 7 nights in Apr 2024
Response from SHS on Apr 25, 2024
Thanks for staying at our property.

10/10 Excellent

Robbin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints about my stay here.
Stayed 2 nights in Apr 2024
Response from SHS on Apr 25, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.

8/10 Good

MIRIAN, Metairie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está espectacular, acceso a muchos restaurantes donde puedes ir caminando, le doy 4 estrellas en la calificación general porque no me pareció justo que no hicieran servicio de habitación, no me parece que los hoteles después de COVID hayan puesto esta nueva “regla” de no limpiar las habitaciones a diario, nosotras estuvimos por 3 días y le pedí a la chica del lobby que nos hicieran servicio de limpieza de nuestra habitación y me dijo que no porque solo estaríamos 3 días, que a mi punto de vista es suficiente como para hacerle servicio a un cuarto de hotel, le pedí que por favor nos dieran toallas nuevas y me dijo que lo intentaría, al final no lo hicieron, pero el resto de las condiciones del hotel estuvieron excelentes.
Stayed 2 nights in Apr 2024
Response from SHS on Apr 25, 2024
I would like to extend our sincerest apologies for the inconvenience you experienced due to housekeeping service/ essentials (i.e. towels) We understand that this is a fundamental amenity and its unavailability is not reflective of the high standards we strive to maintain.

10/10 Excellent

Abel, VALRICO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean facilities, family and friendly staff
Stayed 1 night in Apr 2024
Response from SHS on Apr 25, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.

10/10 Excellent

Darris

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service, and great rooms
Stayed 4 nights in Apr 2024
Response from SHS on Apr 25, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.

10/10 Excellent

Lena, winter Garden

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from SHS on Apr 17, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

10/10 Excellent

Wendy

So far it seems like a decent area. Check in was smooth and and front desk staff was very friendly .
Stayed 1 night in Apr 2024
Response from SHS on Apr 17, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lights of the room they are no bright, so at night I was doing my bag and I needed more light on the roof.
Stayed 3 nights in Apr 2024
Response from SHS on Apr 17, 2024
On behalf of Spring Hill Suites, I would like to extend our sincerest apologies for the brightness of the lights in the room. I will share your concerns with management.

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2024
Response from SHS on Apr 16, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

10/10 Excellent

LaCheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was very welcoming
Stayed 1 night in Apr 2024
Response from SHS on Apr 11, 2024
We are incredibly grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience. Our team is dedicated to providing exceptional service, and knowing that we have made your stay enjoyable is the highest compliment we can receive.We hope your travels bring you back to our doors, as it would be our honor to welcome you again.Warm regards,

10/10 Excellent

Lila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Polite staff. Clean rooms. I would repeat my stay in this place.
Stayed 6 nights in Apr 2024
Response from Management on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from SHS on Apr 10, 2024
Thank you for staying at out hotel and providing a good review. We look forward to seeing you in the future.

10/10 Excellent

Santrinique

Stayed 2 nights in Mar 2024
Response from SHS on Apr 25, 2024
We are grateful for your recent stay with us at our hotel. It was truly a pleasure to host you.Your positive feedback has brightened our day, and we cannot thank you enough for taking the time to share your experience.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

stephanie, anchroage

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the elevator was out of order.no water pressure for the toilet or shower.patched up holes in the walls, living room, and bathroom. Stains on the couches.
Stayed 1 night in Mar 2024
Response from SHS on Mar 12, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Yanet

Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and well maintained. My room is spacious. It's very quiet in this area.
Stayed 1 night in Mar 2024
Response from SHS on Mar 8, 2024
Thank you for staying at our hotel and providing a positive review. We look forward to seeing you in the future.

10/10 Excellent

Carl, Miami

Stayed 3 nights in Feb 2024
Response from SHS on Mar 5, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback .We hope you will consider staying with us in the future.

10/10 Excellent

stephanie, anchroage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SHS on Mar 5, 2024
Thanks for staying at our hotel and we appreciate your positive comments. We look forward to seeing you in the near future.

10/10 Excellent

YUDENIA

Liked: Cleanliness, property conditions & facilities
Excellent Hotel
Stayed 4 nights in Jan 2024
Response from shs on Mar 5, 2024
Thanks for staying at our hotel and providing a positive feedback.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
Nice place love the peaceful experience
Stayed 6 nights in Feb 2024
Response from SHS on Feb 23, 2024
Thank you for taking the time to stay with us. It's a pleasure to know you enjoyed our hotel. We look forward to seeing you in the future.

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice hotel, poor breakfast
Rooms are spacious, bright and clean, very nice. Breakfast has a very poor food selection, plastic and often breaking cutlery. Employees are not sympathetic to customers. I got the impression they don´t care to much in regard to their jobs.
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SHS on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to seeing you in the future.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac unit makes a lot of noise and couldn’t sleep well
Stayed 1 night in Feb 2024
Response from SHS on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our property. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Glenda

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from SHS on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel.

6/10 Okay

Danny

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
we as tourist needs wifi...and their wifi not working , only works at the lobby
Stayed 1 night in Feb 2024
Response from SHS on Feb 4, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry to hear about the issue with the internet. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Sael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SHS on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SHS on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate the positive feedback.

10/10 Excellent

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SHS on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate the feedback.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from SHS on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback.

8/10 Good

DawnMarie

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great except one front desk worker in the morning. She was more interested in her cell phone than taking care of customers. At breakfast the coffe ran out we asked for more as we had none. Waited 45 minutes for it. Our room was clean as was the property overall.
Stayed 1 night in Jan 2024
Response from SHS on Jan 14, 2024
Good afternoon Ms. Stump,Thanks for staying at our hotel and providing a positive feedback. Providing exceptional customer service is our goal and we apologize the front desk agent did not provide that upon check-in.

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from SHS on Jan 12, 2024
Thank you for staying at our property and providing a positive review. We are happy you enjoyed your stay.

6/10 Okay

Gownishwar

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from shs on Jan 9, 2024
Thank you for staying at our hotel and appreciate the positive feedback. We are appreciative to know you enjoyed your stay.

10/10 Excellent

Jerica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SHS on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel.

2/10 Terrible

Adyana

.
Response from SHS on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback .

6/10 Okay

Zachary

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Dec 2023
Response from SHS on Feb 3, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel.

10/10 Excellent

Jayakanthan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
extremely pleasant stay, really enjoyed it. very clean rooms.
Stayed 1 night in Dec 2023
Response from shs on Jan 9, 2024
Thanks for staying at our hotel and thanks for the positive feedback. We look forward to seeing you again in the near future.

8/10 Good

Patti

Stayed 2 nights in Dec 2023
Response from shs on Dec 26, 2023
Thanks for staying with us.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
No housekeeping available, very short on staff Room smell humid
Stayed 6 nights in Dec 2023
Response from SHS on Dec 16, 2023
Good afternoon Mr. Novia,Thanks for staying with us, I apologize the room did not meet your standard. I will discuss these issues with the leadership team.

10/10 Excellent

Hazel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like everything about this place, away from the noises, clean & very welcoming. I will stay there again
Stayed 2 nights in Dec 2023
Response from SHS on Dec 26, 2023
Thank you for staying with us. We appreciate the positive feedback