We provided clear information about the property being multi-unit prior to your check-in. If you had concerns, it would have been more helpful to address them then. Despite the non-refundable nature of your reservation, we prioritize guest comfort. Had you expressed concerns during your stay, we would have considered a refund. We value open communication to address issues promptly for an improved experience. Refunding non-refundable bookings is not our policy. We prioritize transparency and expect guests to communicate promptly for optimal resolution.