Terrace/patio

Reviews of Lombardo Suites

3.5 out of 5
Lombardo Suites
Victor Hugo 60, Colonia Nueva Anzures, Mexico City, CDMX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 36 out of 49 reviews" "
Rating 8 - Good. 10 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 2 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Donna

Business traveler
Liked: Cleanliness, property conditions & facilities
The hotel was very quiet and the staff was friendly
Stayed 5 nights in Aug 2023
Response from Vanessa Mauricio-Administración on Sep 4, 2023
Thank you so much for your visitSee you soon!!!!!

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Vanessa Mauricio-Administración on Jul 6, 2023
Gracias por su visita

4/10 Poor

Jesús Roberto

Disliked: Cleanliness, amenities
There was mold inside the bathroom around the corners, I found a little centipede in the curtain, the person in charge of cleaning only made the bed and changed the trash bins, didn’t sweep the floor.
Stayed 3 nights in Jun 2023
Response from Vanessa Mauricio-Administración on Jul 6, 2023
Thank you for your visit and your comments. We are sorry for the inconvenience, we would have loved it if you told us about this at reception so we could correct the error in cleaning your room, surely our staff would have managed everything necessary to make your stay more pleasant.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff who made sure we were well looked after especially after we discovered a water leak into our first bathroom. Highly recommended for the price.
Stayed 5 nights in Jun 2023
Response from Vanessa Mauricio-Administración on Jun 17, 2023
Thank you very much for taking the time to share your experience with us. We appreciate your visit and hope to see you soon. Greetings from the staff

8/10 Good

kachee

Traveled with family
Liked: Cleanliness, amenities
the hotel is o.k. clean and safe. breakfast is terrible not much to choose from. also, none of the staff in the hotel doesn't speak English, and I don't speak Spanish. big problem. The staffs are friendly, especially Andrew.
Stayed 13 nights in Jan 2023

8/10 Good

Larry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable. The hotel is very clean. The shower hard to regulate. Our only issue was the breakfast . It had so many deficiencies it is hard to be specific. Start with coffe often unmade or so strong as to be not drinkable. Toast no toaster bread was sweet . But all in am good valid for money great area.
Response from Vanessa Mauricio on Jan 5, 2023
Thanks You for your comments

10/10 Excellent

Maria, Katy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel and services were unique 👌
Stayed 1 night in Dec 2022
Response from Vanessa Mauricio-Administración on Dec 10, 2022
Thank you very much for your comments, we were very pleased to have your visit, we hope to see you soon

10/10 Excellent

samuel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious and comfortable and extremely adequate for business trips. The staff was exceedingly friendly and the inclusion of a kitchenette was most useful.
Stayed 4 nights in Nov 2022
Response from Vanessa Mauricio-Administración on Nov 28, 2022
Thank you very much for your comments, it makes us very happy to know that your stay has been pleasant and that our service has met your expectations. We are waiting for you soon

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It felt like home. The people from the main desk are incredibly friendly and always willing to help.
Stayed 5 nights in Nov 2022
Response from Vanessa Mauricio-Administración on Nov 15, 2022
Thank you very much for your comments, it gives us a lot that your stay has met your expectations. It was a pleasure having you stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 17 nights in Oct 2022
Response from Vanessa Mauricio-Administración on Oct 25, 2022
Muchas gracias por su visita

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful quaint. Very equipped room. Only drawback it's too noisy.
Stayed 1 night in Oct 2022
Response from Vanessa Mauricio-Administración on Oct 11, 2022
Thank you very much for sharing your comments, we are very pleased that your stay has exceeded your expectations, we hope that you will visit us soon so that we can assign you an interior suite for your greatest comfort.We see you soonGreat Regards

10/10 Excellent

Estefany

Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar para quedarse y conocer Polanco
Stayed 1 night in Sep 2022
Response from Vanessa Mauricio-Administración on Oct 1, 2022
Muchas gracias por el tiempo que ha dedicado para compartirnos su experiencia en nuestro hotel, nos da mucho gusto saber que su estancia fue buena. Agradecemos su visita y esperamos recibirla pronto nuevamente. Le enviamos un cordial saludo

10/10 Excellent

HUY

Liked: Cleanliness, amenities, property conditions & facilities
A great location, quietly tucked away from the main streets but close enough to everything. Service is excellent, the ambient is nice. Would definitely repeat
Stayed 3 nights in Aug 2022
Response from Vanessa Mauricio-Administración on Sep 12, 2022
Thank you very much for your comments, we are glad to know that your stay has been what you expected. Hopefully we can receive you for your next visit to Mexico City

10/10 Excellent

Joaquin P

Business traveler
Liked: Cleanliness, room comfort
peaceful stay
Very nice stay & staff.
Stayed 2 nights in Sep 2022
Response from Vanessa Mauricio-Administración on Sep 12, 2022
Thank you very much, we are glad to know that your stay has been pleasant. We look forward to seeing you for your next stay.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent front desk staff, friendly and accommodating. The location and room were excellent (full kitchen was unexpected). If I’m ever in Cdmx again I will definitely come back.
Stayed 7 nights in Aug 2022
Response from Vanessa Mauricio-Administración on Aug 29, 2022
Thank you very much for your comments, we are glad that your stay met your expectations. We look forward to seeing you soon. Kind regards from the whole team

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Lombardo Suite fue una excelente opción para el viaje a la Ciudad de México. Muy limpio, el desayuno continental está bastante decente, la habitación de lujo y el servicio excepcional.
Stayed 1 night in May 2022
Response from Vanessa Mauricio-Administración on May 20, 2022
Sr Rafael muchas gracias por sus comentarios, nos dió mucho gusto recibirlo en Lombardo Suites. Lo esperamos para futuras visitas a la Ciudad de México. Le enviamos un cordial saludo

10/10 Excellent

jocelyn

Stayed 1 night in Mar 2022
Response from Vanessa Mauricio on Sep 5, 2022
Muchas gracias por su visita

10/10 Excellent

GINA C ALVARADO

Liked: Cleanliness, amenities, property conditions & facilities
The staff are so friendly, the building is in a nice location, You can walk to Tourists place like la Reforma, Independence Statue.
Stayed 4 nights in Mar 2022
Response from Vanessa Mauricio-Administración on Mar 31, 2022
Miss. Alvarado gave us great pleasure to have you as a guest, thank you for your comments, we hope to see you soon. We send you a cordial greeting from all the Lombardo Suites staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Lombardo Suites - March 2022
The location and accommodation itself were great. Ample space, nice big bathroom, 24 hour front desk, an very quiet at night. I'm a light sleeper so this is a big deal to me. The hotel is in a quiet little neighborhood which is within walking distance to the local museums, Polanco, Roma Norte, and Condesa. Was about an hour walk to the City Center, one way, which was ok for me personally. Parking garage is perfect for compact vehicles. SUV's can fit, but would be tight. If visiting Mexico City again I would stay here again without hesitation. Recommend Tacos Selene right across the street. For those that need it there is a local gym chain a couple blocks away that will let you buy a day pass.
Stayed 5 nights in Mar 2022
Response from Vanessa Mauricio-Administración on Mar 14, 2022
Thank you very much for your visit and your comments, it was a pleasure to receive you at Lombardo Suites and we are very pleased that your stay and our services have met your expectations. We are waiting for you soon, it will be a pleasure We send you a cordial greeting from all the staff

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Vanessa Mauricio-Administración on Oct 25, 2021
Muchas gracias por su visita, le esperamos pronto, será un gusto recibirlo nuevamente en Lombardo Suites Le enviamos un cordial saludo

10/10 Excellent

Marcelo

Business traveler
Liked: Cleanliness, room comfort
best option
this is one of my favorites places in Mexico city, aparmet is clean spacious and a nice balcony, neiborhood is perfect
Stayed 1 night in Oct 2021
Response from Vanessa Mauricio-Manager on Oct 11, 2021
Mr. Marcelo, thank you very much for your preference, we are very happy to receive you every time you visit Mexico City. Lombardo Suites at home whenever you like. Great Regards

10/10 Excellent

Carlos

Liked: Cleanliness, room comfort
Ubicación excelente y habitaciones modernas
Excelente ubicación, las suiters muy amplias con todos los servicios y modernas; cocina completa con todos los electrodomésticos. Hay tantos restaurantes a la redonda que no hay que ir lejos! Si necesitas un paraguas ellos te los prestan.
Stayed 2 nights in Aug 2021
Response from Vanessa Mauricio-Administración on Aug 23, 2021
Estimado huésped, el equipo de Lombardo Suites agradece sus comentarios, nos da mucho gusto leer que su experiencia en las suites fue placentera, sin duda hacen que nos esforcemos para día con día nuestro servicio sea mejor. Gracias por su visita y esperamos poder recibirlo nuevamente. Saludos cordiales

4/10 Poor

BEAT

Business traveler
Liked: Cleanliness, room comfort
Not as good as other's have reported
Property has potential - but stood in front of looked entry door 5min, then reception by cleaning staff, long process asking for redundant info. Room 11 had window facing atrium, constantly all night with light on/off, can't get a good rest. Room is otherwise large and great shower room, amenities of good quality. Loose AC outlets, none at bedside, kitchen well equipped. Breakfast too simple, only ham, cheese untoasted bread and sugary cereals. Free airport transfer only reluctantly arranged by taxi, then faced with cheating driver trying to get extra double pay at airport. Not a good experience.
Stayed 1 night in May 2021
Response from Vanessa Mauricio-Manager on May 3, 2021
Good morning, we are sorry to hear that your stay was not rewarding. We commented that the breakfast we offer as a courtesy is a continental type where normally in any hotel only juice or coffee would be offered, and fruit, but we try to complement it with ham, cheese, yogurt, cereal and oatmeal. Regarding transportation, you are gladly requested in the reception area but the payment to the taxi driver is directly by our guests, so the hotel had to pay directly for the service and fix the situation. Regarding the waiting time in the check-in process, we undoubtedly offer an apology for the inconvenience and the time you had to wait while your reservation was checked in the system and verify that everything was correct. We hope you have a great day Best regards

10/10 Excellent

Marcelo

Business traveler
Liked: Cleanliness, room comfort
Perfect for business trip
AWESOME place, nice and comfortable, with all amenities. Great neighborhood with everything around. Staff is wonderful super friendly
Stayed 4 nights in Feb 2021
Response from Vanessa Mauricio-Manager on Mar 8, 2021
Mr Marcelo thank you so much for your comments, we are very happy to hear that your stay at Lombardo Suites is pleasant. Thanks for your preference

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Response from Vanessa Mauricio/Front Desk on Dec 7, 2020
Muchas gracias por su puntuación, nos da mucho gusto saber que su estancia en Lombardo Suites ha sido placentera. Esperamos pronto su visita Saludos Cordiales

10/10 Excellent

Jon, Sarasota, Florida

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a small, but wonderful hotel. The rooms were studio apartments and very spacious. The shower was large and the bed comfortable. Initially we were on the first floor adjacent the lobby and it was unfortunately very loud. When we brought this to their attention, they immediately moved us and made sure our stay was very comfortable. The staff were very polite. I would definitely stay here again.
Stayed 3 nights in Nov 2020
Response from Vanessa Mauricio/Front Desk on Nov 30, 2020
Mr Jon thank you very much for your comments, we are very happy to know that your stay has been pleasant. We appreciate your visit to Lombardo Suites and we look forward to providing you with our services for future occasions. Best regards

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everywhere I needed to go and good restaurants nearby.
Stayed 2 nights in Oct 2019
Response from Concierge Lombardo on Oct 30, 2019
Thank you for taking the time to comment, it was a pleasure to host it, and indeed... we have a privileged location¡¡¡, we hope to see you soon¡¡¡ BEST REGARDS.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk stuff is very friendly and polite! I had a very good experience there
Stayed 2 nights in Aug 2019
Response from Aida on Sep 3, 2019
Thank you for your comments, hope to see you around soon. Nice day, nice week, nice month...nice life forever. best regards

10/10 Excellent

Cristina, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, great location, clean, super friendly staff.
Stayed 3 nights in Sep 2018
Response from Aida Briseño de la Hoz on Aug 28, 2019
Estimada Cristina: Thank you for your comments. We really appreciate what our guest say about us to improve our services. Hope to see you here soon. Have a Great day. Lombardo's Staff

10/10 Excellent

Paloma

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Aunque no viajo seguido a la CDMX, me ha gustado el hospedaje, la atención del personal y que está en un lugar accesible. Se ha vuelto un punto de referencia para mis visitas y cada que viajo por trabajo, siempre pienso en hospedarme ahí.
Stayed 1 night in Nov 2023
Response from Vanessa Mauricio-Administración on Dec 5, 2023
Estimada Srita Paloma muchas gracias por su visita y sus comentariosLa esperamos pronto Saludos del equipo Lombardo Suites

10/10 Excellent

Ana Elsa

Liked: Cleanliness, room comfort
todo muy bien
El lugar es tal cual las fotos, muy espacioso y limpio, la atención del personal fue excelente y el desayuno es bueno, tienes la ventaja de que todo el día hay cafe, te y agua disponible, el único inconveniente es que la habitación asignada se encontraba al lado de área del desayuno lo cual lo hacía algo incómodo
Stayed 1 night in Nov 2023
Response from Vanessa Mauricio-Administración on Nov 6, 2023
Estimada Ana Elsa muchas gracias por los comentarios, mil gracias por su visita, nos da mucho gusto saber que su estancia cumplió con sus expectativas, la esperamos pronto para poder asignarle una suite en pisos altos y su estancia sea mucho mejorLe enviamos cordial saludo

10/10 Excellent

Paula

Stayed 5 nights in Oct 2023
Response from Vanessa Mauricio-Administración on Oct 22, 2023
Muchas gracias por su visita y su calificaciónLa esperamos prontoSaludos

10/10 Excellent

Zarco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen trato
Stayed 4 nights in Oct 2023
Response from Vanessa Mauricio-Administración on Oct 16, 2023
Estimado Sr Zarco, agrademos su visita y el tiempo para compartir su experiencia en Lombardo Suites. Fue un placer recibirlo y esperamos verlo pronto.Saludos cordiales

8/10 Good

Maria Helena

Liked: Cleanliness, amenities, property conditions & facilities
Overa lo good
Stayed 5 nights in Jul 2023
Response from Vanessa Mauricio-Administración on Jul 22, 2023
Muchas gracias por su visita

10/10 Excellent

Brando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in great location, service is great the only is the bathroom need better cleaning to remove mold from shower and also clean the shower curtain
Stayed 3 nights in Jun 2023
Response from Vanessa Mauricio-Administración on Jul 6, 2023
Thank you for your visit and your comments. We are sorry for the inconvenience, we would have loved it if you told us about this at reception so we could correct the error in cleaning your room, surely our staff would have managed everything necessary to make your stay more pleasant.

8/10 Good

Julio R.

Stayed 7 nights in Feb 2023

10/10 Excellent

JOSE

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Juan F

Liked: Cleanliness, room comfort
En general, bien.
En general, bien. Después de bañarse la primera persona, debes esperar 20 a 30 minutos a que el agua esté caliente de nuevo. No es aceptable para un lugar de este precio.
Stayed 2 nights in Apr 2022
Response from Vanessa Mauricio on Apr 18, 2022
Gracias por sus comentarios. Agradecemos su visita

10/10 Excellent

Jung eun

Liked: Room comfort
Stayed 1 night in Feb 2022
Response from Vanessa Mauricio-Manager on Mar 7, 2022
Muchas gracias por su puntuación. Le esperamos pronto Saludos cordiales de todo el equipo de Lombardo Suites

10/10 Excellent

ROSA

Business traveler
Liked: Cleanliness, room comfort
100% Recomendado
Todo excelente y las solicites atendidas como de costumbre
Stayed 3 nights in Dec 2021
Response from Vanessa Mauricio-Administración on Jan 12, 2022
Muchas gracias por sus comentarios Srita Rosa, agradecemos su visita, nos da mucho gusto que su visita haya sido agradable, ojalá que pueda visitarnos pronto, será un placer recibirla. El equipo de Lombardo Suites le envia un cordial saludo

10/10 Excellent

Raul, Tijuana

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Todo
Stayed 3 nights in Dec 2021
Response from Vanessa Mauricio-Manager on Dec 13, 2021
Muchas gracias por su puntuación, esperamos nos visite muy pronto Le deseamos excelente día Saludos cordiales

10/10 Excellent

Thaiana

Liked: Cleanliness, room comfort
Atendimento maravilhoso, funcionários agradáveis e super educados. Foi uma ótima experiência.
Stayed 8 nights in Sep 2021
Response from Vanessa Mauricio-Administración on Sep 22, 2021
Muito obrigado Miss Thaiana pelos seus comentários, foi um prazer recebê-la como hóspede no Lombardo Suites, muito em breve a aguardamos. Nós lhe enviamos muitos cumprimentos

10/10 Excellent

ROSA

Business traveler
Liked: Cleanliness, room comfort
Excelente estadía como siempre
Stayed 2 nights in May 2021
Response from Vanessa Mauricio-Manager on Jun 10, 2021
Nos da mucho gusto saber que cada estancia sea de su agrado, siempre es un placer recibirle en Lombardo Suites. Gracias por su preferencia. Le esperamos pronto

10/10 Excellent

Luis Alberto

Business traveler
Liked: Cleanliness, room comfort
Lombardo suites, un lugar para regresar.
Me encantó el hotel, la atención buenísima, muy atentos. Ubicación excelente y limpieza. Ampliamente recomendable.
Stayed 1 night in Apr 2021
Response from Vanessa Mauricio-Manager on May 19, 2021
Sr Luis Alberto muchas gracias por sus comentarios, que gusto nos da saber que su estancia haya sido placentera y que nuestro servicio haya sido de su agrado. Seguimos mejorando día con día para poder seguir brindándole un servicio de calidad. Lo esperamos cuando guste en Lombardo Suites, será un placer recibirlo

6/10 Okay

Laura, France

Appart hôtel un peu vieillot mais spacieux. Le petit déjeuner est totalement à revoir. Personnel très accueillant et aux petits soins. Par contre, c’est bruyant dans les parties communes et côté rue.
Stayed 3 nights in Aug 2020
Response from LOMBARDO SUITES. on Sep 26, 2020
Grazie per i tuoi commenti, faremo quanto necessario per un soggiorno migliore alla tua prossima visita. I migliori saluti.

10/10 Excellent

Armando

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Concierge Lombardo. on Nov 1, 2019
Gracias por tomarse el tiempo de calificarnos , fue todo un placer he}}ospedarlo, esperamos verle muy pronto. Saludos cordiales.