All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1415 out of 1974 reviews" "
This hotel hotel has a great location , felt safe and was received with great service
Antonio
Stayed 2 nights in May 2024
Response from Concierge on May 27, 2024
Dear AntonioThank you very much for your visit to Galería Plaza Reforma.We appreciate the comments of your experience... What a wonderful review you just shared ... we are sure it will be very useful for the community.It is great to know you enjoyed your stay, and we hope to have the pleasure of serving you again.Best Regards
We greatly appreciate the time you spent to review your recent experience in our hotel, at Galería Plaza Reforma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Cordially.Concierge Reforma.
10/10 Excellent
rogelio Carrillo
May 22, 2024
Liked: Staff & service
Disliked: Cleanliness
rogelio Carrillo
Stayed 2 nights in May 2024
Response from Concierge on May 23, 2024
Estimado Sr. CarrilloEstamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Dear guest, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.Cordially.Concierge Reforma.
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.Cordially.Concierge Reforma.
Staff was just amazing, top notch service from everyone in Galeria Plaza Reforma, very well located near the Angel roundabout, walking distance from restaurants, bars, pharmacies, convenience stores. I just wish rooms were a little bit more modern since they’re a little outdated but absolutely a great place to stay in Mexico City.
Julio
Stayed 5 nights in May 2024
Response from Concierge on May 20, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.
amazing location and excellent value for the dollars!
Nadim
Stayed 9 nights in May 2024
Response from Concierge on May 19, 2024
Dear guest, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.Cordially.Concierge Reforma.
Cuarta vez en el hotel y siempre es conveniente la disponibilidad de choferes disponibles para un día completo, staff súper amable, olvidé mi celular y no más de 2 minutos después de darme cuenta ya lo tenía de regreso
Enya
Stayed 2 nights in Apr 2024
Response from Concierge on May 20, 2024
Estimada EnyaUna vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.
Dear DanielWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Cordially.Concierge reforma.
Dear Mr. GarciaWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
8/10 Good
Michal
Business traveler
May 9, 2024
Liked: Cleanliness, staff & service, amenities
Property little bit aged and tired but clean and location is very convenient. Hotel staff extremely helpful and friendly.
Very good breakfast
Michal
Stayed 3 nights in May 2024
Response from Concierge on May 10, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Cordially.Concierge reforma.
6/10 Okay
Christopher, Southwest Harbor
Traveled with partner
May 8, 2024
Singled out by hotel security for bringing my own beverage up to the rooftop pool area. Numerous Latino guests brought not only their own beverages but their own food and nothing was said. When I did order a drink from the bar that was inconsistently the waiter was very slow and never returned with my change. There are many other places to stay in Mexico City. I will likely not return.
Christopher
Stayed 7 nights in Feb 2024
Response from Concierge on May 9, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We hope to have the opportunity to serve you again ans demostrate that your comments were taken to improve.Cordially.Concierge Reforma.
8/10 Good
Alfonso
Traveled with family and small children, Business traveler
Dear AlfonsoWe appreciate your rating, praising your recent visit to our Galería Plaza Reforma Hotel and delighted to know that we were able to meet your expectations.
10/10 Excellent
miriam moreno
May 6, 2024
Liked: Cleanliness, staff & service
miriam moreno
Stayed 4 nights in May 2024
Response from Concierge on May 7, 2024
Estimada Srta. Moreno , de antemano agradecemos su preferencia por el hotel Galería Plaza Reforma. Estamos encantados con reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.
Convenient and easy to get around, I would recommend this hotel for anyone
Jesus
Stayed 1 night in May 2024
10/10 Excellent
Rachelle
Traveled with family
May 4, 2024
Liked: Amenities
Loved the property the customer service, I was a little hesitant due to the previous reviews by other Expedia reviews but my stay was awesome and great! Will be back loved it
It had a lot of trees which I liked. It was close a lot of cool places and dining areas. The people are friendly.
Ruth
Stayed 3 nights in Apr 2024
Response from Concierge on May 3, 2024
Dear RuthWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
It’s an old building but the service make it up for it.
Freddy Gabriel
Stayed 5 nights in Mar 2024
Response from Concierge on May 3, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Cordially.Concierge Reforma.
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.Cordially.Concierge Reforma.
8/10 Good
Roberto, Irapuato
May 2, 2024
Liked: Cleanliness, staff & service
Buena ubicación, buen servicio.
Roberto
Stayed 1 night in May 2024
Response from Concierge on May 2, 2024
Apreciamos enormemente el tiempo dedicado a calificar su reciente experiencia en nuestro hotel, en Galería Plaza Reforma siempre nos esforzamos en superar las expectativas de nuestros clientes. Su calificación nos ayudará a alcanzar ese objetivo.Cordialmente.Concierge Reforma.
Estimado UrielGracias por haber elegido Galería Plaza Reforma, apreciamos mucho su calificación y que se haya tomado el tiempo de compartirla.Esperamos tener la oportunidad de volver a atenderle pronto en el futuro. Saludos,
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Cordially.Concierge Reforma.
4/10 Poor
Jose
Apr 30, 2024
Disliked: Cleanliness, staff & service
Jose
Stayed 3 nights in Apr 2024
Response from Concierge on May 1, 2024
Estimado Sr. JoséWe have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.
This hotel had great staff and was in a great location. For an extra fee i paid for breakfast but it was worth it different variety of food and lots to choose (buffet style.) we were close from everything and it was a safe area.
Isamar
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 30, 2024
Dear IsamarWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,
6/10 Okay
Andrew
Traveled with partner
Apr 29, 2024
I liked the location of the hotel but there was a lot of building work around it. It was easy to walk to restaurants and bars.
Close to good shopping.
The pool was very disappointing! It looks good on the photos but the larger section is only 2 feet deep so not really able to swim at all. More like a children’s paddling pool and no bar at the pool.
Andrew
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 29, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Cordially.Concierge Reforma.
10/10 Excellent
gabriel
Apr 27, 2024
gabriel
Stayed 1 night in Apr 2024
Response from Concierge on May 19, 2024
Agradecemos su calificación elogiando su reciente visita a nuestro hotel Galería Plaza Reforma y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Cordialmente.Concierge Reforma.
Dear Mr. AntonioWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,
Beautiful hotel! As soon as you walk in it smells amazing and staff is so nice and welcoming. Hotel is near lots of bars and dining which is perfect for young people. Lots of food vendors and pharmacy’s near. Very convenient. I was so happy with my stay. The view from the pool was a bonus for me
Yajayra
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 26, 2024
Dear guest, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.Cordially.Concierge Reforma.
Safe area great in English and Spanish stay in the business floor
Jose
Stayed 5 nights in Apr 2024
Response from Concierge on Apr 26, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.
10/10 Excellent
jessica
Apr 25, 2024
jessica
Stayed 1 night in Apr 2024
Response from Concierge on May 15, 2024
Dear JessicaWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Wonderful Hotel, personel is super welcoming and the location of this Hotel is great to connect to a lot of the important touristic attractions.
Hilda
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 24, 2024
Dear HildaWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,
6/10 Okay
Maria
Traveled with group
Apr 23, 2024
Liked: Property conditions & facilities
The hotel itself was great. I traveled with a group of friends and unfortunately they couldn’t accommodate for us to be in the same floor. Usually it’s not a big deal but the elevators only let you access the floor you’re assigned with your room key. Wish we would’ve read about that ahead of time because getting 8 people on 4 different floors together was super inconvenient.
Other than that the hotel was quiet and very clean. And their continental breakfast was great.
Maria
Stayed 5 nights in Apr 2024
Response from Concierge on Apr 23, 2024
Dear MariaThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Everything was fantastic. The daily VIP free breakfast and snacks was a great surprise. The rooftop deck was very nice too.
Eva
Stayed 7 nights in Mar 2024
Response from Concierge on Apr 20, 2024
Dear Ms EvaAgain we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
2/10 Terrible
Daniel
Apr 19, 2024
Daniel
Stayed 1 night in Apr 2024
Response from Concierge on May 10, 2024
Sinceramente lamentamos leer acerca de que su estancia no fuera tan agradable como debería haber sido y estaríamos muy contentos de darle la bienvenida de nuevo en el futuro, asegurando de antemano nuestro máximo compromiso para hacer de su próxima experiencia de vacaciones Galería Plaza Reforma algo inolvidable en todos los sentidos. Cordialmente.Concierge Reforma.
Agradecemos su calificación elogiando su reciente visita a nuestro hotel Galería Plaza Reforma y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Cordialmente.Concierge Reforma.
Would definitely recommend this place for friends visiting the city. Hotel is in a safe place of the city and close to many amazing restaurants and bars. Also get a good night sleep with no noise from outside. The only thing is if they could change the curtains to one that one allow ANY light in from the outside in the morning
Eduardo
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 17, 2024
Dear EduardoThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Staff was very friendly and the room was nice! Great location too
Justin
Stayed 2 nights in Apr 2024
Response from Concierge on Apr 29, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.
10/10 Excellent
Amanda Marie
Apr 16, 2024
Amanda Marie
Stayed 4 nights in Apr 2024
Response from Concierge on May 6, 2024
Agradecemos su calificación elogiando su reciente visita a nuestro hotel Galería Plaza Reforma y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Cordialmente.Concierge Reforma.
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Cordially.Concierge Reforma.
I enjoyed the location and the hotel itself is very nice.
Kalani
Stayed 3 nights in Apr 2024
Response from Concierge on Apr 17, 2024
Dear Mr. KalaniWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,
El hotel es muy cómodo y está convenientemente ubicado cerca del Angel de la Independencia por lo que hay muchos restaurantes cerca en una zona donde se puede caminar sin problemas. El servicio es muy amable y eficiente. Vale la pena reservar en el piso ejecutivo por el acceso al lounge y el descuento en el desayuno buffet del restaurante que está abajo. En fines de semana es mejor pedir habitaciones que no dan a la calle principal ya que puede ser ruidoso en la noche.
Pablo
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 16, 2024
Le damos las gracias por compartir su calificación sobre nuestro hotel Galería Plaza Reforma Reforma , nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes. Esperamos tenerle nuevamente la oportunidad de poder atenderle.Cordialmente.Concierge Reforma.