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Reviews of Cecil Metz Gare

Cecil Metz Gare
14 rue Pasteur, Metz, Moselle

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 128 reviews" "
Rating 8 - Good. 57 out of 128 reviews" "
Rating 6 - Okay. 20 out of 128 reviews" "
Rating 4 - Poor. 15 out of 128 reviews" "
Rating 2 - Terrible. 6 out of 128 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room, didn't like smoke smell in lobby though, so thankful that didn't permeate rooms.
Stayed 1 night in Nov 2023

6/10 Okay

Egidio

Disliked: Staff & service
Staff friendly, good parking for six cars in the garage..rooms Adequate for one night. Good location. Breakfast was terrible, like faulty towers, one person trying to do reception, set tables, wash up and probably cook too. No plates, no cutlery, quite chaotic, not worth 12 euros..
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jérôme C., Directeur Comfort Hotel Cecil Metz Gare on Feb 16, 2020
Cher Stephen, Nous vous remercions d'avoir donné un 10/10 à votre séjour au Comfort Hotel Cecil Metz Gare. Au plaisir de vous accueillir de nouveau pour un prochain séjour à Metz. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Anonymous

Traveled with family
Liked: Staff & service
Good, convenient location, with adequate parking space. Staff always on hand if needed. Nice that we were provided with a fan as the room got hot in the afternoon. We had some problems logging in to Wifi and not everything was quite as we might have hoped with the bathroom. Shower looked dirty when we arrived and it had no curtain until the very last day of our stay. TV channels were very limited. The bed linen was basic, but clean and tea/coffee were replaced as needed. Room did not look anywhere near as nice as the pictures online!
Stayed 3 nights in Sep 2019
Response from Safaa on Sep 21, 2019
Hello, We thank you for your comment. We take your remarks into consideration and we apologize for the inconvenience and unfulfilled expectations. You are still welcome at the Cécil Hotel for a possible future stay in Metz where we will make sure you have a better experience ! See you soon !

8/10 Good

Duncan

Liked: Cleanliness, room comfort
This is a good, basic and very affordable hotel. It is close to the station and a short walk from the centre of the old town. The decor is a little dated now, but it is fine. I didn't see an air-conditioning unit in the room, but it was not so hot when I visited, and the room temperature was perfect. My only small complaint was not being given a WiFi access code and finding out upstairs in the room that you had to ask for a code downstairs - it would be easy to give this as most hotels do when you check in - but it's minor and easily fixed.
Stayed 2 nights in Aug 2019
Response from Safaa on Aug 21, 2019
Hello, We thank you for your comment. We are sorry for the WIFI Code, you're right. Normally, we give it to the costumers at the Check In. You are welcome in Cécil Hôtel. See you soon,

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Good location short walking distance to train Spacious room. Comfortable bed but saggy Unfortunately the modern appearance in photos misleading -installed in very poorly maintained room. Wifi virtually unusable over 48 hour period. Stairs need a good clean
Stayed 2 nights in Aug 2019
Response from Safaa on Aug 21, 2019
Hello, We thank you for your comment and take into account your remarks. We apologize for any inconvenience you have encountered. We do our best to make your stay as you expect it. You will always be welcome in our hotel. Sincerely,

6/10 Okay

Trevor

Liked: Room comfort
Disliked: Property conditions & facilities
Good value for money but in need of a bit of TLC.
The hotel is good value-for-money for a 1-night stay. The inside car park, although very tight, is good for drivers who want to leave some luggage in the car. It's a great location close to all the main sights. Only problem it's a bit tatty with flaking leatherette chairs and crumbling balcony (complete with cigarette butt). However, we had a good night's sleep and in 5 mins we're on the autoroute to continue our journey.
Stayed 1 night in Aug 2019
Response from Safaa on Aug 12, 2019
Hello, We thank you for your comment and sharing your opinion. We do our best to make your stay a pleasure. We are sorry for the state in which the balcony was. Nevertheless, we hope to see you again at the Cécil Hotel. See you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant find
Brilliant find - local to all we needed in Metz with very friendly staff. Will definitely be using Hotel Cecil again in the future.
Stayed 4 nights in May 2019
Response from Safaa on Jul 27, 2019
Thank you for your comment, we are at your service. You are welcome at Cecil Hotel, see you soon !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second to none in customer service
Absolutely brilliant customer service. The hotel itself is not as modern as some but clean and beds are comfortable. The hotel is just 5 mins from the train station and about 10 mins walk from the old Metz with ample car park facilities. We will use again in the future and book well in advance.
Stayed 2 nights in May 2019
Response from Safaa on Jul 27, 2019
Thank you very much, we are happy that your stay in Metz has pleased you :) You are welcome at Cecil Hotel, see you soon !

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jérôme CHARLES, General Manager on Jan 29, 2019
Dear Paul, thank you very much for the time you took to share your experience on Internet about your recent stay in our hotel. We are very pleased to see that we meet your expectations. We hope to see you again in order to do your next stay more enjoyable than the previous one. Best regards, Jérôme CHARLES, General Manager Comfort Hotel Cecil Metz Gare

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jérôme CHARLES on Dec 1, 2018
Cher client, nous sommes sincèrement désolés que votre séjour n'ait pas répondu à vos attentes. Afin de nous aider à offrir la meilleure expérience possible à nos futurs hôtes, nous vous invitons à nous faire savoir les points qui mériteraient d'être améliorés selon vous. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

10/10 Excellent

etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Really nice hotel close to the amazing famous railway station. Downtown is only at 15 min walking distance.
Stayed 2 nights in Aug 2018
Response from Jérôme CHARLES on Nov 29, 2018
Dear Etienne, Thank you for taking the time to share your experience regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jérôme CHARLES, General Manager, Comfort Hotel Cecil Metz Gare

8/10 Good

Derek, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location quite good walking distance from city centre. Hotel carpark not suitable for large vehicles and pay on street parking until 7pm free Sundays. Didnt eat there so don't know re food.
Stayed 1 night in Mar 2018
Response from General Manager on Mar 26, 2018
Dear Derek, Thank you very much for your review. We are happy you appreciate your recent stay at our hotel. Our car park entrance is 2.10 meter wide, you can park your car for 10,00 Euros for 24 hours. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jérôme CHARLES, General Manager, Comfort Hotel Cecil Metz Gare.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tired old hotel in need of renovation, nice staff.
This hotel has seen better days. The staff is very friendly but that's about all I can say that was good about this hotel. It is conveniently located next to the train station but it is kind of a long walk from the town center when coming back at night. The rooms are small and outdated. The carpet is old and stained. All the grout in the bathroom is stained almost completely black. The shower looked grungy. The breakfast didn't have a lot of options and the breads were not fresh like we've had in other hotels.
Stayed 2 nights in Sep 2017
Good morning, thank you for taking the time to express us your opinion. Concerning breakfast, we are aware of its gaps and make every effort to remedy it. Concerning the general state of the Hotel, be sure that we will do anything to improve it. By the way, we have already programed any works this winter... Best regards, The Réception desk.

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, close to down town
The hotel is great. Only regret: no safe in the room, which is inconvenient, as you have to always carry anything of value with you when leaving the room.

8/10 Good

mary, Toronto, Canada

Liked: Cleanliness, staff & service, room comfort
Good jumping off point- very clean,good location
Early checkin, no problems, helpful staff. Room and common areas very clean. Great towels! Easy for trains and short stroll into Metz.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Time!
The staff were very knowledgable.

10/10 Excellent

Paul, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel met our needs with friendly and helpful staff.

6/10 Okay

Tetsu, Tokyo

Liked: Staff & service, property conditions & facilities
Quiet room
The hotel is situated about a 10-15 minute easy walk to the center of town. Since we had a car, we used the surprisingly narrow parking facilities. Although this is a dated hotel, the soundproofing was excellent and we did not hear any cars pass by even though our room was facing the road. Breakfast was adequate and the staff friendly. Two negatives I can mention (1) the strong scent of cigarette smoke through the bathroom pipes wafting into the room even though I was in a non-smoking room; (2) Dark, dingy shower.

8/10 Good

gilles

Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel pas plus qu'une étoile
Chambre exécrable Mobilier des années 80, cabine de douche a ec du moisi. Moquettes poussiéreuse et radiateur en surchauffe ! Pas de connexion wifi au 5eme étage. Petit déjeuner en dessous du prix exigé. Bref, vraiment décevant.
Stayed 1 night in Nov 2023

2/10 Terrible

Norbu Tsering

Stayed 1 night in Nov 2023

6/10 Okay

C'Prestige Services

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Éric

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel très bien placé, proche du centre ville et de la gare. Parking avec peu de place, mais très utile. Petit déjeuner un peu cher
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Afaf

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sollte mal ordentlich geputzt werden und mit ein bisschen Farbe und neuem Bodenbelag wäre es hin viel gemacht für kleines Geld.
Stayed 1 night in Aug 2023

4/10 Poor

Marjorie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Silvia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pretty nice hotel with a good location.
Stayed 1 night in Aug 2023

4/10 Poor

???

Liked: Staff & service
Disliked: Property conditions & facilities
スタッフは皆感じよく親切だけど　アメニティをきちんと整える必要あり
Stayed 1 night in Jun 2023

8/10 Good

Yekou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Cyrille

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hôtel vieux
Hôtel un peu ancien. Mériterait d'être un peu rénové (notamment la salle de bain).
Stayed 1 night in Mar 2023

8/10 Good

Didier

Stayed 1 night in Mar 2023

10/10 Excellent

Eloïse

Stayed 1 night in Feb 2023

10/10 Excellent

Eve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon hôtel de ville
Personnes de l'accueil particulièrement courtoises, sens du service, rue calme la chambre est propre, spacieuse, bien chauffée, lit confortable je recommande
Stayed 1 night in Feb 2023

8/10 Good

Dominique

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

GUILLAUME

Stayed 1 night in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Jérôme CHARLES, Directeur on Feb 16, 2020
Cher client, Merci d'avoir pris le temps de noter votre récent séjour au Comfort Hotel Cecil Metz Gare. L'ensemble de mon équipe vous remercie d'avoir pris le temps de partager votre avis sur Hotels.com. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

8/10 Good

Céline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien en général, propre et personnel souriant.
Stayed 1 night in Jan 2020
Response from Jérôme CHARLES, Directeur on Feb 16, 2020
Chère Christine, C'est un réel plaisir de recueillir votre feedback client. Nous espérons vous revoir lors d'un prochain passage à Metz. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jérôme CHARLES, Directeur on Feb 16, 2020
Chère Christine, Nous sommes ravis de voir que votre séjour dans notre établissement s'est bien déroulé. Au plaisir de vous revoir. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jérôme CHARLES, Directeur on Feb 14, 2020
Querido Javier, Muchas gracias para usted comentario relativo a usted estencia en nuestro hotel.Esparamos a vosotros para la proxima vez en Metz! Saludos, Jérôme CHARLES, Director Comfort Hotel Cecil Metz Gare

4/10 Poor

Francis

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from Jérôme CHARLES, Directeur on Feb 16, 2020
Cher Francis, merci d'avoir pris le temps de partager votre retour d'expérience. Nous regrettons que votre séjour en famille n'ait pas répondu complètement à vos attentes. Nous espérons avoir la chance de vous revoir pour vous faire partager une meilleure expérience client. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

10/10 Excellent

Chrystel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jérôme Charles, Directeur on Dec 6, 2019
Chère Chrystel, Nous sommes ravis de lire votre satisfaction et que vous gardiez un souvenir mémorable de votre séjour au Comfort Hotel Cecil Metz Gare. Au plaisir de vous revoir prochainement. Cordialement, Jérôme Charles, Directeur Comfort Hotel Cecil Metz Gare.

2/10 Terrible

Jeremy

Stayed 1 night in Nov 2019

4/10 Poor

Isabelle

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sale & vétuste
Pas de chauffage (présence d'un petit chauffage d'appoint à brancher soi-même) Pas d'eau chaude Etat de la chambre et la SDB : sales Indifférence totale de la personne de l'accueil On aura vu mieux surtout pour un établissement 3 étoiles...
Stayed 1 night in Nov 2019
Response from Jérôme CHARLES, Directeur on Nov 23, 2019
Chère Isabelle, Nous vous remercions d'avoir pris le temps d'exprimer votre avis suite à la nuitée que vous avez passée dans notre établissement. Au nom de toute notre équipe, je vous présente toutes nos excuses concernant le problème rencontré avec l'eau chaude et le chauffage. Jeudi dernier a eu lieu la mise en service du système de chauffage via le réseau de chauffage urbain. Malheureusement, quelques désagréments indépendants de notre volonté ont subsisté à la suite de cette mise en service. Les équipes d'UEM ont fait tout le nécessaire pour rétablir la situation dès le vendredi après-midi. Encore désolé pour cette expérience en demi-teinte. Nous espérons que vous nous donnerez la chance de regagner votre pleine confiance lors de votre prochaine venue à Metz. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare.

8/10 Good

Guillaume

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Jérôme CHARLES, Directeur on Nov 4, 2019
Cher Guillaume, Merci d'avoir pris le temps d'évaluer votre récent séjour au Comfort Hotel Cecil Metz Gare. Nous espérons avoir le plaisir de vous retrouver prochainement à Metz. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare

6/10 Okay

FRANCK

Business traveler
Disliked: Room comfort
Hôtel pas en très bon état !!
Stayed 1 night in Oct 2019
Response from Jérôme CHARLES, Directeur on Oct 31, 2019
Cher Franck, Merci d’avoir pris le temps de partager vos impressions suite à votre récent séjour dans notre hôtel. Au nom de toute notre équipe, je regrette que votre séjour ne vous ait pas donné entière satisfaction. Soyez certain que nous allons tout mettre en œuvre pour améliorer nos prestations et ainsi offrir une expérience exceptionnelle à nos futurs clients. Je souhaite avoir le plaisir de pouvoir vous accueillir de nouveau dans notre établissement et nous permettre de vous faire partager une meilleure expérience. Très cordialement,Jérôme CHARLES, Directeur, Comfort Hotel Cecil Metz Gare

6/10 Okay

Edgardo

Disliked: Room comfort
A estadia foi mediana. Imaginávamos que o hotel seria melhor pelas fotos. Instalações antigas, quarto com cheiro de cigarro e o estacionamento não é gratuito.
Stayed 1 night in Oct 2019
Response from Safaa on Oct 21, 2019
Hello, We thank you for taking the time to leave us a comment. We apologize for the inconveniences and take notes of your opinion. Even so, we hope to see you again at the Cécil Hotel during a possible return to Metz for a better experience. See you soon !

8/10 Good

Hugues

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2019
Response from Jérôme CHARLES, Directeur on Oct 28, 2019
Cher Hugues, Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre séjour dans notre hôtel. Espérant avoir le plaisir de vous accueillir prochainement. Cordialement, Jérôme CHARLES, Directeur Comfort Hotel Cecil Metz Gare