Grand Apartment, 3 Bedrooms | Living area | LCD TV
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Reviews of Southbank Platinum Tower Apartment

3.5 out of 5
Southbank Platinum Tower Apartment
45 Clarke St, Southbank, VIC

Reviews

5.4
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

5.4/10

Staff & service

6.0/10

Amenities

4.6/10

Property conditions & facilities

Reviews

6/10 Okay

Tereza

Stayed 1 night in Mar 2019
Response from Ricky on Mar 11, 2019
Dear Tereza, Thanks for stay and we are looking forward to your next reservation, Regards

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like a single thing. The property was advertised as the apartment and the wording “hotel” numerous times in the description. A normal person would think that what they’re booking, is an apartment hotel. I arrived with the attitude of an old lady. It was advised to me I had booked an Air BnB. I then rang the number that I had a message from and the man sent down the cleaner to let us in. We got in and the poor cleaner was busting his guts. We had 1 toilet roll. The place is just disgusting. Communication was appalling and the door has trouble closing. I called and called the number on our last night as the door wouldn’t close and he refused to answer but message me instead. Refusing to come assist. He ended with “sorry for the bad experience”. The hallway smells like smoke and dirty rubbish. There was even a cat litter outside the door for the few days we were there. Room 2005 on level 20 is the most outrageous room you’ll stay in. DO NOT BE FOOLED! The photos advertised on WOTIF wasn’t even the room we stayed in, looked nothing like it. False advertising !! Misleading !!!
Stayed 2 nights in Feb 2019
Response from Ricky on Feb 22, 2019
Dear guest, Thanks for reservation and giving comments Actually we never advertised that this is HOTEL, we just release our private property on Expedia/WOTIF as homestay, sorry for the confusion. and for the cleanness, will check and confirm with relevant cleaning company, then fit and improve. Thanks for notice Regards

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
It was a good Value for money appartment. Cleanliness could have been better but again valur gor money.
Stayed 1 night in Jan 2019
Response from Ricky on Jan 18, 2019
Dear guest, really appreciate your reservation and giving such reviews, we wanna offer excellent residence environment and stay experience to every important guest, we are looking forward to your next stay here. Best Regards Ricky